The CSU Accessible Technology Initiative

hurriedtinkleAI and Robotics

Nov 15, 2013 (3 years and 8 months ago)

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The CSU Accessible Technology Initiative


Launched in 2004


Systemwide

collaboration
to
integrate accessibility into
technology adoption policies/procedures in
3 Priority
Areas: Web
, Instructional Materials,
and Procurement


Key Strategies

1.
Establish
a clear institutional commitment to AT

2.
Build sufficient capacity to support the implementation

3.
Measure progress over time

4.
Target essential, high
-
impact areas

5.
Drive vendor improvements to accessibility support

6.
Leverage expertise within and outside the CSU

1

Digital Rentals Project Overview


The CSU
Affordable Learning Solutions

(
ALS) focuses on
providing faculty with a wide selection of high
-
quality
curricular content that is more affordable for students


The ALS uses a variety of methods including:


Identify and promote the use of OER and low
-
cost content


Establish discounted
systemwide

licensing for commercial
content


Share exemplary practices for authoring, selecting, and
deploying content


In early 2012, the ALS planned a
systemwide

RFP to promote
digital textbook rentals across the CSU and tasked the ATI to
incorporate accessibility throughout the project lifecycle

2

Digital Rentals
Project: Overall Goals/Methods


Goals


Clearly convey importance of, and expectations regarding,
accessibility to prospective bidders


Determine extent of vendor accessibility support


Leverage procurement process to drive improvements
to
accessibility support for both products and
documentation


Methods


Include accessibility requirements in RFP proposal


R
eview vendor accessibility documentation


Validate vendor
product accessibility claims


Require vendors to document their commitments to resolve
accessibility gaps

3

Digital Rentals
Project: Prioritization


The CSU annually licenses tens millions of dollars in E&IT
products/services yet the ATI has finite resources each year
to incorporate accessibility into these contract activities


The ATI shifted from using specific dollar thresholds to
implementing the CSU
ATI Prioritization Framework

which
codifies our recommendations regarding priority
-
setting by


Identifying key factors (impact, probability, and capacity)


Providing key questions to assess and rate each factor


Using the aggregate priority level to select ATI projects/activities


Document their commitments in their annual plans and reports


This method better addresses no
-
cost but high
-
impact
technologies that
may occur
without contracts
(e.g. Google Apps
)
as well as expensive but low
-
impact technologies.

4

Digital Rentals
Project: Prioritization (
cont
…)


In the context of the Digital Rentals project, The ATI also set
priorities regarding


The extent of vendor accessibility submission requirements


The extent of access to the eBook platforms and content that the
CSU required vendors to provide


The scope and depth of the accessibility evaluation process


The frequency with which vendors are expected to report changes
in the status of accessibility remediation


These will be touched on in each of the project stages that follow

5

Digital Rentals Project:
Planning Goals


When adopting any E&IT product or service, there are 4
essential questions for which we seek answers to
understand the implications of adopting a technology

1.
What accessibility
features

are provided?

2.
What accessibility
gaps

are present?

3.
What
plans

does the vendor have to address known gaps?

4.
What
workarounds/accommodations

should the campus plan
to provide until the accessibility gaps have been addressed
?


All procurement activities and requirements are driven by
the need to answer these questions

6

Digital Rentals
Project: Planning Language


The ATI incorporated accessibility language into RFPs that


Specifically identified our compliance target (Section 508)


Described functional Content Accessibility Requirements tailored to
eTextbooks

(text access, reading order, semantic markup, etc.)


Linked to key references (e.g. the joint US
Dept

of
Justice/Education ‘Dear Colleague’ letter and associated FAQ)


Clearly identified which accessibility documents should be
submitted (VPAT, testing documentation, Accessibility Roadmap)


Provided
vendor guidance/templates on preparing accessibly docs


CSU Guide to Voluntary Product Accessibility Template


CSU Accessibility Roadmap Template


CSU Product Accessibility Documentation Guidelines


Required vendors to describe their product accessibility experience
and provide a dedicated accessibility point
-
of contact

7

Digital Rentals Project:
Evaluation (Product)


It was critical that we conduct
product accessibility
evaluations to validate vendor accessibility claims by


Selecting a
subset of
essential
components


Tasks to evaluate (Discovery, Acquisition, Reading, Layout
Adjustment, Text Adjustment, Navigation, Annotation, and Printing)


Use cases (blindness, low
-
vision, keyboard
-
only operation)


Technical environments (OS, browsers, etc.)


Developing a standardized Digital Rental Accessibility Screening
Template to


R
ecord key data (Evaluation Overview, Executive Summary,
Recommendations, Detailed Findings)


Key details (Verification Methods, Findings, Comments
for each
step)


Facilitate comparison across platforms


Conducting targeted conformance testing

8

Digital Rentals Project:
Evaluation (Docs)


The ATI then validated vendor accessibility claims in VPAT
by focusing on several key factors


Relevance (reflects current version or version to be provided)


Completeness (all relevant sections and criteria are addressed)


Specificity (criteria response clearly indicate extent of conformance)


Accuracy (responses clearly relate to associated criterion)


Correspondence (validated by product accessibility evaluation)


Each vendor received a report that


Summarized key findings from the product/documentation reviews


Listed specific performance
reqs

(summarized on next slide)


Provided an opportunity to discuss the findings/
reqs

with ATI staff

9

Digital Rentals Project:
Contracting


Vendor requirements


Accessibility Documentation


Revise their VPATs to reflect findings from the evaluations


Commit to provide updated
VPATs following major product updates
and in advance of contract renewal


Consent for ATI to post updated VPATs and Accessibility Roadmaps to
ALS Accessibility site

for use by all CSU staff/faculty


Product Accessibility Remediation


Provide Accessibility Roadmaps within 60 days of contract start


Revise Accessibility Roadmaps following major product updates and in
advance of contract
renewal


Affirm their understanding that progress on product remediation would
be a condition for CSU at time of contract renewal

10

Digital Rentals Project:
Implementation Planning


ATI supports campus implementation planning by


Posting and discussing outcomes and deliverables from RFP
process with CSU community


Guiding CSU campuses to develop an Equally Effective
Alternate Access Plan (using ATI supplied template)


Updating website as new information is received and vetted


Maintaining ongoing communication with vendors regarding
changes to their platforms


Conducting ongoing environmental scans for promising
practices or tools that leverage accessibility features or
facilitate workarounds/accommodations

for accessibility gaps

11

Digital Rentals Project:
Outcomes (
so far…)


Benefits


Gathered authoritative accessibility information


Eliminated
redundant accessibility
efforts (
evaluation, remediation)


Accelerate remediation of products and accessibility documentation


that resulted in significant
improvements


Lessons Learned


Clearly document your accessibility requirements


Provide supportive guidance materials for vendors


Suggest remediation priorities that meet your needs


Involve vendor in workarounds/accommodations planning


Plan for inevitable accessibility gaps

12