ThinkPad Tablet Services

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Nov 3, 2013 (3 years and 5 months ago)

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Matthew Kohut

July 20, 2011

ThinkPad Tablet Services

Customer Presentation

2

••© 2011
Lenovo.
All rights reserved.

Target Groups for This Presentation

CIO

IT Directors


Lives in the world of business, not IT


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no time for details


Wants predictable budgets


Use terms like “availability” and “resource utilization”


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Worried

about deploying tablets effect on budget


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Multiple devices (phones, PCs, VoIP, tablets, thin clients, …)


Incentive to protect turf and headcount


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Procurement

Technical

Staff


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3

••© 2011
Lenovo.
All rights reserved.

Tablet Deployments Face Uncertainty

How will you make this
device business ready?

How will you keep your
network secure?

How will you manage
the potential for
spiraling costs?

How will you manage a
new operating system
in your environment?

How will you deploy these to your end users
in a timely manner?

4

••© 2011
Lenovo.
All rights reserved.

Lenovo Services Make Tablets Ready for Business

No compromise hardware with pen
input combines best of consumer
and commercial capabilities

Lenovo Warranty Upgrades
give tablets the
same protection as other computing devices

Increased security for peace
of mind

Lenovo Asset Tagging Services
track and manage corporate assets

Military Grade Build Quality

ThinkPad Tablet Protection
keeps accidental damage from
spiraling company costs

Android and Lenovo App Shop
add new capabilities to
business environments

Lenovo Priority Support
adds an
extended help desk team without the
associated payroll costs

Enterprise grade
management and deployment
capability

Lenovo Factory Imaging Services
make end users immediately
productive and keep company
networks secure

Lower Costs

Enhance Capabilities

Improve Security

5

••© 2011
Lenovo.
All rights reserved.

Lenovo Customer Challenge

I just bought 1000 Lenovo ThinkPad Tablets. How do I get
them all set up for my users without unboxing and touching
each one?



Answer:


Lenovo Imaging Technology Center Factory
Configuration
Services

6

••© 2011
Lenovo.
All rights reserved.


Installing
an image on Android is like installing new
firmware on a hard drive


There is no Windows install, bare metal deployment, or Ghost


existing customer processes
won’t work


Flashing
or writing your own image voids the system
warranty


you must use the tools on the
tablet preload to load your changes and apps



Customers add corporate
custom applications & approved 3
rd

party apps
through:


Lenovo ITC preload of your custom image


Lenovo Corporate App
Store
(Customer managed portal)



Lenovo’s ITC
is a unique
differentiator in
the
tablet market





Android Tablets Are Not Deployed Like Windows Machines

7

••© 2011
Lenovo.
All rights reserved.

Android Expertise is Increasingly Expensive

Can you afford to hire more resources than you need to?


http://www.indeed.com/salary/q
-
Android
-
Developer
-
l
-
San
-
Francisco,
-
CA.html

8

••© 2011
Lenovo.
All rights reserved.

Lenovo Imaging Services

Image

Creation

Image

Management

Image

Deployment

QinetiQ saved on the labor time and costs that are
typically required during initial rollout by not having to
oversee the imaging process in
-
house. Also, the Lenovo
delivery method met our high
-
security needs."


-

VP, Information Technology


QinetiQ, United Kingdom



"With the Lenovo Imaging Services, students' systems
were personalized during the first boot
-
up. And the Rescue
& Recovery tool also proved critical on the first day of the
laptop rollout, when numerous systems had to be re
-
imaged."


-

IT Manager


Davies County Public Schools, KY








Single Stage, Configuration Center Image



Time Efficiency via “Shift Left” Strategy



Reduced “Hands
-
on” Staff Support



Simplification of Image Maintenance



Testing and Validation
Prior

to Deployment



Proactive Problem Resolution

Gartner Report 3 August 2008

ID Number: G00149793

9

••© 2011
Lenovo.
All rights reserved.

Lenovo Imaging Services


Shift Left Strategy

Manual Onsite Processes


Factory Services

Zero

Touch

3+ Hours

Very Skilled

Long Attended


& Unattended

5 Minutes

Very Low Skill

No Attended

No Unattended

1+ Hours

High Skilled

Moderate Attended


& Unattended

1

2

3

4

5

6

7

1

2

3

4

5

6

7

8

0

0

Shift Left

Compress

“Squeeze”

Out of box
consumer preload

Standard
Customer

Tablet “Image” Load

Lenovo Tablet
Imaging &
Application
Customization

Efficiency

Time/Effort/Costs

Imaging Services

10

••© 2011
Lenovo.
All rights reserved.

Lenovo’s Tablet Factory Imaging Service Advantages

Experience

Time is Money

Productivity
and Security


3,000+ Customers, 8
million images


Dedicated engineer per
account


Direct link to Google
Developers


Android and Windows
expertise on the same
team


Android Developers are
Expensive


Deployment time takes
away from end user
productivity time and
Developer app creation
time


Your security settings are
enabled right out of the
box


BEFORE an end user
can compromise them


End user self
-
deployment
reduces consistency and
increases support
costs


Lenovo engineers have
extensive experience
getting Windows and
Android to sync


11

••© 2011
Lenovo.
All rights reserved.

Lenovo Imaging Services Reduce Deployment Costs

Note: Embedded spreadsheet. Double click to modify and see assumptions.

12

••© 2011
Lenovo.
All rights reserved.

Lost and Stolen Computers are Common


329 public and private organizations were studied for one year


Collectively lost $2.1B in data, hardware and
productivity


Tablets are especially vulnerable



Three most common places that computers are lost


Their own offices and homes


Hotels


Transportation (48%)


Up to 12,000 each week in US
airports



5
% are recovered

Source:

December 2010

Factory asset tagging keeps asset losses to a minimum.

13

••© 2011
Lenovo.
All rights reserved.

Lenovo Asset Tagging


Benefits


Foundation
of a strong asset management program


Lenovo provided list of serial numbers


Assets are
under management from day one


Optional barcodes
allow for very quick and accurate
tracking


Saves
time and reduces loss or theft of valuable technology assets


Capabilities


High quality, professional, flexible asset tag


Variable location and size


Customer specified
unique asset tag number
ranges

14

••© 2011
Lenovo.
All rights reserved.

Tablets Introduce Business Risk Unless Hardened

Out of the box, a new tablet:


Has all of its ports activated


Does not encrypt its SD slot


Does not have password complexity
requirements


Allows any Android App to be installed
and run


Will not sync to a PC


Cannot connect securely to your network


Does not meet HIPPA or any data privacy
standards


Has none of your
company’s Apps


Uses Lenovo default
wallpaper


Is a generic
consumer device

Tablets need considerable customization before they are ready for business use

15

••© 2011
Lenovo.
All rights reserved.

Default Android Security is Insecure for Enterprises

Lookout Security warns on Android Market lookalike malware
site…the Android browser directs the user to a fake Android
Market web site
.

A majority of users are simply not technically equipped to make
these security
decisions…

Top 10 Android Security Risks


…Flimsy passwords…AWOL devices…naked data…lack
of security and control

16

••© 2011
Lenovo.
All rights reserved.

Securing Tablets Requires Different Skills and Tools

Manage
Config
, not Security



Enable/Disable ports and
features


Setup VPN or Active Directory
access


No discovery, inventory, or
remote wipe capabilities


Enabled through Lenovo
Configuration Profile Handler on
ThinkPad Tablet

XML

Manage Security, Not
Config



Great for security policies and
remote inventory/wipe


Not good for basic
config

like
VPN, wireless


Not for deploying apps


SCCM 2012 will offer more, but
will not be in use for at least 1
year

Manage
Config

and Secure



Configuration, including
security settings


Discovery/Inventory


Integrates with Exchange
Server for discovery,
inventory, and wipe


Uses LANDesk for
configuration

18

••© 2011
Lenovo.
All rights reserved.

Lenovo Priority Support for Tablet

Lenovo Priority Support

Provides Direct Access Via Special Hotline to Level

2 Technicians

Choose Enterprise
-
wide or Role Based Support (IT/Help Desk Support)


Designed to:

Provided 24x7 Support without Adding Headcount

Save Your Team Time By Bypassing “Basic” Support





Provides Accelerated/Advanced Break/Fix Phone
Support



Formal Escalation Process to Level 3 (Engineering) if
needed



Web
-
Based Tracking of Issues and
Resolutions



Access to Critical Situation Support Process


Technical Solution Manager is assigned to provide end
-
to
-
end
resolution


Direct access
to
system engineers and design teams


Problem recreation via remote or on
-
site visits


Proactive parts replacement

19

••© 2011
Lenovo.
All rights reserved.

“Lenovo's call center service was one
of the best we encountered.”

Laptop Magazine

#1 Service & Support

Notebooks & Desktops

PC Magazine

21
st

Annual Reader Survey


Lenovo Delivers Technical Support Excellence

#1 Service & Support

Note1 Service books & Desktops

Technology Business Research

CCID Service Award 11 Consecutive Times (1998
-
2008)



#1 After Service Ranking

of all PC Makers

Nikkei News; Nikkei Industry News

#1 in Desktop Customer Service

IDC
-
Dataquest, India

2008 CIO Survey


20

••© 2011
Lenovo.
All rights reserved.

Leasing


Ideal Solution for Tablet Pilots

End User Financing

Deploying a 1000 seat tablet pilot will add $600,000+ in hardware and
associated direct costs

to existing budgets.


Tablet Leasing Through Lenovo Financial Services:


Conserves working capital


turns capital into expense


Can turn a tablet pilot into a lifecycle
-
managed project


bundle hardware,
imaging, damage protection, and enhanced support into a predictable fixed per
seat price


Dedicated Global teams, process, and capabilities


Tablet technology changes rapidly. Leasing can help your customer keep current
as technology evolves.

A possible safety valve for companies deciding tablet deployment is not for them