Request to Receive Security Reports - National Finance Center

hotbroodSecurity

Nov 3, 2013 (4 years and 5 days ago)

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Revised 01/11/2013

NFC’s Response to
Emerging Factors

Circa 2008

USDA National
Finance Center's



Agency Security Officer

Security Reports Training



Revised 02/19/2013

Agenda


Webinar guidelines


Getting Help


Objectives


Resources



2


Webinar Guidelines


Place your phone on ‘mute’


Do not put your phones on ‘hold’


Download from NFC web page, Security Corner



Send a Note with your name and agency


Send questions via Notes tab



3

Getting Help

Operations and Security Center


Help Desk technicians are available 24 hours a
day, 7 days a week


E
-
mail:

E
-
mail access issues/problems to
osc.etix@nfc.usda.gov


Phone:

Submit via phone to


1
-
800
-
767
-
9641 or 504
-
426
-
6435



4

Objectives


Understand How To:


Request to Receive Security Reports


Receive notification of request status


Check status


Receive notification of completed report


Review Security Reports


Review Available Security Reports




5

Request to Receive Security Reports

Remedy URL


In order to login to the BMC Remedy Web Portal to
submit report requests, you will need to open a
browser and enter the proper Uniform Resource
Locator (URL) and then press enter.



The URL for the Remedy Web Portal is:
https://servicecenter.nfc.usda.gov/arsys/home


6

Request to Receive Security Reports

Requester Console

7

Click

Request to Receive Security Reports

Requester Console

8

Click

Request to Receive Security Reports

Requester Console

9

Click

Request to Receive Security Reports

Requester Console

10

A requester can click on the summary drop down menu and select ITS Security External
then select from the next menu External
-
Request Security Reports.

NOTE*****
This option is only for a listing of users in your agency with access to the
specified NFC Application. It is not to be used to request access to an NFC application.


Request to Receive Security Reports

Requester Console

11

Inside the Notes box include the following information pertaining to your application
report: USER ID PREFIX YOU NEED & APPLICATION/REPORT NAME.

Note: Verify your email address to ensure that you will receive your report


Unlimited

Request to Receive Security Reports

Requester Console Request

12

Once you have completed entering the information in the Notes field, the
submitter can then click the SAVE button to submit the application report
request.


Request to Receive Security Reports

Requester Console Request

13

Click the OK button on the Note to get back to the Requester Console.




Click button

Request to Receive Security Reports

Requester Console

14

Once the Report Request has been submitted, you’ll see an entry on the Requester Console
indicating that the request is being processed. Under the Request ID column, it will state “In
Process” until it has been created as an Incident.

Within a few seconds, the report request should be submitted as an Incident. Clicking on the
Refresh button will update the table and then show the submitter the Incident Number that was
generated for that report request.



Request to Receive Security Reports

Receive Notification of Submitted Report


15

Requester Console Submission Notification

Request to Receive Security Reports

16

Once your request has been completed your report will be attached to your Remedy
ticket under the ‘Work Info’ tab.


Double click on the attachment to view the report


Upon your review, you are to identify which users need/no longer need the
access or

require

access modifications and submit an access request
through RRC to have the modifications processed.


Request to Receive Security Reports

Receive Notification of Completed Report Request

17

Requester Console Closure Notification

Request to Receive Security Reports

Processing Time for Report Requests


We ask that you allow a 2 week turnaround time excluding
weekends and holidays to complete your request.


If more
time is needed the requester will be emailed requesting an
extension with an expected completion date provided.


In extreme cases see next slide.

18

Request to Receive Security Reports

Urgency Level of Reports


Note
: For all report requests that have been submitted with
an urgency level designation of a 2
-
High or 1
-
Critical, the
Agency Security Officer must send an email with EXPEDITE in
the subject line detailing the justification for the level of
urgency of the report.


This written justification must be submitted to the AMB
Security Officer shared mailbox (
NFC.ASO@nfc.usda.gov
)



19

Security Reports Available

upon Request




Contractor Expiration Date


TUMS


FUND


IBIL


FSDE


SPPS


EPIC


Reporting Center


ITRS


OFEE




20

Security Reports Available via

Scheduled Distribution


SecuRemote

(monthly)


ACRWS (quarterly)


FDW (quarterly)


MITS (under development, quarterly)


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Security Reports on Reporting Center



22



Mainframe Inactivity




Payroll Personnel Systems



PMSO, IRIS, PINQ, TINQ




ACFO Application Reports



UTVN, GVTS, TELE, PROP, OTRS, EMIS,



FAAD, MINC, TRVL

Security Reports Access


Currently all new ASO’s automatically receive
application SALL. As of recent we have decided to
also grant Security Reports on the reporting center to
all new ASO’s automatically.




If you (current ASO’s) are missing or need access to
any report listed in this training, you must have a
fellow security officer submit a request on your
behalf via Requester Console to get the needed
access.



23

Resources




NFC Security Corner


https://www.nfc.usda.gov/Security/Security_home.html


ASO Training
(materials & dates)


https://
www.nfc.usda.gov/Security/Security_Training.html



ASO User Group Meetings


May 8


August 14


November 13


NFC
GovDelivery



For security notifications & report distribution

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Contact Information


Contact

Phone
Number/Email


Purpose

Operations

and Security Center

1
-
800
-
767
-
9641
or

504
-
426
-
6435

Email
osc.etix@nfc.usda.gov

Web


From the NFC Home Page,
Click
on the
OSC icon.

Serves as the primary point of contact for
customers to report technical
problems
with remedy requester console.
Will
create a Remedy help desk support ticket
and route to the appropriate area, as
needed. Help desk technicians are
available 24 hours a day, 7 days a week
including most federal holidays.

Access

Management

Branch

Email:
nfc.aso@nfc.usda.gov

Submit security report requests to NFC Access
Management Branch. To submit these security


report

requests
, you will need to open a
browser and enter the proper Uniform
Resource Locator (URL) and then press enter.

The URL for the BMC Portal is:
https://servicecenter.nfc.usda.gov/arsys/home

Responsible for processing security
reports received via Remedy Requester

Console.


ASO Webinar

Instructors

Evangeline Duncan

Evangeline.Duncan@nfc.usda.gov

Jennee

Sander
-

Genevieve.Sander@nfc.usda.gov

Louis Collins
-

Louis.Collins@nfc.usda.gov


Serves

as the primary point of contact for
agency security officers that attend the
webinar. This team will address all
questions about the presented training
material.

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Questions?