Integrated - Download Center - Microsoft

hellhollowreadingNetworking and Communications

Oct 26, 2013 (3 years and 5 months ago)

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Paul Dolley

Unified Communications Consultant
-

Asia Pacific

email :
pdolley@nortel.com



Enriching Your Microsoft UC Solution………



Integration Vs Interoperability

Agenda

ICA Overview

Broad Complementary
Portfolio for Unified
Communications

Business Grade Telephony

Clients

Conferencing

Business Optimized
networking

Q&A Session

Our
Technology


12000 R&D
Employees


Over 5500
patents


Wireline, Cable,
Wireless


#1 in Enterprise
Telephony Lines


#2 in IP Business
Telephony


#2 in Contact
Center


#1 in Carrier VOIP


#1 WAN


#2 Carrier Grade
Optical

Our Clients


83 Fortune 100
companies

rely on Nortel
Global Services


1000s of VoIP
installations

since 2003


Designed,
installed and

launched 300
wireless

networks in over
50 countries


Over 100 clients’
networks

managed around
the world

including our
own!

Our People


100+ MCSE’s

MSFT GOLD
partner


200 Cert on MS
UC

Industry
-
leading
qualifications


Multi
-
vendor
certifications


1000+ network
architects

and engineers


2200+ technical
support engineers
handle 20,000

cases monthly


500+ experienced
project managers

Our Presence


Offices in 150
countries


3 Network
Management
Centers support
customers
globally 24x7x365


Hosted Solutions
Center


25 Service and
Support Centers
around the world


2 Global
Collaboration
Centers


10,000 service
professionals

Global Leader in Communications & Networking

Nortel

Accelerate transformation to VoIP and UC

Simplify and enhance how people work together

Deliver the highest quality experience

Extend VoIP and UC across the business

Ease UC migration with end
-
to
-
end converged services

Strategic

Alliance

The ICA Journey

Segmented

Transformed

Software
-
based UC platform

Breadth of portfolio

Ease of deployment & management

Single, rich user experience

Converged mobility

Single directory & identity

Investment protection

UC enabled business processes

Open and extensible

CS1000,

CS2100/ 2000

App Suite


OCS 2007

Exchange UM

Office Suite

AD

IP

Phones

Office
Communicator

Mobile

Client

Legacy
Phone

CC
Client

Integrated

Email

Mobile

Phone

Desk

Phone

IM

Conferencing

Telephony
Directory

Active
Directory

Applications

Telephony
System

Feature
Servers

Media Gateway

UC Clients

OCS 200x+

Exchange+

Office System

Business

Processes

Unified Messaging

Identity

Business

Optimized

Network

SIP

Presence & IM

Multimedia

Conferencing

Conferencing

Communications

Server 1000

Enterprise Grade

Telephony

Unified Communications

Devices

Unified Clients

Contact Centre 6.0

SIP Contact Centre

The ICA Solution Set 2007

Enterprise Grade Telephony

Complete Telephony Integration

Other Vendor
-
Microsoft UC Solution

One
more

client, presence engine, and middleware / gateway

Nortel
-
Microsoft UC Differentiation

IP
-
PBX

Gateway

Presence
Server

One client for Remote Call Control AND as featured soft phone extension,

Single presence engine, and leverage Active Directory

Nortel
-
Microsoft UC Solution

Complimentary Architecture

Parallel Architecture

CS1000 Bringing Value to OCS

Capabilities extended to OC clients include:


Personal/Team/Departmental telephony features


Network Call Queuing/Attendant Services


Redundancy and Business Continuity


Network Routing/Resource Selection


Private & Public Network Interfaces


Regulatory or Certification Requirements


Contact Center and Business Process Integration


Services and Business Process Integration Capabilities include:

Gateway Services
-

TDM Gateway Access to PSTN/Private Networks

Sensors and Location Services
-

Network Detection of Device Locations

Media Services
-

OC soft clients access Meet Me conference bridge or
IVR applications

Telephony Call Control

Make Call

Answer Call

Clear Connection

Hold Call

Single Step (Blind) Transfer Call

Transfer Call

Conference Call

Generate Digits (DTMF)

Control IP, Digital, & analog phones




Forwarding Calls

Forward all calls

Deflect

Location
-
Based Forwarding

Telephony Presence

Multimedia Session Initiation
Video Communications

Office Applications Integration

Missed Call E
-
Mail and Click
-
to
-
Call
Return

Outlook, Word, Excel, SharePoint

Remote Call Control


(SIP CTI)

Telephony Control from Microsoft Desktop

Remote Call Control


Enables native SIP integration from OCS to existing private and
public telephony networks.

Leverages CS1000 resiliency and scaling.

Simplified deployment via MCM and NRS.

Simultaneous ringing of users clients regardless of where the call
originates


Telephony Gateway & Services


PSTN

Active Directory

Microsoft OCS

With MCM

Nortel CS
1000

13

Unified Messaging

Twinning/PCA

Mediation
Server


Unified Messaging

CS 1000 Integration with Exchange 2007

Consolidate voicemail infrastructure

Reduce complexity with native SIP support

Increase manageability with common management tools

Single directory to manage email, voicemail

PSTN

Mobile

IP
-
Phones

IP

Legacy

Phone

Office
Communicator

Nortel’s
CS1000*

Exchange 2007
with UM

Active

Directory

Mobile

Client for
IM, email,
voicemail

Exchange UM 2007 + CS 1000

Unified Messaging

Exchange UM 2007 + CS 1000

Solution Components

Solution Components

Nortel
Communication
Server 1000


Release 5.0 +
Exchange
Connector

Outlook 2007
Client

Nortel UC
Services


Integration
Service

Microsoft®
Exchange Server
2007 UM

64
-
Bit Server

Branch Office Solution

Extending UC to the Branch Office

Before

After

7

average number of devices IT staff
manages at the branch office.

Consolidate and simplify with UC
Integrated Branch

Reduced Capex & Opex

Superior Quality Of Experience

Embedded Microsoft Intelligence

High performance with multiple functions

Email

Wireless

Access Point

Desk

Phone

IM

Conferencing

L2 Switch
with POE

Router

Firewall

WAN

Server w/

Microsoft Mediation

CS 1000

PSTN

Email

Wireless

Access Point

Desk

Phone

IM

Conferencing

WAN

PSTN

Transform your Branch

UC Branch Architecture Role

ICA UC Integrated Branch

WAN

Advanced

Routing

Ethernet

Security

Quality of
Experience
Managemen
t

Media Gateway

OC

WLAN

IP

Fax

PBX

PSTN

OCS

CS1000

HQ

Enterprise secure UC Cloud

Centralized Call Server (OCS at HQ)

Secure SIP (SIP over TLS over TCP)

Secure Media (SRTP)

Clients interact with OCS Server
directly

Mediation Server connects to MG

Connects UC Cloud to PSTN (via
media gateway)

Works only when

OC Client makes call to PSTN

Call received on PSTN

Translates Secure SIP to simple SIP

Transcodes (RTA<
-
>G.711)

It is a B2BUA

Media gateways only interact with
Mediation Servers

Clients

Nortel IP Client Diversity

IP clients offer users familiar feature set

Support SRTP &USEC

High quality audio

Flexible User Interface

Built
-
in touch screen adds convenience & intelligence

Superior multimedia experience

Leverages application servers for customized
content

WLAN devices offer Security

40 bit WEP, 128 bit WEP, Cisco FSR

UC Enabled Across Entire Client Portfolio

23

LG
-
Nortel IP Phone 8540

LG
-
Nortel USB Phone for Microsoft OCS

LG
-
Nortel Headset with
Bluetooth®

wireless technology for Microsoft OCS



LG
-
Nortel IP Phone and
Adapters for Microsoft OCS

Person Centric Operation

Large Display : 5.7” & Touch screen operation

Phone book with presence display

Plug & Play


retrieve personal settings when user logs
-
in

Customizable Widget button


Applications or shortcut menu

Wideband audio

Full duplex speak phone

Presence setting/indicator

Styling

Requires Microsoft OCS Client

Call controls


Off hook/On hook, Mute, Volume controls, Call forwarding

Indicators

Call active, Mute on, Message waiting, Call forwarding

Wideband audio

Full duplex speak phone

Presence setting/indicator

Styling

Requires Microsoft OCS Client

Call controls

Off hook/On hook, Volume controls, Mute

Indicators

Call active

Presence setting/indicator

Wideband audio / Bluetooth (RF 16K)

Security

8 hour talk time

UC Logo

USB

Mute

Speakerphone

Headphone

Earbud USB Bluetooth Module

Presence

Nortel Multimedia

Conferencing

Nortel Multi
-
Media Conferencing +
OCS Solution

PSTN

Mobile

IP
-
Phones

Nortel’s

IP
-

PBX

Legacy

Phone

MOC &

LM

Console

Nortel

Multi Media
Conferencing

Microsoft

OCS 2007


Audio Conferencing


PSTN Dial
-
in


TUI for participants/chair
control


Operator Control


Music/Message on hold


G.711 Alaw & Ulaw / G.729A



Dynamic Pass Codes



Chair assigned entry code



Fast Start



Conference Recording



Compressed Recordings


(MS GSM Codec)



Broad Language Support



Real
-
time QoS metric tracking



Up to 8 NMCs can be
clustered



Session balancing across
cluster

Microsoft OCS
Conferencing


Audio/Video
Conferencing


RTA/RTV Codecs


Web Conferencing


RoundTable
Panoramic Device

Video with LCS

ITU
-
T H.263: low bit rate video codec

NNVC: MPEG
-
4 based video codec


Single unified client

Seamless escalation to video
conference

Easy to use, reservation less &
always on

More effective collaboration

Support remote/mobile workers &
geographically distributed teams

On premise solution reduces cost

Rich chairperson security controls

Simplified deployment with single
client and consistent user
experience

Leverage investment: IP
-
PBX, OCS,
Active Directory and conferencing

PSTN

Mobile

Active

Directory

IP
-
Phones

Nortel’s

IP
-

PBX

IP

Microsoft

OCS 2007

Legacy

Phone

MOC &

LM

Console

Nortel

Multi Media
Conferencing

SIP
Network

NMC + OCS Solution Benefits

Business Optimized

Networking

Business Optimized Networking

Resilient IP Core (Nortel Ethernet Switching)

OCS Load balancing (Nortel Application Switches)

Application Acceleration (Business Continuity
System, Nortel Application Accelerator)

Security (Microsoft NAP


Nortel NSA)

High Performance & Reliable IP
Core

Switch Clustering

Link and Nodal Redundancy

Split Multilink Trunking (SMLT & RSMLT)

No reliance on Spanning Tree Protocol (STP)

Sub
-
second stateful failover


Virtual “Switch” Fabric

Centralized or distributed

Increased performance using full capacity

No Single point of failure


Scalable

Standalone / Stackable / Modular Chassis

Single pair / Square / Full Mesh

Trunks
distributed
between
slots

Trunks distributed
between switches in a
cluster

Trunks
distributed
between
switches in a
stack

Switch Clustering

Virtual Switching Fabric

Placed at network edge to loadbalance
firewalls and protect OCS Edge Servers
from DoS attack as well as bandwidth
management.

Secures against internal and
external threats

NAS SSL
Accelerators

LCS/OCS

Servers

NAS

Switches

Firewalls

LCS / OCS Server Protection

Nortel Application Switch (NA)

Placed in front of LCS/OCS
Access Edge servers to speed/
balance traffic an secure
against internal or external
attacks

UC Lifecycle Services

Support the
joint Nortel &
Microsoft
Solution

Obtain
Productivity
and Cost
Efficiencies

UC
Assessment &
UC
Engineering

Phase 2

UC PLAN:

Engineer, Assess

Phase 3

UC DEPLOY &
INTEGRATE

Phase 4

UC SUPPORT

Phase 5

UC MANGAGED
SERVICES

Phase 1

UC ADVISE:

Consultancy

Integrate
Nortel &
Microsoft
Environment

Architecture
Design, POC,
Business Case
Development

Program Management Delivers Predictable Outcomes !

Mobi
le

I
P

ICA Differentiators



Nortel + Microsoft is the only combination of vendors with a committed joint
roadmap that ensures long
-
term investment protection for customers across PBX,
IM/Presence, Messaging, Conferencing, Contact Center, Devices, Data, and Mobility

Committed
Product R&D


Nortel + Microsoft staff at the collaboration centers provide unique capability for
customers to evaluate the solutions. Reduces risk of deployment. Provides assistance
on design.

Joint
CoE



No gateways or hardware between Nortel and Microsoft, reducing points of failure
and simplifying manageability and infrastructure

Software
-
centric
approach


Nortel + Microsoft are betting on Active Directory and Microsoft’s presence engine
unlike other vendors who are requiring a parallel architecture and infrastructure.
Single Directory means reduced cost of integration, management and provisioning

Single identity
& presence


Nortel + Microsoft are committed to one single client


Office Communicator


across IM, presence, Unified Messaging, conferencing, voice, and contact center
across fixed and mobile environments

Unique user
experience


Nortel and LG Nortel will offer the most complete range of UC devices compatible
with Microsoft UC solutions

Devices
leadership


Nortel and Microsoft are moving towards aligning their pricing structure for UC joint
solutions.

Simplified
pricing and
licensing


Over 100 locations worldwide have ICA solutions available so customers can get
hands
-
on experience, including Microsoft MTCs , all Nortel EBCs, and many Nortel
sales offices

Worldwide
showcase

Investment
Protection

Proven Solutions

Reduced Cost

Easier to support

Common UC
Foundation

Integrated
Experience &
Agility

Innovative
Experience

Easy to buy

Broadly available

LG
-
Nortel OCS Devices

Native Integration OCS to CS 1000

Native Integration Exchange UM to CS 1000

Multimedia Conferencing from Live Meeting

Nortel IP Clients

Ask for a
Demonstration