SuperAdmins porftfolio

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Dec 8, 2013 (3 years and 9 months ago)

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Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
Address: Studentski trg 4 VAT: 106118536 REG: 20529466
page|1
superadmins,.com

Studentski trg 4

11000 Belgrade, Serbia

Tel/Fax: 00381 11 440 9 410
Portfolio

2 01 3
superadmins.com
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
Address: Studentski trg 4 VAT: 106118536 REG: 20529466
page|2
superadmins,.com

Studentski trg 4

11000 Belgrade, Serbia

Tel/Fax: 00381 11 440 9 410
Index of contents:
1. Company profile
3
2. Consulting
4
2.1. Server platforms consulting 5
2.2. Server side application development consulting 6
2.3. Equipment and software purchasing consulting 6
2.4. Networking & Infrastructure consulting 7
2.5. Planning and design 8
2.6. Implementation 8
2.7. Virtualisation consulting 9
2.8. Telephony & Data Links consulting 9
2.9. Advanced systems consulting 10
2.10. IT Security consulting 11
3. Services
11
3.1. Computer networks support 12
3.2. NETAPP Storage Support 13
3.3. EMC Storage Support 14
3.4. Cisco network devices support 15
3.5. Juniper network devices support 16
3.6. HP network devices support 17
3.7. Security and protection 18
3.8. Advanced Services 18
3.9. Server Monitoring 19
3.10. Financial Services Company A Case Study 22
3.11. Web Hosting Company B Case Study 23
3.12. International Freight Company C Case Study 24
3.13. Server Administration and Maintenance 25
3.14. Server Optimisation and Upgrade 27
3.15. System Auditing 27
3.16. Server Security Hardening 28
3.17. Implementation Services 29
4. Solutions
30
4.1. IT infrastructure planning and design 30
4.2. IT infrastructure Virtualisation 30
4.3. Thin / Zero Clients 31
4.4. IP Telephony 32
4.5. Cable Internet 32
4.6. Security Experts 33
4.7. Cloud technologies 34
5. Service Features
34
5.1. Reasons to outsource to SuperAdmins 34
5.2. Easy to Work With Policy 35
5.3. Industries Served 36
5.4. Our reference list in alphabetical order 37
5.5. Certificates
38
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
Address: Studentski trg 4 VAT: 106118536 REG: 20529466
page|3
superadmins,.com

Studentski trg 4

11000 Belgrade, Serbia

Tel/Fax: 00381 11 440 9 410
1. Company profile
SUPERADMINS is a trademark of IT4biz LTD from Belgrade – Serbia, and it stands for the outsourcing part of the
company, an entity within IT4biz that is in charge of Level 3 support for our most important clients.
After making a name for our selves and our company over the years on both local IT market and in academic
circles, we started gaining partners from all over the region and overseas, being recognized for our expertise
and client oriented method of support, consulting and implementation services.

IT4biz LTD is a privately owned company from Serbia, based in Belgrade, offering design, implementation and
support of IT infrastructure for domestic and foreign companies.
SUPERADMINS staff includes IT professionals, each with more than 10 years of experience in different IT tech
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nologies. Our expertise covers all of the most important platforms used in today’s business (Microsoft, Linux,
Cisco), as well as advanced technologies like virtualization, cloud computing, network security planning and
testing, high availability and high scalability solutions. Our engineers and consultants were engaged in many
advanced projects for large Government institutions, EU projects and enterprises like the National Bank of
Serbia, Privatization agency of Republic of Serbia, JAT Airways etc.
Last year, we had a 100% growth in provided IT services, standard and advanced solutions. Hiring new and
proficient staff, expanding our offices and making bold business decisions resulted in 50% financial growth in
fiscal 2012. We have invested in company development by opening a sales department, hoping to spread out
in the regional IT market. Also, after 13 years, one of our founders, and our very own IT guru, has left his previous
job at Belgrade University and joined us full time, giving our Innovation’s team a boost.
Over the years, our team has worked on specialized long-term projects with our partners throughout Europe.
We were both engaged in working with our clients’ IT departments abroad and with representative offices
of our foreign partners in Serbia. Since our core business involves provision of IT services regardless of the
location of our client, we are able to take on tasks that can be executed remotely. We have the necessary
team power and knowledge to do these kinds of tasks, thus giving us a comparative advantage in the regional
market.
Quality of SUPERADMINS is that we share interests with our clients. We are all in it for the same reason and that
is to keep the stability of IT infrastructure at maximum level. Having our client’s best interest in mind, we give
advices on necessary procedures and needed solutions.
We have a high level of partnership with leading vendors in IT industry.
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
Address: Studentski trg 4 VAT: 106118536 REG: 20529466
page|4
superadmins,.com

Studentski trg 4

11000 Belgrade, Serbia

Tel/Fax: 00381 11 440 9 410
2. Consulting
We provide valuable consulting services based on the current state of our customer's IT infrastructure and its
needs, with regard to increasing efficiency and decreasing TCO.
Having computer IT questions and concerns can best be resolved by talking to someone who tackles these
issues on a daily bases and who has the resources, experience and knowledge to present you with the best
solution.
The most common reasons for using our consulting services are as follows:
• Your current business needs have outgrown the existing infrastructure or will do so soon.
You want to outsource critical maintenance services or entire maintenance of your company infra
structure.
• Your security has been compromised and you are concerned that your data might be vulnerable.

• You are considering taking parts or all of your business online and are wondering how to do so.
• Your current infrastructure is insufficient or just not adequate for your business anymore and you
want a more affordable and reliable solution.
Examples of SUPERADMINS consulting services include:
• advising the customer on hardware requirements and purchasing decisions
• selecting and customising of critical software solutions
• advising the customer on defining a long-term strategy and IT program development
• advising the customer about general advancement of the IT infrastructure tailored to its real
needs and future growth
• defining IT infrastructure needs and solutions for newly started businesses
• increasing energy efficiency by implementing virtualisation and services consolidation
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
Address: Studentski trg 4 VAT: 106118536 REG: 20529466
page|5
superadmins,.com

Studentski trg 4

11000 Belgrade, Serbia

Tel/Fax: 00381 11 440 9 410
2.1. Server platforms consulting
Linux
Choosing the right distribution
Kernel tuning
Hardening the system
Migration to Linux based solutions
Fine tuning of services
Reconfiguring systems for high availability (HA)
MS Windows
Choosing the right version of MS Windows Server
Fine tuning
Hardening the system
Migration to MS Windows solutions
Fine tuning of services
Reconfiguring systems for high availability (HA)
Licensing support
Solaris
Kernel tuning
Migration to Solaris solutions
Strengthening the system
Fine tuning of services
Reconfiguring systems for high availability (HA)
BSD
Kernel tuning
Migration to BSD solutions
Strengthening the system
Fine tuning of services
Reconfiguring systems for high availability (HA)
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
Address: Studentski trg 4 VAT: 106118536 REG: 20529466
page|6
superadmins,.com

Studentski trg 4

11000 Belgrade, Serbia

Tel/Fax: 00381 11 440 9 410
2.2. Server side application development consulting
Developing your own business applications is a complex job - you'll need to carefully analyse current proce
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dures, detect tasks that can be automated and improved and carefully implement it in code so that the result
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ing application is usable, bug-free and extensible. Developing server-side applications is even more complex
- you'll need to take into account a large number of users, identify bottlenecks and implement optimisations
to ensure that you are minimising the response time. At the same time, you will need to think about the future
- how your application will develop, can it scale to sustain a growing number of users, how can it handle more
increasing amount of data, can it be more optimised as to use your IT resources even more efficiently?
In such cases, it is paramount that your software developers can get good advice and can consult with some
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one who has experience in implementing high-load server-side applications. We can advise your developers
how to determine infrastructure requirements, how to implement some critical operations in the most opti
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mised way, what to take into account when planning for growth, how to best organise and spread your data
so it can be easily and quickly accessed yet be resistive to system failures and outages.
Part of our consulting services regarding server side application development is help in how to stress-test
your applications, help you implement it for production use and provide consulting in maintenance of your
production systems and further development of such applications.
2.3. Equipment and software purchasing consulting
SUPERADMINS offer a comprehensive purchasing consulting service to meet the demands of your company,
whether you’re expanding, upgrading or building your network from the ground up.
We provide solutions based on proven compatible software, hardware and network gear using the vast ex
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perience of our specialists, putting the expensive days of trial and error equipment testing in the past.
We also take into consideration factors like, end of sale or end of life for some products and software, allowing
us to foresee the needs of your IT infrastructure in the future.
Another valuable asset to our consulting service is with regard to the software licenses used on the comput
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ers in your infrastructure, we can calculate the validity period of all your licenses, allowing us to compile a
yearly projection of all your expenses in that specific area, following the ever-changing updating and licensing
plans of the software vendors.
By taking everything into consideration, you can rely on us to provide you with a full featured service, cover
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ing your entire infrastructure and giving you a heads up on the future needs and requirements of basically
everything with regards to your network.
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
Address: Studentski trg 4 VAT: 106118536 REG: 20529466
page|7
superadmins,.com

Studentski trg 4

11000 Belgrade, Serbia

Tel/Fax: 00381 11 440 9 410
2.4. Networking & Infrastructure consulting
Analysis and Assessment of the network:
SUPERADMINS consulting services help you bring out the maximum from your network infrastructure by iden
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tifying opportunities, flaws and performing detailed network approaches and services to optimise your net
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work.
The Analysis and Assessment of the network basically comes down to knowing exactly what’s „under the
hood“. We provide companies with a strategic, operational and tactical profound survey of their network.
Locating and pinpointing the problems and misconduct in your infrastructure is just one part of our service.
Upon analysis completion, we provide recommendations that ensure network availability, TCO reduction,
network growth prediction, and meet the demands of your business in general.
Why is this consulting service necessary?
Computer networks are always changing for all kinds of reasons: company growth, relocation of the company
offices, tech innovations and business needs alteration, etc.
SUPERADMINS network analysis can answer the essential questions via the comprehensive network assess
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ment service:
• Is your network infrastructure capable of maintaining its stability and performance through
all of the changes?
• Is there documentation for your entire software/hardware inventory?
• Are you aware of the efficiency of your network performance?
• Are most of your critical applications prioritised on the network?
• Would you like to be introduced to the looming problems and hotspots on your network?
• Do you know if your network is secure enough and where the vulnerabilities are?
Are you utilising all of the purchased bandwidth?
• Are you feeling the need for a system that can open your business and network to partners,
customers and remote users?
We can answer all of these crucial questions, some which are common and frequent and even some unique
ones, and by doing so give you a peace of mind with regard to the fact how complicated and frustrating your
IT environment may seem at times.
The Outcome:
The results of this collaboration include a better and more reliable network configuration suited to your busi
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ness needs for ease of usage, security, flexibility and foreseeable growth, way better than ever before.
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
Address: Studentski trg 4 VAT: 106118536 REG: 20529466
page|8
superadmins,.com

Studentski trg 4

11000 Belgrade, Serbia

Tel/Fax: 00381 11 440 9 410
2.5. Planning and design
The objectives and requirements of your business changes as time goes by and so does the infrastructure that
is required to support them. With your business growing, streamlining operations and launching of new prod
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ucts, services and evaluating opportunities of growth, you must consider developing your IT infrastructure as
well. Another even more obvious reason for a comprehensive IT review is the ever rapid change of technol
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ogy. For example, an IT plan from a few years ago may be obsolete by now and it is not your best option today.


With experienced professionals in all areas of IT we utilise our staff to plan and design flawless systems. Whether you are
building your IT infrastructure from the scratch or just redesigning an existing network, our team of IT experts can help you
measure the needs of your infrastructure and define the requirements for upgrades, providing the network design ser
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vices as well as system architecture guidance and laying out the specifications for network deployment.
Your IT infrastructure often involves a wide array of expensive and specialised technology. Keeping in mind that it’s a
considerable investment for a company some questions must be answered before we even think about implementing
the changes:
• Will this investment benefit your clients and employees?
• Will this investment help you boost profits?
• Are there any possible foreseeable risks with this investment?
• What is the timeframe for invested value return from this venture?
• What is the cost and what are the benefits of an investment like this overtime?
• Is this investment viable when compared to alternatives?
The design of the infrastructure starts with the answers to these questions, working your way up the premises of this
equation helping you choose the most suitable and cost effective path for your business.
2.6. Implementation
IT solution implementation is not a small task for a company of any size. In most cases organisations lack the necessary
resources, expertise or capabilities to successfully implement the given solutions while still functioning properly and tak
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ing care of the daily IT demands of the employees. Too often we witnessed implementations going wrong, crippling some
of the services on the network rendering them as useless for users and having a direct impact on the overall company
performance.SUPERADMINS consultants excel at assisting companies in the implementation of their IT solutions.
Our consultants are more than profound in system implementation testing and planning, and more importantly, they are
very experienced in tackling systems with a business oriented purpose and have vast experience in various industries in
which they have worked over the years. Software and hardware upgrades and / or migration can compromise network
security, performance and availability making it hard to use and even harder to further upgrade. We can foresee the up
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coming issues with our deep understanding of the process and help you move forward with confidence.
SUPERADMINS can help you with your system implementation project, by providing you with a top class consulting ser
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vice with experienced staff to take care of your entire infrastructure or to perform specific implementation tasks of your
choice.
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
Address: Studentski trg 4 VAT: 106118536 REG: 20529466
page|9
superadmins,.com

Studentski trg 4

11000 Belgrade, Serbia

Tel/Fax: 00381 11 440 9 410
2.7. Virtualisation consulting
SUPERADMINS team of professionals can simplify your whole environment by design, implementation and management
of your virtualisation solution. We can help you to cut costs on energy and space while gaining innovative technology and
streamlining your business operations, maximising your capacity usage.
In most cases we are able to generate approx. 30% savings on IT infrastructure costs for our clients.
Some of the key benefits of virtualisation services include:
• The reduction of the server related expenses through server consolidation.
• Diminishing expenses through automation.
• Unavailability minimisation by reduction of both planned and unplanned server downtime.
• Improved delivery of IT services.
• Operational efficiency improvement.
• Compliance improvement.
• Risk reduction.
• Data management enhancement.
• Facilitated rapid disaster recovery.
Aside from performing the virtualisation tasks ourselves, we also offer consulting services in this area, helping you pick
just the right solution based on your infrastructure needs, budget and purpose. We can also help you with virtualisation
techniques and system design.
2.8. Telephony & Data Links Consulting
If your business requires integration of a new IP telephony service into your company, or an upgrade of the existing outdat
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ed or unsupported structure, you should work with experienced and knowledgeable consultants to maximise success.
We understand both the technical requirements and the business value of such a system, and are capable of picking
just the right solution from a variety of different options that are on offer today. We can help you integrate a system that
reduces the costs, often associated with obsolete telecommunication technologies, introduce a centralised telephony
management system which utilises the integration of remote and mobile workforces and answers customer needs in
terms of innovative IP telephony based services.
You can contact us if you are in need of any further information.
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
Address: Studentski trg 4 VAT: 106118536 REG: 20529466
page|10
superadmins,.com

Studentski trg 4

11000 Belgrade, Serbia

Tel/Fax: 00381 11 440 9 410
2.9. Advanced systems consulting
For ISPs:
• Fine tuning and system optimisation
• Detecting and removing performance bottlenecks
• System hardening and implementation of security guidelines
• Implementation of monitoring and managing systems
• Implementation of NetFlow based traffic tracking
• Reconfiguring systems for high availability (HA)
• Choosing and implementing the adequate integrated storage systems
(SAN: FC, iSCSI, NAS: NFS, CIFS)
• Implementation of AAA (authentication, authorisation and accounting)
systems (RADIUS)
• Setting up intelligent load balancers for traffic balancing based on services/sessions
• Implementation of PKI (SSL/TLS)
• Virtualisation
For Web farms:
• Implementation of vertical scalability
• MySQL/PostgreSQL/MSSQL clustering/sharding/replication
• Balancing traffic based on servers/sessions
• High availability implementation on Apache/IIS/Tomcat servers
• Implementation of 'sorry' servers with static content
(in case all servers with dynamic content fail)
• Detection and removal of performance bottlenecks
• SSL/TLS implementation
• Security and fine-tuning of PHP
• Virtualisation
For Enterprises:
• Implementation of vertical scalability
• Implementation and optimisation of Active Directory infrastructure
• Choosing and implementation of the most optimal VPN solution
(Open VPN, L2TP/IPSEC, PPTP)
• Implementation of remote-desktop solution
• Server/services consolidation for increasing availability and cutting costs
• Security policies
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
Address: Studentski trg 4 VAT: 106118536 REG: 20529466
page|11
superadmins,.com

Studentski trg 4

11000 Belgrade, Serbia

Tel/Fax: 00381 11 440 9 410
2.10. IT Security
A threat to data security and unauthorised use of IT systems is becoming more and more important with regard to suc
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cessful functioning of a company. From defacing web sites, to unauthorised use of IT resources for spreading spam, to leaks
of confidential data and compromising its integrity, all the way to the advanced persistent threats (APT) that come from
their competitors, companies are facing increasing problems that negatively influence their functioning, market reputation
and financial gain.
SUPERADMINS offers a full spectre of consultancy services in the areas of computer and information security:
• defining efficient IT security policies, procedures and guidelines
• design and implementation of systems based on trusted security practices and guidelines
• implementation of secure solutions within the existing systems in all layers of interaction:
o physical security, server security, network security, application security
• IT personnel training
• increasing the general security climate and discipline in a company
3. Services
Uninterrupted functioning of your IT infrastructure is a precondition for a stable and efficient business.
We can recommend a few different models of IT support depending on the size and needs of your company.
SUPERADMINS IT support includes:
• scheduled remote administration by our IT technicians
• additional unscheduled remote administration tasks handled by our IT engineers if needed
• guaranteed response time for all emergency interventions
• maintenance of a well structured and complete file documentation
• advice on purchasing of ICT equipment and software
• 24x7 monitoring of the server and networking infrastructure
• call centre for reporting problems and incidents
• problem tracking with a guarantee that every request you make will be dealt with successfully
We provide support for:
• servers (Windows / Linux)
• networking equipment (Cisco / Juniper / Allied Telesyn / HP etc)
• VoIP systems
• special purpose systems
• other IT equipment
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
Address: Studentski trg 4 VAT: 106118536 REG: 20529466
page|12
superadmins,.com

Studentski trg 4

11000 Belgrade, Serbia

Tel/Fax: 00381 11 440 9 410
3.1. Computer networks support
Network Design:
Quality ICT network is a precondition for stability of your company's IT infrastructure. Our experience brings
expertise needed for finding a solution for your networking needs.
• LAN
• WAN
• Wireless
• Storage Area Networks
• VoIP optimization (QoS)
Implementation:
Quality implementation and structural cabling are preconditions for optimal functioning and easier growth of
your network. Good cabling brings less trouble which means less outages and smoother business.
Protection:
Security of your networks and their monitoring is very important for continual functioning of your IT infra
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structure. We can implement protection on multiple levels (edge, core, access) as well as on the server and
desktops/laptops/workstations. Besides active protecting, we have solutions for active tracking and analysis
of traffic on your networks using NetFlow protocol. All of our implementations are tested by simulating attacks
from outside as well as from inside your network perimeter.
• Secure design
• Whole system implementation
• Risk assessment
• Network security testing
• Penetration testing (simulation of attack)
• 24x7 monitoring
• Consulting
Maintenance:
SUPERADMINS provide maintenance and monitoring of networking systems of all sizes.
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
Address: Studentski trg 4 VAT: 106118536 REG: 20529466
page|13
superadmins,.com

Studentski trg 4

11000 Belgrade, Serbia

Tel/Fax: 00381 11 440 9 410
3.2. NETAPP Storage Support
NetApp, formerly known as “Network Appliance” is one of the original big players in the storage indus
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try. It had its own philosophy on how storage should be designed and used resulting in Network At
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tached Storage (NAS) technology back in 1990s. Now, twenty years later, it’s still one of the leaders in
the industry, advocating unified storage architecture.
NetApp is confident that storage will evolve from shared virtualised storage and develop the NAS
technology today, to a level of unified architecture at scale, meaning that the capability of the unified
storage (both SAN and NAS) can work in the same system, without having an upper bar on capacity or
performance.
FAS Series:
FAS systems by NetApp are based on a unified architecture, consolidating workloads and protocols
(SAN and NAS).
Some of the popular models of the FAS family are: FAS2200, FAS3200 and FAS6200. These systems
are saleable and capable of meeting the demands of companies ranging from midsized enterprises up
to large corporations and service providers.
FAS2200
The FAS2200 series is currently the most cost effective storage solution on the market. It provides un
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matched flexible scalability usually required for fast growing and sudden changing systems usually in
use by midsize companies, remote branches and corporate departments. These systems main feature
is ease of management and deployment, while still being user friendly and easily maintained, reducing
administration overhead.
FAS3200
The FAS3200 series is a shared storage basic building unit. It works well with virtualised environments
hosted apps.
FAS6200
The FAS6200 series is a flagship model designed for usage in larger shared IT infrastructures. It can han
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dle the most demanding enterprise applications and burdening technical workloads, while still being
able to harbor support for service provider’s cold environments.
We provide storage support for entire NetApp portfolio.
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
Address: Studentski trg 4 VAT: 106118536 REG: 20529466
page|14
superadmins,.com

Studentski trg 4

11000 Belgrade, Serbia

Tel/Fax: 00381 11 440 9 410
3.3. EMC Storage Support
ATMOS:
Object based cloud storage platform designed to store archives and access unstructured content at a large
scale. This is the essential enterprise and service providers building unit.
ISILON:
Scale-Out network attached storage (NAS). Simple to install manage and scale at any size.
On-Premise storage for Online file sharing.
SYMMETRIX VMAX:
Hybrid cloud capable and easily scalable family of storage systems, with models coming in three variations:
EMC Symmetrix VMAX 10K:
Most affordable Tier 1 multi controller array, purpose-built for performance and efficiency to consolidate ap
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plications in virtual environments.
EMC Symmetrix VMAX 20K:
Designed for performance, consolidation and automation in demanding virtual data center environments.
EMC Symmetrix VMAX 40K:
Purpose-built for hybrid cloud environments, providing the industry’s highest levels of consolidation, perfor
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mance and scalability.
VNX family:
High performance unified storage, simple and effective, optimum for virtual applications.
We provide storage maintenance and administration for all of the products for the company listed above.
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
Address: Studentski trg 4 VAT: 106118536 REG: 20529466
page|15
superadmins,.com

Studentski trg 4

11000 Belgrade, Serbia

Tel/Fax: 00381 11 440 9 410
3.4. Cisco network devices support
Layer 2/3 switches:

• 2950/2960 series
• 3560/3750
• 4500
• 6500

Security appliances:
• ASA 55xx

For the above Cisco equipment we offer advanced support package:
• 24x7 phone and email support
• 24x7 monitoring
• Ticketing system for managing problem history (internal organization
implemented with ITIL recommendations)
• Consulting on equipment purchase
• Design and implementation of complete solutions

Routers:
• 1800/1900
• 2600/2800
• 7200
CMTS:
• UBR 7246VXR
• UBR 7225VXR
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
Address: Studentski trg 4 VAT: 106118536 REG: 20529466
page|16
superadmins,.com

Studentski trg 4

11000 Belgrade, Serbia

Tel/Fax: 00381 11 440 9 410
3.5. Juniper network devices support
Switches:
• EX Series Ethernet Switches
• QFabric Family of Products
Security appliances:
• IDP Series Intrusion

Detection and Prevention Appliances
• ISG Series Integrated Security Gateways
• MAG Series Junos Pulse Gateways
• NetScreen Series Security Systems
• SA Series SSL VPN Appliances
• SRX Series Services Gateways
• Unified Access Control
Routers:
• ACX Series Universal Access Routers
• BX Series Multi-Access Gateways
• CTP Series Circuit to Packet Platforms
• E Series Broadband Services Routers
• J Series Services Routers
• JCS1200 Control System
• LN Series Mobile Secure Router
• M Series Multiservice

Edge Network Routers

• MX Series 3D Universal Edge Routers
• PTX Series Packet Transport Routers
• SRX Series Services Gateways
• T Series Core Network Routers
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
Address: Studentski trg 4 VAT: 106118536 REG: 20529466
page|17
superadmins,.com

Studentski trg 4

11000 Belgrade, Serbia

Tel/Fax: 00381 11 440 9 410
3.6. HP network devices support
Switches:
• 12500 Switch Series
• 5920 Switch Series
• 5900 Switch Series
• 5830 Switch Series
• 5820 Switch Series
• 5800 Switch Series
• 6125G Ethernet Blade Switch
• 6125G/XG Ethernet Blade Switch
• 6120G/XG Blade Switch
• 6120XG Blade Switch
• 10500 Switch Series
• 7500 Switch Series
• 8200 zl Switch Series
• 5500 EI Switch Series
• 5500 HI Switch Series
• 5400 zl Switch Series
• 5120 EI Switch Series
• 3800 Switch Series
• 3600 EI Switch Series
• HP 3500 and 3500 yl Switch Series
• 2920 Switch Series
• 2915 Switch Series
• 2620 Switch Series
• 2615 Switch Series
• 2530 Switch Series
• 2520 Switch Series
• HP 1910 Switch Series
• HP 1905 Switch Series
• HP 1810 Switch Series Routers:
• HSR6800 Router Series
• 8800 Router Series
• HSR6600 Router Series
• 6600 Router Series
• MSR50 Series
• MSR30 Series
• MSR20 Series
• MSR20-1x Series
• MSR900 Series
Routers:
• HSR6800 Router Series
• 8800 Router Series
• HSR6600 Router Series
• 6600 Router Series
• MSR50 Series
• MSR30 Series
• MSR20 Series
• MSR20-1x Series
• MSR900 Series
Security appliances:
• HP TippingPoint Next Generation
Intrusion Prevention System (NGIPS)
• HP TippingPoint
Core Controller Appliance
• HP TippingPoint SSL Solutions
• HP A Firewall Series
• HP TippingPoint Security
Management System
• User Access Management
Module (UAM)
• IMC Smart Connect Virtual Appliance
• IMC Smart Connect Virtual Appliance
w/ WLAN
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
Address: Studentski trg 4 VAT: 106118536 REG: 20529466
page|18
superadmins,.com

Studentski trg 4

11000 Belgrade, Serbia

Tel/Fax: 00381 11 440 9 410
3.7. Security and protection
SUPERADMINS offer their expertise in areas of security and protection of systems.
We offer:
• Analysis of the existing system
• Penetration testing
• Design and implementation of systems with high-level of security
• Consulting services on IT security policies
3.8. Advanced Services
SUPERADMINS offers design, implementation and support for the following services:
• high availability systems - based on Linux or Microsoft technologies, they enable you to have
services that your company requires or provides available 99.9 - 99.999% time;
• automated backup systems - keeping copies and archives of your data on-site or off-site;
• HPC (High Performance Computing) clusters - relatively cheap systems intended for
processing high amount of data;
• highly scalable systems - systems that can easily grow as your business grows
• DoS/DDoS protection
Highly available and scalable web platforms
We offer solutions for web sites that need to be always available (99.999% of the time) and be vertically scal
-
able. This platform consists of:
• Load balancer with an integrated firewall and DDoS protection*
• Cache servers*
• Web servers (with separated static and dynamic content)
• Application servers*
• Databases
*optional component
These systems are intended for web sites that have large number of hits and visitors and provide large amount
of data, or require high processing capacity.
Supported web servers: Apache (1.3,2.0,2.2), nGinX, lighttpd, Microsoft IIS
Supported App servers: Tomcat, JBoss
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Studentski trg 4

11000 Belgrade, Serbia

Tel/Fax: 00381 11 440 9 410
3.9. Server Monitoring
SUPERADMINS provides monitoring services for your server, preventing any damage or work impaling issues
from escalating. The dependence on the server technology increases, as more and more of the different indus
-
tries find appliance for the work related tasks on server based services, 24/7 monitoring has gone from a ’nice
to have’ to a ’ must have’ feature.
People are working around the clock from different locations to meet the demands of their business, making
the stabile and reliable server an essential asset to their business.
Having your internal company IT technicians covering your servers around the clock is if not impossible, then
a highly expensive asset. The outsourced server monitoring alternative is much cheaper, reliable and a more
secure solution. With our dedicated 24x7 manned monitoring service you get more than just a reliable system,
you get a piece of mind that someone is always watching your servers, WAN connectivity and networks, and
taking the right actions.
We cross-reference the data, fed to us by the server in real time, with the pre-agreed thresholds and if those
thresholds are met or exceeded, our monitoring team investigates the alert and responds immediately while
in the same time reporting the results back to your team, and troubleshooting the issue.
SUPERADMINS infrastructure surveillance system automatically surveys all services of the IT infrastructure and
alerts the administrator in case of problems. This system enables us to see the issue as it emerges, reducing the
response time and allowing us to quickly diagnose the problem and resolve it
Our SUPERADMINS infrastructure survey system is a service designed for surveillance of the:
• Servers
• Server services
• Databases
• Other server processes
The system is completely adaptable to the user’s services. The user can review the availability of the service
at any given time. We also provide monitoring service for any other part of your infrastructure or server if
required. SUPERADMINS infrastructure surveillance system can send notifications via e-mail or SMS.
Some of the standard services that are surveyed:
Basic services
• Ping
• TCP connect on any port
• Temperature of the Processor/Motherboard/Hard disk etc…
(If the indicators are built in the hardware)
• Room temperature
• Ups status load, input voltage, output voltage, battery temperature, etc…
(If the indicators are built in the hardware)
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Network Services:
• DNS resolving
• DNS transfer zone
• Routing table
• Firewall status
• Network interface checkup
• Basic and advanced checkup of the Apache and IIS web servers
(number of connections, http authentication, http response checkup for certain requests)
• Basic checkup of other web servers
• SSH
• POP3
• IMAP
• SMTP
• SNMP (SNMP traps support)
Databases:
• Oracle
• Microsoft SQL
• MySQL
• PostgreSQL
• Firebird DB
Supported Operating systems:
• MS Windows
• Linux
• BSD
• Mac OS
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Company System:
• Centralized surveillance system for all services
• Web interface with weather-map (centralised review panel of the entire system)
• 24x7 services surveillance and alert system
• Notification sending via e-mail/SMS/IM/VoIP
• Problem statistics and report generation module
• Linux/Windows server and AD service checkup
• Possibility of customising the system for client specific requests / services
ISP System:
• Per minute checkup capability of the services
• All services checkup on Linux/Windows/Solaris systems
• Checkup of all services of all platforms from the perspective of an external network device
• Automatisation of the problem emergence reaction
• Capability of the escalation definition
Cable Operators system:

• Monitoring of the optical amplifiers and nodes via SNMP protocol
and/or other IP based protocol
• Main station surveillance via SNMP protocol and/or other IP based protocols
• Capability of automatic activation of extra receivers and or channel change on the receiver.
• Capability of automatic remote setup of the optical nodes and/or amplifiers in case
of incident emergence
• the device must be capable of receiving remote management via IP based protocol.
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Studentski trg 4

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3.10. Financial Services Company A Case Study
The company is engaged in providing information from the stock market exchanges and trade shares indexes.
The service they are selling is IP based.
Clients can access and view the stock market data through the web browser or via the desktop application
allowing them to review and submit the request for purchase or sale of the shares to the broker.
The system is active from 07:00 till 20:00 CET.
The system is completely redundant
The systems core consists of two data centers in the Netherlands
In case of unavailability of any part of the system the company loses profit and reputation.
Solution:
• SUPERADMINS surveillance system is installed on a server in Belgrade and Paris.
• The system works 24x7 but the notifications are active from 06:00 to 21:00
• The system monitors all network devices (Cisco routers, switches, ASA), servers
(Windows, VMware ESXi) and all services (HTTP and custom applications).
• In case of failure resulting in one minute downtime it alarms the first group of contacts.
• In case of failure over the next 4 minutes the escalation solving contacts group is alerted.
• Since the system was introduced, the company's response time to a problem has dropped
from the average 12 minutes, to an average of 7 minutes per incident.
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
Address: Studentski trg 4 VAT: 106118536 REG: 20529466
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Studentski trg 4

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3.11. Web Hosting Company B Case Study
The company is in the business of the web hosting service providing.
The service they are selling is IP based.
The average amount of hosted websites on their servers is around 20000.
In case of service unavailability of any part of the system, the company loses reputation and profit.
Solution:
• SUPERADMINS surveillance system is installed on the server in two data centers
in America (East and West coast).
• Surveillance system surveys and notifies 24x7
• The system watches over all network devices (Cisco routers, switches, ASA),
Servers (Linux/Citrix Xen server) and all services (web servers, email system
(POP3, IMAP,SMTP, web mail), billing and accounting software(custom),
SMS gateway and custom applications), storage systems(NetApp).
• In case of an incident in one minute the first contacts group is alarmed.
• In case of an incident after 10 minutes, the escalation solving contacts group is also alerted.
• The system has automatic response reactions in case of storage space overflow
(deletion of the old archives, snapshot deletion etc.).
In cases where some of the virtual machines go offline it starts up the backup ones, etc.
• Since the system was introduced the company has dramatically improved end user
satisfaction and reduced the number of open tickets regarding an issue that has
already been solved.
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
Address: Studentski trg 4 VAT: 106118536 REG: 20529466
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Studentski trg 4

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Tel/Fax: 00381 11 440 9 410
3.12. International Freight Company C Case Study
The company is in the freighting industry and the service they are providing for clients is IP based.
Over the years the company has introduced live cargo location and status tracking system, allowing users
and employees to keep an eye on their cargo during the entire transition process and the customs clearance
process as well.
Too often the cargo is stuck at customs clearance point and requires extra information to fill in the relevant
forms or some other necessary documentation specific to a certain country relevant for customs and tax
duties.
Clients and employees access and view the info about their shipments via the browser.
In case of service unavailability of any part of the system the company loses time, prestige and money.
Solution:
• SUPERADMINS surveillance system is installed on three company servers in Belgrade,
Moscow and Athens.
• Surveillance system surveys and notifies 24x7
• The system monitors all network devices (Cisco routers, switches, ASA), servers
(Windows, VMware ESXi) and all services (HTTP and custom applications).
• In case of failure resulting in one minute downtime it alarms the first group of contacts.
• In case of failure over the next 4 minutes the escalation solving contacts group is alerted.
• Since the system was introduced, the company's response time to a problem emergence
has decreased significantly. And the system is well connected and available at all times
on all locations.
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
Address: Studentski trg 4 VAT: 106118536 REG: 20529466
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Studentski trg 4

11000 Belgrade, Serbia

Tel/Fax: 00381 11 440 9 410
3.13. Server Administration and Maintenance
In a world where we need everything to be available to us 24/7, businesses require an even higher level of
system accessibility.
What we do is implement system design that ensures a prearranged level of high operational performance
with minimum downtime.
Complex systems have more potential failure points and are more difficult to implement correctly. Our consult
-
ants are highly skilled and can offer everything from the initial solutions, hardware and software advising to imple
-
mentation of reliable server surroundings where malfunction of one element cannot crash the entire system.
If you have your server and network infrastructure set up already but need advanced support for your overstressed
IT department, SUPERADMINS can help you and your team - our skilled system and network administrators can be at
your service.
Some of the benefits of outsourcing support to our team:


• lower costs
• 24x7x365 availability
• experience in solving problems
• proven procedures for maintaining your systems
• experienced professionals, certified in Microsoft, Linux, Cisco, Citrix, VMWare and
security technologies
Our server maintenance service includes systematic and proactive immediate tech support for your entire
infrastructure. Managed by our support staff of certified IT experts, our maintenance and administration ser
-
vice meets the demands of your business for a stable and reliable working environment.
Why is the server administration and maintenance necessary?
People tend to think that computers have become so perfect and balanced that they do not require
maintenance. Sadly the reality is much different, especially today when technology is advancing at an ever
rapid pace, making the application of all sorts of patches, updates and other interventions on the fly essential
to your system’s wellbeing and security. Here are the ten most obvious reasons why every business needs
regular and proactive server and workstation maintenance and administration...
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Top ten reasons for regular and proactive server and workstation maintenance
1. With constant caring and management, your servers
and workstations will have less downtime.
2. Your IT systems are dynamic in nature - they need constant
review and management to be effective.
3. Your business is dynamic in nature - regular administration
can quickly adapt your IT infrastructure to new challenges.
4. Management and administration of your backup system, and regular testing
of your restore procedures will prevent significant data loss in case of an incident.
5. Proactive maintenance prevents many problems from emerging and/or escalating.
6. Regular optimisation of both servers and workstations improves
the performance of your infrastructure.
7. Keeping your OS, applications, antivirus software and firewall rules
up to date is essential for restraining intruders.
8. Only regular, around the clock monitoring and quick response can
make your data safe.
9. Round the clock proactive maintenance and administration provides
you with a peace of mind that someone with knowledge and experience is watching
and handling tasks on your systems and network at all times.
10. Solid and regular maintenance and administration makes it easier to predict our monthly
budget for IT services, while minimizing both technical and financial surprises.
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3.14. Server Optimisation and Upgrade
Server optimisation methods and processes enhance the overall performance of servers in the data center
or within an enterprise.
The process includes solutions like hardware consolidation and server virtualisation.
This practice consists of certain IT methods applied to increase the efficiency of data processing, distribution of
applications, and overall server performance tuning.
An average company relies on availability and operational value of its IT infrastructure for everyday proce
-
dures. Apart from termination of service as a result of a malfunction in some part of the infrastructure, a more
frustrating issue emerges in the form of system services that are operating slowly and with a limited function
-
ality making it very hard to pinpoint the problem.
Optimisation of the server is required to achieve the much needed level of performance and availability
through consolidation of resources.
3.15. System Auditing
SUPERADMINS offers a suite of infrastructure auditing services designed to deliver a detailed review of the or
-
ganisations network and technology infrastructure. It helps to identify and pacify possible problems and risks
as well as upgrade / replacement requirements and opportunities.
Our comprehensive System Auditing service is usually required before any upgrade, backup, restoration, mi
-
gration or critical recovery.
If needed, we can do more than just a basic auditing of your infrastructure and the devices on it.
Testing for faulty processes and devices is one thing, but actually simulating the attack and attacker’s vulner
-
ability assessment is a whole different science.
Vulnerability testing
Network vulnerabilities locating and surveying, is a comprehensive examination of the current status of your
company’s IT infrastructure used to assess the effectiveness of the security polices and controls, and identify
the opportunities an attacker may try to exploit.
Our testing service consists of scores of procedures, but the most common ones are:
• SCADA Testing
• Mail and Messaging servers security evaluation
• Verification of the VPN infrastructure security measures
• System event logs effectiveness review
• Defense systems exercise both perimeter and logical
• Remote access system security testing
• Password strength policies review
• Social engineering attacks employment
• Backup systems security validation
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Address: Studentski trg 4 VAT: 106118536 REG: 20529466
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Penetration testing
Privacy and preserving information integrity is a challenge for all organisations. Even the ones with the most
secure, expensive systems have experienced leaks, penetrations and attacks, devastating their services and
loosing revenue and reputation.
So what we basically do, is to try and breach the system in any way possible with all countermeasures in
place just as an experienced attacker or a malicious insider may do. We tailor our pen tests to our clients’
needs but some of the most commonly used techniques are:
• SCADA Testing
• Active data stealing attempts attacking communication services
(mail, phone, VoIP, IM, account lists, records…)
• IDS/IPS/Firewall exploitation and evasion
• Remote access compromisation (VPN, PBX)
• Client side exploitation
• Phishing /Social engineering attacks
3.16. Server Security Hardening
Our server security improvement service is a process that enhances your server through a variety of means
with a much more secure system as the result. This is all due to the advanced security measures that are put
in place during the process.
This comprehensive security hardening service includes scores of procedures unique to the server
architecture, OS, role and usage.


We provide security improvement

for the following server platforms:
Linux
MS Windows
Solaris
BSD
We can also configure the

rest of your infrastructure accordingly.
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
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3.17. Implementation Services
SUPERADMINS Implementation service covers the entire server and infrastructure setup and configuration
process ranging from installation and administration to datacenter solutions implementations.
Software Solutions Implementation:
• Microsoft Server
• Active Directory
• MS Exchange
• MS SQL Server
• Lync
Virtualized solutions implementation:
• MS Exchange
• MS SQL
• MySQL
• File servers (Windows 2008, Linux / Samba)
• Web servers (Linux / Apache, IIS)‚
• MS Lync
Virtualization solutions implementation:
• Citrix XenServer
• VMware ESXi
• KVM
• Hyper-V
Desktop Virtualisation implementation:
• XenDesktop
• XenApp
• AppDNA
• XenClient
• Citrix Receiver
• VDI-in-a-BOX
• GoToMyPC
Networking solutions implementation:
• NetScaler App Delivery Controller
• NetScaler Access Gateway
• NetScaler Branch Repeater
• NetScaler App Firewall
• NetScaler CloudConnector
Datacenter and cloud solutions implementation:
• XenServer
• CloudPlatform
• CloudGateway
• CloudBridge

• CloudPortal
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
Address: Studentski trg 4 VAT: 106118536 REG: 20529466
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4. Solutions
4.1. IT infrastructure planning and design
In order to function properly, a system must reside on a firm foundation. This rule applies for your IT system as well - without
high-quality infrastructure services your IT system will not provide necessary level of services required.
SUPERADMINS offer to design, implement and support such a system.
We can base our design on open-source solutions, Microsoft technologies, or the combination of the two:
• DHCP, DNS - core networking services
• Company email server - your email is sent from and stored onto your own server
• File and print sharing - possibility for the workgroup or entire company to share files and optimally use different printers
• Centralised authentication - different services require users to be authenticated in order to access and use them.
Without centralised authentication your users must use different usernames and passwords for any such service.
By centralising authentication we enable users to use only one username and password for accessing all of them
and, at the same time, providing fine control as to what each of your users can and cannot do.
• Instant messaging system
4.2. IT infrastructure Virtualisation
Successful businesses require IT services to support and follow their growth and change, and yet at the same time, to cut IT
spending and increase turnover for their investment in IT infrastructure. With ever-increasing capabilities of today's hard
-
ware, virtualisation technologies provide a solution to both requirements.


The importance of IT infrastructure in functioning of small and middle-sized companies increases daily. Your company's
business rests on email servers, file servers, database servers, instant messaging servers etc. Virtualisation is a logical next
step to achieve flexibility and stability.
To cut costs of IT, server and service consolidation by virtualisation is the best choice.
We can virtualise your complete

IT infrastructure, including:
• MS Exchange
• MS SQL
• MySQL
• File servers (Windows 2008, Linux / Samba)
• Web servers (Linux / Apache, IIS)‚
• MS Lync



Our experience? We have virtualised over 200 servers.
We offer solutions based on:
• Citrix XenServer
• VMware ESXi
• KVM
• Hyper-V
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4.3. Thin / Zero Clients
All necessary software is installed on one system only and is available immediately on all workstations.
Thin clients are devices that replace standard desktops (of which each has a OS installed on them)
and which are connected to the central server.
Thin clients are essentially zero-maintenance devices.
For environments where all or most of desktops run standard software packages (MS Office, ERP, standard
business applications), as well as in cases that do not require significant processor power for a single work
-
place, thin clients are the most optimal solution.
With thin clients you can lower your workplace cost by significantly cutting TCO.
TCO essentially boils to TCO of the central server, restoring of a virtual machine of user's desktop and replacing a broken thin client device in case
of hardware failure (which are rare as these devices are simpler than a standard desktop and usually do not have moving parts).
Thin client systems can be implemented as simple terminals that connect to the common central server on
which all applications are run in a common environment, or as clients that connect to a virtualisation server
infrastructure where their virtual machine is run (which can be identical to virtual machines of other clients or
customised for a specific purpose or user), or as a combination of the two.
Advantages of the first solution is that there's only one instance of the OS and all users run application in
-
stances which are configured only once. Second solution provides a virtual machine instance for each user
which can be standardised or customised for a particular purpose.
One user does not need to be linked to just one virtual machine - he/she can use different virtual machine instances
for different purposes, depending on specific needs.Thin client systems can be used in parallel with standard desktop
systems in the same environment, where users who use standard desktops can benefit from thin client technologies.
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4.4. IP Telephony
IP Telephony (VoIP - Voice over IP) is the newest trend in fixed telephony which uses Internet as a transmission
system. Our VoIP solutions are based on Linux/Asterisk open-source platform. This solution is very
flexible and can be easily adapted to your business needs.
We can offer:
• unlimited number of extensions
• voice-mail for each extension/user
• automated call transfer and call-forwarding
• menu driven systems
• call tracing
• call recording (both incoming and outgoing)
• call centre services
• grouping extensions into ring-groups
• digital IVR (Interactive Virtual Receptionist)
• call following
• connecting several branch offices into an integrated system
• cutting costs when calling mobile networks
• cutting costs on international calls
• call forwarding according to Caller-ID
• Web front end
This VoIP solution is compatible with any unit that supports SIP protocol (LinkSys, Cisco, Astra etc).
4.5. Cable Internet
If you're into Cable TV distribution and want to offer Internet access to your customers, our experience will
help you to achieve that goal. We can help you with the following:
• CMTS implementation
• Network Management System implementation
• Implementation of monitoring services
• Consulting on choosing and purchasing equipment
• Implementation of additional services
• Implementation of VoIP services
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
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Studentski trg 4

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4.6. Security Experts
Businesses face security threats from a wide range of sources and are vulnerable to attacks that come
from the outside such as computer viruses, hacking and denial of service attacks.
At the same time, businesses are vulnerable internally as well - the threats range from unauthorised
usage that can leak sensitive information, to outright information theft by disloyal employees.
Security policies are the foundation and the bottom line of information security in any organisation.
These policies set out what must be done to protect information and people internally and also establish com
-
puter usage guidelines for staff in the course of their duties. Security policies are also a required
document for all organisations wishing to obtain ISO 27001 certification.
Security policies are the foundation, but are worth nothing if they are not properly implemented and your
employees are not ‘security conscious’. The first steps in implementing a security policy is creating additional
procedures and guidelines, and training your employees to use them.
Next step in implementing information security is careful monitoring and checking if your procedures provide
adequate protection. If not, they must be updated and corrective measures need to be applied.
Depending on the Customer’s size, financial resources, and the degree of threat, we can set up and help imple
-
ment a security policy that finds the right balance between the overreacting and the vulnerability of exposing
customer's system to any and every hack.
The objective of a well written and implemented security policy is improved information availability, integrity
and confidentiality, and its protection from unauthorized attempts to access it, both from within and outside
your organisation. We can also revise your security policies and provide corrections and updates to them.
We offer the following services:
• assistance in defining the base document called 'IT Security Guiding Principles' which will
layout the principles for devising an effective security policy;
• assistance in devising a set of documents that outline the Customer's IT security policy
based on Guiding Principles document;
• assistance in devising lower level documents (procedures and guidelines) where needed or
relevant - these documents are based on particular security policies;
• assistance in implementing particular security policies and procedures;
• revision of security policies, procedures and guidelines;
• assistance in updating security policies, procedures and guidelines
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4.7. Cloud technologies
Cloud technologies are a natural extension of virtualization technologies. The basic premise is to utilize virtualization infra
-
structure to provide easier provisioning of services, their dislocation to 'somewhere on the Internet”, and to reduce costs
by paying what you actually use, in terms of resources. You can have your own 'private' cloud – turn your virtualization
environment into a 'cloud-like' service and you can benefit from all the advantages this technology brings. Plus, you can
connect your 'private' cloud to some cloud service on the Internet and have a 'hybrid' cloud where you can offload your
services to the remote cloud infrastructure if you need to. SUPERADMINS offer their consultancy services in designing, im
-
plementing and supporting these private and hybrid cloud infrastructures, tailored according to your company's needs.
5. Service Features
5.1. Reasons to work with SUPERADMINS
Proactivity:
• Regularly scheduled online remote administration by our professional team.
• Documented checklists and maintenance for ever intervention
• The goals of your business are what guides our efforts
• Instant incident handling for clients with 24-7 support
Availability:
• 24/7/365 availability
• If some of our IT professionals are sick and / or on vacation there is always an adequate
replacement and it will never affect your business
• Emergency response time depending on your business plan from 4-12 minutes up to 3 hours
• We will never trouble you as much, as some of your full time employees occasionally may
Expense cutting:
• No Interviewing process required as for a full time employee
• No additional taxes on payroll as for full time employees
• No vacation and / or sick days
• No workers compensation overheads
• Predictable monthly IT budget
• No performance review
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5.2. Easy to Work With Policy
Forever / whenever client focus:
We build relationships with our clients with a goal of making it a permanent one. We want to be the
company of your choice and we do not take any of our clients for granted.
Client satisfaction guarantee:
The satisfaction of your company by the delivery of our excellent services is our number one priority. If you are not satisfied
at any time with our service, please let us know and we will do everything in our power to make things right again.

Service documentation:
All of our work and project documentation is submitted for your review so you never have to guess
what we did and when. It’s all documented in a timely fashion and is always at your disposal.
Easy to contact:
Our goal is making it as easy as possible for you to contact us, request a service or even just ask for our advice. Please call
or contact us in any way if you need our assistance and you will see how far we are prepared to go for our clients.
Foreseeable focus:
We know how often in the IT industry problems escalate sometimes after maintenance is performed.
We tend to use the foresight of our experienced IT specialists so that those kinds of incidents never occur.
Professional documentation:
Purposefully or just carelessly, many in-house IT technicians tend to keep information about network support, software
licenses, network settings and configurations to themselves.
At SUPERADMINS HQ every piece of information is documented and archived for the security of the client and is at
their disposal.
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
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5.3. Industries Served
• Construction
• Major Retail
• Healthcare
• Hospital
• Pharmaceutical
• Government
• Embassy
• Air cargo transport
• Financial consulting
• Production
• Importing dealerships
• Real Estate
• Engineering
• Food
• Cosmetics
• Internet Service Providing
• Cable TV and Internet
• Printed Media
• Printing
• Consulting
• Software Integration
• Outsourcing
• Fashion
• Chemical
• Exporting
• Banking
• Movies
• Finance
• Legal
• Energetics
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
Address: Studentski trg 4 VAT: 106118536 REG: 20529466
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Studentski trg 4

11000 Belgrade, Serbia

Tel/Fax: 00381 11 440 9 410
5.4. Our reference list in alphabetical order
AXON Company (www.axon.rs, GR)
Bel Medic (www.belmedic.com, RS)
British Council Serbia (www.britishcouncil.rs, UK)
Cargo Agent (www.cargo-agent.com, RS)
Confida Consulting (www.confida.at, AT)
Dipos (www.dipos.rs, RS) – real estates
Express cargo (www.express-cargo.com, RS)
EXPRO (www.expro.rs, RS)
Farmanima (www.farmanima.rs, RS)
Health center Zemun (www.dzzemun.org.rs, RS)
iQom Business Services GmbH (www.iqom.de, DE)
Johnson & Johnson (www.jnj.com, USA)
Lundbeck (www.lundbeck.com, DK)
Mainstream ISP (www.mainstream.rs) – largest Serbian managed-webhosting SP
MIP Pharma (www.mip-pharma.com, DE)
National Bank of Serbia (www.nbs.rs , RS)
OeKB (www.oekb.at, AT)
POLITIKA newspapers and magazines (www.politika.rs, RS)
Quintiles (www.quintiles.com , USA)
Rapid AD (www.rapid.co.rs, RS)
Richter Gedeon (www.richter.hu, HU)
S&T Serbia (www.snt.rs) – ICT integrator / solution provider
Select model agency (www.selectmodeling.com, RS)
SHEMA – Serbian Chemicals agency (www.shema.gov.rs, RS)
SMECA – public fond for export development (www.smeca.rs, RS)
SVETLOST (www.svetlostlux.com, RS)
Western Union - Europoint / Tenfore - (www.tenfore.net www.europoint.com, RS)
Work In Progress (www.wipbelgrade.com, RS)
Computer engineering and consulting company IT4biz LTD Belgrade, Serbia
Address: Studentski trg 4 VAT: 106118536 REG: 20529466
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superadmins,.com

Studentski trg 4

11000 Belgrade, Serbia

Tel/Fax: 00381 11 440 9 410
5.5. Certificates
Our team certification:
Microsoft Certified Systems Administrator (MCSA)
Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Technology Specialist (MCTS)
Microsoft Certified IT Professional (MCITP)
Microstoft Silver Hosting partner
Microstoft Silver Midmarket Solution
Cisco Certified Network Associate (CCNA)
Cisco Certified Internetwork Expert (CCIE)
Cisco Certified Network Professional (CCNP)
LPIC-1
LPIC-2
ITILv3 Foundation
ITILv3 Service Operation
Security Essentials Certification (GSEC)
Redhat Certified Engineer (RHCE)
CompTIA A+
CompTIA Network+
ISO 9001 - 2008 and ISO 27001 compliant
Novell
VMWare
Citrix Solution provider