Traditional Approach to Management

gurglejapaneseManagement

Nov 18, 2013 (3 years and 8 months ago)

68 views

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Traditional Approach to Management

Small point tools to perform particular tasks


Big Management Solutions


Shareware web based answers

Often Reactive and focused on the key servers

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Desktop & Device
Management

Data Center
Management

Mid
-
Market

Solutions

Open Standards

Virtualization Technology

Windows Platform

Infrastructure

Products

Microsoft Consulting Services

Management Packs

Partner Ecosystem

Knowledge

Solution Accelerators

Connectors for Interoperability

Microsoft Operations Framework
(MOF/ITIL)

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Data Center Management Solutions

Automated
Provisioning

and Updating

of Physical

and Virtual
Environments

Server
Consolidation
Through
Virtualization

Proactive Platform
Monitoring

Application &
Service Level
Monitoring

Interoperable

and Extensible
Platform

Configuration
Controls and
Reporting

Centralized

Security Auditing

Comprehensive
Security & Identity
and Access Mgmt

Business
Continuity Through
Virtualization Mgmt

Backup

and Recovery of
Physical and
Virtual Resources

Disaster Recovery

Configuration

Management

End to End

Monitoring

Server

Compliance

Data Protection
and Recovery

minimising IT costs, maximising operational efficiency

www.esteem.co.uk



Service Level Impact

Data Center Monitoring Challenge

What’s

the impact?

What

does it affect?

Where

is it
happening?

What

is happening?

Root
-
cause and

impact analysis

Data Center Heterogeneous Environment

Storage

Network

Server

Application

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Enterprise Agreement


CAL Suites

Core CAL Suite

Windows Server CAL

Exchange Server Standard CAL

Office SharePoint Server Standard CAL

System Center Configuration Manager CML


Enterprise CAL Suite

Core CAL Suite

Windows Rights Management Services CAL

Exchange Server Enterprise CAL

Office SharePoint Server Enterprise CAL

Office Communications Server Std & Ent CAL

System Center Client Management Suite

ForeFront UAG CAL

Forefront Security Suite

Secure Communication,

Collaboration, and Compliance

Information rights management

Unified Messaging & compliance

Web based forms solutions

Spreadsheet publishing

Business data connector web parts

Presence and synchronous communications (IM)

On premise multi
-
party audio, video and web conferencing

Client monitoring and updates

Client, server and edge security


Foundation for IT Infrastructure

Platform, group policy, identity, security

Email, calendaring, contacts

Content management

Enterprise portal and search

Team collaboration sites

Systems management


minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Simplicity


Simplified setup and UI


Cost effective infrastructure


Advanced Task Sequencing and improved scheduling


Native support for device management

Deployment


Unified client/server deployment of Windows OS


Core Windows Vista technologies


Vista and Office 2007 centralized upgrade assessment/resolution


Offline media support for full offline provisioning

Security


Full mutual authentication between client/server


Network Access Protection (NAP) integration


Enterprise vulnerability assessment


More efficient infrastructure

Configuration


System Definition Model (SDM)


Regulatory compliance reporting


Tight integration with Software Updates Management (SUM)


License and asset management



Not only does Systems Management Server reduce the effort required to help keep user desktops
secure, but it also reduces security risk because we can push out security updates much faster than
before.



-

Matthew O’Neill, Group Head of Distributed Systems, HSBC Global IT Operations

A comprehensive solution enabling you to provide relevant software and updates
to users quickly and cost
-
effectively.

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

End to End Service Monitoring


Proactive management of IT services


Integrated monitoring

Best of Breed for Windows



Reduced problem
-
resolution time


Reduced TCO of Windows environment

Increased Efficiency and Control


Improved time to value


Reduced IT management complexity


We’ve always run IT lean and mean, so that won’t change with Operations Manager. We’ll
just run IT better

and enable the company to make more money.


-
Robert Fort, Chief Information Officer, Virgin Megastores USA

An end
-
to
-
end service management solution that helps you easily monitor your IT
services and gain greater control of your IT environment.

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Continuous Data Protection for Windows Application and File
Server Protection


One
-
click lossless application recovery


Easy
-
to
-
manage and robust disk/tape

back
-
end platform


Rapid and Reliable Recovery


Data recovery in minutes without IT intervention


Easily accessible disk
-
based solution

Advanced Technology for Any Enterprise


Comprehensive and seamlessly integrated disk
and tape


Data protection solution for most demanding

Windows, SQL, Exchange, and Vista environments

A server software application that optimizes disk
-
based backup and recovery

“When a user needs a file restored, they don’t ever have to file a work order or contact
the Help desk. They can restore their own file instantly.”

-

Robert Bledsoe, Network Architect, Des Moines Public Schools

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Streamlined Application
and Desktop Delivery

Optimized Client Health
and Performance

Ease User Access
Without Compromise

Adaptive Application
Delivery

Managed client application
delivery via traditional and
virtual methods

Simplified Windows 7
Deployment

Automated OS deployment
via image standardization

Client Infrastructure
Monitoring

Client health monitoring and
proactive issue identification

Remote PC Diagnostics
& Repair

Zero
-
touch remote diagnosis
and remediation with Intel
®
vPro
TM


End
-
Point Security
Management

Enforced compliance with
system health policy
definitions via remediation

Configuration
Compliance


Assess systems compliance
against established
configuration baselines

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Service Manager


Integrated CMDB


Change Management


Asset Management


Reporting and Dashboards


I
ncident Management


Problem Manage
ment



minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Alternative approaches to
Management


Traditional



Traditional managed



cloud

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Esteem desktop Managed Services



ESTEEM

desktop Managed
Services

Value Add

Services



Daily




Proactive

Checks

of

desktop

Farm

and

System

Status



Use

of

Nimsoft

to

monitor

performance

and

availability

Patch

Management



Microsoft

Critical

Updates



Microsoft

Security

Updates



desktop

version

-

service

packs

updates



Apply

desktop

Hot
-
fixes

Configuration

Management



desktop

Connection

Configuration

Farm

&

Server

Status



desktop

IMA

datastore

and

server

load

management



User

Profiles

and

connections



Printing

Services

Event

Management



Server

Event

Logs

&

desktop

App

Event

Log



Network

Interface

Performance



desktop

Load

evaluation



Scheduled

re
-
boots

Reporting




Connection

Analysis



Licence

Pool

Management



Regular

Service

Reporting

desktop

Technical

Support

24

x

7


Access

to

Esteem

certified

Engineers


desktop

Licence

Procurement




Memory

and

CPU

Optimisation


System

Maintenance

Updates


desktop

Version

Upgrades



desktop

Application

Deployment


minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Fits Your Customer’s Business

(Big result with low investment)

Help Manage and Secure PCs
Anywhere

(Cloud services)

The Best Windows Experience

(Standardize OS on Windows 7)

Multiple Configurations, Versions,
Licenses

Workers in Many Locations

Lack of Insight to PCs

High Infrastructure Investments

Challenges in Managing
Business PCs

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Manage and Secure PCs Anywhere


Protect PCs from malware


Manage updates


Proactively monitor PCs


Provide remote assistance


Inventory hardware and software


Set security policies

Enable a Mobile Workforce

Users can be managed from the office, branch office,
or on the road

IT and partners can work from anywhere too

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

How does
InTune

help Customers?

Management and security for mobile workers

PC management without infrastructure overhead and
maintenance costs

Standardized PC environment to reduce complexity

Greater immediate insight into PC environment

Always up
-
to
-
date and current

Simple, predictable billing at £6/device/month

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Next steps


Desktop assessment Workshop


VDI taster



Application Compatibility package



ROI sample report