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Nov 18, 2013 (3 years and 9 months ago)

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Software
Asset

Management

Customer Solution Case study


Designing and deployment of SAM processes in the Yaroslavl region
Government

Alena
Shpigareva
,

SAM leading analyst

shpigareva@alan
-
it.ru

Transparence

of

the

State

Organs

infrastructure

is

an

indicator

of

modern

state
.

Efficient

and

safe

IT
-
infrastructure

is

a

guarantee

of

successful

work

not

only

of

the

State

Organs

but

of

any

organization
.

Creation

of

such

an

infrastructure

is

possible

with

the

help

of

Software

Asset

Management

(SAM)
.

SAM

-

it

allows

to

make

management

and

optimization

of

IT

actives

more

efficient
.


The necessity of deployment of SAM process is often
accompanied with 4 kinds of risks:


Risks

of

technological

character

on

the

working

places

connected

with

some

disorder

and

restoration

of

the

data
;



Juridical

risks

connected

with

violation

of

writer’s

rights
.

The

usage

of

non
-
authorized

software

may

result

in

a

disorder
;



Business
-
risks

connected

with

mistrust

of

partners

and

break

of

contract

responsibility
;



Financial

risk

connected

with

payment

of

fines,

restoration

of

systems

and

unjustified

expenses

for

software

and

hardware
.

One

of

some

SAM

advantages

is

mechanisms

of

decreasing

and

managing

the

above
-
mentioned

risks
.


About The Client

The

Yaroslavl

region

Government

is

a

large

state

organization,

which

employs

currently

about

1600

specialists
.



The

structure

of

The

Yaroslavl

region

Government

includes

47

juridical

persons
.


The

PC

Park
:



over

1300

PC

clients
;


over

100

thin

clients

and

mobility

devices
;


over

100

servers
.


About The Client

The

Yaroslavl

region

Government

is

a

permanent

supreme

executive

government

body

formed

by

the

Governor
.

The

main

tasks

of

the

government

are

drafting

the

regional

budget

and

programs

of

socio
-
economic

development,

ensuring

their

implementation

and

preparing

progress

reports,

as

well

as

forming

other

regional

bodies

of

executive

power
.

The situation

Everyday

flows

of

information

come

through

the

Yaroslavl

region

Government
.

For

successful

functioning

of

such

an

organization
,

the

centralized

and

standardized

IT
-
infrastructure

is

necessary

in

order

to

realize

the

Security

System

and

to

keep

safely

data

and

manage

this

process
.


This

is

the

key

motivation

for

implementation

of

SAM

processes
.


The tasks of the SAM project
:



Creating

of

the

centralized

and

efficient

IT
-
infrastructure
;



Creating

of

the

centralized

database

of

IT

-
actives
;



Optimization

of

expenses

for

Hardware

and

Software

management
;



Assessment

of

effective

licensing

position
;



Creating

of

the

strategy

plan

of

development
;



Deployment

of

processes

and

instruments

for

IT
-
management
.



Decision

Since

2010

the

Yaroslavl

region

Government

has

made

a

decision

to

create

a

centralized

system

of

actives

management

which

is

a

long

and

complicated

process

demanding

a

global

approach
.

The

SAM

process

includes

three

correlated

projects
:




SAM

Baseline
;



SAM

Assessment
;



SAM

Deployment
.


SAM Baseline

Every

year

the

SAM

Baseline

project

is

realized

in

the

Government

as

a

regular

inventory
:



to

accumulate

full

and

exact

information

about

the

acquired

actives

and

about

their

usage
;


to

have

a

full

database
;


to

get

reports

about

the

revealed

risks
;


to

have

the

method

of

decreasing

risks
;


To

have

a

well
-
founded

purchase

plan
.

Besides,

inventory

and

exploitation

processes

are

better

regulated

in

all

structures
.


SAM
Assessment

SAM

Assessment

is

based

on

the

data

received

from

SAM

Baseline

and

interviews

with

the

specialists

of

the

Government
.


In

the

assessment

process,

the

maturity

level

of

the

Hardware

and

Software

Inventory

key

competency

was

achieved

as

“Basic”
.


New

methods

of

the

infrastructure’s

perfectioning

made

it

possible

to

start

the

process

of

standardizations

working

places

in

2011
.


SAM
Deployment

In

2011

to

solve

the

problems

of

SAM

in

the

Yaroslavl

region

Government

a

new

instrument

Microsoft

System

Center

Configuration

Manager

2007

was

chosen
.


Users

of

the

Yaroslavl

region

Government

with

the

help

of

Microsoft

System

Center

Configuration

Manager

2007
:



have

a

chance

to

use

necessary

devices

and

applications
;


strict

control

of

IT
-
infrastructure
;



conform

to

the

corporative

standards
.



The reasons of our choice are the following
indicators:


Deploy

operating

systems,

software

applications,

and

software

updates
;


Monitor

and

remediate

computers

for

compliance

settings
;


Monitor

hardware

and

software

inventory
;


Remotely

administer

computers
.


A new task
:


Analysis

of

other

vendor's

software
;


Revelation

of

necessity

to

have

software
;


Definition

of

variants



free

or

paid

software
;


How

is

it

licensed?


An

important

task

appeared

-

to

develop

a

specialized

program

which

is

able

to

analyze

the

data

received

from

Microsoft

System

Center

Configuration

Manager

2007
,

taking

into

account

the

popularity

of

licensing
.


Decision

The

ALAN

Company

specialists

created

a

specialized

program,

which

is

equal

to

the

necessary

demands
.


This

program

can

facilitate

the

analysis

of

Microsoft

System

Center

Configuration

2007
/
2012

reports

and

audits
.


This

program

includes

a

huge

and

constantly

renovated

Software

database

of

different

vendors
.


The results

in

2012:


Microsoft

System

Center

Configuration

Manager

2007

migration

to

a

new

version

Microsoft

System

Center

Configuration

Manager

2012
;


F
ull

control

and

possibilities

to

regulate

its

usage
;



Detailed

analysis

of

PC

park

was

made

and

inventory

reports

for

every

working

station

were

made

too
;


The

user’s

rights

were

limited
;


All

the

Software

was

controlled

by

the

system

administrators
;


New

purchase

and

usage

politics

for

Software

were

designed

and

deployed
;



The

process

of

standardization

was

practically

completed
;


Normalization

of

business

processes
.

Benefits
:



Reduced

maintenance

and

support

costs

on

applications
;


Costs

avoided

by

having

data

readily

available

to

support

external

audits

verses

conducting

a

full

review

starting

from

the

basis

of

no

data
;



Costs

avoided

by

not

having

to

purchase

over
-
deployed

software

as

a

result

of

an

external

audit
;



Cost

of

a

damaged

reputation

due

to

reported

copyright

violations
;



Work

hours

and

costs

avoided

by

preventing

software

licensing

problems

related

to

merger/acquisition/divesture

activitie
;



Work

hours

and

costs

avoided

by

limiting

software
-
related

issues

during

support

operations

(e
.
g
.

disaster

recovery,

help

desk,

migration,

etc
.
)
;


Supporting

other

key

areas

within

the

organization,

such

as
:



Security



by

locating

any

non
-
approved/unauthorized

software

installed

and

validating

whether

the

latest

security

patches

are

installed

for

key

software


Disaster

recovery

(DR)



knowing

what

software

is

installed

where

will

support

all

DR

activities


Help

desk

/

service

management

operations



by

knowing

what

software

is

installed

on

which

machines
;

being

able

to

locate

specific

software

deployed

in

the

environment,

including

non
-
approved/unauthorized

software
;

knowing

what

software

is

affected

if

a

particular

computer

fails
;

and

knowing

what

software

changes

have

occurred

in

the

environment
.


Procurement



by

standardizing

what

software

is

approved/authorized

to

be

acquired

through

a

defined

Software

Catalog
;

knowing

what

software

is

deployed

to

facilitate

maintenance

and

support

renewals
.


The results of the project

The

Yaroslavl

region

Government

has

received

the

following

data
:



The

PC

Park

is

wholly

licensed
;



The

staff

has

increased

and

so

new

licenses

for

certain

positions

become

necessary
;


IT
-
infrastructure

was

certified

corresponding

to

the

rules

of

Microsoft

corporative

licensing

rights

and

international

standard

ISO/IEC

19770
-
1
;


An

optimal

plan

for

perfecting

of

SAM

processes

has

been

developed
;



In

consequence,

juridical,

technical

and

financial

risks

have

been

brought

to

naught

practically
;


The

newly

created

centralized

system

of

actives

management
;


The

productivity

of

the

staff

has

grown
;


The

guaranteed

Security

System

has

grown

too
;


The

centralized

system

of

actives

management

includes

a

large

database

of

IT

actives
.



Thanks for your attention!