Enterprise Applications Job Description - TNT Express ICS Sandwich Work Placements - Academic year 2008-2009

greasyservantInternet and Web Development

Jul 30, 2012 (5 years and 11 months ago)


TNT Express ICS

Sandwich Work Placements


Academic year 2008/2009

TNT Express is the world’s leading provider of express business
business delivery
services. TNT provides on
demand, time
definite and day
certain delivery of
documents, parcels and fre

As an operating unit of TNT Express, we at ICS (Information and Communication
Services) have the vision to ‘become one of the most successful organisations
delivering global Information Technology Systems and Services’. ICS design,
develop and en
hance business application systems to meet the evolving needs of
our customers and support their global infrastructure.

In 2007
Express ICS
were shortlisted this year
for the National Council for Work
annual awards. TNT Express ICS is

one of eight
organisations shortlisted in the

250+ employees for long
term placements

up against Accenture, PricewaterhouseCoopers, Microsoft, Shell International, Intel,
Balfour Beatty and PA Consulting Group.

We are seeking m
otivated indiv
iduals to fill the below

work placements within our
organisation. Unless stated otherwise, all placements are located in Atherstone,
Warwickshire. Please carefully consider this location when applying.

The placement positions we have to offer are as fol

Technical Placements

Enterprise Datawarehouse

Enterprise data warehouse supports analysis, reporting and score carding for over
2000 business users across multiple business functions. The requirement of this
position is to support the business b
y designing, implementing and supporting quality
datawarehouse systems on the Enterprise Data Warehouse using the Cognos and
Teradata toolsets.

Role and Responsibilities

Creating cubes and Reports using Cognos Powerplay

reports using
Cognos Impromp

Cognos Report Net

Writing data load scripts

data extraction scripts


Production Support

Skills required

Proficient in the use of at least one database management system


in the
use of SQL

Familiar with database terminology

at le
ast one programming language

Customer focussed

Knowledge of Business Intelligence & reporting applications and thei
r use in
organisations (desirable)

This position will be based in Ashby, Leicestershire.

SAP Business Warehouse

SAP BW supports financia
l analysis and reporting for ove
r 60 countries across
multiple accounting, p
urchasing and HR functions. The requirement of this position
is to support the business users by designing, implementing and supporting quality
datawarehouse systems on SAP using

Role and Responsibilities

Creating reports using BW utilities

Creating user support documentation


Production Support

Skills required

Familiar with relational database terminology

and a
t least one programming
language (SQL an advantage)

tomer focussed

Knowledge of Business Intelligence & reporting applications and the
ir use in
organisations (desirable

This position will be based in Ashby, Leicestershire.

ral Systems Infrastructure DBA T

The Central Systems Infrastructure DBA te
am is responsible for the design,
implementation and support or Oracle and SQLServer databases supporting TNT
Express business requirements. Currently supporting about 300 mainly Oracle
production databases and an active array on dynamic test environments
required by applications in different s
tages of the project lifecycle.

Roles and Responsibilities

To learn and understand Oracle application Express that will enable the development
of Web based applications required by the DBA team. This will a
lso act as a central
infrastructure pilot project to transfer local database and spreadsheet utilities into a
centrally managed industrial strength shared environment.

Skills required

nderstand analysis and relational database design

een on application


nderstand Microsoft access and excel

e confident with people in order to

extract the requirement
demonstrate the
system build
train the users on application express
give ownership and
empowerment back to the people who own the systems

Common Systems Infrastructure Services

Reporting to the Messaging and Data Transformation Team Leader, you will be
responsible for a number of key disciplines within the team. Once training has been
completed, you will provide the day
day support of th
e ENGIN product.

Main responsibilities include 3rd level technical support for the ENGIN EDI tool and
management of secure FTP servers.
on Training will be provided in the
ENGIN product.

We are looking for an individual who is familiar in at least 2

operating systems such
as Windows / Solaris/HP
UX/Linux, who has exposure to file transfer protocols such
as FTP, is aware of XML/Java and preferably understands TCP/IP concepts.

WAS, Portal
and Performance Management

The successful candidate would
be working in the areas listed below, alongside
skilled technical people and assisting them as required.
This is an ideal position for
people hoping to move into an infrastructure specialist / adm
inistrator role in the
future. K
nowledge of Linux would be v
ery useful.

The WAS, Portal and Performance Management Team are

responsible for the
design, implementation and day
day service provision of the WebSphere
Application Server and WebSphere Portal Server infrastructure

from development
through a number
of different testing environments and into production. These
services run the new java applications which are being developed to run the core
TNT Express business systems. There is emphasis within the team on performance
management which covers: running pe
rformance testing running scalability tests to
allow forecasting for production roll
out of new code, putting monitoring and
automated alerting in place, building dashboards to show how systems are
performing to meet the needs of different people
to under
stand the business
processes which should be monitored to capture the quality of our customers
experience and to hi
light areas where improvements
are needed and

to ensure
there is sufficient instruction associated with alerts to allow people to take the b
corrective actions.

Performance Test Services Team

The role involves running test scenarios, producing test reports, working with other
teams to create records of proposed changes and coordinating their authorisation
and implementation, documenting
business processes for applications under test and
assisting with investigation, diagnosis and resolution of problems. The role involves
use of a variety of Windows applications including Microsoft Office, Lotus Notes, HP
OpenView Service Desk, HP LoadRunn
er and Internet Browser. Application test
environments include technologies such as J2EE, Websphere, Linux and Oracle.
Prior knowledge and experience with any of these applications or technologies would
be an advantage but is not essential as training will

be provided.

The successful candidate will be expected to demonstrate good interpersonal skills
and willingness to work with other people, a positive and flexible attitude,
and a

proactive approach to solving problems and the ability to manage and plan t
heir own


The TNT EBO BASIS team is responsible for the technical elements of the SAP
application, forming the Bridge between the operating system and functional
application. We design, monitor, patch and upgrade the many SAP systems a
oracle databases within our landscape. You will therefore be exposed to many facets
of technology including networking, Microsoft, UNIX and Linux operating
environments, Oracle, Java, ABAP and Portal technology alongside client software
interacting with

Microsoft applications.

Roles and Responsibilities

Service calls and incidents in the helpdesk software. This requires
investigation of issues and dealing with end users

Infrastructure t
asks, such as printer creation and

client software management

ject tasks, such as transport management (the creation and movement of

Proactive monitoring. Following daily checks to monitor the health of systems

The s
uccessful applicant will gain important ICT and business skills that will fully
are he/she for a career in the computing industry.

This position will be based in Ashby, Leicestershire.

anagement (GAM)

and Special Services

The Global Account Management and Value Added Services teams are responsible
for bespoke solu
tions to meet customers needs. Solutions are managed via the
Storapart Distribution System and bespoke desktop applications. We are looking for
a highly motivated and forward thinking individual who will be required to work within
the development team to f
urther advance the competitive edge of our offerings

Roles and responsibilities

Configuring central Warehouse Management System to meet customer

Configuring desktop label management systems to meet customer needs

Testing applications under developm

Skills required

Capable of working on own initiative.

Flexible and adaptable attitude.

Proactive approach to problem solving.

Commitment to quality and customer satisfaction.

This position will be based in Hinckley, Leicestershire.

Customer Interf
ace Technology

The CIT department is responsible for any electronic interface between TNT and our
Customers around the globe. At the heart of our Customer self service offerings
stands tnt.com which is available to over 200 countries world
wide in 46 lang
We are looking for a highly motivated and forward thinking individual who will be
required to work within the Internet development team to further advance the
competitive edge of the tnt.com and mytnt products.

Roles and responsibilities

ng and maintaining internet applications using java, javascript, HTML
and OO/UML techniques.

Testing applications under development.

Skills required

Capable of working on own initiative.

Flexible and adaptable attitude.

Proactive approach to problem solvi

Commitment to quality and customer satisfaction.

Existing knowledge of Internet development using the above languages and
tools would be an advantage, although training in relevant areas will be
offered where necessary.

This position will be based in
Hinckley, Leicestershire.

Systems Integration

ntegration has become the number one priority for organisations as they strive to
create a flexible IT architecture

Butler Group

The Systems Integration Team is one of the largest and most exciting tea
ms in
Express ICS. It is responsible for application to application integration; a key part of
TNT’s Service Oriented Architecture. As the team is central to the development
department, you will have exposure to the complete application development
le. There are also strong ties with the infrastructure and support teams, so it is
possible to gain a fully rounded view of a busy IT department.

Our solutions reach into every part of TNT’s varied enterprise, so you will gain
awareness of multiple platfo
rms, operating systems, databases and languages. You
will receive training in best
breed integration tooling, including Websphere MQ,
Websphere Message Broker and iWay Service Manager.

Main Roles and Responsibilities

Development and testing of new inte
gration solutions.

Problem determination of integration solutions

Configuration management of integration components

Design and Development

We have a position working in the Database Design Team reporting directly to the
Database Design Team Le
ader. Working closely with other team members, project
teams and DBAs, you will Design and implement Relation Databases and construct
data interfaces. The position would suit
a technically orientated computing student
looking for experience in software de
xperience of Relational Databases,
SQL and the Development

Lifecycle will be an advantage, however training will be

Roles and responsibilities

Design of Databases using ERwin Modelling Tool

Develop and Maintain the Corporate Data M

Produce Physical Designs, and Database Scripts

Maintain Development and Test Environments

Review Database Performance, SQL Tuning

Maintain PLSQL Stored Procedures used by Applications

Support Extracts to the Corporate Data Warehouse

Development Tools

and Admin Support Team

We have a position working in the development tools and admin support team.
Reporting directly to the Database Design leader this varied role will provide support
to Systems Development department. Main responsibilities include i
nstalling tools
software, creating new users, developing and maintaining tool user guides and
documentation, dealing with users’ problems and queries in practice, maintaining the
tool licence inventory and deployment and updating the development process

Some knowledge of the Rational Unified Process (RUP) would be an advantage as
would a knowledge of HTML. Some training will be required where necessary

(Customer Competency Centre)

This role is to join the Express Back Office, EBO team
to take an active role in the
ongoing development of support services to end users of the EBO system. The role
covers a range of activities all focused to improving the services we offer to end
users. To achieve this requires a range of activities and sk
ills including analysis,

problem solving, development and marketing of ideas to the business. The role is
seen as being key to the ongoing development of


Roles & Responsibilities

Produce and distribute monthly CCC performance reports

Produce and

distribute monthly CCC report to Express ICS

Maintain the EBO support intranet site

Develop and execute ideas for ongoing improvements to support business
super users

Monitor service call queues against service level targets. Initiate a

where needed

Analyse service call data to identify underlying causes. Make
recommendations and define follow up actions.

Analyse EBO CCC performance against industry standards. Help identify
where improvements can be made

Help define and develop ar
eas for improvement with support processes
operated across the teams

Skills Required

ood attention to detail

ood analysis and investigation skills

Good numeracy skills

active in seeking out information

This position will be based in Ashby, Leiceste

Systems Development

Test Team

This team is responsible for the development, implementation and ongoing support
and maintenance of application systems that support the TNT Express Division. The
successful candidate will be r
esponsible for the
design and execution of tests using
appropriate testing tools and techniques, providing support for the development tools
and license usage and making changes to the development website.

Roles and Responsibilities

Responsible for creating test cases and s
cripts using agreed methods and

Performs test execution and reports test results to supervisor

Responsible for the documentation of defects

May contribute to the definition of testing strategies to be used throughout the

Assisting in p
roblem resolution for any of the development tools

Assisting in the upkeep of the Tool administration guides

Responsible for applying any required changes to the development website

Systems Development

Project Support

Working within the Sales, Customer

Service and Administration system development
Team, this varied role will provide project support to a range of development projects
within the Common Systems programme.

Roles and Responsibilities

Production of project reports using tools such as Excel
and Cognos

Maintenance of equipment inventories

Raising of change request records


level systems support

System testing

Support of project administration such as raising purchase orders, processing
invoices and resolving invoice queries

position will be based in Ashby, Leicestershire

Technical Placements

Access Control Team

The role involves the implementation and monitoring of access to any part of the IS
facilities or infrastructure in accordance with the security policy. The ro
le also
includes support for the TNT community with regard to security issues. Main
responsibilities include maintenance of existing user access and the addition of new
users, updating access requests via the Solve system, monitoring and taking action
on e
mail requests into the security team and resolving security issues raised via HP
Service Desk.

The nature of the role involves a high level of confidentiality. The role involves
working on a variety of platforms and applications (e.g. Mainframe, Unix, NT
, SAP,
EDW). Knowledge of multiple platforms and applications is desirable but not
essential as full training will be given.

Finance and Administration

bilities include processing of
incoming invoices, resolving queries and filing.
Purchase order

closing, monitor and replenish consumable stock levels. Journal
creation and journal input, producing business cards, distribute department mail and
organise CD archiving. Collate and distribute the ISB’s. Provide support for other
team members with other

hoc duties. You must be able to liaise with all levels of
Express ICS staff.

The applicant will ideally have a background in office administration and
accountancy, have some experience of working in a busy fast pace environment,
good organiser and be
able to prioritize workload. Having experience of working in

office environment would be an advantage.

Project Office Support

The provision of
project support

for a team of project managers within the Common
Systems Infrastructure Projects (CSIP) dep
artment, responsible for infrastructure
projects in a multi
national organisation.
primarily delivers services regarding
the implementations of Express ICS Common System solutions.

consists of a
project management team delivering cross functional

enterprise infrastructure
projects in support of Common Systems.

Roles and Responsibilities

Managing/facilitating project stages or work streams using defined project
management processes,

Creation and maintenance of project plans (using MS Project)

eation and maintenance of project or project stage definition documentation

Production of standard project documentation

Assisting project managers in their daily work

nistrative and reporting duties

Skills required for all positions:

Those who wish
to apply should be studying for a business
, IT
or discipline related

The successful applicant

will be IT literate and will have experience of using email
e.g. Lotus notes and the Microsoft Office Sui
te e.g. Word. Excel. PowerPoint.

Candidates m
ust be comfortable with the use of office applications, be a good
organiser, enthusiastic, have excellent attention to detail and be able to liaise with all
levels of Express ICS staff.

With good communication skills both written and verbal the successful

candidate will
be able to prioritise tasks, whilst working to tight deadlines. The ability to work
competently within a team and as an individual is essential.

As an employer we can offer you the opportunity to work within a pragmatic, “can do”
environment. You will experience responsibility and the opportunity to work
in a leading global ICS organisation.

Terms and Conditions

This is a one
year placement. Normal working hours will be Monday to Friday
between 08:30 and 17:00. The salary is
11, 750.

If you have the drive and enthusiasm to spend a year with us and are interested in
one of the roles detailed above, then either email your CV to
Marie McGarvey at

before the deadli
ne date.

Please ensure that you enclose a covering letter, which
clearly identifies the position

which you are interested in.

For more information about TNT Express ICS, refer to our website at

The closing

for all application is