Meeting with Jim Muir on OSUL Homepage Usability, 02/11/2010

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Nov 15, 2013 (3 years and 8 months ago)

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Meeting with Jim
Muir
on OSUL Homepage Usability, 02/11/2010

1.

Review of usability findings (SU09) related to Homepage
[separate document]


2.

Review of remaining and potential usability issues after revisions to new design

Biggest concerns

not addressed




a.

Link appearance:
affordance and consistency

(really need to look
consistently
like
links,
“clickable”)

b.

3
rd

level
navigation
: still not distinguishable from page content


either not
visible, or mistaken as headings rather than links on nav bar.

c.

Breadcrumb

links on bottom of page are not “visible”.


3.

Scalab
ility:
future
/potential

website features for example

user customization


Meeting with Jim Muir, Spring 20
10

WebPAC catalog page

Problematic: O
rder of buttons

(request, save, marc record, modify search et
c.)

not
intuitive, please c
onsider semantic grouping [
BUT:
commercial product,

cannot be
modified
by WIT];
Google Preview a nice feature.


Discussion about Subject list page at SIPS meeting, Spring


Summer 2011

Librarians brainstormed on ways to improve t
he organization and presentation of information on
this page:
http://library.osu.edu/find/subject
-
listings/


Sub working groups were formed to work on different disciplines and different version
s of the
page prototype were shared among librarians. Final decision was made without user testing.


CMS usability issues indicated at individual help sessions, workshops since Autumn 2010

CMS takes a long time to load and respond.

Difficult to format pa
ges with images.

Styles list a myth.

Have to “hack” the system in order to create certain pages.


A
necdotal user feedback
(
collected through user testing for search box and the feedback link
placed on search box
)

and library staff
comments made at CIPS, committee and working group
meetings, workshops: 2011
-

2012



3
rd

level nav problem repeatedly brought up: hard to notice especially
when there is only
1 or 2 links; section homepage link (link in large font between 2
nd

and 3
rd

level
nav) does
not look like a link.



When 3
rd

level nav have too many links, it looks weird.



Three
-
column
layout for none
-
homepage pages too constraining: content is limited to the
narrow center column, font has to be small.



4
th

level nav

tends to be ignored by users; relationship between pages listed under 3
rd

and
4
th

level nav (
e.g.
Navigation
, Subjects,

Collections)
is
unclear.



No one has indicated to know/notice/use breadcrumb links.



Homepage images sometimes appear irrelevant or non
-
descriptive.



It is hard to notice the inactive link tabs (“Popular” and “Suggested”) on homepage.



There is concern about site search excluding widget content.



In general neither patrons nor library faculty/staff use the navigation much. Shortened
URLs a
re getting used more frequently. Librarians tend to point their constituents directly
to specific pages on the website.