RESNET INSTRUCTIONS Support: 1-877-290-4166 or resnet ...

gazecummingNetworking and Communications

Oct 26, 2013 (3 years and 9 months ago)

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RESNET INSTRUCTIONS

Support: 1
-
877
-
290
-
4166 or
resnet@atrian
etworks.com



Res
idence
Net
work (ResNet) is an Internet service provided in residence rooms at Trent University Otonabee,
Lady Eaton, Champlain and Peter Gzowski Co
lleges.


What do I need?

1.

Computer with an Ethernet port

2.

Internet Browser

3.

Straight through Ethernet cable with RJ45 connector. Cable
on right in Figure 1.


Note: Crossover or telephone RJ11 cable will fit but will
NOT work.





Figure 1

How do I connect my computer to the network?

1.

Locate the VoIP Adapter (Fig. 2). Ensure it has power and the Blue Internet port is connected to the wall
jack.

(If connected properly, there will be three lights lit and your phone will be working.
)


Fig. 2 VoIP Adapter


Fig. 3 Back of VoIP Adapter

2.

Connect the Ethernet cable from your computer
to

the
y
ellow Ethernet port on the VOIP adapter.

3.

Start your computer.

4.

Open up your Internet browser and start surfing.

You will be re
-
directed to a login page where you enter
your Trent Login name and Password. If
your
login
and

password does not work try testing your
credentials in the Library. Please see Trent IT if you are
still unable to log in.

Note: You must log i
n before you are able to use
the Internet.



Troubleshooting

1.

If you cannot reach the Trent login page, follow the DHCP SETUP
on the next page.

2.

If you still cannot connect after verifying the DHCP setup:

a)

Unplug the VoIP adapter from the wall jack (the cable

which goes to the blue jack on the adapter)

b)

Unplug the Ethernet cable out of the yellow jack of the VoIP adapter and plug it into the wall jack. This
should bypass the VoIP adapter and your computer should be directly connected to the wall jack.

c)

Test for

Internet connectivity now. If it works, there may by an issue with the VoIP adapter and you
must contact Nexicom. If you still have no connectivity, then contact ResNet Support.


If
you are still having issues please contact our support:

ResNet
(Interne
t Connectivity) 1
-
877
-
290
-
4166 or
resnet@atrianetworks.com

Nexicom
(Phone and VoIP adapter) 1
-
888
-
639
-
4266 or
support@nexicom.net

Please have ready:

College Name, room number, description of problem and contact information.


NOTE:

ResNet technical support is limited to establishing a connection t
o the Internet and d
oes
not fix or take
responsibility for any issues with a student's computer hardware or operating system.

DHCP SETUP


Windows 7


1.

Open
Network Connections

by clicking the
Start

button, and then clicking
Control Panel
. In the search box,
type
“adapter”, and then, under
Network and Sharing Center
, click
View network connections
.

2.

Right
-
click the connection that you want to change, and then click
Properties
. If you're prompted for an administrator
password or confirmation, type the password

or provide confirmation.

3.

Click the
Networking

tab. Under This connection uses the following items, click
Internet Protocol Version 4
(TCP/IPv4),

and then click
Properties
.

4.

C
lick
Obtain an IP address automatically
, and then click

OK
.


Windows Vista

1.

Click
s
tart
, select
network,

c
lick on the
Network and Sharing Center
button.

2.

On the left click
Manage Network Connections,
right
-
click
Local Area Connection

then select
Properties
. Click
Continue

if you are asked if you wish to continue.

3.

Select
Internet Protocol
Version 4 (TCP/IPv4)

then click on
Properties
button
.

4.

Select the
Obtain an IP address automatically

and
Obtain DNS server address automatically
.

5.

Click on
Advanced
, ensure that the
Default gateways

box is empty; otherwise, select each entry and click on t
he
Remove

button.

6.

Select the
DNS

tab, ensure that the
DNS server addresses, in order of use

and
Append these DNS suffixes (in
order)

boxes are empty; otherwise, select each entry and click the
Remove

button, then remove check mark beside
the
Register this

connection's addresses in DNS

option.

7.

Select the
WINS

tab, ensure that the
WINS addresses, in order of use

box is empty; otherwise, select each entry
and click the
Remove

button.

8.

Click
OK

to close the
Advanced TCP/IP Settings

dialog box.

9.

Click
OK

again

to close the
Internet Protocol Version 4 (TCP/IPv4) Settings

dialog box.

10.

Click
Close

to close the
Local Area Connection Properties

dialog box. Windows may copy some files and then ask
to restart your computer. Click
Yes

to do so.

Windows XP

1.

Click
Start
,
click
Control Panel
, click
Network and Internet Connections
, and then click
Network Connections

2.

Right
-
click
Local Area Connection

then select
Properties

(There may be more than one network connection,
depending on how many network cards you have in your PC
. "Local Area Connection" indicates a wired Ethernet port,
whereas "Wireless Network Connection" is for various types of wireless network connections including WiFi.)

3.

Select
Internet Protocol (TCP/IP)

list of items then click
Properties
button.

4.

Select
Ob
tain an IP address automatically

and select
Obtain DNS server address automatically.
Click
OK

and
close all previous windows, restart your browser.


Macintosh

1.

From the
Apple

menu, select
System Preferences

and click the
Network

icon.

2.

From the
Location

dr
op
-
down list, select
Automatic
, then select your ethernet connection:

In Mac OS X v10.2/10.3/10.4: from the
Show

drop
-
down list, select
Built
-
in Ethernet
.

In Mac OS X v10.5: from the left
-
side menu, select
Ethernet
.

3.

Select the
TCP/IP

tab.
Note:

In Mac O
S X v10.5 ignore this step.

4.

Configure
TCP/IP

to use DHCP.

In Mac OS X v10.2, from the
Configure

drop
-
down list, select
Using DHCP
.

In Mac OS X v10.3/10.4, from the
Configure IPv4

drop
-
down list, select
Using DHCP
.

In Mac OS X v10.5, from the
Configure

drop
-
down list, select
Using DHCP
.

5.

Click the
Apply Now

button and restart your computer.


Note: Mac should "auto
-
detect" and switch from wireless to wired networking when Ethernet cable is connect. If not go to
the
Apple

menu, select
System Preferences,

click on the
Network
icon. In the drop down menu next to
Show

select
Built
-
in Ethernet
(wired), or
Airport

(wireless), as needed.