Facilities Management Services

gazeagraffeManagement

Nov 20, 2013 (3 years and 7 months ago)

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Prism Business Park, Ruby Close

Fourways Boulevard, Fourways

E
-
mail:
info@outgrow.co.za

| Tel: (011) 367
-
0631 | Fax: (086)609
-
0033








Facilities Management

Services





Company Profile










Prism Business Park, Ruby Close

Fourways Boulevard, Fourways

E
-
mail:
info@outgrow.co.za

| Tel: (011) 367
-
0631 | Fax: (086)609
-
0033



Document Index

Section


1.

Executive Summary

2.

Company Profile

: Introduction










:BEE

: Objectives

: Our Vision

: Strategy Governing Outgrow

: Team Meth
odo
logy

: Services

: Reason

for using us

3.

(a) Key Account Management

(b) Key Staff Process

(c) Structure and Process

4.

Client References

5.

Business terms and conditions of service

6.

Cost Breakdown / Pricing Strategy

7.

A
nnexure

: Tax Clearance

: Cancelled Cheque/ Bank confirmation letter

: A
ccreditation Certificate

: Client Reference Letters




Prism Business Park, Ruby Close

Fourways Boulevard, Fourways

E
-
mail:
info@outgrow.co.za

| Tel: (011) 367
-
0631 | Fax: (086)609
-
0033



Executive Summary:


Outgrow Outsourced Technologies is a Black Empowered global business solutions company established by
previously disadvantaged individuals who have been conducting research extensi
vely and saw a need in the
market to offer a comprehensive range of outsourced diverse services to companies globally. Outgrow is
professionally
-
run organization that manages and delivers full
-
integrated Facilities management and professional
services acr
oss the board, an integrator of competitive business solutions that offers all
-
in
-
One customer
services in a Shared Services Centre of Excellency. Our vision is to become the industry leader in development
of effective solutions to meet our clients’ facili
ties and business challenges.


Associates which Outgrow employs are experts in their fields and have good technical competencies to ensure
good corporate governance, compliance and customer services management. Outgrow is supported by high
caliber youthful

management team to scope, identify, develop, implement and evaluate projects. The overall
team has successfully coordinated; managed projects and provided integrated service for its division within the
company in order to achieve best practices in the bus
iness together with its innovative workforce.


Our preference is for long
-
term partnerships, long
-
term success, with partners whose culture best matches that
of Outgrow, and who have similar values. Our preference also, is for contracts that insist on stra
tegic alignment
with the partner’s core business strategy and operate on strategic management principles, with the focus on
benefit
-
driven outputs. We lead by the implementation of an aligned, integrated business outsourcing strategy in
support of a client
’s cure business, to optimize a wide range of value
-
for
-
money multi
-
disciplinary services and
assets at a level of consistent excellence, and exceed client expectations in the delivery of tangible, quantifiable
benefits.


Our embedded knowledge about oper
ations processes is extensive and we know which processes are critical to
drive to ensure the highest standards are maintained. Importantly, we operate with a “top down approach”,
applying insight and understanding to a knowledge base in order to deliver a
n optimized facilities management
solution to our clients. It is our aim to keep ourselves at the forefront of global best practice in Outsourcing
management, and we are continually scrutinizing how we operate and how we operate and how we can improve
our
strategic management, our service delivery, our systems and processes.


“Organizations regularly face the need to deliver projects in support of their core business. These activities are
often complex and time consuming to set up, and resource hungry to m
anage, particularly where success
depends on a new approach, this is where Outgrow can help”


Outgrow has the responsibility of co
-
coordinating the activities of our professional services and maintenance
solutions teams across the full spectrum of our Outg
row activities. Integrated Facilities Management provides
winning solutions by deriving an integrated strategy that minimizes total life
-
cycle costs and creates a working
environment that ensures maximum productivity of client’s people and equipment, and b
y specifying the FM
strategy in an appropriate contractual framework of performance
-
focused Service Level Agreement.

Outgrow Divisions:




Human Capital Management



Facilities Management Services



Technology Management



Group
Business Support






Prism Business Park, Ruby Close

Fourways Boulevard, Fourways

E
-
mail:
info@outgrow.co.za

| Tel: (011) 367
-
0631 | Fax: (086)609
-
0033


INTRODUCTION


Outgrow
Outsourced Technologies

is a young black empowered company, with focus in
specialized and diversified project managemen
t. Outgrow is a progressive

facilities
, Human Capital
management project and

outsourcing Solutions Company and formed as a close
d corporation by
previously disadvantaged individuals. The directors have extensive business operations, management,
projects and facilities manage
ment experience. Outgrow

has a good unders
tanding of the standards
that are

required to enhance and

build our

customers image. Outgrow

Solutions gives all our clients
insurance of tailored solutions to services that you require. We are a multi
-
skilled organization that
helps companies to meet its business objectives and also complies with specifications as per yo
ur
requests.
We operate in demanding market places in our role as well
-
regarded provider of critical
support services for public bodies and also companies

in the private sector but Outgrow

meeting the
challenge with innovation and leadership.


BEEE PROFILE


Our firm is
100%

black owned; fully
BEE
compliant;
controlled and managed by historically
disadvantaged individuals represented both black females and males. Our executive management
positions are represented both by black male and female including all o
ccupational categories
. BEE is
a
key Strategic Imperative to Outgrow

and also a major component of its competitive advantage and
makes contribution to the attainment of this worthy national goal.

The company integrates various initiatives, i.e.:


Preferen
tial procurement
-

more than 50% of the total procurement is from preferential supplies.


Skills development
-

the group is involved in numerous initiatives and projects to develop literacy, numeracy,
business management and technical skills


Employment equ
ity
-

the company has reached and exceeded targets in numerous categories in line with DTI
requirements.


Enterprise development
-

OUTGROW Retail Operations Group participates in areas such as finance for
potential business owners, bringing in black owners t
o existing businesses and a transfer of business skills to
new black owners. The company has reached and exceeded targets in various categories in line with DTI
requirements.


Social development
-

empowers previously disadvantaged communities by enabling th
em access to economic
activities, infrastructure, ownership and skills



VISSION/ OBJECTIVE




Our vision is to be a leading Solutions oriented provider by offering a consistent service
excellence with our roots embedded in our community.



Constantly seek way
s to innovate, improve and lead in our field of endeavor.



Responding comprehensively to the needs, capabilities and opportunities.



Common service delivery stan
dards across the service points.



Changing Small Mindsets an
d unlocking potential of people.



Provi
de you with a team of specialists
.



w
hich is technically skilled and personally committed to maintaining your premises in the best
possible state at all times.


STRATEGY GOVERNING Outgrow



Prism Business Park, Ruby Close

Fourways Boulevard, Fourways

E
-
mail:
info@outgrow.co.za

| Tel: (011) 367
-
0631 | Fax: (086)609
-
0033

O
utgrow

is growing its business at a time in which the industry is r
e
-
examining its role in project

management and is poised itself to render modern and efficient service in line with the demands of
informed clients. The business strategy and compliancy for
Outgrow

is to take account of
developments in the Industry and to
structure a business that best serves

the needs of its clients.
Outgrow

recognizes the special needs of a changing South Africa and builds a service network, which
will respond to those changes for the benefit of its clients and people rendering the servic
e.

The
demand for quality professional services,

clients are looking beyond the traditional services that have
been offered to them in the past.


Company Culture


The culture of
Outgrow Outsourced

Technologies
is that of relationship building and
service d
elivery

in order to
assist our customers a
chieve their business objectives,

Identified quality measures are highlighted and
customized for a specific service and client. These quality measures are communicated to the client prior to the
delivery of the se
rvice. Each service to be delivered is handled as a project and strict project management tools
are implemented to ensure strict monitoring and efficient service delivery.
Our philosophy is never to work with
organisations in any industry, but rather to add

tremendous value at a strategic level delivering a range of quality
services.







Facilities Management


Cleaning & Hygiene

Ceiling and Partitioning

Plumbing and Drainage

Gardening & landscaping

Building maintenance and
Repairs

Pest control

Paintin
g

Asset Register

Messenger Services

Parking management

Corporate car wash

Security Services

Waste management

Catering and Event
Management

Plumbing and Drainage


Our Vision


Professionalism, Ethics, Passion, Solutions. Outgrow aligns your business need
s with our flexible solutions
strategy. In order to address your challenge we become one with the problem. Through a meticulous needs
analysis. Outgrow will assist you in pinpointing ineffective areas and then implement the necessary steps to iron
out any
abonormalies. Out streamlined solutions include a complete process re
-
engineering strategy, IT
architecture design and solution implementation.


Empowering our Clients
-

at Outgrow we regard an association with our clients as an opportunity to understand
th
eir unique challenges. We quantify the crisis, determine the source of the problem and effectively integrate our
business model with your objectives. Our uncompromised quality means we are able to effectively optimise
solutions through our key solutions.


Streamlined Solutions


Outperform your market with Outgrow


Successfully delivering superior all
-
in
-
one
solutions strategically aligned to empower you, our client.



Prism Business Park, Ruby Close

Fourways Boulevard, Fourways

E
-
mail:
info@outgrow.co.za

| Tel: (011) 367
-
0631 | Fax: (086)609
-
0033


Our division is committed to achieving our vision through:



Care



Commitment



Integrity



Lea
dership



Quality



Teamwork


Summary of the Key Success Factors of Outsourcing to Outgrow Team




Contributes towards achieving strategic goals; Jointly planned and mutually agreed



Overall outsourcing objectives are defined in clear and unambiguous terms



Retai
n integrity of whole tasks/process: i.e. don’t split tasks between in

house service providers and
outsourcers; Each outcome is structured so that you can easily measure performance



Arrangements and structures designed to encourage team work and transfer
of expertise



Decisions are based on through analysis and on sound business ethics







-----
oo0oo
-----

Compliance with SABS & Health and Safety Standards




Outgrow

complies with the SABS standards and requirements of the Act and others.



The standards we a
pply relate to elements covering policies and procedures for managing professional
services.



We make provision for safety equipment as prescribed by the Occupational Health and Safety Act.

-----
oo0oo
-----

Critical Risks, Problems, Threats and Opportunitie
s


The potential opportunities are massive, and we are geared to accept them with enthusiasm and zeal. However,
the threats are always perched around every good stead, but we are more than ready to confront them and
challenge them to our success.


Pricing


At Outgrow Outsourced Technologies

we partner with our clients and structure a suitable package that will
agreed and entered into on our Service Level Agreement inclusive of Business Terms and Conditions of service.



“Providing Excellence in Facilities
Management Services


Outgrow will continue to implement empowerment at all levels of the group to achieve the following
objectives:



Continue to be a majority black owned and managed



Ensure that woman and disabled persons are represented at all levels




Ensu
re that sexist and racist practices are eliminated



Create support structures and mentorship programs for young black women and men in
technical and business areas.



Outgrow’s Support and Development Program


Outgrow is part of the South African business a
nd social life. In this regard we recognize that we
have responsibilities in assisting the government to meet the needs of the poor by being involved in
sustainable community based programs.



Prism Business Park, Ruby Close

Fourways Boulevard, Fourways

E
-
mail:
info@outgrow.co.za

| Tel: (011) 367
-
0631 | Fax: (086)609
-
0033


Key Experience


Outgrow has a wealth of experience gained in th
e delivery of small, medium and large scale
outsourced services across various industry verticals. These industry sectors include:



Automotive



Public Services



Broadcasting Services



Telecommunications



Electronic Warfare



Banking

and Financial Services



Busines
s Management



Manufacturing


The Value Proposition and Benefits of Outsourcing to Outgrow Group




Visiting clients personally to discuss progress and survey; On
-
going client feedback



Maintaining a positive client image in the market place



Enhance Performanc
e by staying ahead by using the proven expertise in key areas are the business



Centers Excellence is accessed with expertise in key areas that are at the forefront of best practices
.





Key Customers

Corporate Information

Company name

Outgrow Outsourced T
echnologies

Postal Address:

PO Box 38119,

Booysens, 2016

Physical Address:

Prism Business Park, Ruby Close, Building 01

Cnr William Nicol & Fourways Boulevard Drive,
FOURWAYS

Contact Person

Mr Jimmy Baloi (
)

E
-
ma
il
: jimmy.baloi@outgrow.co.za


Telephone

Contacts:

(011) 367
-
0631

Cell: 073
-
262
-
6434

E
-
mail:
info@outgrow.co.za




















Prism Business Park, Ruby Close

Fourways Boulevard, Fourways

E
-
mail:
info@outgrow.co.za

| Tel: (011) 367
-
0631 | Fax: (086)609
-
0033












Company Information


Outgrow Outsourced Technologies

Reg: 2005/050873/23

Head Office: Johannesburg






(AA/Male)

Chief Executive Officer


Chief Financial Officer



Corporate Services

Executive


Chief
Operation
s Officer



Executive Assistant

Business Development

Executive


Legal Advisor


General Mana
ger

Programme Management

Head

Human Capital

Head:

Facilit
ies
Management

Head

Technology Management


Business Support Services


Technical Services


Non
-
Technical Services