Introduction – 4 Hours - inSTEP

gayheadavonNetworking and Communications

Oct 27, 2013 (3 years and 9 months ago)

96 views

1


DESKTOP SUPPORT TECHNICIAN


(DST
)


A Course of com
plete Desktop and Networking Solution


Duration


172

Hours

Cost
-

`

30000 + ST

Target Group:

-

Graduate / Undergraduate /
Diploma


Electronics,
Computer Science
and ITI Electronics & Computers


Prerequisite
:
-

Person must have zeal to learn computer

technol ogy and must have
some fair
idea about the
IT Industry and components being used in this industry like


Computers / laptops / Networking devices and various softwares and protocols.


USPs of the Program:
-

This program is specially designed for desktop support
technicians and engineers
.


1)

Wide ent
ry p
rofile like Under Graduate, Graduation, Diploma and ITI.

2)

Technologies like


computer hardware
, Laptops
, networking

and different mailing
clients like
-

MSO


Outlook, Lotus notes are the main ingredients of this course.

3)


Complete training
is focused
on real time environment of call centers and offices,
where users are working on desktops and laptops.

4)

In depth training on Networking, PC
Assembly,

Motherboard, Printer,
Scanner,

Microsoft Office

outlook, Lotus Notes

and Windows 7 in the training modules.

5)

Soft Skill Program for candidates is also available.


Exit Profile:
-


1)

Desktop Support Technician

2)

Mailing Client Solution Experts

3)

Network implementation technician

4)

Technology Specialist on Windows7


Delivery Method:
-


2


In this course we will give 4 hours
in a day and 6 days in a week. In total 24 hours in a week.

Over view of the course


1)

Familiarization with MS Office


28

Hours

I)


MS word


10 Hours

II)

MS Excel


10 Hours

III)

MS P
ower
P
oint


8

Hours


2)

All about Computer Hardware


64 Hours


3)

Basics of Computer Networking
& Troubleshooting


36 Hours


4)

Familiarization with Windows7


24 Hours


5)

E Mail Clients


20 Hours

i)

MS Out Look


12 Hours

ii)

Lotus Notes


8 Hours


Detailed View of the Course


1)

Familiarization with
Microsoft Office
2007

MS WORD


10 Hours

Getting Started


2 Hours

o

Starting to use the Microsoft Word 2007

o

Knowing
t
he Word 2007 Screen Elements...

o

New to Word 2007 Ribbon?

Let's see here...

o

The Proper Way to Save Your Documents and Different Between Save and Save As
Features

3


Word 2007 Formatting


4 Hours

o

What is and How to Use Drop Caps?

o

How to Add Shading to Draw Reader's Attention?

o

Quick Steps to Add Borders to Your Word Documents

o

Discover what you c
an do with Word Styles?

o

Adjust the Horizontal Size of Characters in your Document

o

How to Insert

and p
revent certain types of Page Breaks?

o

Using the Word 2007 Themes To Make Your Documents Look More Professional?

o

How to Create, Modify or Attach a Template in Your Word 2007 Documents

o

Add, Edit or Delete Headers and Footers in Your Documents

Table: Creating & Customizing


4 Hours

o

The Three Easy Methods to Create a Table

o

How to Create a Table that has Specific Column Widths?

o

Deleting Column, Row or Ent
ire Table in Word 2007

o

Creating Table of Contents in Word 2007

MS EXCEL


10 Hours

Getting Started


2 Hours

o

Microsoft Excel 2007
-

Getting Started!

o

Knowing The Excel 2007 Screen Elements...

o

New to Excel 2007 Ribbon? Discover it Here!

o

What Information You Can Get From the Exce
l 2007 Status Bar?

o

How to Enter Data into the Excel Worksheet?

o

Save
an Excel Worksheet? and Backup Copy...

Start Exploring Excel


3 Hours

o

What is So Proud about Excel 2007 Pick List Feature?

o

How to Quickly Move from One Place to Another in a Worksheet?

o

How to Chang
e the Spreadsheet Cells Background or Text Color?

o

Knowing The Excel Paste Special Secrets?

o

Easily Getting Help with Excel 2007 Help Feature!

Formatting and Customizing Data


3 Hours

o

Discover The Excel Cell Alignment Options

o

Mastering The Excel Number Formatting!

o

Adding Header and Footer to

the Excel 2007 Spreadsheets
-

Step
-
by
-
step Guide

4


o

How to Prevent the Cell Editing? Turn Off it!

o

How to Merge and Unmerge Cells (Columns) in Microsoft Excel 2007?

o

Create and Download the Excel 2007 Templates for Free!

Creating and Forma
tting Tables


2 Hours

o

How to insert a Table in Excel 2007?

o

Forma
tting the Excel 2007 Table As You Needs!


MS POWERPOINT
-

8 Hours

Getting Started


2 Hours

o

Starting to use PowerPoint 2007

o

Knowing The PowerPoint 2007 Screen Elements...

o

New in PowerPoint 2007
-

Ribbon

o

Saving a PowerPoint Presentation...and Backup copy!

o

How to Add a New Slide to Yo
ur Presentation?

o

How You Can Copy Slides from other Presentation Easily?

Slide Layout,

Backgrounds

and Themes


3 Hours

o

Using Different Slide's Layout in PowerPoint 2007

o

Applying PowerPoint 2007 Theme to the Slide(s)

o

Changing the PowerPoint 2007 Color Themes

o

Free Microsoft Power
Point 2007 Backgrounds or Templates to Download

o

Using Free PowerPoint Background and Creating a Gradient Background Style

o

Download PowerPoint Slide Backgrounds and Create a Picture or Texture Background
Guide

o

16 Free Christian PowerPoint backgrounds Available for Download

o

Professional PowerPoint Backgrounds
-

Ex
clusive Download Page!

Slide Masters, Header and Footer


3 Hours

o

What you Can do with PowerPoint 2007 Slide Masters?

o

Slide Master Background Objects
-

How to Insert or Hide it?

o

The Complete Guide on Using PowerPoint 200
7 Header and Footer Wisely

5


2)

A
ll about Computer
H
ardware


64 Hours

Introduction to PC



2 Hours

o

General Concept of Computer

o

Terminology of Computer

o

Computer Architecture

o

Functional Units

o

Classification of Software

Introduction to Operating System


4 Hour
s

o

Operating System Basics

o

Function of Operating System

o

Classification of Operating system

Getting Familiar with PC
-

2 Hours

o

Basics of PC

o

Board Components

o

Types of Memory

o

Control Buses

o

Interrupt Request Query

o

I/O Devices

Computer Ports
-

6 Hours

o

Introduction to Interface

o

Types of Communication

o

Serial Interface

o

Centronic Interface

o

USB Interface

o

IEEE 1394 Port

Memory



4 Hours

o

Classification of Memory

o

Read Only Memory

o

Random Access Memory

o

Types of Memory Package

o

Types of Memory Modules

o

Ty
pes of Random Access Memory

o

Cache Memory

6


o

Types of Cache memory

Processor



6 Hours

o

Microprocessor

o

Processor
Packaging


o

RISC and CISC

o

How Processor Works

o

8086 Family And Other Range of Processor

o

Net
Burst

Technology

o

Duo Core technology

o

Comparison

of Processor

o

Intel MMX Technology

Motherboard



6 Hours

o

Introduction to motherboard

o

Form Factor

o

Motherboard Component

o

North Bridge and South Bridge Architecture

o

Hub Architecture

o

Chipset

o

Types of Chipset

o

System Bus ,Function And Features

o

I/O Bus

o

Plug and Play

o

Motherboard BIOS

o

CMOS Chip and Setup

Floppy Disk


2 Hours

o

Introduction to Floppy Disk Drive

o

Structure and Types

o

Tracks And Sector

o

Boot Sector Information in Floppy Disk

o

Mechanical Parts of Floppy

o

Drive Control Circuit

o

Floppy Disk Cable

Hard Disk


4 Hours

o

Introduction to Hard Disk

7


o

Components of Hard Disk

o

Hard Disk Geometry

o

Cylinders ,Tracks and Sectors

o

Landing Zone

o

Interleaving

o

Logical Block Addressing

o

Hard Disk Interface and Configuration

o

Types of Hard Disk

o

Ma
ster


Slave with Jumper Setting

o

Hard Disk File System

o

Master Boot Record

o

Partition Types

Optical Storage Service


4 hours

o

Introduction to CD
-
ROM

o

Development of CD
-
ROM

o

CD
-
ROM Technology

o

Structure of CD
-
ROM

o

Reading and Writing Operation in CD
-
ROM

o

Der
ive Mechanical Operation

o

CD
-
ROM File System

o

Interface Type

o

DVD

o

Types of DVD

o

Notation and Unit

SMPS


2 Hours

o

Power supplies

o

SMPS Block Diagram

o

Power Supplies According to Form Factor

o

SMPS Connectors

o

Color Voltage

o

Troubleshooting SMPS

UPS


2
Hours

o

Introduction to Uninterrupted Power Supply

o

Common Power Supply Problem

o

Types of UPS

o

Circuit Diagram of UPS

8


o

Common Specification of UPS

Mouse



1 Hour

o

Introduction to Mouse

o

Mouse Technology

o

Types of Mouse

o

Mouse Interface

o

How Mouse Works

Keyb
oard



1 Hour

o

Introduction to Keyboard

o

Types of keyboard

o

How keyboard Works

Display Interface


4 Hours

o

Introduction to Display

o

CRT,LCD ,TFT

o

How CRT,LCD and TFT Works

o

Active And Passive Matrix Display

o

Types of Display Interface

o

Factors Affecting Display

o

Resolution

Viruses



2 Hours

o

What is Computer Virus

o

WORM,TROJAN HORSE,SPYWARE and
ADWARE

o

What can Virus Do

o

How Virus Get into System

o

Types of Virus

o

Anti

Virus Technology

o

Types of Anti
-
Virus

o

Quarantine

MODEM



2 Hours

o

What is MODEM

o

MODEM Lights

o

Types of Modem

o

How MODEM Works

9


o

Broadband Technology

Printer



6 Hours

o

Printer Basics

o

Classification of Printers

o

Printer Specification

o

How Printer Works

o

Printer Interface

o

Printer Mechanical Assembly

o

Parts of Printer

o

Printer Power Supply

PC
Assembly



4 Hours

o

Parts to Buy to Assemble a Computer

o

Planning A Computer Assembling

o

Installing Motherboard ,CPU,SMPS CPU
-
FAN ,Hard
-
disk ,CD
-
ROM

o

Installing Operating System

o

Installing Drivers

o

Login to Operating System

3)

Basic
Networking and Troubleshooting


36 Hours

Introduction



4 Hours

o

Definition of a Network

o

LANs, WAN
s and the Internet

o

Functions of a Network

o

Overview of Network Components

o

Networking Models

o

Definitions

Cards and Cabling



4 Hours

o

Network Adapter Cards

o

Configuring and Installing a Network Card

o

Diagnosing Network Card Failure

o

Network Cabling

o

Twisted Pair Cable

o

Other Cable Types

o

LAN Topologies

10


o

Installing Cabling

o

Crimping Cables

o

Testing Cables

o

Building a BUS Network and Testing Network Communications

o

Buildi
ng a Star Network With a Backbone and Testing Network Communications

o

Diagnosing Network Faults

Networking Technologies



4 Hours

o

Introduction to the OSI Model

o

Brief Outline of the 7 Layers
-

Name and Function

o

Network Card Drivers

o

Installing and Configuring

Network Card Drivers

o

Bindings

o

802 Standards

o

Ethernet

o

Token Ring

o

Other Technologies

Protocols



4 Hours

o

Protocols

o

TCP/IP

o

IPX/SPX

o

Netbeui

o

Characteristics of Network Protocols

o

Choosing a Protocol

o

Adding and Removing Protocols

o

Protocol Configuration Problems

Extending Networks



4 Hours

o

Repeaters and Hubs

o

Bridges

o

Routers and Brouters

o

Network Addresses

o

Routing Tables

TCP/IP



6 Hours

o

The Development of TCP/IP

o

The TCP/IP Protocol

11


o

TCP/IP as an Open Standard

o

IP Addresses

o

Configuring and Testing IP Addresses

o

PING,
WINIPCFG and IPCONFG

o

Viewing the ARP Cache

o

Network Addresses

o

Creating Subnets

o

Modifying the Subnet Mask

o

Default Gateway

o

Adding a Default Gateway

o

IP Routing

o

Configuring Static Routing

o

Testing TCP/IP

o

TRACERT and NETSTAT

o

DHCP and Automatic IP Configuration

o

Using DHCP

o

Host Names and FQDNS

o

Configure Host Names In the DNS

o

Server (
NetBIOS
) Name Resolution

o

WINS

o

TCP Ports

o

TCP/IP Services

o

Configuring Browser Software

o

Configuring an Email Client

o

Firewalls

o

Proxy Servers

Client / Server Communication Layers



4 Hours

o

Server Operating Systems

o

Comparison of Microsoft Windows NT, Novell Netware and Unix

o

Workstation Clients

o

Microsoft Windows 9x, Microsoft Windows NT and Novell Clients

o

Mapping Network Drives

o

Troubleshooting Connection Problems

o

NDS, X400 / X500, LDAP and Act
ive Directory / Domains

o

Gateways

o

Using a Gateway

12


Remote Connectivity



2 Hours

o

Requirements For Remote Connectivity

o

Public Networks

o

Dial Up Lines

o

ISDN

o

SLIP and PPP

o

PPTP

Network Security



4 Hours

o

User Level Security

o

Share Level Security

o

Adding Users

o

Password Principles

o

Encryption

o

Firewalls


4)

Familiarization with WINDOWS7


24 Hours

Installing, Upgrading and Migrating to Windows 7

o


Preparing to Install Windows 7

o

Performing a Clean Installation of Windows 7

o


Upgrading and Migrating to Windows 7

o


Perfor
ming Image
-
Based Installation of Windows 7

o


Configuring Application Compatibility


Configuring Disk and Device Driver

o

Partitioning Disks in Windows 7

o

Managing Disk Volumes

o

Maintaining Disks in Windows 7

o

Installing and Configuring Device Driver

Configuri
ng File Access and Printer on Windows 7 Client Computers

o

Overview of Authentication and Authorization

o

Managing File Access in Windows 7

o

Managing Shared Folders

o

Configuring File Compression

o

Managing Printing

13


Configuring Network Connectivity

o

Configuring IPV4 Network Connectivity

o

Configuring IPV6 Network Connectivity

o

Implementing Automatic IP Address Allocation

o

Overview of Name Resolution

o

Troubleshooting Network User

Configuring Wireless Network Connection

o

Overview of Wireless Network

o

Con
figuring a Wireless Network

o

Wireless Network Technology

o

Security Protocol for Wireless Network

Securing Windows 7 Desktop

o

Overview of Security Management in Windows 7

o

Securing a Windows 7 Client Using Local Security Policy Setting

o

Securing Data Using
EFS and Bit locker

o

Configuring Application Restriction

o

Configuring User Account Control

o

Configuring Windows Firewall

o

Configuring Security Setting In Internet Explorer

8

o

Configuring Windows Defender

Optimizing and Maintaining Windows 7 Client Computer


o

Maintaining Performance by Using Windows 7 Performance Tool

o

Understanding Counters And Alerts

o

Maintaining Reliability by Using the Windows 7 Diagnostic Tool

o

Backup and Restoring Data by Using Windows Backup

o

Configuring Windows Update



14


5)

E Mail Clients


20 Hours

MS
Outlook

-
12
Hours

First look at Outlook



2 Hours

o

Starting Outlook

o

The Microsoft Outlook Screen

o

Help and Outlook Demos

o

Printing help sheets

o

Microsoft Outlook Navigation Pane

o

Microsoft Outlook Standard Toolbar

o

Displaying or hiding toolbars

o

Quick way of displaying / hiding toolbars

o

Closing Outlook

Terminology & Concepts



2 Hours

o

The structure of an email address

o

The advantages of using email

o

Netiquette

o

Spam or Unsolicited Email

o

Viruses

o

Phishing

o

Digital signatures

o

SMS (short message service)

o

Voice over Internet Protocol (VoIP)

o

Benefits of VoIP

o

Instant messaging (IM)

o

Benefits of IM

o

Online (virtual) communities

o

Social networking websites

o

Internet forums

o

Chat rooms

o

Online computer games

Sending Messages



4 Hours

o

Creating and sending your first e
mail

o

Checking that your email was sent

o

Sending emails to more than one person at a time

15


o

Receiving emails

o

Sending a copy of a message to another address

o

What is a blind carbon copy?

o

Using blind carbon copy

o

Setting the message subject

o

Spell checking your mes
sage

o

Attaching a file to a message

o

Removing an inserted file from an email

o

Issues when sending file attachments

o

Setting message importance (message priority)

o

Setting message sensitivity

o

Saving a draft copy of an e
-
mail

Receiving
,
Reading
and

Replying
t
o
Messages



3 Hours

o

The Inbox Folder

o

Opening the Inbox folder

o

The Inbox Screen

o

Selecting a message

o

Message Status icons

o

Reading a message

o

Switching between open Message windows

o

Forwarding a message

o

Opening or saving an attached file

o

Replying to the sender o
f a message

o

Replying to the sender and all recipients of a message

o

Setting message reply options so that the original message is inserted, or not inserted

o

Printing a message

o

Previewing a message before printing

o

Printing Options

Manipulating Text
and

Files



2 Hours

o

Selecting a word within the Message window

o

Selecting a line within the Message window

o

Selecting a paragraph within the Message window

o

Selecting all text within the Message window

o

Selecting text using the mouse

o

Copying text to the Clipboard from a

message

o

Pasting text from the Clipboard into a message

o

Copying text from one message to another

16


o

Cutting text to the Clipboard from a message

o

Moving text from one message to another

o

Copying text from another application into a message

o

Deleting text in a
message

o

Deleting text to the left of the insertion point

o

Deleting text to the right of the insertion point

o

Deleting an attached file from a message

Contacts



2 Hours

o

What are contacts?

o

Opening the Contacts folder

o

Creating a contact

o

Adding the sender of a
message to contacts

o

Addressing an email to a contact

o

Deleting a contact

o

What is a distribution list?

o

Creating a new distribution list

o

Adding an email address to a distribution list

o

Removing an email address from a distribution list

o

Sending an email to a di
stribution list

Organizing Mail
s


2 Hours

o

Searching for a message

o

Searching for messages by sender, subject or content

o

Creating a new mail folder

o

Moving a message to a different folder

o

Deleting a mail folder

o

Sorting the contents of the Inbox

o

Deleting a
message

o

Opening the ‘Deleted Items’ folder

o

Restoring a message from the ‘Deleted Items’ folder

o

Emptying the ‘Deleted Items’ folder

o

Automatically emptying the ‘Deleted Items’ folder when you exit Outlook

o

Flagging a message

o

Removing a flag mark from a mail m
essage

o

Identifying an e
-
mail as read, unread

o

Marking a message as unread

o

Marking a message as read

17


Customizing Settings



2 Hours

o

Adding an Inbox heading

o

Removing an Inbox heading

o

Resetting the Inbox headings

Lotus Notes


8 Hours

o

Introduction to Lotus Notes

o


Introduction to Domino Server

o

Configuring Lotus Notes

o

Send an Email Message

o

Read Email Messages

o

Respond to Email Messages

o

Find and Organize Email Messages

o

Keep Track of Your Contacts

o

Managing Lotus Notes

o

Trouble Shooting Lotus Notes