The Limitations of CRM

gabonesedestructionSoftware and s/w Development

Feb 17, 2014 (3 years and 4 months ago)

118 views



The Limitations of CRM

A
Webinar from


Interlinx

Associates, LLC

Linking Companies to their Customers



Good Morning!


Please join our webinar

by calling:

Dial +1 (213) 493
-
0601


Meeting ID #:
409
-
540
-
568



August 8, 2013


Welcome!




Matt


Matt Stiles is your host for this Webinar program. Studying Industrial and Sales
Engineering at Iowa State University and currently working for
Interlinx

as a
digital marketing specialist. Working for
Interlinx

Associates has inspired him to
pursue a career in the computer software.

Elaine Koyama brings over 20 years of
professional management and field experience
in the areas of sales, sales and marketing
management, performance management,
Quality Process, business planning and
individual and team performance
improvement.

Elaine

Who is
Interlinx
?

Interlinx
Associates

is
a

sales and
marketing

consulting
firm focused
on

leveraging

technology

for their clients.

Implementation


Integration
-

Training





Webinar
Agenda





Restrictions of CRM solutions that may influence your
decision on which application is right for your
business.


On premise vs.
O
n demand


Browsers


Database size


eMailing


Add
-
ons


Mobile


Who is being examined?



SugarCRM
-

Professional
($35)


SalesLogix
-

version 8
Web

($65)


Salesforce.com
-

Professional
($65)

CRM Limitations

On Demand
vs

On Premise

SugarCRM


On Demand


On Premise


4 Editions
ranging in
price from $35
to $100
pupm








SalesLogix


On Demand


$65
pupm


$100 pm
concurrent


$25
pupm

Mobile only


On Premise


3 Editions


Salesforce.com


On Demand


5 Editions
ranging in
price from $5
to $250
pupm

Published prices

On Demand Comparison…


Cloud Computing

SugarCRM

SalesLogix

Salesforce.com

Browser
Compatibility

= Not recommended

= Compatible, may be limited

= Most recommended

CRM Limitations

Functionality

SugarCRM


Sales


Marketing


Campaigns


Customer
Service &
Support








SalesLogix


Sales


Marketing


Campaigns


Customer
Service &
Support

Salesforce.com


Sales


Campaigns

CRM Limitations

Storage Limits

SugarCRM


15 GB storage
space on
Cloud


DB and
attachments








SalesLogix


100 GB/50
users.


For each
additional 50
users, +100
GB


DB and
attachments

Salesforce.com


1 GB min DB


+
20 MB/user


11 GB for
attachments
shared by all
users


5 MB per
attachment

CRM Limitations

eMailing


Basic


Tracking


Third Party

Basic
eMail

CRM Limitations

Basic
eMail

Sends

SugarCRM


Limited by
eMail

service
provider


10 MB size
limit








SalesLogix


Limited by
eMail

service
provider


eMail

size
depends on
provider


Salesforce.com


# of users X
1000, up to
1M.


Daily mass
mail=1000


Mass mail
recipients
max 250


10 MB size
limit

eMail

Tracking

CRM Limitations

Tracking
eMail

Campaigns

SugarCRM


Send limited
by provider


Workaround:


Interval
Scheduler


#
eMails
/batch


Default 500


eMail

size limit
10 MB


Provides
tracking

SalesLogix


Send limited
by provider
&/or Outlook


eMail

size
limited by
provider &/or
Outlook


Does not
provide
url

tracking

Salesforce.com


Send limits
same as for
Basic sends


eMail

size
limited to 10
MB


Provides
tracking


eMail

Tracking Sugar/SFDC

URL tracking

Third Party
eBlast

CRM Limitations

eMail

Integrations

SugarCRM


Constant
Contact


MailChimp


SugarChimp


Sugar
-
Exchange








SalesLogix


Swiftpage

Salesforce.com


Constant
Contact


MailChimp


AppExchange

Third Party
eMail

Reporting

CRM Limitations

Add
-
On Applications

SugarCRM


Unlimited #


SugarExchange


Paid versions


SugarForge


“free” versions


SugarOutfitters








SalesLogix


Unlimited #


SalesLogix

Marketplace


Limited
number

Salesforce.com


Limited to 5


AppExchange


thousands


Add
-
On sites

CRM Limitations

Mobile

SugarCRM


iPad


iPhone


Androids








SalesLogix


HTML5
browsers
(
iPad
, iPhone,
Android)


Blackberry
(works, but not
recommended)

Salesforce.com


Salesforce
Classic


iPhone


Android


Blackberry


Touch for
iPad

Mobile

CRM Limitations

Other Limitations

SugarCRM


Only one
layout (view of
data)


All versions








SalesLogix


Web can only
view 4
calendars

at a
time


M
ass
eMails

&
tracking

Salesforce.com


Only Cloud
on demand


Only one
layout in Pro


Why not choose the cheapest?




Why not choose the most expensive?

Have specific questions?

Want more information?

Need an in
-
depth demo?

Tom
Zimmerman


952
-
641
-
3682

tzimmerman@interlinxassociates.com


Contact Us for a free trial today!

What’s Next?

Upcoming Webinars

August 13
th
-

30 minute Introduction to SugarCRM


August 13
th
-

30 minute Introduction to Salesforce.com


August 20
th
-

Weblinx

Site Tracker & CRM



Visit
www.interlinxassociates.com


Sign up today!

Thank You!

To show our appreciation for your interest and
participation in today’s webinar . . . .


You have been
entered in our
summer drawing
for a Kindle Fire!

Winner to be announced after Labor Day