ShoreTel Call Manager - TMTS.nl

gabonesedestructionSoftware and s/w Development

Feb 17, 2014 (2 years and 9 months ago)

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ShoreTel

Brilliantly simple business communication


By Bernard
Edelenbos

Managing Director TMTS the Benelux distributer

© 2009 ShoreTel, Inc. All rights reserved worldwide.

Agenda

1


Introduction to
Shoretel


Case Study



© 2009 ShoreTel, Inc. All rights reserved worldwide.

Company information

2

Founded

Superior technology designed from a clean sheet of paper in 1996


Locations

Headquarters in Sunnyvale, California with offices Austin, Texas,
and the UK, Germany, Spain, Australia, Singapore and Hong Kong


Customers

More than 11,000 globally


Distribution

Sold through resellers and distributors worldwide


Ownership

Public, listed on NASDAQ (“SHOR”)

No debt, positive cash flow





© 2009 ShoreTel, Inc. All rights reserved worldwide.

A global reputation for excellence


Customers in 27 countries


Winner of many industry awards including Best in VoiceCon for
the last three years


Best overall VoIP provider by Nemertes Research for the last six
years running


More than one million licensed users to date


Great collaboration with world leaders: IBM, AT&T, Verizon,
Juniper, Extreme


48 percent annual compound growth, positive cash flow



3

© 2009 ShoreTel, Inc. All rights reserved worldwide.

Strong Annual Revenue Growth

$19
$35
$62
$98
$129
$135
FY 2004
FY 2005
FY 2006
FY 2007
FY 2008
FY 2009
($ in millions)

__________

Note: fiscal year ended June 30. CAGR calculated based on full (non
-
rounded) numbers.

© 2009 ShoreTel, Inc. All rights reserved worldwide.

Extension Lines (K)

Year

Worldwide IP Adoption

Enterprise Telephony Equipment Extension Line Shipments, Worldwide, 2006
-
2013

‘05
-
‘09

26%

‘09
-
‘12

CAGR

34%

44.4
43.1
41.1
38.1
34.2
29.6
25.3
21.3
9.6
14.3
17.8
22.7
29.3
36.9
44.5
51.7
54
57.4
58.9
60.8
63.5
66.4
69.8
73.1
0
20
40
60
80
2005
2006
2007
2008
2009
2010
2011
2012
Note: Market projections based on July 2008 view of the market; not adjusted for economic downturn

Source: Gartner, July 2008: Forecast Enterprise Telephony Equipment Worldwide 2003
-
2012

Rapid Decline in TDM and Rise in IP

77 % of all enterprise line shipments will be IP based by 2012

TDM

IP

16%

31%

SMB

Ent

21%

32%

Overall

-
13%

-
5%

-
18%

-
9%

SMB

Ent

-
15%

-
6%

Overall

5

© 2009 ShoreTel, Inc. All rights reserved worldwide.

Simple, effective philosophy

6

Obsessively driven to deliver the best
customer experience

RAVING FANS GIVE HIGHEST SATISFACTION RATINGS


Making innovation truly work

PURPOSE
-
BUILT FOR THE POWER OF IP

A straight forward approach to everything

COMMITTED TO VALUE WITH RAPID ROI FOR CUSTOMERS

© 2009 ShoreTel, Inc. All rights reserved worldwide.

One brilliantly simple solution for the way you work

7

Business Communication Solution

Unified

Communications

IP Phone System

Contact Center

© 2009 ShoreTel, Inc. All rights reserved worldwide.

One brilliantly simple solution for the way you work

Business Communication Solution

Unified

Communications

IP Phone System

Contact Center

Unifying rich communication
capabilities into a modular
design that scales and
integrates with ease

© 2009 ShoreTel, Inc. All rights reserved worldwide.

One brilliantly simple solution for the way you work

Business Communication Solution

Unified

Communications

IP Phone System

Contact Center

Unifying rich communication
capabilities into a modular
design that scales and
integrates with ease

Integrating voice, video, data
across any device to
streamline collaboration and
enhance productivity

© 2009 ShoreTel, Inc. All rights reserved worldwide.

One brilliantly simple solution for the way you work

Business Communication Solution

Unified

Communications

IP Phone System

Contact Center

Unifying rich communication
capabilities into a modular
design that scales and
integrates with ease

Integrating voice, video, data
across any device to
streamline collaboration and
enhance productivity

Combining flexible yet
sophisticated multimedia
contact center capabilities, to
empower agents anywhere

© 2009 ShoreTel, Inc. All rights reserved worldwide.

IP Phone System

One brilliantly simple SINGLE PLATFORM solution

11

Business Communication Solution

All
-
in
-
One

Contact Center

Unified

Communications

© 2009 ShoreTel, Inc. All rights reserved worldwide.

Powerful capabilities easily unleashed

12

Intuitive to use/manage

Raises productivity

Frees up IT resources

Purpose
-
built for IP

Highly versatile & reliable

Ideal for business agility

© 2009 ShoreTel, Inc. All rights reserved worldwide.

The rewards of ease
-
ability

14

EASY TO


DEPLOY

EASY TO


LEARN

EASY TO


USE

EASY TO


MANAGE

EASY TO


SCALE

© 2009 ShoreTel, Inc. All rights reserved worldwide.

And brilliantly simple has a unique architecture


Built from the ground up for IP unlike our
competitors


Distributed architecture makes it easy to deploy
and scale to multiply sites and locations


A single image, unique, distributed architecture
allows business to be as agile as possible with
their business communication


Managed from anywhere with ease through
ShoreTel Director: an intuitive browser
-
based
interface that unifies everything


Applications are distributed and can run from
anywhere in the system


Open platform for business agility, integrating
enterprise applications, third party phones and
even other UC/UM platforms


© 2009 ShoreTel, Inc. All rights reserved worldwide.

16

Designed for maximum availability


Provides five
-
nines availability for mission
critical communications


Reliability is inherently built into the system
using flash drive technology


In the event of a WAN failure, switches
continue to work independently


In the event of a switch failure, n+1

redundancy ensures it rolls over to an

available switch on the network

© 2009 ShoreTel, Inc. All rights reserved worldwide.

And it is an open SINGLE platform for business
agility

Works seamlessly in any business environment, integrating:


Enterprise applications such as Microsoft Dynamic CRM,
Salesforce.com and Netsuite


Custom
-
built applications via the platform’s open API


Third
-
party phones


Even other UC/UM platforms such as

IBM Lotus Sametime, Microsoft OSC
and others

17

© 2009 ShoreTel, Inc. All rights reserved worldwide.

It’s not just about savings: it’s also about the gains

18

Great

customer experience

Impactful

communication

Dynamic

collaboration

Productive

workforce

Low

purchase cost

Low

deployment cost

Low

operating cost

Low

growth cost

© 2009 ShoreTel, Inc. All rights reserved worldwide.

A closer look at total cost of ownership (TCO)

Capital cost for telephony system

Capital cost for network upgrade

Implementation

Training & support

Moves, adds & changes

Telephony system management

Network cost

Electricity cost

ShoreTel

Mitel

Avaya

Nortel

Cisco

TDM

0

2

4

6

8

10

12

14

16

18

20

$M

TCO comparison of

Major UC System Vendors

(Pre
-
tax)

10 Year analysis based on
VoiceCon standard large
enterprise configuration:

1,500 users across 3 sites

Source Data: Nemertes Research, Ailean Research, EPA.

19

$8.67

$9.83

$11.07

$11.80

$13.89

$16.25

© 2009 ShoreTel, Inc. All rights reserved worldwide.

ShoreTel Platform


Software

Distributed Call Control Software


Single, unified system


management ease


Reliable, stand
-
alone services in all locations


N+1 reliability inherently built in to architecture


Rich Software Applications


Unified messaging and auto
-
attendant


Contact Center and IVR


IM, Audio, & Web Conferencing


20

20

ShoreTel

Platform

ShoreTel

IP Phones

ShoreTel

User Applications

ShoreTel

System Management

ShoreTel

Open Integration

ShoreTel

Services

© 2009 ShoreTel, Inc. All rights reserved worldwide.

ShoreTel Open Integration

Open Ecosystem


Enterprise applications seamlessly integrate into the system


Out
-
of
-
the
-
box implementation


User productivity & efficiency greatly enhanced


Open APIs for custom integrations

25

ShoreTel

Platform

ShoreTel

IP Phones

ShoreTel

System Management

ShoreTel

Services

ShoreTel

User Applications

ShoreTel

Open Integration

© 2009 ShoreTel, Inc. All rights reserved worldwide.

B3) IBM Foundations

Complete UCC Solution in a Box

Backup

Firewall

VPN

Mail

Server

File

& Print

Server

AntiSpam

AntiVirus

Office

Productivity

Remote

Access


Mobility


IP

Telephony


Web


Server

Unified

Messaging

IM

Presence

Collaboration

Audio

Conference

Lotus Foundation Reach

Lotus Foundation Start

ShoreTel Add
-
on

26

© 2009 ShoreTel, Inc. All rights reserved worldwide.

Customer satisfaction is our mission

50
55
60
65
70
75
80
85
90
95
Baseline
Q3
-
05
Q4
-
05
Q1
-
06
Q2
-
06
Q3
-
06
Q4
-
06
Q1
-
07
Q2
-
07
Q3
-
07
Q4
-
07
Q1
-
08
Q2
-
08
Q3
-
08
Q4
-
08
Q1
-
09
Q2
-
09
Q3
-
09
Q4
-
09
Strict Rules for Serious Results



4 point scale



Conducted by third party



All results included



Everyone is measured

partners and employees alike



0
-

Ranking

World Class

© 2009 ShoreTel, Inc. All rights reserved worldwide.

Number 1 for six years running


Nemertes Research

2
2.5
3
3.5
4
4.5
ShoreTel
Microsof t
Cisco
Alcatel
-
Lucent
Avaya
3Com
Mitel
Nortel
4.05
3.76
3.73
3.73
3.57
3.52
3.42
3.39
IP Telephony: All Vendors, Overall Scores
28

Nemertes Research, PilotHouse Awards
-

Top Providers, IP Telephony, Fall 2009

ShoreTel

© 2009 ShoreTel, Inc. All rights reserved worldwide.

COMPETITORS


HARDWARE

+

Switch
-
based



Server
-
based (disk drives)

Making innovation work for you

SOFTWARE

+

Distributed



Centralized

MANAGEMENT

+

Single, intuitive web
-
based interface



Disparate systems

END
-
USER FUNCTIONALITY

+

Seamless and consistent

across locations



Inconsistent features

across locations

REDUNDANCY

+

N+1



2N, duplicate systems

SCALABILITY

+

Modular



Forklift upgrades

SERVER DEPENDENCY

+

Low



High

EASE
-
OF
-
USE

+

Brilliantly simple



Unintuitive and complex

TOTAL COST OF OWNERSHIP


+

Low



High

© 2009 ShoreTel, Inc. All rights reserved worldwide.

Product Focus Going Forward


Driving UC capabilities


Web based Call Manager


iPhone

Mobile Call Manager


ShoreTel Converged Conferencing appliance


Open integrations (e.g. Skype)


Enhancing Contact Center


Simplifying product portfolio


Scaling larger


Multi
-
media


Core PBX


Distributed architecture


IBM Foundations

© 2009 ShoreTel, Inc. All rights reserved worldwide.

11,000+ Customers
-

Across All Industries

ShoreTel

Brilliantly simple Channel Strategy


Justine Cross


BENELUX Regional Director

Month XX, 20XX

© 2009 ShoreTel, Inc. All rights reserved worldwide.

ShoreTel’s Unique Focus on Customer Satisfaction





Every Customer is Surveyed


Every Partner is Trained


Every Partner Is focused


Every ShoreTel Employee on receives bonus on
CSat


Partners receive a rebate for world class
CSat


ShoreTel end users are happy




33

© 2009 ShoreTel, Inc. All rights reserved worldwide.

UC For SME and Corporate alike








34

ShoreTel

Brilliantly simple business communication

Reigersbos Case Study


Month XX, 20XX

© 2009 ShoreTel, Inc. All rights reserved worldwide.

36

Reigersbos Health Centre, Amsterdam

Size of deployment


ShoreTel120 and 30BRI Voice
Switches, ShoreTel Call Manager
and 50
ShoreTel IP Telephones

Benefits of ShoreTel


A reliable communications platform
to help improve efficiency and
quality of patient and emergency
services


Staff accessibility through any
phone device from any location


Rapid cost savings


Highly scalable for future growth
and feature enhancements without
requiring forklift upgrades


“Appointments are now booked
much faster than before, and the
quality of our patient service has
increased. With ShoreTel Call
Manager doctors are now
accessible regardless of their
location.”


Petra Donker

Centre Manager



© 2009 ShoreTel, Inc. All rights reserved worldwide.

37

Reigersbos Health Centre, Amsterdam

Benefits of ShoreTel


Scalable for future growth


Office Anywhere delivering faster
access to Doctors & Knowledge
workers


Microsoft Outlook integration for
personalized call handling


Minimized unanswered calls


Ease of Use for end users


You Tube training resources


Call recording for knowledge
sharing


Reduced mobile costs




“Appointments are now booked
much faster than before, and the
quality of our patient service has
increased. With ShoreTel Call
Manager doctors are now
accessible regardless of their
location.”


Petra Donker

Centre Manager



© 2009 ShoreTel, Inc. All rights reserved worldwide.

TMTS ShoreTel Benelux distributer



Please send TMTS your request and they will bring you in contact with
the best reseller in your region or branch.



TMTS is the supplier for the IT and Telecom specialist.


Pricing information available (mail your request to info@tmts.nl).


Sales training.


Technical training.


Helpdesk support.


ShoreTel focused.


Pre sales support.


After sales support
.


38

© 2009 ShoreTel, Inc. All rights reserved worldwide.

Thank You!

39