Opus Group, LLC

gabonesedestructionSoftware and s/w Development

Feb 17, 2014 (3 years and 8 months ago)

81 views

Consulting


and


Management

Services

Company Background


Founded in 2006


Small Minority Owned Business


Serving Customers in multiple industries


Public Sector


Non
-
Profit


Commercial


Niche Areas:


Management Consulting


Enterprise Architecture


Customer Relationship Management Strategy & Implementation


Case Management Strategy & Implementation


Business Intelligence Strategy & Implementation


Enterprise Application Integration

Public Sector Designation



SBA Designated Small Minority Owned Business


SBA 8(a) Certification anticipated in May 2010


NAICS Codes:
541611, 541511, 541512, 541513, and 541519


DUNS #:
627068377



CAGE Code:
4K9P1


PSC/FSC Code:
R425


GSA IT 70 Schedule Holder:

GS
-
35F
-
0516U


State of Virginia Small Business Certification:

-

SWaM 666478


State of Maryland Small Business Certification:
MBE/DBE DOT
MBE 08
-
570


Customer and Partner Ecosystem


CRM /Business Intelligence expertise

Deep industry knowledge

Extensive customer experience

Comprehensive set of end
-
to
-
end services

Highly qualified people

Corporate Mission

Ensure Customer Satisfaction and

Deliver Exceptional Value to Our Customers

How do we meet this mission?

Software Evaluation/Analysis know
-
how


Business Solution Expertise


Software Evaluation and Analysis


Customer Relationship Management & Case Management: Oracle Siebel & Salesforce.com


Business Intelligence (BI)/Analytics: Siebel Analytics & Oracle Business Intelligence
Enterprise Edition (OBIEE)


Implementation


Strategic Planning


Project Management


Solution Design


Technical Architecture


Integration


Upgrade Services


Testing


End
-
User Training


Operations and Maintenance


Enterprise Architecture


Improve agency collaboration & customer experience


Measurable performance & business outcomes.


Alignment of Strategy, People, Process, Technology & Governance


Consulting Services

Software Evaluation, Analysis & Implementation


Business Intelligence & Analytics

Blood Donor Relationship Management

Disaster and Relief Management

Modernizing Inter
-
Country Adoption

Center of Excellence Implementation

Solution Engineering Center Implementation

MC311 Program Management & Solutions Architecture



Corporate Customer Experience


Evaluated and assessed several COTS Business Intelligence (BI) Tools and manage
enterprise reporting implementation that will meet the agency’s current and
future enterprise reporting needs. That is
to provide the agency and its users a
centralized, enterprise level Business Intelligence tool to access multiple data
sources.




Evaluated four selected COTS BI Tools with the following criteria including:


Product Architecture


BI Capability
-

Information Delivery


BI Capability
-

Integration


BI Capability
-

Analysis


Section 508 Compliance


Vendor viability



Scored each BI tool based on the above categories and agency’s high level reporting, technology
and enterprise architecture requirements


Researched and reviewed Gartner Reports in conjunction with the assessment.


Identified stakeholders to participate in vendors’ product demonstration


Established Pilots to further evaluate product capabilities and degree of fit against the agency’s
requirements including functional, technical and enterprise architecture requirements.


Business Intelligence / Enterprise Reporting


Upon conclusion of the assessment, a pilot (Release 1.0) was implemented to
further assess BI reporting capabilities of Oracle Business Intelligence Enterprise
Edition (OBIEE). Release 2.0 brought the pilot into full production status with
additional actionable and intelligent reporting capabilities.




Utilized the following standards & methods:


USCIS ITLM SDLC Methodology


Service Oriented Architecture


Federal Enterprise Architecture


Leveraged the following technology:


OBIEE 10.1.3.4: BI Answers, BI Publisher, BI Scheduler


Web Logic


Microsoft Active Directory


VMWare


Oracle RDBMS


Performed the following roles & responsibilities:


Project Management


Requirement Analysis


Design, Development, Testing, Deployment, and End User Training


Operations and Maintenance

Business Intelligence / Enterprise Reporting


Blood Donor Relationship Management



Provided planning, design, and implementation services to ARC’s Blood Donor
Relationship Management (DRM) implementation, running Oracle’s Siebel 7.8
CRM and Business Intelligence/Analytics. DRM provides donor market
segmentation, campaign, appointment scheduling, CTI and service management
capabilities.


Produced an “Analysis of CTI Solution Alternatives” deliverable, providing integration
options to be used with the DRM application.


Provided estimated CTI integration project plans and implementation activities to project
managers, department directors and implementation managers.


Provided technical architecture, requirements, and design guidance to program management
office, department directors, and implementation managers regarding Siebel 7.8 supported CTI
solutions and best practices.


Provided assessment of Siebel Marketing and Business Intelligence/Analytics business
requirements against current and future DRM process and data architectures
.


Assisted with the implementation American Red Cross’ Customer Assistance
System (CAS) application running on Oracle’s Siebel 7.7. This is a response and
case management application facilitating aid and relief to disaster victims.


Assisted with Knowledge Management (KM) of current intake and operational processes.


Managed project plans and coordinate activities with program management office, department
directors, and managers.


Developed CRM implementation best practices and implemented across departments.


Assisted in the facilitation of enterprise architectural frameworks, development, and
implementation standards.


Managed application development cycles and releases.


Provided overall technical guidance to technical architecture and development teams.


Assisted with assessment of Two
-
Factor Authentication (T
-
FA) proof of concepts for piloting
identity management solutions.

Disaster and Relief Management

Modernizing Inter
-
Country Adoption




Implemented electronic Inter
-
Country Adoption case management system with
fully integrated biometric enumeration process.


Advise key customer stakeholders and project team members in solution architecture and
project management during full implementation lifecycle.


Architected and implemented biometric integration solution between the Inter
-
Country
Adoption case management and DHS biometric identification system (US
-
VISIT IDENT) via
USCIS Enterprise Service Bus (ESB).


Provided server sizing and architecture planning support during project initiation and
maintenance phase.


Provided deployment and release planning support to customer and partners.

Center of Excellence (COE)


Implementation


Established and managed a COE team of technical and business experts with key
technology components consisted using Siebel Product Suite (Case Management,
Data Analytics, UCM, and UAN) and Tibco, Documentum, Vignette, and back
-
end legacy systems.


Developed Siebel application architecture artifacts; maintained Siebel implementation related
standards and guidelines.


SDLC


Architecture Standards


Configuration


Testing


Deployment


Dedicated to enable successful USCIS enterprise.


Implementations on Siebel Case Management.


Established key building blocks and excellence in common data model, architecture standards,
and best business and Siebel Application process practices across enterprise with multiple
projects.

Solution Engineering Center Implementation


Established and managed USCIS SEC
-

key technology components consisting of
Siebel Product Suite (Case Management, Data Analytics, UCM, and UAN) Tibco,
Documentum, Vignette, and back
-
end legacy systems.


Implemented a Service Oriented Architecture (SOA) “proof of concept” within the USCIS
enterprise.


Established and managed USCIS SEC
-

key technology components consisting of:


Siebel Product Suite (Case Management, Data Analytics, UCM, and UAN)



Tibco, Documentum, Vignette, and back
-
end legacy systems


Provided preview of new technology.


Prototyped and demonstrated Siebel Case Management business use cases.


Provided project quick start capability.


Increased staff expertise.


Provided Knowledge Transfer.


Accelerated Time to Market capability.

MC311 Program Management

Montgomery County, MD


Provided program direction and solutions architecture of the MC311/CRM
initiative. Created a Strategy “MC311 Program Blueprint”, driving
implementation value based on expected business outcomes, measures and KPI’s


Developed and provided on
-
going refinement to a CRM Business Case and Strategic Plan


Identified and recommended: policies, best practices and processes, systems, information
management and technology necessary to improve the provision of government services to
customers


Initiated efforts necessary to communicate the County’s CRM philosophy and direction to
decision makers and managers across all County Departments to build consensus for adopting
and implementing the CRM Strategic Plan


Oversaw and managed the process for acquiring, implementing and integrating software
solutions


Coordinated the MC311 Systems Technical Staff Organizational Development in conjunction
with the Department of Technology Services


Coordinated and resolved compatibility issues with the County’s Enterprise Resource Planning
(ERP) project


Managed the full systems development life cycle (SDLC) of the program: Administration,
budget development, planning and scheduling, implementation, project execution, tracking and
updating, and contract management

Technology, Frameworks, & Methodologies

Federal Enterprise Reference Models


Siebel CRM & Case Management

Oracle Business Intelligence/Siebel Analytics

Oracle Databases

Enterprise Architecture

.NET


Alex Guo



Managing Member


Mark Damjan



Managing Member


John Park



Managing Member

Executive Leadership

Alex Guo, CPA



Managing Member


Alex is one of the three Founding members of Opus Group LLC.
He possesses over 15 years of full
life cycle information system implementation experience including project management, CRM
solution architecture, ERP solution architecture, business analysis, design, development, testing,
training and deployment.

His functional, technical and management experience spanned across
commercial sector businesses, non
-
profit organizations and government agencies. His proven thought
leadership and experience has earned many customer satisfaction success stories.


Prior to founding Opus Group LLC, he held senior level positions in both management consulting
and software product companies including PricewaterhouseCoopers (Cooper & Lybrand), Oracle
Corporation and Siebel Systems.


Executive Leadership Profile

Mark Damjan



Managing Member





Mark is an experienced manager and solutions implementation specialist with over
22
years of
experience in Information Technology. His experience spans the lifecycle of software products,
systems and services. With extensive experience in software implementation, his expertise also
includes Services business development, enterprise architecture frameworks, project delivery, system
analysis, data modelling, and database application design
-
development
-
administration. He also has
extensive knowledge managing and implementing business processes and technical solutions on
Oracle’s Siebel Customer Relationship Management (CRM), Investigative and Benefits Case
management applications

and ERP solutions.



Mark brings his senior leadership skills in management, Service business development and hands
-
on
implementation from senior level positions in both management consulting and software product
companies including
Booz Allen Hamilton, Accenture
, Oracle Corporation and Siebel Systems prior
to co
-
founding Opus Group LLC.

Executive Leadership Profile

John Park



Managing Member





John is one of the three Founding members of Opus Group LLC. His 17 years of information
technology experience are very diverse and comprehensive. They include project management,
enterprise technical architecture, solution architecture, business analysis, design, development and
integration. His thought leadership are proven and has produced numerous customer success stories.


His functional, technical and management experience spanned across commercial sector businesses,
non
-
profit organizations and government agencies.



Prior to founding Opus Group LLC, he held senior

level positions in both management consulting
and software product companies including
Deloitte & Touche Consulting
, Clarkson Consulting,
Oracle Corporation and Siebel Systems.

Executive Leadership Profile

Contact Us

Headquarters


Opus Group LLC

2020 Pennsylvania Avenue, NW # 313

Washington, DC 20006

Phone: (800) 280
-
6787 (OPUS)

Fax: (800) 280
-
6787 (OPUS)

Email: opusgroup@opusgroupllc.com

Web page: www.opusgroupllc.com