Gaston County Community College Website Redesign

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Dec 10, 2013 (4 years and 22 days ago)

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Here,

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Masters Consulting

www.mastersconsultingcorp.com

704.277.3548


Gaston County Community College Website Redesign


A PROPOSAL TO:

Gaston County Community College


03/28/2013

We are please
d to submit our proposal to Gaston County Community College
(GCCC)

based
on the call for bids for the GCCC

Website Redesign and
Development. At its core your project goals are quite simple: the
college

needs to
redesign i
ts website
, while offering users an easy
-
to
-
use, intuitive and attractive
website. As well, you want to deliver your content with a somewhat
informal
“attitude” while remaining professional and cutting to the chase. Th
e current
system is dated and cumbersome to manage its contents
. It is time to change all
of this and bring the site into the 21st century. The good thing is this

is what we
do


and we do it well
.

The Scope of Service clearly defines our process and how we move through a
project like this one. We have also

included some Case Studies the TradeKing
case study shows how we
built a site to supports accessing tradin
g data instantly
and being able to support the increasing number of users and traders.

Furthermore,
InCarte

provides a case of how we create modern design while
improving the information architecture. Each of these organizations websites
was built on the
.Net
framework; the same

solution we propose for the GCCC
website
.

.Net Technology

is a robust Content Management System which

will allow the
GCCC

Associations to continue to grow the website for years to come. The
solution is easy to update. Integra
tion of the new website will be as s
eamless as
possible; Masters Consulting

will develop the site on our development server
working out the kinks and bugs before launching on the chosen hosting solution.

Finally, the Budget section



included separately
;

we offer an estimate based on
over a decade of experience working with organizations such as yours and your
technology needs. What we put together a Relative Order of Magnitude; the
numbers could sway in either direction once the Functional Specifications

is
completed and approved by both teams.

We are very excited about this opportunity; as we recognize the importance of

the website to the college administration and the students
.


Thank you for this opportunity.


Dina Chickha,

President

The purpose of this
document is twofold:

1.

To outline our approach to
your project and provide
you with some initial
thoughts and an estimate.

2.

To introduce you to
Masters Consulting and its
team


who we are and
how we do it.

Executive Summary


Master
s Consulting, Inc.

www.mastersconsultingcorp.com




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Otherwise Delete Box




March 28, 2013




New Website Focus:

1.

Functionality

2.

Simplicity

3.

Accuracy

4.

Sustainability


Masters Consulting













Project Summary

From the RFP you supplied and current websites, it is clear the GCCC Associations need an impactful website to connect users
with
information needed to learn more about the GCCC. The objectives you set forth in the RFP are clear:

1. The site needs to be
easy to use for both end users and current staff members 2. The site must present a well
-
established and
trustworthy organization while maintaining a professional feel 3. The site must be engaging 4. The site must be intuitive for

users to
find what they a
re looking for quickly and easily 5. The site must be inspiring to get users to take action

The current GCCC sites are outdated and need a fresher more appealing look. The navigation is cumbersome and does not
function as well as it could. Masters Cons
ulting has been developing web solutions for 14 years with the majority of our work in the
nonprofit arena. Our work with nonprofit organizations has won us numerous awards but the most rewarding part of the job is
working with the client and their users
to develop the best solution to meet their needs.

The purpose of this proposal is to introduce you to Masters Consulting and answer the requirements you set forth in the RFP.

Before you delve into the breadth of the proposal, here are a few issues we as
k you please keep in mind:


Technology


The
Masters Consulting

team

has developed numerous sites
by using the most appropriate Content Management
So
lutions (CMS). From our experience,
XXX

solutions are the best opt
ions for education organizations
;
YYY

is a
powerful CMS solution which is completely customizable, it also offers tremendous future extensibility, and according to
a recent report, is the leading open source content management system in use today by nonprofit entities1. With that
said, one o
f the first tasks of this engagement would be to identify the site’s current and future needs and to help
choose which CMS would be the best choice for you


Analytics Reporting

Google Analytics will allow you to track visitors to your site, determine how

they got there, and how long they spend on
your site. The main Dashboard provides a high level report for the specified time period while more experienced users
can drill down to get more information. We have included examples of the various reports at
the end of the proposal
.












March 2
8, 2013


AGENCY OVERVIEW

Masters Consulting

is a small business, minority
-
owned,
4
-
year old company in the business of
conceptualizing, developing and delivering exceptional technology solutions. We understand
highly multi
-
dimensional data relationships, clearly from a database perspective, but more
significantly, from front
-
end naviga
bility, and usability perspective. Our work with the ACLU, the
Southern Poverty Law Center, WellPoint, Technicolor, the Christopher and Dana Reeve
Foundation, and many others, has given us great experience in managing and supporting the
unique complexities

attributable to all types of companies and organizations.

Our mission is to deliver
Internet software and services that improve our clients’
business operations, and to extend the reach and impact of their brands online

“We are all about customer service
.”


Masters Consulting




Design and Usability

We are well versed in Content Strategy too often organizations focus on WHERE they want to be and not
WHO they want to target and WHAT they want to say. One of the first processes in any project is development
of a content strategy; this allows us to know
who we are talking with so we can understand their needs, how
the site is used, what information is important, and how they search for information. By meeting with the
current GCCC stakeholders, Masters Consulting will be able to glean valuable informatio
n which will help us in
the development process. We will be able to identify areas of the site which are important to the users and
ensure those areas are upfront and in key locations on the page.


Accessibility

Our design, programming, and project ma
nagement teams are well
-
versed in creating fully accessible sites
that comply with the American Disabilities Act Section 508 requirements and the WACG Success Criteria as
they apply to web
-
based intranet and internet applications. Guidelines are based on t
he W3C Web
Accessibility Initiative, which detail how to make Web content accessible to people with disabilities. Projects
undertaken by our teams have complied with the following standards:

• Text equivalents for every non
-
text element, alt
-
tags • Equiv
alent alternatives for multimedia presentations •
Good color
-
contrast usage with design palette • External style sheets • Client
-
side image maps • Defined row
and column headers for data tables • Usage of graphics or video presentations at low flicker rate
s • Alternative
navigation and keyboard options when JavaScript is used • Accompanying links to plug
-
ins or applets • Proper
HTML form structure


Mobile Support

We intend to design and develop the site using best practices in regards to layout, CSS and

coding; therefore
the site will function on mobile devices. We can develop a mobile browser platform and a custom CSS to work
on each of the platforms identified below.

• Android 2.2+ • iOS 4.1+ • RIM Blackberry OS 6.0.0+ • Symbia
n OS 9.5+ • Windows
8


Testing for mobile compatibility can be achieve any number of ways from using the devices to utilizing
emulators to ensure your site will work on the agreed upon mobile browsers.





EXPERIENCE

Our Work with Organizations


Our team has worked w
ith different types of businesses
, stakeholder dynamics, and project requirements.
Masters Consulting understands t
hat the challenges of educational organizations

are many: budget
constraints, a variety of audience needs, tight funding windows, etc.

Thi
s is a list of some of our past and present nonprofit clients.


Site Examples

Below are a few more detailed case studies from three of

our past and present
clients. A note regarding site
design: it’s important to note that design is subjective; what
one client wants or likes, another client may not.
With that said, the designs you are about to look at
,

were happily approved by our clients because they
supported their organization’s brand message and vision.



XXX


Ap
plicable URL:
www.XXX.org


YYY

Applicable URL:
www.YYY.com


ZZZ

Applicable URL:
www.ZZZ.edu





Our Services


Business Technology Consulting


Technology is an
integral part of business today. Masters Consulting’s Business Technology Consulting
service will focus on identifying your client’s business objectives and the primary success factors for this
technology project. For example, during the initial meetings,

our

team will work with your team

to
identify the current and future business needs of website, and help
explain in more details the proposed
solution best meets you and your students

needs.


Internet Software Development


Design and Development are a
t the core of our business. We pride ourselves on understanding the
needs of our clients from visual branding and messaging, to building Internet applications such as
Content Management Systems and the like. In addition to business technology strategy, our

initial
meetings will work to fully identify the intangibles involve
d in communicating your messages to your

constituents. Using various techniques including adjective selection, cross
-
site comparisons and
branding questionnaires, Masters Consulting will
w
ork to understand your

brand promise and how to
best convey that throughout the entire website development process.


Our Process


Our project managers are resp
onsible for working with you

and the internal project team to develop and
communicate a shared understanding of the project’s goals and objectives. Implementing a client
-
focused mindset and consistently involving clients throughout the process enables Masters Co
nsulting
to better man
age your

expectations and achieve close alignment wi
th your

needs. Your assigned
project manager wi
ll work with you

as the day
-
to
-
day contact from the inception of the project through
implementation and launch.



At the foundation of our methodology ar
e effective project management and continuous risk
management processes which serve to ensure the ultimate quality of our projects.


Our methodology follows a phased, yet iterative approach which includes:


1.

Disc
overy and Features Meetings

2.

Information
Architecture

3.

Development

4.

QA and Testing

5.

Training


The results of all of these phases are memorialized in Specifications documents and the Style Guide.





Yassin Chickkha, MBA, PMP

Yassin Chickha has been a Program/Senior Project Manager in technology with over 20 years of project management
experience in a
variety of
sectors including information technology, insurance, banking, manufacturing, construction,
and utilities. As a consul
tant, he has been involved with successful process reengineering, quality improvement, and
leadership development projects.

He h
olds an MBA
from Wake Forest University, a BS in Computer Science from the University of North Carolina at
Charlotte and a Mast
er Certificate in Project Management from The George Washington University.

Yassin is certified by PMI as a Project Management Professional (
PMP
®)

and is also a certified IBM Senior Project
Manager.

He is
Past President
of t
he Project Management Institu
te’s
(PMI®) Metrolina Chapter. Yassin has provided
training and guidance to other project managers pursuing their PMP
®

certification and presented on many project
management topics at conferences and meetings throughout the United States and abroad. He ha
s managed complex
projects for IBM, Duke Energy, State Farm, Bank of America, TradeKing and others with budgets of up to $50 million
per program.

He has
Strong track record of delivering complex technology projects (software, e
-
Commerce, integration,
infrastructure, and product development) in a proven project management environment on aggressive timelines
without sacrificing quality


Our
Team

Mark Williams



XYZ

Surya Radraraju




XYZ

XYZ




Project Management


As your assigned
project
manager, Yassin Chickha

will work with you to serve as your day
-

to
-
day
contact from the inception of the project through launch. The project manager’s primary role is to ensure
all constraints requirements of the project are being met, including
scope, qu
ality, schedule,
budget

and
resource allocations. They are responsible for overseeing and coordinating all communications and
meetings with client stakeholders, internal team members, external resources, and third
-
party vendors.
He will ensure all required

documentation is written and followed to the specifications of the project, and
will provide you with customized including a website user guide and training sessions.













Technology


A.

Client Requested Features:

1.

Databases: The new site will
be driven by SQL/MySQL database/Sharepoint/PHP/Linux/Apache
plateform running in a Windows environment

2.

For easy content updates and management, the site will have Content Management System

3.

The website will be generated dynamically using the database built
and content
-
based templates

4.

The website will browser independent and will support the following browsers: IE 8 & 9, Firfox,
Safari, and Chrome

5.

The website will support all mobile platforms

6.

The website will integrate with social media outlets such as FB, T
witter, LinkedIn

7.

The website will be ADA compliant

8.

The website will support RSS feeds

9.

The website will allow for video

10.

The website will allow for extended searches and filtering

11.

Systems requirement and human resources: (please describe)

12.

It’s assumed that
the Gaston College will host its website. “We need to propose HW/SW to
support the project

13.

Training: Training will be provided by the development team to the college’s staff on how to use
and update the system

14.

Current website content: The solution will ev
aluate the current website content and will include
those that are deemed appropriate and work with the college staff to add other content as
needed

15.

Platforms and technologies: “We need to list what platforms and technology we are using or
proposing”

16.

Intra
net: Masters Consulting team will provide a separate estimate for the Intranet

17.

Language localization/translation: The new website will support language translation capability
“we need to show what languages and how we are going to use these tools”







Technology (Continue)


UX Design Process


1.

Analysis Phase

a.

Meet w/ key stakeholders to set goals

b.

Develop usability tasks into project plan

c.

Assemble multi
-
disciplinary team

d.

Develop usability Goals and Objectives

e.

Comparative Analysis

f.

Create User Profiles

g.

Develop Task Analysis

h.

Document user Scenarios

i.

Document User performance Requirements

2.

Design Phase

a.

Design Concepts/Branding

b.

Develop Screen Flow and Navigation Model

c.

Create Low Fidelity Prototypes (WireFraming)

d.

Validate w/ Users EARLY PHASE


e.

Usability Testin
g w/ users (using low fidelity prototypes)

f.

Create High
-
Fidelity Detailed Design

g.

Usability Testing w/ users (using high fidelity detailed prototypes)

h.

Document Standards and Guidelines

i.


Create Design Specs

3.

Implementation Phase

a.

Evaluation
-

Checks

b.

Set Dev Str
ucture/Timing/Planning for code/design

c.

Usability Testing PRE
-
LAUNCH

4.

Deployment Phase

a.

User Surveys

b.

Check Objectives (additional usability testing)




Solution Details:


We propose to build the Gaston website using open source web development technologies PHP, MySQL,
Apache & Linux commonly referred to as LAMP Stack. The content sections of the web site will be built
using Drupal. Drupal is a most robust open source Conten
t Management System which is very flexible and
easy to use. Drupal is very widely supported framework with large developer community continuing to
make enhancements. A Drupal based solution is easy to update and Gaston will be able to grow the
platform to
meet the future needs as well.


The web site will be programmed to provide comprehensive set of content management features such as
easy content creation, user workflows, preview, scheduled publishing, etc. The selected technologies also
make it easy to c
onnect related web sites together and build a common framework for all websites of
Gaston in future.


The website layouts will be built using Responsive Web Design approach to provide optimal viewing
experience on most common desktop, tablet and mobile bro
wsers. This Responsive Web design approach
makes it the web site very easy to read and navigate with minimal need for resizing, panning and scrolling.


Due to use of open source technologies, there is no additional cost of licensing for technologies and to
ols
used. The solution can be deployed on to designated servers within Gaston’s data center. We will build
related deployment scripts as part of the project.


c


Tentative Gaston County College Website Redesign Schedule

Task Name

Start

Finish

GCCC Tenta
tive Schedule

06/
0
3
/13

05/31/
14


Phase 1: Planning And Design

06/
0
3/13

08/30/13


Scope Document

06/
0
3/13

06/14/13

MC sends Scope Doc to GCCC for review

06/
0
3/13

06/
0
5/13

GCCC reviews and sends changes

06/
0
6/13

06
0
/7/13

MC sends changes to
GCCC

06/10/13

06/11/13

GCCC approves Scope Doc

06/12/13

06/14/13


Information Architecture (IA)

06/17/13

07/
0
5/13

Initial IA meeting including meeting with key stakeholders and user groups

06/17/13

06/17/13

MC sends first round of IA to GCCC

06/18/13

06/26/13

GCCC sends feedback on IA

06/27/13

06/28/13

MC sends revisions to GCCC

07/01/13

07/03/13

GCCC approves ALL IA

07/04/13

07/05/13


Design

07/08/13

08/09/13

MC and GCCC discuss design requirements

07/08/13

07/08/13

MC creates
Home Page comps and sends to GCCC

07/09/13

07/16/13

GCCC reviews Home Page comps and sends changes to MC

07/17/13

07/18/13

MC makes changes to Home Page and sends to GCCC

07/19/13

07/22/13

GCCC approves Home Page comps

07/23/13

07/26/13

MC
creates
subpages comps and sends

to GCCC

07/23/13

07/30/13

GCCC sends changes for subpages to MC

07/31/13

08/02/13

MC makes changes to subpages comps and sends to GCCC

08/05/13

08/07/13

GCCC approves subpage comps

08/08/13

08/09/13


Phase 2: Implementation

08/12/13

11/15
/13


MC starts Integration/Development

08/12/13

08/12/13


Alpha

10/
14/13

10/18/13


MC delivers Alpha site to GCCC

10/14/13

10/18/13


GCCC tests and provide feedback to MC

10/21/13

11/25/13


MC
QA/Testing

10/28/13

11/08/13


GCCC sends final feedback/changes

10/28/13

11/01/13


MC makes changes and completes QA/testing

11/04/13

11/08/13


Beta

11/11/13

11/15/13


Beta delivery to GCCC

11/11/3

11/15/13


Phase 3: Content Conversion

11/18/13

03/21/13


GCCC sends content to MC

11/18/13

11/22/13


MC re
-
engineer existing content collaborating with college stakeholders and
develop metadata tags

11/25/13

02/1
4/14


GCCC reviews content migration and provides feedback

02/1
7/14

02/28
/14


MC makes updates to content and sends to GCCC for feedback

03/03
/14

03/14/14


GCCC approves content conversion

03/17/14

03/21/14


MC completes Integration/Development

03/21/14

03/21/14


Phase 4: Documentation and Training College Staff

03/24/13

04/25/13


Training of GCCC technical Staff Resources, content managers, data content
owners, and content stakeholders

03/24/13

04/04/14


Provide
Train
-
the
-
Trainer (T3)

04/07/14

04/11/14



Delivery of training documentation

04/14/14

04/18/14


Appropriate college staff fully trained/acceptance of documentation

04/21/14

04/25/14


Phase 5: Acceptance

04/28/13

05/30/13


New website is launched

04/28/14

05/02/14


Turnover of appropriate security access

05/05/14

05/09/14


Passwords and access become the property of GCCC

05/12/14

05/16/14


Full and Final acceptance by GCCC

05/19/14

05/30/14





SCOPE OF SERVICE


Phase1: Planning & Design

Understanding our clients’ business is a key step in being able to effectively develop an online solution
meeting business objectives. With a cross
-
discipline team involving project management, technical
architecture, information architecture, creative, m
arketing and content, we delve into all facets of our
clients’ business, from operations and finance, to marketing and sales to understand the high
-
level goals,
identify all stakeholders and user groups, and identify business and user needs.

With finding
s from the Discovery and Features meetings, this cross
-
functional team takes the first tactical
step by defining and planning all the specifics for the project regarding features and functionality,
information and technical architecture, users and marketin
g, graphic design, and testing procedures. The
deliverables are a master project plan and the Statement of Work, which will serve as a blueprint for the
entire project.


Activities:



Interview key stakeh
olders



Site visit(s)

Deliverables:



Statement of W
ork



Preliminary Schedule


Phase 1
: Information Architecture

Out of the Discovery phase, our team will have emerged with a comprehensive understanding of the
business, target users, and technology objectives for the Web site.

Step one is to create a detailed Site Outline. The Site Outline is a text
-
based document showing
proposed content organization and site hierarchy. This document is the result of detailed client
discussions, a current site analysis and a comprehensive comp
etitor analysis. Creating the first draft in
text form allows Masters Consulting to quickly make changes to structure and organization and minimizes
rework later. In addition, the Content Outline provides a framework used to analyze existing copy in order
to assess its impact and effectiveness.

Step two takes the Site Outline and moves it into the Flow Chart. The Flow Chart is a visual
representation of the overall site structure and hierarchy. Using this medium, we can quickly see gaps in
our analysis an
d make adjustment prior to wire framing. It also identifies areas that may be scalable for
future content.



Step three is to create detail page Wire Frames. Wire frames show general page layout and functionality.
They help us vet interface decisions, site

navigation and special functionality. When targeting multiple
audience types, Use Cases may also be created to help determine the best organizational and visual
approach for each page. Wire frames also provide a starting point for visual design. However,
we’re
careful to point out; wire frames serve primarily as a functional representation of pages, and do not
necessarily imply visual design.

With the Wire Frames, the Information Architect identifies common user interface elements and begins to
develop a
n interface vocabulary (nomenclature) for the site. The interface vocabulary provides a
consistent visual language helping the user recognize tasks, information, and interactive elements on the
site. The goal is to create a simple and consistent interface

vocabulary, which the user will find intuitive
and easy
-
to
-
use.




Phase1
: Graphic Design

While the actual design of user interface pages does not take place until after Wire Frames are created,
prior to this, the design team can begin to develop an understanding of the brand experience, tone,
imagery, colors and general messaging. To develop t
his understanding, the design team works with key
stakeholders to develop a creative brief that will guide the design process.

After gaining a complete understanding of the branding, messaging and design requirements, and once the
wire frames are compl
ete; the design team will develop two (2) variations and directions of page comps for
the client to review. Based on feedback, our team will select a direction, implement changes and
comments and present a second round of Home page comps. Integrating the

client’s comments, the team
will present the final round of page comps for final approval. We will repeat this process with each Sub
page template until we have developed the finalized interface Look & Feel.

Activities



Gathering of visual assets



Devel
opment of page comps

Deliverables



Creative Brief



Home Page Comps



Sub Page Comps

Phase1
: Usability Testing

As the main objective of this project is to design a usable and approachable design for the site, it is crucial
we take measure of what we are do
ing and see what “real” users think. We can all sit in a big conference
room and think we know what the best way to design the site, but it is the end users who really know. There
are two ways we handle Usability Testing.

The first Paper Prototyping; we

show the Wireframes to a set of users to basically see if we are on the right
track. The reactions are logical because we are asking the users to respond to layout, content placement
and navigation. The second type of Usability Testing is Design Feedback;

an electronic presentation of the
Look & Feel


it is no longer logical, but emotional. The feedback is usually about how the site makes users
feel as well as “can you find the log
-
in button?”

Based on the responses from the testing, we will put togeth
er a plan to make tweaks to the design, flow
and/or layout of the site.

Phase1
: Database Design

Database design is part of the Pre
-
Production phase and involves close Q&A of the key stakeholders,
system administrators, and user groups (usually represente
d through use cases). Our process of database
design starts out with the identification of entities (things / objects) that need to be stored, the actions each
entity can take, the action other entities can take on the entity, and the relationship between
them. From
these meetings we will generate an Entity
-
Relationship Model (ERM) which represents the entities, their
attributes and their relationship to one another (the actions part gets rolled into object design which is part
of the technical development
process). Then, through an iterative process, we will all work to finalize the
ERM.





Once the ERM is finalized Masters Consulting will generate a database schema; the schema is a
representation of the entities, their attributes and their relationships; it is a logical / physical
representation where entities are essentially the database ta
bles and their attributes are the tables’
fields. Masters Consulting will also go through the process of normalizing the database schema before
presentation, breaking tables into smaller components to support the relationships between entities (one
-
to
-
one,

one
-
to
-
many, many
-
to
-
one, and many
-
to
-
many) and to minimize the replication of data within the
database. Again, through an iterative process, we will all work to finalize the ERM.


Phase2
:
Development &

Implementation

During this phase, the team focuses on building the application: designing the hardware and software
system to support the functional specifications and database design. There are three parallel tracks that
converge and conclude in an alpha submission of t
he project.

One track is the HTML Integration where we “slice” the approved site design from Photoshop files into
specific Web graphics and HTML. We develop our sites so that the user
experience is as consistent as
possible between all the major browser
s and operating systems. We integrate the Home page as HTML
and perform a thorough browser test for visual consistency. Once we have an approved HTML Home
page, we build out the remaining sub page templates for the site.


The second track of development
is a System Analysis where we generate a set of hardware
recommendations for the system. We analyze the application’s needs and the marketing and business
needs, and then create scenarios that give us results to plan against. We like to launch hardware
sys
tems with the least amount of overhead as possible and engage in a post launch performance
monitoring service. In this way we can understand what is really happening with the network and the
hardware and identify where the real bottlenecks exist. Without p
erformance monitoring we recommend
installing a system that is more robust to accommodate the differences between the system analysis and
the real production environment.

The third track of development is the System Programming which is broken down into
three sub
-
tracks:
Database Development, Object Modeling and Implementation. Database Development is the actual
implementation of the Database Design including writing stored procedures and triggers, and properly
indexing the tables for their anticipated us
e in production. Object Modeling is an extension of the Entity
-
Relationship Model (ERM) that focuses on the actions each entity can perform, and the action other
entities can perform on the entity. Following standard Object
-
Oriented Programming (OOP) techn
iques,
each object class is designed with its data fields (attributes) and methods (actions), and object interfaces
are identified to support the communication (messaging) relationship between objects. Finally,
Implementation is the culmination of the pre
-
production processes and the high level thinking and
development that are the first two steps in System Programming.


Activities

HTML Integ
ration

System Analysis

System Programming

Deliverables

Application Code

Phase2
: Testing

This phase involves a series of releases of the application that are tested and revised prior to launch.
Before each deliverable, Masters Consulting performs a thorough internal review of the application using
Unit Tests
and Scripted Browser Tests. Once delivered, Masters Consulting makes use of an online bug
-
tracking application that helps to facilitates the communication between your team and ours, ensuring
that nothing slips through the cracks.




When our internal and client teams have thoroughly tested and bug
-
fixed the site, we deliver all source files and
documentation via the client’s preferred method.

We W
ill thoroughly test your site on an agreed upon matrix of browsers and operating syste
ms based on the
demographics of your audience. It is important to note, two users using different browsers may not have the exact
same experience though we strive to make them as similar as possible. The starting point of the browsers we test
for is list
ed below which covers approximately 95% of Web users. If your client would like other browsers or
operating systems tested for, that can easily be included for additional hours.

The following platforms and browsers are supported:

Windows XP
,

Windows 7
,

W
indows 8,
Mac 10.6
,

Mozilla Firefo
x 3.6, Chrome (latest stable), IE (7.0, 8.0, 9.0), Safari
5.0

(
Note: The IMS Testing Matrix is based on Yahoo’s A
-
Grade Browser Support Chart
(http://developer.yahoo.com/yui/art
icles/gbs/) as of May 5, 2011)

Note that between today and when development is complete and ready to be tested, it is possible that a specific
browser version will no longer be available for download / testing. In this case, Masters Consulting will test the next,
most
-
current, non
-
beta
version of the browser, and note the change to you in a revised Testing Matrix.





Phase3: Content Migration

This phase involves working with the content man
agers and migrating existing cont or creating ne
w one

Activities: Content Migration

Deliverables: Website is populated with content


Phase4
: Training

Finally, during the training phase, Masters Consulting writes a customized Help Guide for your organizati
on to use
when a question arises. Additionally, we will work with your organization to train the necessary people on the
content management system. The training can be in person at our location or yours or we can host the training
through WebEx. WebEx t
raining sessions are recorded and then presented to the organization along with the Help
Guide.


Deliverables







Deliverables


As detailed in the Scope of Service, there are a handful of d
eliverables throughout the entire process. Here is a
detailed list of the Documents
and Files you may receive:



Statement of Work
-

The SOW sets the breadth of the Scope. It lists all features and functionality in a broad
sense. It also inc
ludes a
preliminary schedule.



Site Ma
p / User Flow and Wire Frames
-

this is an iterative phase and will most likely include 2
-
3 rounds as
we hone and detail content layout, usability and f
unctionality.



Funct
ional Specifications Document
-

The Functional Spec sets

the depth of the Scope. Every feature is
clearly defined and detailed. The purpose of this document is to make sure both teams understand exactly
what is to be built. It is the final bluepri
nt before we go to development.




Design Comps
-

This is an iterat
ive phase and will most likely include 3
-
4 rounds. Once the Wire Frames are
complete we will have a list of page templates (Home, Landing, etc.) that will need to be designed.



Training


This includes training associates and conduct T3 (Train
-
the
-
Trainer
) sessions



Training documents
-

Documents on how to update and maintain the site



Code the team develops


Any code the team develops as well as open source codes



10306 Torrelle Dr. Charlotte, NC 28277

| ph

704.277.3548

|

fx


www.mastersconsultincorp.com

| yassin.chickha@mastersonsultincorp.com

Masters Consulting, Inc.