NEC SV8100 Desktop Suite - Phone Systems Plus, Inc

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Dec 10, 2013 (3 years and 8 months ago)

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SV8100

Desktop Suite


Release 4

October 2011

NEC Confidential

What is NEC Desktop Suite?



Desktop Suite


Is a conduit between your NEC SV8100
telephone and your personal computer.


Desktop telephony control


Integrates with MS Outlook and other Customer Relationship
Management (CRM) applications


Presence


a virtual in/out board


System
-
wide Busy Lamp Field


Shared Directories


Softphone

NEC Confidential

NEC Desktop Suite




Why should you propose Desktop Suite?


Applications close deals


Win more deals against ShoreTel, Cisco, Mitel
-

everyone


Become more of a solution provider to your customers by providing
tools to help increase their productivity


Getting new customers is difficult. Sell more to the ones you win!


Compliments SV8100 components such as InMail and InACD

NEC Confidential

Call Charlie

Desktop Manages Your Deskset


Initiate calls from Desktop client, Outlook,
ACT!, Goldmine, Salesforce, and more!


Set your call forwarding from Desktop client,
Presence, Outlook, mobile device


Log in/out of your Call Center group

NEC Confidential

Charlie’s Calling

Send Telephony Information to Your Desktop


Open contact records based on Caller ID


Open forms based on number dialed


Display:


Phone status of others


Others Presence


Call Center Information

NEC Confidential

Must be an “always on” PC

Attendant / Receptionist

Workstation User /
Callcenter Agent

Desktop Suite Shared Services


IP Softphone


Home Office

Windows XP Pro/Vista/Win7 (32 & 64)

Server 2003/2008

Hosts Desktop Suite’s Shared Services
including:


-

Presence Status


-

Site wide BLF


-

Quick Message


-

Phone Message


-

Call Forward for other extensions


-

Shared Directory and Contacts


-

Mobile Presence Module

Outlook Add
-
in

What Components are there in Desktop Suite?

NEC Confidential

Desktop Suite (Toolbar View)

Minimize desktop screen real estate

Last Number
dialed list

Call Status
indicators

User defined
Speed Dial List

Access to Preferences,
Call Log, Directory, etc.

Telephony feature icons

Presence Setting


User Interface docks at the top of the display and does not cover other
applications. Can be set to auto hide


Access telephony features including Transfer, Conference, Call
Pickup, Park, CFWD, DND, Page, etc


Individual Speed Dial list & Redial your last 20 calls

Access to InACD
Features (new in R4)

NEC Confidential

Desktop Suite (Window View)

Modern look and feel

My Presence
setting

Enhanced

Busy Lamp
Field with
Presence

Show only

the tool

buttons

you use

Retrieve
names
from the
SV8100

Animated
Presence
Changes

NEC Confidential

Call Transfer Options

Simplify Call Transfer

Drag active
calls onto an
extension.
Desktop
responds with
color changing
feedback.

Blind or
monitored
transfer.

With a call in
the Active Call
window, click
the destination
extension to
initiate a blind
or monitored
transfer.

Option 1

Option 2

Option 3

Right click
an extension
to transfer to
alternate
numbers


including
numbers off
-
site! Blind or
monitored
transfer.

NEC Confidential

Hover For Call Information

More Information

Hover over
another users
BLF to get
current call
information.
(This is a class
of service
enabled
feature to view
and/or be
viewed).

NEC Confidential

Call Divert

Simplify Call Transfer

Redirect calls,
divert them to
voice mail, or if
they are in
your contacts


get more
information.

NEC Confidential

Dial Alternate Numbers

More Productive

Dial alternate
numbers from
the Busy Lamp
Field

NEC Confidential

Transfer to Speed Dial

More Productive

Transfer to
Speed Dials,
including ACD
queues

NEC Confidential

InACD Features from Desktop

InACD Integration

Access InACD
features

New Agent
Monitor*

New Queue
Monitor*

*SV8100 must be licensed for ACD/MIS

NEC Confidential

Outlook Calendar Integration

Presence Scheduling

Schedule Presence
events either from
Outlook Calendar or
through Desktop
Suite

s Presence
Scheduler.

NEC Confidential

Presence for Mobile Users

Desktop Suite on the GO!

Desktop Users

NEC Phone System

Shared Services

Company A

Red Phoenix Web Services

iPhone/

Android

BlackBerry

Web Browser

Set your Presence
state and call
forwarding options
remotely!


Requires an

Additional

license

Cloud
-
based
Presence
Server

NEC Confidential

Answering Center Module

Multi
-
tenant Application

Vertical market
application for Operator
Services and Executive
Suites!

-

Manage incoming calls for a
large number of different
customers

-

Automatically display a
customized greeting for the
company being called

-

Requires Desktop Suite to
be running

-

Easily transfer the caller to
appropriate party


Requires Desktop Suite

CRM Integration

License

NEC Confidential

Message Co
-
Workers

Message the
Desktop or…

Send it to the
LCD display!

NEC Confidential

Collaboration Support in Windows

More Productive

Application
Area

Menu Bar

Video Area

Chat Area


Requires an

Additional

license

NEC Confidential

SV8100 Application Blade

Simplified Installation


Shared Services and ACD MIS Server pre
-
installed


Browser
-
based configuration


Pre
-
loaded with all client applications

NEC Confidential

Download from Application Blade

Thank You