knowledge_management_manchester_v1.0

feelingmomInternet and Web Development

Dec 7, 2013 (3 years and 4 months ago)

63 views

Knowledge Management
in TENCompetence:
concepts & tools



Ruud Lemmers


Logica (The
Netherlands)

Agenda

1.
Linking TENC problems to KM

2.
TENC tools related to KM

3.
TENC problems


what did we solve?

4.
KM implementation background

5.
Demo

Linking TENC problems to KM (1/2)

2. Overview

Hard to get an overview of all the possible formal and
informal knowledge resources … that are available, and
to identify the most appropriate for their needs.

3. Sharing

The pro
-
active sharing of knowledge and learning
resources is a major problem.

Linking TENC problems to KM (2/2)

4. Assess acquired competences

It is still hard to assess the competences of …
employees … who have studied and worked in a variety
of settings.

5. User support

Current … knowledge management environments
provide too little effective support to the users in their
various tasks.

TENC tools related to KM


Competence Editor: data for analysis


LearnWeb2.0: knowledge resources


TENTube: networks


Learning Path Editor


Liferay: wiki, message board, content
management, blogs, …


(Social Help: user support)

TENC problems


what did we solve?

2. Overview

LearnWeb, (Liferay)

3. Sharing

LearnWeb, TENTube, (Liferay)

4. Assess acquired competences

QTI support

5. User support

Social Help tool & research

KM implementation background


Placed within the imaginary company “MGNR”, which is
working in the electronic assembly business.


Setup by HR personnel, Business Experts and a
System Administrator.


The company is in an early phase of their
implementation; setup is (almost) complete, use is just
starting.


Focus on soft skills, not on functional competences.

Why is KM important for MGNR?

Derived from the EFQM excellence model:

1.
“Are people satisfied and wanting us to do well?”

Fostering innovation, developing others, flexibility,
decisiveness, etc. increase satisfaction.

Motivated colleagues do better and stimulate them to
stay.

2.
“Are our customers satisfied and using us more?”

Knowing how to treat our customers well (and doing
so!) helps sales.


Rethinking Employment

at a time of Economic Uncertainty

Acknowledgement

This reference implementation was inspired by and used
input from the EPIQ business demonstrator:


Competence profiles


Competences


Sample resources


Paper “The TENCompetence EPIQ’s business
demonstrator development”, from “Int. J. Cont.
Engineering Education and Life
-
Long Learning, Vol. 19,
Nos. 4/5/6” 2009, by Elena Shoikova and Vladislav
Denishev.



Demo

Knowledge Management in
TENCompetence: concepts
& tools



Contact
:
ruud.lemmers@logica.com

or sync with my Poken

.