Fleet Complete Solutions Overview - Complete Innovations

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Dec 12, 2013 (3 years and 10 months ago)

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www.completeinnovations.com

FLEET COMPLETE

Corporate Overview

1

www.completeinnovations.com

ABOUT COMPLETE INNOVATIONS

2

Founded in 1998,
Complete Innovations is a leading global provider of
mission critical fleet, asset and mobile workforce management solutions


Complete
Innovations has provided dispatching, fleet tracking and mobile
resource management solutions to over 5,500 companies
worldwide


One
of the fastest growing companies in North America


Profit200 &
Deloitte Fast500


Based
in Markham,
Ontario, Canada


www.completeinnovations.com

PARTNERSHIP WITH AT&T

3

AT&T

is US’ second largest wireless carrier whom
CI have successfully
partnered in a co
-
sell relationship since 2009.


In
May 2011, AT&T launched CI’s product portfolio on their bill
.


AT&T

has over 7000 sales reps representing CI’s product portfolio.



www.completeinnovations.com

AT&T MOBILE SOLUTIONS

VALUE PROPOSITION AND STRATEGY

4

Increase productivity
through
the deployment of integrated mobile
solutions


Connected
devices, mobile applications such as tracking, field
service automation, fleet management, application development,
machine to machine integration, tech support and full lifecycle
management etc.


Provide
professional services to design, integrate, deploy and manage
across all areas of a solution


www.completeinnovations.com

WHY AT&T?

5

AT&T
offers the
nations largest
most advanced 4G
network


Covers 275 Million
people


2000 more US Cities compared to Verizon


AT&T
operates
the nations largest Wi
-
Fi
network


Serves 105.2 million wireless subscribers


Includes
more than 30,000
hotspots across the nation


Communication services to SMB include:


Voice, Data and Video


Bundles


Internet Access & Support


Local Service and Long Distance


Wireless




www.completeinnovations.com

Fleet Complete PC Application

Asset Tracker

AT1000

Handset Solutions

Resource & Action Tracker, HOS

Fleet Tracker

MGS100,
MGS200 or MGS500

6

3 SOLUTIONS ON 1 PLATFORM


All

3

Fleet

Complete

solutions

can

be

tracked

and

managed

from
:


.NET PC App


Browser
+ Mobile
Browser
(HTML5) App


iPad

AppC

www.completeinnovations.com

7

7

GPS TECHNOLOGY OVERVIEW

Data Centre

Security & Redundancy

GPS Satellite

Wireless Networks

2G, 3G, 4G, LTE

Internet

Office

Fleet

Asset

Resource

www.completeinnovations.com

WHY FLEET COMPLETE?

8

A feature
-
rich software platform, that scales up to meet the needs of
enterprise customers and user
-
friendly enough for SMB customers
.


Bundled, no capital outlay solutions on
one
bill,

exclusively offered
through
AT&T.


Fleet Complete offers
Fleet Tracking
,
Asset Tracking
and
Action
Tracking
in one platform accessible from a rich desktop app, web
browser app,
iOS

app and
Android
app
.


We are
a
m
ission
-
critical

company that is focused on providing the best
possible customer service including free unlimited training and support.


www.completeinnovations.com

PRODUCT STRENGTHS

9

High Loyalty


Low customer churn rate, less than 1
%


Proven technology


10+ years
in
-
market, owned
and developed by Complete
Innovations


In
-
House R & D


New features are often based on feedback from our large base of
existing
customers


Reliable


All customer data is stored in a
AT&T Data
Center


3 year warranty on
Fleet Tracker

hardware


1 year warranty on Asset Tracker hardware


www.completeinnovations.com

APPLICATION ACCESS ANYWHERE

.NET software application for your PC
-

FREE

Web Interface (IE9, Safari, Firefox)
-

FREE

Mobile application (Android/iPhone/
iPad
)
-

FREE


Permits
search of location or vehicle from a single search bar and
centres map on
device


Located device user on the map so they can logout and see closest
worker to
them


Perform a trip replay (pc only) of any day including speed/speed limit,
poi notifications,
etc


Further development to be released monthly to include POI creation,
rule editing, asset
editing


Download “Fleet Complete”
from the
Apple
Appstore

or
Google
Play

www.completeinnovations.com

RAPID CUSTOMER GROWTH

11

Subscriber Count continues to grow



Adding over 1,000 subscribers per month



Less then 1% churn rate



0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
2006
2007
2008
2009
2010
2011
2012
www.completeinnovations.com

IN
-
HOUSE PROFESSIONAL SERVICES

12

Our Professional Services team
has
the expertise and resources
to enhance
The Fleet Complete platform, integrate it
with it customer systems, and even build
new components to compliment our
products


The team provides:


Custom reports development Systems
integration with other back
-
office systems


Custom mobile applications to
accommodate specific business
requirements related to the mobile
workforce


Core product customizations and
enhancements to accommodate any
business requirements (Enterprise
customers only)


www.completeinnovations.com

COMPETITIVE ADVANTAGES

13

Developed by Complete Innovations

Exclusive national partnership with
AT&T

Many large customers that are referable

Fleet Complete is a platform


track vehicles, assets and resources


Many competitors can only track vehicles

Complete Innovations has been in business for over 12 years

Complete Innovations reinvests into technology

Professional
Services

Integrated billing with
AT&T

After sales support (in
-
house dedicated training and customer
support team)

Many
of our competitors are small in size, and resellers of
technology

Award
-
winning technology


www.completeinnovations.com

FLEET COMPLETE TARGET MARKETS

14

Fleet

Tracker

Opportunities

Courier

Parts

Delivery

Office

Supplies

/

Furniture

/

Food

&

Beverage

Delivery

Armored

Vehicles

Passenger

(Limo,

Patient

Transfer
)

Environmental

Services

Waste

Management

Tow
-
Trucks

HVAC

Plumbers

Electricians

Technicians





Asset

Tracker

Opportunities

Landscape

Property

Management

Restoration

&

Repair

Construction



www.completeinnovations.com

FAST FACTS

15

Fuel is the #1 operating cost of most companies with fleets


Every 6 mph over 60 mph decreases
fuel economy by 10%


Average truck uses ~
1 gallon
of fuel for every
1 hour of idling


Harsh braking and rapid acceleration reduce fuel economy by 33% on highways and
5% in the city


Driver
behavior has a huge impact on fleet operating costs


Speeding tickets & accidents can result in an increase in insurance rates


Aggressive driving increases wear & tear and maintenance costs
-

up to $1,500 per
year per vehicle


Maintenance
is 5% of a vehicle’s total cost of ownership


Poorly
-
running engines can use 10
-
20% more fuel


Keeping tires properly inflated can improve fuel efficiency by as much as 19%


Efficient
fleet utilization is key to ROI


Using fleet management, companies can reduce
labour

costs by 8%


Eliminate unauthorized use of fleet vehicles


www.completeinnovations.com

KEY BENEFITS

16

Real time fleet management


Enables businesses to track location, speed and direction your vehicles are
traveling to be able to
respond to customer needs faster and more accuracy


Operational
efficiencies


Reduced speeding, idle time, off hours driving, reductions in payroll and paid
overtime.


All of these can be achieved by monitoring your remote workforce


Vehicle
maintenance


Scheduled proactive maintenance in the system allows for easier management
of vehicles and prevent costly vehicle repairs


Increased
revenues


Business can get more work out of existing field staff in the same time period


They can use GPS tracking to reduce wasted time, increase dispatch efficiency
and route the closest worker


www.completeinnovations.com

KNOW WHERE THEY ARE

Real
Time Tracking

17

Owners need to know whether their workers are in the right place, when
they got there and when they leave to run things effectively


Geo
-
fencing lets them create defined work area

boundaries, and track all activity around them



Set
boundaries in which they need to contain

vehicles or equipment


Ensure their assets are being used in
properly

and in compliance with established rules


Fleet Trackers enables business to control their

employees actions and the use of their assets



Create
alerts for any breech of the geo
-
fence boundary to 'catch' any
unacceptable activity


Follow up on employees who are constantly violating boundaries




www.completeinnovations.com

ENHANCED CUSTOMER SERVICE

18

Tracking will help you respond to customer
need
faster
and with greater accuracy


Improve
dispatching


Increase customer satisfaction


Save
valuable company time


Fleet Tracker can track and report on each vehicle
in
your fleet, enabling
you to dispatch the closest
worker
, as well as provide proof that
employees completed
their jobs in a timely manner


www.completeinnovations.com

REDUCE EXCESSIVE SPEEDING

19

Excessive speed is dangerous and burns extra fuel increasing risk &
cost to fleet operations.


Reducing excessive speeding will
:



Save fuel


Reduce unsafe driving


Encourage better driving behaviour


Prolong vehicle health


Each
6 mph over 60 mph decreases
fuel economy by 10%


www.completeinnovations.com

MINIMIZE ENGINE IDLE TIME

20

Reducing engine idle time will:


Save
fuel costs

Extend life of vehicle

Reduce greenhouse gas emissions


Excessive
idling wastes fuel: average truck

uses 1 gallon of fuel for every 1 hour of idling,
60 min of idle time per day can use up to 300 gallons


of fuel annually


Equivalent of
$2,000/vehicle
every year!


www.completeinnovations.com

MANAGE VEHICLE MAINTENANCE

21

Vehicles get the best gas mileage when they operate in peak condition


Staying on top of vehicle maintenance will help to:



Keep vehicles running efficiently


Decrease fuel costs


Automated maintenance reporting:



Mileage
, operating times, duration

and
date


www.completeinnovations.com

CONTROL INSURANCE COSTS

22

Speeding tickets and other moving violations are

an
unneeded expense of operating a fleet


A
single ticket can raise your insurance
rates, and


More
than one can end up costing you
thousands
more each
year


Controlling insurance costs requires
:


Reduce
speeding


Reduce unsafe driving


Reduce accidents, loss and theft


www.completeinnovations.com

STOP UNAUTHORIZED USAGE

23

Over 90% of companies
have take home
fleet vehicles



Huge potential liability that can

come
from employees using

company
vehicles without approval

or
knowledge


www.completeinnovations.com

POWER TAKE OFF (PTO)

24

Auxiliary
equipment attached to a vehicle where power is required for
operation


Examples:


Tow trucks, dump trucks,
boom
trucks


www.completeinnovations.com

REDUCE LABOUR COST &

IMPROVE PRODUCTIVITY

25

Stop guessing if employee’s time sheets
are accurate
, and eliminate

the
effort
of processing
manually timesheets


Stop paying high overtime costs

Eliminate false time sheet claims

Save office administration time


Know where your
employees vehicles
have been,

when they arrived
, and how long they have been

there
; productivity will increase because

employees
know you know


www.completeinnovations.com

OUR CUSTOMERS

26

www.completeinnovations.com

Destiny Resources

(TELUS Fleet Tracker)

Orderit.ca

(TELUS Track and Dispatch)

Dynamex

(TELUS Resource Tracker)

CUSTOMER TESTIMONIALS

www.completeinnovations.com

CASE STUDY

28




BAE
:
Sharon Vincent


IMAP
Channel Manager:
Luis

Bouza


IMAP
SCAM:
Jason Blanchard


MAC
: Michael Beale



DUNN TIRE

www.completeinnovations.com

CASE STUDY

29


Customer

Problem

/

Negative

Impact
:


Dunn

Tire

used

a

GPS

system

to

track

its

fleet

of

delivery

trucks

while

drivers

used

cell

phones

to

communicate

with

dispatchers
.

The

company

wanted

to

gain

efficiencies

with

a

more

robust

mobile

management

solution



integrating

tracking

and

messaging

capabilities

together
.

DUNN TIRE

www.completeinnovations.com

CASE STUDY

30


Solution
:

Fleet

Tracker

MGS
200

with

Garmin

Integration

in

71

vehicles

Garmin

Integration

provides

drivers

with

the

latest

delivery

schedules

and

driving

directions

assistance

Dispatchers

are

able

to

more

easily

communicate

with

the

drivers

using

text

messaging

to

enforce

safety

standards

and

enhance

customer

service






DUNN TIRE

“ With the new Fleet Complete and Garmin system, we intend to phase
out the use of cell phones in the majority of our trucks for a savings of
about $14,000 a year.”




Vince Wagner, Director of Distribution, Dunn Tire


www.completeinnovations.com

CASE STUDY

31


Customer

Benefit
:

Increased

visibility

into

the

use

of

vehicles

and

driver

behavior

More

efficient

dispatching

and

communication

with

drivers

Fleet

Complete

all
-
in
-
one

tracking

and

dispatching

platform

allowed

Dunn

Tire

to

do

more

with

less

resources


AT&T

Benefit
:

71

MGS

200
’s

with

Complete

Innovations



Fleet

Tracker

AVL

Software

Solution
.

ARPU

$
26




DUNN TIRE

www.completeinnovations.com

DEMO OF SOFTWARE

32

www.completeinnovations.com

Key business benefits:


Manage and monitor driver behavior


Reduce fuel
costs


Increase vehicle
life


Minimize unauthorized
vehicle use


Optimize routing and fleet utilization


Increase driver productivity


Ideal
for:


Small, medium or large fleet


Businesses looking to increase
visibility on their fleet location and
activity


Fleet owners who want to minimize
fuel expenses and fleet running costs


33

FLEET
TRACKER

www.completeinnovations.com

Features
:


Do
-
it
-
yourself install
capability with OBDII
connector


Built
-
in accelerometer for
movement detection


Built
-
in back
-
up battery for
tampering prevention


3 year warranty



34

MGS100 SELF
-
INSTALL

www.completeinnovations.com

Features
:


Covert pro
-
install


Built
-
in accelerometer for
movement detection


Variety of inputs for sensor
readings such as emergency
button, driver ID, temperature
sensor, door sensor, PTO
sensor, etc.


3 year warranty


35

MGS200 PROFESSIONAL INSTALL

www.completeinnovations.com

Features
:


Covert pro
-
install


Built
-
in accelerometer for
movement detection


Variety of inputs for sensor
readings


Ethernet cable for internet
connection


Optional
WiFi

Adapter for
wireless internet connection
for up to 100
ft


3 year warranty


36

MGS500 with OPTIONAL WIFI

www.completeinnovations.com

37

FLEET TRACKER DEVICE FAMILY

Features

MGS100

Self
-
Install

MGS100/200

Pro
-
Install

MGS500

Installation

Self
-
Installed

Professional

Professional

I/O inputs, ex Door Sensor

No

4 inputs, 2 outputs

13 inputs, 4 outputs

Onboard Ethernet Port

No

No

Yes

Wi
-
Fi Capable

No

No

Yes

Vehicle ECM Integration

No

Yes

Yes

Driver ID Support

No

Yes

Yes

Temperature Sensor support

No

Yes

Yes

Garmin Integration support

Yes

Yes

Yes

PTO Integration support

No

Yes

Yes

Over
-
The
-
Air Configuration

Yes

Yes

Yes

Power Source

OBDII

Hardwired

Hardwired

Battery Back
-
up

Yes

Optional

Optional

www.completeinnovations.com

Garmin GPS navigation devices

can
be integrated with Fleet Tracker to
provide in
-
vehicle messaging,
dispatch and
route
navigation.


Features:


Pre
-
Canned
Responses/ Messages


Two
-
Way
Messaging


Automatic navigation for dispatched
activities


Automatic job updates


Driver ID Login


Time
-
card
reports


Application:


Couriers, Delivery Trucks,
Landscaping Businesses,
Technicians, Electricians,
Construction, Restoration

38

GARMIN INTEGRATION

www.completeinnovations.com

Save
time identifying drivers and
individual
road behaviors
, while
keeping vehicles and assets safe
with built
-
in security features
.


Features:


Unique Key Fobs


Multiple Key Fobs per one
vehicle


Driver ID with buzzer


Driver ID with starter disabling
for protection against theft


Time
-
card reports


Application:


Fleets with Multiple Drivers per
Truck,
Oil&Gas
, Crew
Transportation vehicles, Transit
vehicles, School buses



39

DRIVER ID INTEGRATION

www.completeinnovations.com

Fleet Tracker can be integrated
with an optional Emergency
Button for increased driver safety
in cases of emergency or distress.


Features:


Covert installation


In
-
app or email notification of
emergency, accident or distress



Application
:


Remote crews, Field workers,
Lone workers,
Oil&Gas
,
Emergency Response Fleets

40

EMERGENCY BUTTON INTEGRATION

www.completeinnovations.com

Fleet Tracker can easily integrate with
a Power Take
-
Off connection and
monitor accurate usage of the power
required for auxiliary equipment.


Features:


Time of ON and OFF status of the
auxiliary
equipment


Accurate report on PTO usage to
avoid under the table work


Receive alerts when the equipment is
used, ex. when snow plow lowers the
plow, the customer gets informed that
their street is being cleaned


Application:


Tow Trucks, Dump Trucks, Cranes,
Excavators, Forklifts,
Liftgates
, Snow
Plows, Garbage Trucks


41

POWER TAKE
-
OFF SENSOR

www.completeinnovations.com

Monitor and regulate climate control
for transportation of temperature
-
sensitive products.


Features:


Measure temperature in F and C


Transmits temperature status every 4
seconds


Receive alerts for any unnatural spike
in temperature


Historic report of temperature
throughout the transportation period
for quality assurance



Application:


Pharmaceutical and Medical
Transportation Fleet, Livestock
transportation, Passenger and Public
Transport

42

TEMPERATURE SENSOR

www.completeinnovations.com

Monitor the times and duration of
the open door status on your
vehicles.


Features:


Accurate usage time on door and
hood activity for increased
preventative maintenance


Duration of open door status for
accurate monitoring of passenger
pick
-
up transportation stops


Application:


Public Transit, Bus, Taxi, Delivery
Vehicles, Trailers

43

DOOR SENSOR

www.completeinnovations.com

Monitor true odometer and fuel
economy readings to stay on top of
your routine maintenance.


Features:


Accurate value of mileage and
engine hours taken from the
engine control module


Correct usage of fuel used by the
engine


Application:


Public Transit, Bus industry,
Passenger Transportation

44

ECM INTEGRATION

www.completeinnovations.com

Key b
usiness
benefits:


Visibility of non
-
powered assets
such as trailers, containers, power
generators, constructions
equipment


Reduced theft and misplacement of
equipment


Monitoring of rented equipment


Ideal for:


Businesses with large or expensive
equipment that is routinely left on
job sites for weeks or
months


Businesses that rent equipment out


45

ASSET TRACKER

www.completeinnovations.com

Features
:


Magnetic installation capability


Hardwire installation capability
for recharge


3 year battery without recharge
(dependent on transmission
rate)


Motion sensor


Rechargeable battery




46

AT1000

www.completeinnovations.com

Monitor and regulate climate control
for transportation of temperature
-
sensitive products.


Features:


Measure temperature in F and C


Instantly transmits spikes in
temperature in storage trailers, etc.


Historic
report of temperature
data
during the storage period



Application:


Logistics, Cargo Transportation,
Livestock Transportation, Medical and
Pharmaceutical Product Storage

47

TEMPERATURE SENSOR

www.completeinnovations.com

Monitor the times and duration of
the open door status on your
containers and trailers


Features:


Accurate usage time on door and
hood activity for increased
preventative maintenance


Alerts for unauthorized door
activity to prevent theft or cross
-
border smuggling


Application:


Logistics, Storage, Warehousing,
Cross
-
border Transportation

48

DOOR SENSOR

www.completeinnovations.com

Monitor
the fuel levels, or any
other measured readings, in your
equipment, such as power
generators, water towers,
etc


Features:


Receive alerts in cases of fuel
levels dropping when equipment
is not powered to prevent theft


Accurate reading on the fuel
levels to avoid unnecessary
refueling trips



Application:


Construction Equipment Rentals,
Oil & Gas Equipment Rentals,
Mobile Water Towers, Irrigation
Systems


49

FUEL LEVEL SENSOR

www.completeinnovations.com

Monitor any type of activity with
ON/OFF, OPEN/CLOSE or
UP/DOWN statuses.


Features:


Receive
instant alerts when the
status has been changed


Keep historic log of the activity
on the equipment for accurate
work
-
sheets, preventative
maintenance and safety



Application:


Construction, Transportation,
PTO Equipment, ATM Machines


50

DIGITAL SENSOR

www.completeinnovations.com

Applicable in situations where the
Asset Tracker is not hardwired to
a trailer and requires to be
recharged on regular basis.


Features:


12V charger


Equipped with wall plug for any
office wall outlet for a quick
recharge


Includes a cigarette lighter
connector for recharging in
vehicle



51

AT1000 CHARGER

www.completeinnovations.com

Key
business benefits:


Visibility of field and remote crews’
activity and job status


Ability to dispatch work activity to the
closest available worker


Ideal for:


Businesses with remote crews


Scheduling
or tasking
employees
who
aren’t always driving the same
vehicle



52

RESOURCE TRACKER

www.completeinnovations.com

Features:


GPS location tracking


Dispatch activities to handsets


Schedule tasks and delivery
appointments for your drivers
from HO


Near real
-
time status updates to
tasks, activities and
location


Historic log of all dispatched
activities and tasks


Accurate report on time cards
and working hours



53

ANDROID and
iOS

www.completeinnovations.com

54

ACTION TRACKER HOS

Key
business benefits:


Automated compliance on Hours of Service
Regulation


Reduced paperwork associated with log
books and roadside inspection


Digital reports on worker’s available hours
according to the regional regulations


Ideal for:


Long

hauling

companies

with

over

the

border

transportation


Trucking

companies


Oil

&

Gas

Transportation

www.completeinnovations.com

Features:


Available Hours reporting


Roadside Inspection mode


Electronic Driver Vehicle
Inspection Report (DVIR)


“Slip
-
seat” capability


Violation Reports


Driver Log
Archive

55

ACTION TRACKER HOS

www.completeinnovations.com

56

Pricing

Solution

Fleet Tracker

Asset Tracker

Resource
Tracker

Action
Tracker
HOS

Monthly Price

$24

$29

$45

$10

$20

$5

$7

Contract term

No
Contract

3
-
year

3
-
year

No Contract

3
-
year

No Contract

3
-
year

Self
-
Install Hardware

$155

$0

N/A

$155

$0

N/A

N/A

MGS200 Hardware

$155

$0

$0

N/A

N/A

N/A

N/A

MGS500 Hardware

N/A

N/A

$155

N/A

N/A

N/A

N/A

Professional
Installation

$130

N/A

Included

$130

N/A

N/A

N/A

Locate Intervals
(variable)

2 min

2 min

2 min

2 min

2 min

15 min

N/A

Transmission
Frequency (variable)

6 min

6 min

6 min

6 min

6 min

15 min

N/A

Included Data

2 MB

10 MB

1 GB

2 MB

2 MB

Included
with Data
Plan

Included
with Data
Plan

www.completeinnovations.com

PRODUCT SUPPORT

57

David Prusinski
, VP of Sales

(416) 629
-
7063 |
davidp@completeinnovations.com



Stephen Nesbitt
, Manager, Last Mile Industry Solutions

(647) 637
-
6314 |
stephenn@completeinnovations.com


Sandro

Arnone
, Technical Channel Manager

(800) 220
-
0079 |
sandroa@completeinnovations.com






www.completeinnovations.com

SALES SUPPORT

58

David Prusinski
, VP of Sales

(416) 629
-
7063 |
davidp@completeinnovations.com



North East
-

CT, DE, MA, ME, NH, NJ, NY, PA,
VT

Mike
Mihajlovski
, RSM

(800)
220
-
0779
x 228 | Cell (647)
637
-
6341

mikem@completeinnovations.com

South East


AL, FL, GA,
MS, PR

Stephen
Smyth
,
RSM

(770)
241
-
9111

stephen.smyth@completeinnovations.com



South Central


AR, KS, LA, MO, OK,
TX

Mitch Norris
,
RSM

(214)
926
-
8216

mitchn@completeinnovations.com

Pacific


CA,
NV, OR
, WA

Utena

Yokoshima
,
RSM

(310) 243
-
6478

utena.yokoshima@completeinnovations.com

Mid
w
est



IA, IL, IN, MN, ND, NE,
OH,
SD, WI

Tim
Haubenreiser

,
RSM

(312) 841
-
1780

timh@completeinnovations.com

Desert Mountain


AZ, CO, ID, NM
,
MT, UT, WY

Lisa Lynn Francis
,
RSM

(720) 206
-
6703

lisa.francis@completeinnovations.com


Mid Atlantic


DC
, KY, MD
, NC, SC, TN,
VA
,
WV

Mark Moffett
,
RSM

(484)
680
-
6444

mark.moffett@completeinnovations.com