New Severe Winter Storm Plan Reflects Lessons Learned


Nov 8, 2013 (4 years and 8 months ago)


Benefits Enrollment Now!2
Reality of Healthcare Costs 4
Walk-in Flu Shot Clinics 5
“Quiet Time” for Parents 7
Training for Emergencies 8
“Dental Divas” Take Prize!9
Gold Award for Heart 10
Kaleidoscope 12
In This Issue:
Volume 15#19
This past winter was an especially dif-
ficult one.Were you working during the
December or late January winter storms?
Were you stranded at the hospital?Did
you sleep in one of the Biltmore area
hotel rooms or on a mattress on the floor?
Did you need assistance
fromMission to get to the
Mission’s new Severe
Winter StormPolicy (Safety
Manual#405,Found on
MODunder Corporate
Safety Policies &Procedures)
reflects many of the lessons
learned fromour experience
last winter,addressing the
unanticipated needs we iden-
tified.For example,after last
year’s January snowfall,
Mission decided to purchase
a number of lightweight foam
pads for sleeping in addition to the large
number of floor mattresses and cots we
already had available.
Mission operates under an Incident
Command structure,which allows us to
coordinate multiple hospial functions
froma single location during a major
emergency.During a severe winter storm,
you will typically see the Incident
Command Center open,and that will
serve as the “nerve center” for the hospi-
tal.If a severe winter stormis predicted,
leadership will be notified and will begin
meeting in advance to make plans and
communicate with our staff through
numerous means.
The decision to activate the Severe
Weather Plan will be made by the hospi-
tal Administrator On Call (AOC) when
there is a Winter StormWarning for the
Asheville area with an extremely high
probability for a significant amount of
snow fall.Example:10-12 inches or more
which is expected to cause widespread
road conditions and staffing problems.
Many times we will experience winter
weather that will not affect hospital-wide
staffing and will not require plan activa-
tion.When this plan has not been activat-
ed,staff are responsible for being at work
(see Employee Handbook) and any
staffing issues are left up to directors and
In a nutshell,here are just a few
things that you will need to know:
Employees are expected to put forth all
reasonable effort to get themselves to the
hospital to meet their work commitment.
Employees will be respon-
sible for planning ahead to
include transportation,
child care,pet care,person-
al care items,medications,
change of clothing,i.e.,
uniforms,sleeping bags,
etc.See page six for sugges-
tions on what items to
pack for an extended stay.
Department directors will
be responsible for deter-
mining staff needs for their
that staffing is needed in almost all clini-
cal and support services.Depending on
the extent of the storm,this may include
staying on campus for up to 48 hours for
essential areas.
The new policy states that staff mem-
bers who are required to stay past their
normal working hours (per their direc-
tor/manager),will be paid incentive pay
for non-working hours (sleep time).
New Severe Winter StormPlan
Reflects Lessons Learned
What you need to know to prepare
Continued on page 6
2 • Scope • October 8,2010
October 1 marked the beginning of
our Annual Benefits Enrollment period.
Fromnow until Monday,November 1 at
5 pm,you have the opportunity to review
your Mission health benefits and make
your benefit choices for the new year.
Please take some time to review your
Annual Enrollment materials to ensure
that you,and your eligible
family members,get the
benefits you need and
want in 2011.
Without exception,
November 1,2010,is the
deadline for making your 2011
benefit elections.Mark your cal-
endar so you won’t forget!

You recently received a detailed
Annual Enrollment kit (orange envelope),
delivered to your department,which
explains all that’s changing for 2011.
Here’s a summary of a few key things we’d
like to call to your attention:
• We’re introducing a new third party
administrator,or TPA,to improve the
service Mission families receive.Effective
January 1,2011,HealthSCOPE Benefits
(HSB) will administer Mission’s health,
dental,flexible spending account and
dependent care spending account plans.
This means HSB will administer claims
for these plans and provide support in the
event you have questions about the status
of your claims.
• There’s a new medical plan option
you may want to consider.We’ve added a
new,lower cost medical plan option for
2011.Called the “HSAPlan,” it offers
comprehensive coverage at a lower per-
pay cost to Mission employees.
• We have made some enhancements
to comply with Health Care Reform.This
includes the elimination of the lifetime
maximumlimit on benefits received
through a Mission medical plan.And we
have increased adult dependent eligibility.
Adult children can now participate in the
Mission medical,dental,dependent life
and/or vision plans to age 26,regardless of
their student status,even if they are no
longer considered your dependent from
an IRS perspective.
We have a new,online resource to
provide on-demand benefits informa-
tion.Log on to our new benefits portal
at www.MissionandMe.comto
learn about your benefit choic-
es,find answers to benefit
questions or get con-
tact information for our
benefit partners.
All benefit plan elections must be
made online through Lawson Employee
Self-Service (ESS) for Health,Dental,
Vision,Long Termand Short Term
Disability,Supplemental Life Insurance,
Dependent Life Insurance,FSAfor
Health Care,and Dependent Care.
If you are covering your spouse on
your health plan,you must complete the
spouse questionnaire even if you are not
making any other changes.
If you opt out of health plan coverage,
you must provide proof of other coverage
or you will be enrolled in the Basic Plan.
If you do not go online and make your
benefit choices for 2011,you will maintain
your current coverage,except enrollment
in the Flexible Spending Accounts for
healthcare or dependent care.You must
re-enroll in those plans annually.
Go online today and spend a few
moments reviewing your materials and
deciding which benefit options are the
best fit for your situation.Enrollment is
easy and benefits are too important to
leave to chance.
Annual Benefits Enrollment is Underway!
Update your benefits before 5 pm on Monday,November 1
To access Lawson for online
benefits enrollment
• Click on CITRIX Program
Neighborhood on the desktop,and
enter user name and password.
• Click on LAWSON to access
Employee Self-Service.
• Inside Lawson,click on “Benefits
Please read the on-line instructions for
each section carefully.To move from one
step to the next,online,use the links on
the left side of the page.
Need a password?
No problem.
If you do not have a username and
password,you will not be able to access
employee self-service.Talk with your
director or supervisor about completing
the form to request a user name and
password from Computer Services.
Assistance is available.
If you need help completing your
• SJ Campus in the Employee Self-
Service area Monday - Friday from
7 am until 5 pm from October 8 -
November 1
• Human Resources Office at
5 Frederick Street Monday - Friday from
7 am until 5 pm through November 1
A Closer Look
Scope • October 8,2010 • 3
Thanks to a collaboration of volun-
teers frommany Mission departments,
thousands of Western North Carolina
residents received information about the
symptoms of stroke and getting the life-
saving care they need without delay.
These volunteers instructed more
than 4,500 people on the importance of
utilizing FAST,calling 911,recognizing the
signs and symptoms of a stroke,and how
to performcompression-only CPR.
Volunteers included RNs,CNAs,NPs,
EMTs,analysts,HUCs,and junior volun-
The education was just one of many
events organized by the Minutes Matter
group created by Dana Triplett,Robin
Jones,Carolyn Crook,Teri Giordano and
Frank Castelblanco.Departments include:
9 Step Down
Asheville Surgery Center
Care Management
Cath Lab & Cath Lab Recovery
Emergency Department
Heart Path
Heart Service Line Leadership
Heart Service Research
Heart Tower Information Services
Institutional Review Board
Junior Volunteer Services
Neurotrauma ICU
Nursing Education
Regional Transport Services
Staffing Pool
Trauma Care
Take Stroke
to Mountain
State Fair
4 • Scope • October 8,2010
Rising healthcare costs continue to
make headlines.In fact,it was one of the
major catalysts for the recently passed
Health Care Reformlegislation.At a
national level,total health care spending
is projected to be $2.6 trillion,or $8,290
per person,in 2010.What,exactly,con-
tributes to this astronomical cost for
health care?Improvements in technology
and other advances in health care,the
development of new drugs,longer life
spans,and the increase of chronic illness-
es all contribute to rising costs.
As a large health care system,
we continue to contend with
health care cost inflation.
Maintaining our focus on the com-
munities we serve,providing for
ourselves and our families,navigat-
ing Health Care Reformand its
implications on insurance and gov-
ernment reimbursements for our
services are top priorities as we
move forward.
As an employer,we remain
committed to offering the same
competitive benefits in 2011 that
we have always offered.In fact,
where we can make improvements,we
have.Improvements implemented for
2011 include the introduction of a new
Third Party Administrator for medical
benefits to improve quality and service,an
additional medical plan option,and the
implementation of a new benefits infor-
mation portal (
Even with these,the reality is that health
care cost inflation continues to be a chal-
lenge for Mission as an employer as well
as a provider of health care services.
Both Mission and its employees will
experience cost increases for health care
coverage in 2011.For Mission,our overall
2011 medical/prescription drug cost
increase is expected to be 8.2%.Mission
will absorb the majority of this cost
increase by paying an additional,estimat-
ed $7Min health care services for
employees in 2011.(It’s important to note
that our medical plans are self-insured,
meaning Mission,and not an insurance
company,pays these costs directly.)
Employees will see an increase in bi-week-
ly contributions for medical and prescrip-
tion drug coverage ranging from$1.05 to
$2.12 for single coverage,depending on
the medical option and level of coverage
For Mission specifically,factors that
contribute to our rising health care
(including prescription drug) costs include
increased usage of plan benefits,(project-
ed) growth of the number of employees,
and large claims by employees.
Additionally,the 2011 changes man-
dated by Health Care Reformwill
increase the cost of our plan by 1.5%,or
$546,000 (the national trend is 3%).For
2011,the Health Care Reformlaw
required changes to the Mission medical
plan including:no lifetime dollar limits (or
maximums) on essential benefits,and
extended coverage for children up to age
26 (regardless of student or tax dependent
status) provided they are not eligible
under another employer’s health plan.
You will learn more about these changes
as you review your 2011 enrollment
How can we keep costs down in 2011?
You’ve heard it before,but containing
health care costs continues to be a shared
responsibility.This partnership between
you and Mission will be even more critical
once all of the provisions of the Health
Care Reformlegislation are understood
and implemented in 2014.
You can help yourself physically and
financially by taking advantage of the My
Healthy Life program,using Mission
pharmacies,electing generic drugs when-
ever possible,and avoiding unnecessary
At Mission,we believe the time and
money we spend to provide you with
competitive and diverse benefits to meet
your needs and those of your family are
important investments.In turn,we ask
that you take the time to consider your
personal health and financial situation
and what you can do to become more
informed about your benefit choices for
2011 and beyond.It comes down to each
of us taking ownership of our health and
health care to help improve and manage
our health and lower costs.
Mission is committed to helping
employees obtain and maintain good
Source:Mission Human Resources
The Reality of Healthcare Costs
We all know that a doctor’s office visit costs
more than $30.But that’s all some of us
(those enrolled in the PPO Plan) pay for our
co-payment in-network.The actual national
average cost of a PCP visit ranges from $95 to
$265 and a visit to a specialist is $115 to
Who pays the rest?Mission does.Our health
plan is self-insured.Our insurance partners
charge us only for maintaining networks,nego-
tiating discounts with physicians and facilities
and for administration services.While they pay
medical claims on our behalf,we reimburse
them for all claims.
Scope • October 8,2010 • 5
Taking advantage of wellness benefits
at Mission is literally like having money in
your pocket.That’s because so many of
these benefits are offered at no or very
low cost to you,all in an effort to keep
you well.
Wellness benefits covered 100%with
network providers include:
• Annual Physical – One (1) examper
calendar year
• Annual Wellness Lab (General
Health Panel {Comprehensive Metabolic
Panel,CBCwith diff,TSH},Lipid Panel,
• GYNexam– One (1) examper cal-
endar year;includes all expenses related to
a pap smear and routine pelvic exam
• Well Baby/Child Care
• Immunizations (adult and children)
• Shingles vaccination,age 60+
• Mammogram– One (1) per calendar
year @100%(preventive or diagnostic)
• Prostate Specific Antigen (PSA) test
– One (1) per calendar year limit
• Screening for Colorectal Cancer –
Annually,age 40 and up
• Sigmoidoscopy – Age 40 - 49;One
(1) every three (3) to five (5) years;age 50
and up,annually
• Colonoscopy – Annually at age 50;
age 40 if a family history of problems
• Bone Density Test for osteoporosis
every two years for women age 50+
If you have any of the following con-
blood pressure,elevated cholesterol or
depression,you may enroll in the My
Healthy Life programs.Receive 100%
coverage for eligible labs at a Mission
Health SystemLab,free counseling and
education charges and free or reduced co-
pays for medication.(Coverage varies for
HSAparticipants.Please check with the
programto find out more about what can
be covered at 100%.)
You can earn up to $100 additional in
your Health Reimbursement Account
(Consumer Driven Health plan) or Health
Savings Account (HSA) for 2011 by getting
your labs drawn at one of Mission’s Lab
Express locations prior to your annual
physical (employees only).
1.Make an appointment with your in
network primary care doctor for your
annual physical.
2.Call (828) 213-2222,option 2,to
make an appointment at Mission Lab
Express at 261 Asheland Ave,2 Regional
Medical Park Drive or 445 Biltmore to
have your blood drawn at least 2 - 3 weeks
prior to your doctor’s appointment (Blue
Ridge and McDowell employees can use
their respective hospital labs).Be sure to
8-12 hours prior to having your blood
drawn (water or black coffee only).Your
lab results will be sent to your primary
care physician.
3.See your doctor for your annual
physical.Your doctor should have already
received the lab results and can discuss
themwith you at the time of your
4.Your physician may order addition-
al lab work.Additional lab work covered
by the health plan will be applied to your
deductible (HRAdollars can be used) or
coinsurance will apply if your deductible
has been met.
HRAand HSAaccounts will be
updated monthly to reflect the $100 cred-
it (the lab work and physical must be
completed and claims sent to HSB before
the credit is given).Both the lab work and
in network physical must be completed by
December 31,2011,to be eligible for the
$100 incentive in 2011.
Many prescriptions are offered at zero
co-pay.Refer to your handy Rx Pocket
Card (in your enrollment packet).
Source:Mission Human Resources
Are You Getting the Most
FromYour Health Plan Benefits?
Great features to improve your health and save money
Free Flu Shots are another benefit for staff!
Take advantage of the walk-in flu shot clinics at Staff Health
No appointment necessary
Tuesday,Oct.12,1 pm - 5:30 pm
Friday,Oct.15,7:30 am - Noon
Tuesday,Oct.19,7:30 am - Noon
Friday,Oct 22,1 pm - 5:30 pm
Thursday,Oct 28,7:30 am - Noon
and 1 pm - 5:30 pm
Friday,Oct 29,7:30 am -11:30 am
At Mission Community Pharmacy (Sweeten Creek Road)
Saturday,Oct.23,10 am - Noon
6 • Scope • October 8,2010
Staff may elect to arrange for and pur-
chase their own local hotel roomat their
own cost to ensure their comfort and pri-
vacy.Soon we will post a listing of local
hotel rooms in Scope and on MODthat
offer discounts to Mission staffers during
winter months.An individual department
may elect to purchase hotel rooms from
its own budget.The hospital will only pro-
vide funding for hotel rooms that were
purchased to supplement on-campus
sleeping areas.Sleeping areas may include
vacant patient rooms,empty conference
rooms and training rooms,empty offices,
and any available patient holding rooms.
Transportation for essential staff will
be provided up to 20 miles fromcampus.
Each request will be evaluated on an indi-
vidual basis with consideration given to
road conditions and the volume of
requests for a particular area.Staff using
the transportation pool will be required to
work extended shifts per department
needs and should plan accordingly.
Directors,managers and physicians
requesting transportation must submit a
Transportation formwhich must be
signed indicating that the staff member is
essential for their area.Transporting staff
and physicians home fromthe hospital
may be available on a limited basis
depending upon the coordination of pick-
ing up new staff.The priority of the
Transportation Pool will be to transport
staff to the hospital.
Food and Nutrition Services will pro-
vide food vouchers ($6 per meal) for three
meals a day for staff members who are
required to stay on campus.
Directors and managers should
acquaint themselves with the Severe
Winter StormPlan prior to activation.
The policy,along with forms and attach-
ments,may be found in Safety Policies,
Here’s hoping that this winter will be
milder than the last and we won’t have to
activate this plan.As you know,however,
it’s best to plan for things that never hap-
pen rather than find yourself unprepared.
So let it snow!Our patients need us,
and Mission will work hard no matter the
weather to provide great care.
No one wants to be stuck at the
hospital during a snow storm.The key
is to have those things that will make
the time easier.
As you prepare,think “weekend
camping trip.” Packing suggestions
• Medicines (prescription and OTC)
• Contact case and solutions
• Hair care products
• Personal care items such as tooth-
brush and paste,deodorant,body
lotion,mouthwash,foot powder,
comb and brush
• Clothing changes including
uniforms,bedroom shoes,
• Sleeping bag and mat,or a blow-up
mattress with pump
• Pillow
• Extra cash
•Travel alarm clock
• Cell phone charger
• Personal towels and washcloths
For downtime consider:
• Crossword puzzle books
• A new novel or magazines
• Jigsaw puzzles,playing cards,board
• Booklight
Snack items such as:
• Microwave popcorn
• Hot chocolate
• Cup O’ Soup
• Fruits
•Trail mix
• Crackers,potato chips,etc.
For your car:
• Full tank of gas
• Extra blankets
• Road flares
• Snow boots
• Heavy socks
• Bottled water
Above all:
• A sense of humor
• A positive attitude
Severe Weather Plan,continued
Pregnant women everywhere know
the importance of taking steps to main-
tain good health.However,one step that
is too often overlooked is the need for
pregnant and postpartumwomen to get
vaccinated against the flu.
On September 15,the Department of
Health and Human Services issued a let-
ter naming many national organizations
now urging pregnant and postpartum
patients to get vaccinated against seasonal
influenza,even if they received H1N1 or
seasonal influenza vaccine last year.The
message is simple:
1.Pregnant women should receive sea-
sonal influenza vaccine.Influenza is
more likely to cause severe illness in preg-
nant women than in women who are not
pregnant.Risk of premature labor and
delivery is increased in pregnant women
with influenza.Vaccination during preg-
nancy has been shown to protect both the
mother and her infant.
2.Influenza vaccine is safe.Influenza
vaccine (inactivated,not nasal spray) can
be given to pregnant women in any
Postpartumwomen,even if they are
breastfeeding,can receive either type of
Find more information at
Healthcare Providers Endorse Flu Vaccine
for Pregnant Women
Scope • October 8,2010 • 7
Nina King-Lewis Rehab Inpatient
Maria Garren Lab-Microbiology
25 Years
Rhonda Anderson Cardiology Invasive
Patricia Camby Pharmacy
Donna Cook Staffing Pool
Mark Snyder Pastoral Care
Kevin Brooks Respiratory Svcs.
Scott Danks Staffing Pool
Tabatha Henson CVPC
15 Years
Josephine Conley Laundry
Tammy Debruhl Pre-reg/Insurance
Anthony Green Emergency Department
Lorraine Jackson Material Operations
Aneta Payne Vascular OR
Amy Sprinkle Medicaid Eligibility
Virginia Womack CVICU
Angelena Woon Facility Dispatch
Vicki Annico Clinical Informatics
Yelena Botezat Environmental Svcs.
Jeffrey Bryant Pharmacy
Katrina Buckner Olson Huff Practice
Margaret Callahan Social Work
Machelle Cathey Huff Center
Owen Clark Pharmacy
Bernadette Cranford Huff Center
Melissa Dawson-Ruggles Huff Center
Melody Fish Radiology Spec.Proced.
Carole Frye Pediatric Hem/Onc
Gwendolyn Jones Collections/Cash
Pauline Kelly ER Registration
Nelda Mahlin Pediatrics
Suzanne Main Rehab Inpatient
Susan Malay SATU
Lisa Metcalf ASC
Gail Muirhead Huff Center Therapies
Cecilia Neira Psych 5S
Victoria Whitlatch Safe Kids
5 Years
James Allen GROUNDS
Dayna Argall Labor & Delivery
Margaret Bishop Pharmacy
Rebecca Bradley Mother Baby
Amy Cantrell 4S Orthopedics
Julian Cate Child Life
Ludmila Cojocari Environmental Svcs.
Zita Darabont Pharmacy
Sharon Davis HIM
Marc Fayssoux SATU
Claire Fontana Women’s Surgical
Yu Hang Radiology-Nuclear Med.
Charles Hill,Jr.Rehab Inpatient
Joyce Hillman PACU
Dashan Jenkins Food & Nutrition
Emily Lizardo-Mitchell Cardio Invasive
Brenda Mires SATU
Ilsa Mollenkopf Huff Center Therapies
Linda Morrow Regional EMS
Mary Nameth Pediatric Psych
Robert Odell Material Operations
Pamela Payne SATU
Joseph Penland Life Safety & Bldg.
Karen Randolph 9 Step Down
Timothy Reeves Business Planning
Bobbie Resh Spine Unit
Patricia Riddle Health Ed.Center
Margaret Smith Staffing Pool
Stacey Sparks Foundation
Kathryn Stegman NICU
Stephanie Stokely Emergency Dept.
Geoffrey Thompson Information
Maria Tirgoala Environmental Svcs.
Frances Triplett Gift/Bean Shops
James Watson,Jr.Security
Celebrating Service
Mission Hospital Financial Dashboard August July June Variance toYTD
Total discharges 3,531 3,588 3,381 499
Total Patient Days 17,227 16,854 16,243 1,575
Length of Stay 4.9 4.7 4.8 0.0
Bad Debt/Charity Care (% of gross revenue) 5.6% 6.9% 4.5% 0.8%
Health Care Expense (in thousands) 2,236 2,486 3,407 2,089
Total Net Operating Revenue (in thousands) 71,927 69,896 68,513 (8,925)
Total Operating Expenses (in thousands) 66,020 64,342 62,651 18,042
Operating Margin (in thousands) 5,907 5,554 5,862 9,117
Anew two-hour afternoon “Quiet
Time” for new parents and their baby has
been instituted in our Mother-Baby unit,
a change designed to give the new family
time alone together to rest,get started
with breastfeeding in privacy,and bond
with the new baby.
At 2 pmevery day,an announcement
is made overhead,other extended family
and friends are asked to leave,and the
doors to the unit are closed.Only the one
support person designated by the mother
and the baby’s brothers and sisters are
permitted to be with mother and baby.
Routine hospital services such as house-
keeping are postponed.Doctors,nurses
and clergy are asked to schedule their rou-
tine visits either before or afterwards.
“We welcome family and friends on
Mother-Baby,” said Patrick Ryan,RNC,
CCE,BSN,nurse manager for the unit.
“But we realize that many new parents
have no time at all just to themselves.
Surveying nurses,physicians,and most
important,our patients,we found over-
whelming support for setting aside the
quiet time.For us,it was a question of
empowerment,of giving moms a say in
what they want their stay to be like.What
they told us is that they did not feel com-
fortable being the ones to ask visitors to
leave,but they wished we would do that
for them.
“Since we began ‘Quiet Time,’ our
mothers are more rested.We are having
more success with breastfeeding initia-
tion.The entire unit is quieter.”
“Quiet Time”
For new parents
and baby
8 • Scope • October 8,2010
Training to Meet the Unexpected
Annual training is underway for more than 300 staff mem-
bers fromMission’s Emergency Department and Regional
Transport Services,who must brush up their skills for mass casu-
alty incidents (Code Triage) and treating and decontaminating
victims of hazardous materials.
The class is coordinated by Mike Barnett,communty EMS
coordinator;Stephanie Whitaker,RN,interimEDmanager;
Barina Beck,RN,interimEDclinician;Jay Schreiner,RTS
Training coordinator;and taught by several staff members.
Besides class work,participants practice donning hazmat suits
and respirators (above right),learn correct washing techniques,
and how to remove their suits without contaminating themselves
or others.They also become familiar with Mission’s decon
resources,including both indoor and outdoor showers at the
entrance to the ED,and Mission’s portable decontamination
Most often,hazardous materials in our area means an expo-
sure to an industrial solvent or chemical.However staff members
are also trained in recognizing and decontaminating bioterrorism
threats,such as anthrax or radiation exposure.
You may wonder why so many must be trained to recognize
and respond these types of incidents.Just a few years ago,an
unknown chemical was released into the air (later to be found
harmless but irritating to the eyes and throat) at T.C.Roberson
High School and many students and faculty were exposed.It
required an army of Mission staffers to decontaminate the vic-
tims,arriving in school busses,swapping out every 20 minutes to
a fresh team.Also,with so many hazardous substances passing
through our area on two interstates and by rail,the possibility
exists for a major spill.The safety of our patients and community
requires us to be well-prepared to handle a mass casualty if we are
called upon.
Pediatric gastroenterologist Rose
Graham,MD,MSCE,has joined the pedi-
atric gastroenterology
practice at Mission
Children’s Hospital.
Dr.Grahamis board
certified in both pedi-
atrics and pediatric
gastroenterology and
Pediatric GI specialists care for chil-
dren with intestinal,liver and nutritional
problems.Dr.Grahamwill practice with
Mission pediatric GI specialists Michael
Bates,MD,PhD,and Douglas LaGarde,
MD,at Mission’s Reuter Outpatient
Center at 11 Vanderbilt Park Drive.Dr.
Grahamhas special professional interests
in helping children with inflammatory
bowel disease,celiac disease,reflux dis-
ease,constipation and intestinal failure.
Dr.Grahamreceived her medical
degree fromthe University at Buffalo
School of Medicine and master’s degree in
clinical epidemiology at the University of
Pennsylvania Center for Clinical
Epidemiology and Biostatistics.Before
coming to Asheville,she was at the
Children’s Hospital of Philadelphia for
more than a decade.There she completed
her residency in pediatrics and her fellow-
ship training in pediatric gastroenterology,
hepatology,and nutrition.She then estab-
lished and served as medical director of
the hospital’s Intestinal Rehabilitation
In addition to joining the Mission
Children’s Hospital physician team,Dr.
Grahamjoins Mission Medical
Associates,the physician group practice
of Mission Health System.
New Pediatric Gastroenterologist
In the photo above,Mike Barnett (far right) led trainees on a tour of Mission’s portable decontamination trailer,which can be placed on the Memorial
Campus or used on site to decontaminate up to six patients at once.The trainees also practiced donning hazmat suits,respirators and hoods,and how
to properly remove them to avoid contamination of themselves and the treatment area.
Scope • October 8,2010 • 9
MERIT in Motion!
Bronze MERITin MotionAwards
Bryan Hall,Rehab Inpatient
“Bryan assisted a very tearful woman
who had been discharged fromthe ED
with a Camboot.She had taken it off and
could not figure out how to put it back
on.Bryan retrieved a wheelchair,helped
calmthe woman down and took her to
the lobby.Once in the lobby he asked for
assistance so she could make a phone call,
and spent 15 minutes teaching her how to
put on/take off the Camboot.Bryan could
have easily walked by this woman,but he
chose to stop what he was doing and go
above and beyond his regular duties to
assist a stranger.”
Heather Eeifert-Scheu,Registration -
Bed Control
“Every day Heather greets our visitors
and patients with a warmhello and big
smile.She is especially good with the chil-
dren who come in for outpatient treat-
ment or to be admitted.
“Recently a young mother came in
with her young son.The mother seemed
overwhelmed and was now having to
bring her son to be admitted.Both moth-
er and son appeared to be emotionally
upset.The young man was scared about
being at the hospital and was crying.
Heather got a coloring book and crayons
and sat in the floor with the scared young
man and talked calmly to him,got himto
stop crying and to color for her.This act
helped the other staff member be able to
register the patient in a timely manner.
Heather’s sense of caring for this young
man showed true MERIT,not only to her
co-worker,but most of all to the patient
and his family.”
Department MERITIn Motion
Amanda Blackwell Regional Transport
Bethany Taylor 8NSTJ
Deb Robertson Staffing Pool
Deb Salazar MSICU(CNTH)
Erica Arndt 4S Orthopedics
Julie Shelton Heart Path
Karen C.Avedisian Food &Nutrition
Kyle Draper Food &Nutrition
Lila Cate Ambulatory
Marie Makela NTICU
Rebecca “Alison” Lucas OP Infusion
Robin Hardister General Surgery
Rodney Rhymes Cardiology Echo
Savannah Williams 9 Step Down
MERITin MotionAwards
Abby Miller Neurosciences
Amy Desrochers Spine Unit
Ashley Harn 4S Orthopedics
Ben Newton 4S Orthopedics
Cara Poli Rehab Inpatient
Carissa Parks Neurosciences
Cindy Robert Rehab Inpatient
Daniella Bonea IVTherapy
Duane McMullen ASC
Emma Nyagbona Environmental
Janet Allen PACU
Jennifer Umbarger NTICU
Kathryn Tompkins Neurosciences
Keith Bradshaw Food &Nutrition
Kellie Worley Neurosciences
Kyle White Central Transport
Loretta Smith Food &Nutrition
Mary Hipps Environmental Services
Melanie Pugh IVTherapy
Sean Snyder Neurosciences
Shelly Wallace Land Mission Children’s
Susan Candace Bonney Psych 5S
Tiffany Stevens Neurosciences
Wilma Eichler IVTherapy
Yusvany Estrada Food &Nutrition
Left to right are Cindy Harding,
Shamekia McIntosh,
Dr.Stephanie Sabatini,and
Shawn Henderson,all of
Mission Children’s Dental
Program.The Divas collectively
lost 75 pounds in the past
LightenUp4Life Challenge and
were the Mission team leaders.
Each member received a Wii
and a Wii fit or a gift card
equivalent in value.It’s not
too late to sign up for the cur-
rent session.Get a team
together and go to
to register.
Meet the Lighten Up 4 Life “Dental Divas!”
10 • Scope • October 8,2010
MAHEC Classes in November & December
The following programs will be offered by
MAHEC during November and December.For
more detailed information such as credit,descrip-
tion,and fees,please visit or call
(828) 257-4475.
Basic Life Support (BLS) Healthcare Provider
November 8,8:30 am - 12:45 pm
Advanced Cardiovascular Life Support (ACLS)
November 15-16,8:30 am - 5:30 pm
Basic Life Support (BLS) Healthcare Provider
November 3,9 am - 5 pm
Allied Health Education
Reiki II (Limit 15)
November 3,9 am - 5 pm
9th Annual Care of the Premature Infant:The
Culture of Caring
November 5,8:15 am - 4:15 pm
Fundamentals of Upper and Lower Extremity
(Peripheral) Joint Mobilization for Physical Therapist
November 6-7,8:30 am -1 pm
Orthopedic Manual Physical Therapy for the
Cervical andThoracic Spine
November 13-14,8:30 am-5 pm
NC Physical Therapy Continuing Competence:Next
Steps - Recording,Reporting and Audits
November 18,6 pm - 8 pm
Update on Medical Coding:ICD-10,CPT,and RAC
November 30,9 am - 4:30
Dental Education
Neck,Back & Beyond:Preventing Pain for Peak
November 19,9 am - 12:30 pm
Journey Through the GI Tract
December 10,1 pm - 6:15 pm
Digital Imaging Basics - Shifting fromAnalog to
December 10,8:45 pm - Noon
Healthcare Leadership and Management
Dealing With Difficult People
November 10,9 am - 4 pm
Suddenly Supervising
December 13-14,9 am - 4 pm
Coaching Healthcare Employees
December 16,9 am - 4 pm
Medical Education
9th Annual Care of the Premature Infant:The
Culture of Caring
November 5,8:15 am - 4:15 pm
EKGs:Practical and Applicable
December 2,9 am - 4:15 pm
Managing Bedside Emergencies
December 3,8:45 am - 4 pm
Mental Health Education
Reactive Attachment Disorder
November 1,9 am - 5 pm
Crossing the Great Divide:Inviting Faith,Religion
and Spirituality into Psychotherapy
November 2,9 am - 5 pm
Reiki II (Limit 15)
November 3,9 am - 5 pm
9th Annual Care of the Premature Infant:The
Culture of Caring
November 5,8:15 am - 4:15 pm
IFS Level 2Training Weekend 2
November 5-7,9:30 am - 2 pm
Clinical Supervision:An Active and Individualized
Approach (2-Day Workshop)
November 10-11,9 am - 5 pm
Unplugged:Exploring Video Game,Internet,and
Social Networking Addictions
November 11,1 pm - 5:15 pm
11MH040 - Sobonfu Somé presents Finding and
Sustaining One’s Gift
November 12-14,times vary
Being an Ethical and Effective Behavioral Health
Supervisor - Pt.2:What’s Your Supervisory Style?
November 16,12:05 pm - 1:20 pm
AdvancedTherapeutic Techniques for Treating our
Military Personnel and their Families
November 18,9 am - 4:30 pm
Developmental Play Therapy:The Dialogue of Touch
November 19,9 am - 5 pm
Engagement and Nurture
November 20,9 am - 5 pm
The Ethics of ‘In Treatment’
December 1,9 am - 4 pm
Come As You Are:Harm Reduction Approaches for
Clients with HIV,MH and SA issues
December 2,9 am - 4:45 pm
Being an Ethical and Effective Behavioral Health
Supervisor - Pt.3:Ethical Issues in Clinical
December 3,12:05 pm - 1:20 pm
Heart Services at Mission Hospital has received the Gold
Performance Achievement Award given by the American College
of Cardiology Foundation for treatment of heart attack.It is
based on a hospital’s consistent use of treatment guidelines
established by combining criteria fromtwo rigorous programs.
One is the ACTIONRegistry developed by the National
Cardiovascular Data Registry.The other is the “Get With the
Guidelines” programfor heart attack developed by the American
Heart Association.The guidelines include aggressive use of med-
ications like cholesterol-lowering drugs,beta-blockers,ACE
inhibitors,aspirin and anticoagulants in the hospital.
The new guidelines combine the best of both programs into
a single,unified national registry.It empowers health care
provider teams to consistently treat heart attack patients accord-
ing to current,science-based guidelines,and establishes a nation-
al standard for understanding and improving the quality,safety,
and outcomes of care provided for patients with coronary artery
disease,specifically heart attack patients.
Hospitals achieve the Gold Performance Award for meeting
these criteria at least 85%of the time for 24 consecutive months.
Only 135 hospitals in the nation received the Gold Performance
Award for 2010.
Mission won the Silver Performance Award in 2009 for hav-
ing met the criteria for 12 months in a row.
Mission Heart Receives
Award for Heart Attack Treatment
Scope • October 8,2010 • 11
Staff and volunteers are welcome to submit ads for “scope it out.” Please include your name and contact information.The ads themselves must include
your home e-mail or phone number – not your work contact info.No names will be printed.Listings will appear once in the next available issue of
Scope.To repeat the ad you must resubmit it.The deadline for each issue of Scope can be found on the last page of each edition.To place an ad,mail it to
Marketing andWeb Services,e-mail marketing or fax it to 213-4812.All questions regarding ads should be directed to 213-4800.
Cars and Motorcycles
Corvette for Sale:1981 T-top automatic Chevrolet
Corvette.$6,500 OBO.Call 828-275-0359.
2009 Toyota Camry Sedan:26,000 mi.all mainte-
nance done at dealer - have records,lifetime warranty
on powertrain.Desert Mica ext./tan interior,MP3/CD,
auto,4cyl,excellent condition $15,500.
1998 Camry LE:186,000 miles.White with tan inte-
rior,very clean and well maintained.Power windows
and driver seat sunroof works great.All services done at
177,000 miles,including timing belt and good Michelin
tires.Asking $3800.00 obo.Call 828-505-5968.
1995 GMC Dump Truck:5-speed transmission,6.0
L (366 big block gas engine.No CDL required!
All new tires!Off road type tires on rear.Steel dump is
7.5 wide,13.5 long,2 ft high with cover and additional
wood sides added.Will hold about 13 cubic yards.
52,000 miles.Asking $13,600.Call Tom at 828-645-7930.
1970 VWBug:Dark blue with blue metallic ghost
flames.Fenders are custom designed.disc brakes,
California windows,and many other new extras.Broke
down on the interstate and I don’t have the funds to get
it fixed (planning on a baby).I’ve already put in over
$5,000 into it but I’m willing to let it go for $1,500 firm.
Call Stephanie at 828-301-0414.
2004 Toyota Matrix:In good condition with
130,163 miles and a sport package for $6500.Service
has been well maintained.Car has a few scratches but
overall in good condition.Car has leather interior in
good condition.Willing to talk about price.Call 828-
Lincoln Town Car:2001 Pearl White with tan top,
cream leather seats,48,000 miles,one owner,excellent
condition.New Michelin tires,all power windows,seats,
locks,lumbar adjustment..$13,400.828-285-9000.
2001 Nissan Sentra:175k miles,runs great,new
tires,dependable starter car,$2200.828-674-2506.
Honda Odyssey EX-L w/DVD Minivan:
$14,950;96K;fully loaded w/leather;DVD/CD player;8
speaker premium sound;climate control-rear ac vents;
power seats,doors,locks,keyless entry/security;heated
seats;4 new tires;3rd row folds completely into floor;
great condition;runs like new;all general maintenance
up-to-date;email if interested:kimevan
2008 Kawasaki Vulcan 900:Leather saddle bags
and windshield.Excellent condition.3334 miles.Asking
$5800.Will email pictures.Contact 828-505-6017 or
email jcrocker77
2002 Subaru Forester L:Automatic,108,500 miles.
Well-maintained and recently detailed.New belts,differ-
ential,catalytic converter,etc.(This is a rebuilt title,but
owner has records of all maintenance and vehicle histo-
ry.) $5200 negotiable.Call 347-423-4354.
1992 7.3L Turbo Diesel Van:Econoline 350 w/
aftermarket turbo;rebuilt O/D transmission,new belts,
alternator,fuel pump,u-joints,brake steering box.
Factory towing package;157,000 miles;seats 7.Excellent
condition.Excellent travel van,travel trailer,or shuttle.
Homes and Land
Bungalow for Rent:3BR/1BA,clawfoot tub,hardwood
floors.Large fenced-in yard.Pets considered.$650/mo.
including $600 deposit.Close to downtown
Hendersonville.Call 828-290-2620.
Great Neighborhood in West Asheville:
Available Dec 1st with move in Thanksgiving weekend.
3BR/2BA,1200 sq ft.upstairs,6 years old and well kept.
Gas Heat/hot water,gas fireplace in living room,jacuzzi
tub in master bedroom,washer/dryer,deck and rocking
chair front porch,hardwood floors with bedrooms car-
peted plus 1 car garage.Storage and workspace in base-
ment,great landscaping.Veggie garden area too.Home
warranty in place.Walk to downtown West Asheville,
minutes to everything in downtown Asheville and very
close to bus line.Sorry,no dogs and non-smokers only!
1 year lease preferred.$1150/mo.and $1150 security
deposit.Email Lb28806
South Asheville Home For Sale:Peaceful private
wooded setting.Convenient to I-26 & I-40.8 miles
from Mission.2BR/2.5BA with finished basement.1653
sq ft on 0.47 acre lot.Fresh paint,new flooring,windows
and garage doors.$164,000.Request showing with Jim
Reid at Preferred Properties.MLS 470110.Please call
828-606-0590 or email jimreid
Lots in Weaverville:1.3 acre to almost 2 acres.
Many hardwoods throughout.Beautiful views on south
facing,gently sloping lots in Weaverville.1 level living
home sites easily possible on all lots!New restricted
subdivision 1.7 miles from Interstate I 26,Exit 15.
Starting at $59,800.Email tiresd for pic-
tures & information or call 828-645-7930.
6.8 wooded acres on Wonder
Leicester:9 miles from Patton Ave.Several 1 level liv-
ing home sites possible.Nice,quiet neighborhood.
Already divided into 2 lots of 3.4 acres each.Lot prices
are $59,300 and $66,300 or $118,000 for all 6.8 acres.
Email tiresd for pictures & information or
call 828-645-7930.
Condo for Sale:Grove at Appeldorn approximately
3 miles from Mission Hospital.838 sq.feet,1BR/BA.
Stainless appliances include refrigerator,microwave,dish-
washer,upgraded kitchen cabinets and countertops
W/D,patio w/locked storage.$115K.828-779-7317.
Private Rental Apartment:1BR/BA.Overlooking
Grove Park Inn and Beaver Lake.All utilities,expanded
cable,internet,phone,and washer/dryer access included.
No smoking.$750/mo.Very nice.Call 828-658-0491 or
Condo for Sale:$128,900.Top floor unit at
Carrington Place,1198 SF,2/2,built 2001,taxes $1029,
association fee $105/mo.Great mtn.views from covered
deck (with extra storage room).Assigned parking,no
garage.NewAC unit.Fresh paint.Carpet,except
entrance,kitchen and bathrooms.Separate dining,gas
fireplace,Hunter ceiling fans in living room and LARGE
bedrooms.W/D hookup.Frig,washer,dryer available.
Ready to move in.Call 828-676-1299.
2BR/2BA:Excellent location,9 foot ceilings,
washer/dryer connection,water included,private park-
ing.Rent $735 a month.828-551-2693.
Townhouse for Sale:In prestigious North Asheville.
180 Robinhood Rd Unit 4.12 minutes from Mission
Hospital;3BR,3.5BA,2 car garage.Central heat w/new
heat pump.Newly remodeled master bath w/granite
counter and large walk-in shower.New kitchen appli-
ances and granite counters.Gas fireplace in master bed-
room and living room.Hardwood floor in living room.
All kitchen appliances,washer and dryer included.
$269,000.Call Joe at (828) 250-0009 or email jlawren-
14 ft.x 70 ft.Mobile Home:For rent in Erwin
school district,10 miles from Mission.3BR/2BA,large
bedrooms on each end.Front and back deck,private
wooded lot on dead end road.New carpet and tile,
major kitchen appliances including washer and dryer.
Non-smokers,no pets.6 month lease and deposit.$550.
Call 828-683-2211.
Female Roommate Wanted:Share large 3 BR apt
in quiet,beautiful West AVL complex with 2 swimming
pools.Private BR and full bath.Dishwasher,W/D,bal-
cony.$600/mo includes all utilities,cable,and internet.
Smokers ok.No drinkers please.828-989-6996.
Cute 3BR/2BA:Less than 2 years old,with open
floor plan for the living room,dining room and kitchen
with all appliances plus a separate utility room.Tile in
both baths,carpet in the bedrooms and wood flooring
in the main room.Heat pump and a drilled well with a
big yard all on one acre in McDowell.Less than 25 min-
utes to the hospital or to downtown Asheville.Asking
$142,500.Call 828-668-4905 or 828-460-9712.
7 Acres in East Asheville:Several great building
sites for your new home with beautiful views and lots of
hardwoods throughout and very private.At exit 59 on I-
40 next toThe Cliffs of High Carolina.15
Asheville.Asking $175,000.Call 828-668-4905 or 828-
Exclusive Town Mountain Road:9 minutes to
the hospital.Contemporary European Design,featuring
open floor plan,high end European contemporary
kitchen featuring Snaidero cabinets;Miele,Viking,
Donbraunt,Blanco appliances.Great views-year round.
Large windows,pond,organic gardens,flat yard.
2BR/2BA,detached office/studio.Large garage/shop
space/renovation.Lot size 1.04 acres.$750,000.Contact
Fruitwood-colored BedroomSet:Includes 63”
low-boy dresser with mirror hutch with matching head-
board and frame that will fit either full or queen.$125.
828-299-3944 evenings.(East Asheville location).
Large Thomasville Dresser:Five drawers with
brass handles.47’ tall,18” deep,36” wide.Good condi-
tion.Mahogany color.$150.Call 828-258-1827.
Wood Futon Frame and Mattress:Mission-style
frame in very good condition.Cover optional.$225.
Call 828-713-7176.
Full-size Washer & Dryer:Electric,Lowe’s/Roper.
Purchaesd Oct.2009 for $570.Will sell for $425.
Located in East Asheville.Contact 216-544-7702.
Eco-Smart Fireplace:“Vision.” Eco-friendly,bio-
ethanol,vent free,heats large space.Cost $7500.Used
twice,new.Must sell- $2900.Visit website ecosmart- more info:squishface25
Very Nice Office Space:For rent 1 block from
Mission.Call 828-776-0702.
Ultra AB Lounger:Like new.$50.Call 828-450-
Telescope with Tripod:Bushnell model  78-9440.
$50.Call 828-232-2031.
Summit Stair Lift:110v (brand new).Sold new for
$2800.Sell for $1500.Call Gary at 828-606-3182 or
Jazzy GT Scooter Chair:$500.Call Gary at 828-
606-3182 or 828-685-3416.
Manual Wheelchair:$50.all Gary at 828-606-3182
or 828-685-3416.
Organ and Bench:$50.Call Gary at 828-606-3182
or 828-685-3416.
Playstation 2 and 10 Games:$100,obo 828-450-
10ft.Douglas Fir Artifical Pre-lit Christmas
Tree:Very beautiful and full.Bought from QVC last
year and it is too big for my living room.$150.Call 828-
Pilates Power Gym:Includes push up bar and
adjustable height.Never been used/still in box $350.
Call 828-242-3663 or 828-277-4110.
Pasture-raised Meats and Eggs:from
Headwaters of Poverty Farm,located in Barnardsville.
Call Thomas at 828-273-0549 or email
headwaters if interested.
Lost:Old green Stanley thermos somewhere between
the B side of 5 Heart and the men’s bathroom on the
X-ray hall on September 17.Heavy with some rust on
the sides and the bottom is pretty well dinged up.Silver
cup on top that has begun to crack and peel.E-mail me
at Berlin.WoodyJr. or call 828-683-8464.
Wanted:Inexpensive exercise bike.Call 828-505-
Youth Boy Clothes:Sizes 10-12.10 pairs of shorts
from Old Navy,JCPenny’s,Sears.30 t-shirts.2 sweat-
shirts some only wore once some never worn.Asking
$60 for all or at the very least $50.Call 828-707-0474.
Brand New Women’s Plus-size Clothes:Size
4X (30/32).Dress,skirts and a pair of size 32 red ‘’car
wash’’ pants.Items were purchased from Catherine’s.
Price tags are still attatched.$25 each FIRM.Also some
other used plus size items for sale at various prices.E-
mail Tonya at TEAZER26
Beautiful Princess-cut Diamond and
PlatinumEngagement Ring:1ct main stone with
2 additional diamonds on band.Paid over $6,800.Will
sacrifice for $3,100.Matching platinum and diamond
studded wedding band for an additional $500.Call 828-
Moving Sale:Dining room set,36” high top table
with leaf extension and 4 chairs,White washed with
light wood top $400;Gray 7 ft.microsuede sofa,two
44” wide matching chairs with ottomans,chairs have
reversible cushions,$1,000 OBO.Call 707-1514.
Alexander Lawn & Garden Equipment
Service & Repair:Pick up and delivery service.Get
your equipment ready for the spring.Service and repair
mowers,weed eaters,garden tillers,pressure washers,
chain saws.Insured.Call Charles 828 230-7264.
Pond and Landscape,Water Feature Expert:
New to the area offers maintenance and corrective
services for your water feature as well as new construc-
tion.Also has degree in horticulture and is a NC
Certified Plant Professional with 6 years of landscape
experience.Competent and capable of providing quality
landscape services.Call Ken 828-582-2073 or at
Dog Sitter Needed:For two sweet boys.We live on
a rough dirt road in Canton so a SUV,truck or all wheel
drive would be good.E-mail ginanursing
Master Carpenter:References and photos available.
Sports and Recreation
3 Days 2 Exciting Nights of Fun:Your choice of
destinations.Asking $45.Call 828-515-0309.
Beautiful 3BR/2BA Log Home Vacation
Rental in Saluda:Private setting on 3.5 acres with
gorgeous mountain views.For pictures and more details
visit discount off
current rates for Mission employees and family.Email
peacefuleasyfeeling for questions,bookings,
Mountain Bike:2004 Gary Fisher Wahoo,18” alloy
“hardtail” frame,ridden less than 100 miles,stored
indoors,never ridden off-road,Shimano Alivio shifters
and derailleurs,RockShox Judy fork,11-31 gearing.
$275.Call 828-713-7176.
2005 Specialized Roubaix Road Bike:56.5 cm
allow frame with carbon seatstays,fork and seatpost,
Ultegra rear derailleur and compact chain ring.Well
maintained.$700.Call 828-712-3017.
12 • Scope • October 8,2010
Scope is published twice monthly for the staff,physi-
cians,volunteers and friends of Mission Hospital.This
publication is produced by the Marketing and Web
Services Department,Mission Hospitals,509 Biltmore
The deadline for the next Scope is October 11 for an
October 22 distribution.If you have a story idea,
department news or an important announcement to
share,send it to Scope at
Ads for Scope It Out should be sent to or faxed to 213-4812.
President and CEO
Ronald A.Paulus,MD,MBA
Director of Marketing and Web Services
Janet Moore
Carole Donnelly
Marketing and Web Services Staff
Becky Brown,Ryan Chambers,
Kathleen DesMarteau,Merrell Gregory,
Robert Hackney,Amy Partilla,Ryan Perry,
Michelle Rabell,and Alison Whipple
Pete Adams
You can subscribe to receive
Scope online.Sign up for eNews
on a number of topics at
© 2010
Judia E.Singleton Environmental Services
Peter T.Webster Environmental Services
Diane M.Bookmyer Food & Nutrition
John-Paul Dozier Food & Nutrition
Lyudmyla Dranchak Food & Nutrition
Michelle R.Stanly Food & Nutrition
Nashita T.Struckman Food & Nutrition
Karen M.Fessler HIM
Brady C.Clark HR- Light Industrial Pool
Pamela F.Hendrix Insurance Billing and Collect
Jessica I.Scholle Medical Ctr.Pharmacy
Ashley M.Newton MSPC
Desiree E.Roberts MSPC
Toby N.Carver,RN MCSD
Sandra J.St.John Medical Center Coding
Laura J.Phillips,RN MSICU (CNTH)
Susan R.Vincent,RN MSICU (CNTH)
April W.Messer,RN MSICU (MMH)
Amelia C.Rhodes,RN MSICU (MMH)
Eunice L.Rank Occumed-Staff Health
Harvey J.Davis Operating Room
Chasarae C.Stalcup Operating Room
Linda L.Shifflett,RN PACU
Sarah E.Wilkinson Pediatrics
Leslie J.Lepp Radiology Admin.
Jared A.McKinney Rehab Inpatient
Bonnie K.Nix Rehab Inpatient
Nicolas J.Ianneillo Spine Unit
Kelly S.Reynolds,RN Spine Unit
Leah C.Trexler Spine Unit
Irene E.Pizza,RN Surgical Preop
Jolie L.Van Campen,RN Transfer Unit
Karen C.Snow,CNA I Trauma Care Unit
Lori Sorrells,RN Trauma Care Unit
The North Carolina Breastfeeding Coalition
recently presented Mission with the 2010
Breastfeeding-friendly Workplace
Award in recognition of our efforts to promote
the health of working families.
Natalia Rabin is now a certified recruiter
through NAHCR.
Todd Anderson,RRT CVT,clinical team
leader of Invasive Cardiology,recently passed the
Registered Cardiovascular Interventional
Specialist exam.
Four Mission staffers received kudos at the
September Department Manager Meeting for
being “trailblazers” in meeting Mission’s diversity
goals.Melanie Norman of Performance
Improvement,Ginny Raviotta of Women’s and
Children’s,Sheila Meadows of Human
Resources,and Sallie McCall of Mission
Children’s Specialists have all made diversity
education a priority with their staff.
Faisal Mohammed,RN and Teresa
Orozco,RN.both house supervisors who work
in the Regional Call Center,recently earned their
BSN degrees from Lees-McRae College.
Mohammed graduated summa cum laude and was
inducted into Alpha Chi National Honor Society.
He also received the nursing award given annually
by Lees-McRae.Orozco graduated magna cum
A full-page story about Mission ED’s Turbo
Track system appears in the September Issue of
HealthLeaders magazine.It features interviews
with Jason,Hunt,MD,medical director,and
Susan Jarvis,director at the time of the inter-
view.The story highlights improvements the new
system has created including:
• Door to doctor time reduced from 92 to 36
• Patient satisfaction increased to 95th per-
• Overall length of stay decreased by 20%
You can read the complete story at health- search terms are
“Mission” and “Hunt”.
Gail Howerton,RN,of the Operating
Room,retired September 29 after more than 30
years of service.Best wishes,Gail!
Linda Wright,CNA II on Orthopedics
recently retired after 33 years of service.
Pansy Morris of Environmental Services
recently lost her mother,Betty Marler.
Deanna Parker of Business Services and
Rick Parker of the ED recently lost their
nephew,Russell Scott Parker.
The Oncology Unit
along with her family and
friends are mourning the
loss of Nancy
Nancy worked at Mission
for 14 years and served as
team captain for Relay for
Life for several years.She
advocated passionately for
skin cancer screenings
after discovering her own
melanoma at one of Mission’s annual free
screenings.She will be missed.
Donna Lance of 6th Floor recently lost
her father,Joseph Cooney.
Accreditation for Radiology
Mountain Radiation Oncology and
Mission Hospital Radiation Oncology
have been awarded a three-year term of accredi-
tation in Radiation Oncology as a result of a
recent survey by the American College of
The ACR awards accreditation to facilities for
the achievement of high practice standards after
peer review evaluation of the practice,personnel
and facilities.Mountain Radiation Oncology and
Mission Hospital are one of only 208 accredited
facilities in the Americas and one in four prac-
tices in North Carolina.This is the fifth success-
ful accreditation since 1995.
Celebrate October!
Breast Cancer Awareness Month
Chiropractic Month
Dental Hygiene Month
Disability Employment Awareness Month
Domestic Violence Awareness Month
Eye Injury Prevention Month
Health Literacy Month
Healthy Lung Month
Liver Awareness Month
Medical Librarians Month
Medical Ultrasound Awareness Month
Pharmacists Month
Physical Therapy Month
Sudden Infant Death Syndrome,Pregnancy,and
Infant Loss Awareness Month
Talk About Prescriptions Month
1-8 Gerontological Nurses Week
3-9 Fire Prevention Week
3-9 Healthcare Resource and Materials
Management Week
3-10 Hearing Aid Awareness Week
3-9 Mental Illness Awareness Week
3-9 Midwifery Week
3-9 Nuclear Medicine Week
4-10 Healthcare Food Service Week
6-12 Physician Assistants Week
9-15 Pediatric Nurses Week
10-16 Case Management Week
10-16 Emergency Nurses Week
10-16 Healthcare Security and Safety Week
and Officer’s Day
11-16 Dialysis Technician Recognition Week
12-20 Action Week
17-23 Healthcare Quality Week
17-23 Hospital and Health System
Pharmacy Week
17-23 Infection Prevention Week
17-23 Kids Care Week
18-23 Medical Assistants Week
18-22 School Bus Safety Week
23-31 Red Ribbon Week
24-30 Healthcare Facilities and Engineering
24-30 Pastoral Care Week
24-30 Respiratory Care Week
31-Nov 6 Medical Staff Services Awareness
7 Bipolar Disorder Awareness Day
7 Depression Screening Day
15 Mammography Day
22 Stuttering Awareness Day
27 Lock your Meds Day
27 Lung Health Day
29 Psoriasis Day
Welcome New Mission Staff!
Aaron C.Graybill,RN 6th Floor (SJH)
Teresa D.Parker,CNA I 6th Floor (SJH)
Samantha Bryant Admissions & OP Regist.
Roberta J.Hoffman Audit Services
Patrick R.O’Bryan Business Planning
Amanda C.Weintraub EKG
Carla J.Allen Environmental Services
Wendy S.Hughes Environmental Services