I-CAN Service Expansion

esophagusbunnyManagement

Nov 20, 2013 (3 years and 8 months ago)

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I
-
CAN Service Expansion

Project Overview

Background


2007 study on economic impact of child care
sector


Subsequent plan to engage business and
economic development leaders in activities
to:

1.
Position the child care sector as a key player in the
health of the local economy.

2.
Stabilize
the local child care industry

3.
Influence
legislation to positively affect the quality,
affordability and accessibility of child care.

4.
Increase potential for young children to access quality
child care.

5.
Facilitate
access to high quality programs for
underserved families.


Background


A key activity for industry stabilization was
to investigate a collective management or
shared services offering


Kellogg Foundation Venture Grant provided funding for
feasibility study and pursuit of funds for start
-
up


Applied to Appalachian Regional
Commission for start
-
up funds in June 2008


Received word of award in September 2009


Why Shared
Sevices
?


Stabilize enrollment


Improve rate of fee collection


Improve provider business management
skills


Upgrade provider business management
tools


Achieve greater consistency in quality
among providers in:


Business management practices


Program delivery in the area of early literacy


WE HAVE A PLAN

I
-
CAN Expansion:

Background

Steuben Child Care Project Existing Services:


Provider state licensing and registration


Child care resource and referral for families


FDA Food Program claim management for
providers


Professional development provider training


Child care subsidy administration for Steuben
County

I
-
CAN Expansion:

Background

Membership
-
based Integrated Care &
Assistance Network (I
-
CAN) Existing
Services:


Discounted professional training


Office equipment resource center


Curriculum support tools


Discounted purchasing of arts and crafts supplies


Discounted purchasing of food


Lending library of books for providers and
children

I
-
CAN Expansion:

The Plan

Shared Services strategy to expand existing
I
-
CAN services to include:


Marketing, recruitment and enrollment of
families/children


Centralized billing and fee collection
OR

group
access to child care management software


Tax preparation assistance


Early Literacy curriculum and training


Possible access to on
-
call substitute(s) through
cross
-
training of
I
-
CAN

administrative staff

I
-
CAN Expansion:

The Plan

MARKETING, RECRUITMENT & ENROLLMENT

Features


Promotion of
I
-
CAN

child care provider
network,
matching of
families,
administrative management
of family enrollment and
orientation
for
“premium” members who have achieved 5
or better on FCCERS
.

Benefits


More
stable program census (and therefore
income), more time to focus on program
provision, less paperwork
.

I
-
CAN Expansion:

The Plan

CHILD CARE MANAGEMENT SOFTWARE

Features


Comprehensive operating system for child
-
care specific tasks (Minute Menu Pro)


Menu planning and meal tracking


Billing/invoicing, automatic bill
-
paying service,
multiple
fee
schedules


Complete record on
every
child (basic, immunization,
health)


Time/use and expense tracking
for tax
purposes


Daily
parent communication
sheet


A
ctivity
planning &
scheduling


I
-
CAN Expansion:

The Plan

CHILD CARE MANAGEMENT SOFTWARE

Benefits


Well
-
managed, successful business


Easy
invoicing and more stable fee
collection


Easy
and comprehensive
record
-
keeping will help
providers access their full tax refund


G
reat
customer service with daily parent
communication sheet, automated bill
-
paying and year
-
end statement report for parent tax records.


Automated
invoicing and parent bill
-
paying creates a
buffer zone between providers and parents where fee
collection is concerned.


I
-
CAN Expansion:

The Plan

TAX PREPARATION ASSISTANCE

Features


Early
-
in
-
season skilled tax preparation and e
-
filing
at no cost to the self
-
employed child care provider
.


Benefits


Reporting of all eligible deductions and claiming of
all eligible credits through no
-
cost skilled tax
preparation means a higher
refund;
tax preparation
early in the season and e
-
filing gets
refunds
in
provider accounts fast.

I
-
CAN Expansion:

The Plan

EARLY LITERACY CURRICULUM AND TRAINING

Features


I
-
CAN premium members would receive materials
and training on the pre
-
school component of the
research
-
based curriculum used by their local school
district or the one used by Steuben County Head
Start.

Benefits


Consistency in school readiness curriculum delivery
throughout the county to the many children
receiving care in family child care settings.

I
-
CAN Expansion:

The Plan

SUBSTITUTE SERVICES

Features


One or two
I
-
CAN

administrative staff members
would be cross
-
trained, certified and credentialed
as child care substitutes and could be deployed as
“last resort” substitutes when providers cannot find
coverage through the usual channels.

Benefits


Eliminates provider stress over disappointing
customers because of an inability to fill a staffing
gap.

PLAN MEETS REALITY

I
-
CAN Expansion:

The Reality


Unemployment rate doubled between June
of 2008 (grant submission) February 2010
(4 months into grant year)


5.6% in June of 2008; 11 % in February 2010


Providers lost census


State subsidy allocation dropped causing:


County eligibility level decrease from 200% to 120% FPL


Families of 131 children lost subsidy


Enormous waiting list for fee assistance (424 as of April
2010)


Providers lost census


I
-
CAN Expansion:

The Reality


CSEA VOICE Union


Fair share dues deduction from subsidy
reimbursement


Provider reluctance to pay dues to two
organizations


C.A.$.H. Partnership Limitations.


Providers ineligible for assistance if:


Claim home depreciation


Spouse is also self
-
employed


Household income is higher than $50,000 per year


Have farm or rental income


PROVIDERS RESIST
JOINING THE NEW I
-
CAN

I
-
CAN Expansion:

The Reality


Provider resistance due to:

1.
Crisis of low census

2.
Concern over “joining” and paying dues to
two organizations

3.
Don’t view themselves as business people


RE
-
CENTERED FOCUS

I
-
CAN Expansion:

Tight Focus on Quality


De
-
emphasize membership


Remove tiered membership


Promote basic membership


Focus on quality improvement


FCCERS assessments


Cash incentives for those who complete it (target 16
in process by year
-
end)


Early literacy curriculum & training
FOR ALL


Adapted from Head Start for home
-
based, multi
-
age
setting


Minute Menu Pro license & training
FOR ALL


Reduce barriers to participation through technology
grants (possible new funding)


I
-
CAN Expansion:

Re
-
upped Efforts For Stability


Bridge fund


Assistance for families who lose subsidy
eligibility when:


Eligibility limits change


Income increases


They are between jobs


Funds go through parents to providers


Tied to quality: available only for use with
quality
-
rated providers


Generates parent demand for quality


I
-
CAN Expansion:

Re
-
upped Efforts For Stability


Business Engagement


June 17
th

event


Business Champions for Early Learning


Follow
-
up communications to alert champions
of opportunities:


Author op
-
eds


Call on elected officials


Include child care in plans


Provide financial support


Chamber of Commerce Roundtable


Invited to educate group about child care issues



I
-
CAN Expansion:

Keeping Up The Good Work


Continue offering popular supports


Contract and policy review and update


Prompted providers to improve business and program
practices


Taking a fresh look at their rights and status as the
business owner


Minute Menu Pro


Those using it LOVE it!


I
-
CAN Expansion:

Generating Provider Interest


Lacking time and resources, a crucial
step was skipped in planning process …

INVOLVING PROVIDERS!


September Roundtable


Food, free training incentives offered


Open, two
-
way exchange of ideas about
shared services:


Staff explain intentions and motivations behind
project


Providers talk about their needs, wants and
aspirations


A RISING TIDE



LIFTS ALL BOATS