Big_Data_Competencyx 88.6 KB

engineerbeetsAI and Robotics

Nov 15, 2013 (3 years and 10 months ago)

833 views


1


Big Data Industry Sector


Occupation Progression Chart and Skills Competency Model


A Work
-
in
-
Progress


Big Data Intern

Description
: Provide s
upport and learn from the department to which assigned throu
gh a
willingness to perform all requested
tasks
.


Perform supervisory duties? No

Education

Work
force Preparation

Work Experience

Can e
xperience and education balance
each other?

Licensure

Certification

Salary/Wages

Employment Outlook

References


Big Data

Researcher


Description
:

The Big Data Researcher studies the big data possibilities for an organization in
depth. Using

different methodologies the big data researcher identifies, investigates and
implements new big

data technologies for the organization
that will enable new business and
product opportunities in

diverse areas.


Perform supervisory duties? No

Education

Workforce
Preparation

Work Experience

Can e
xperience and education balance
each other?

Licensure

Certification

Salary/Wages

Employment
Outlook

References


Big Data Engineer


Description
:

The Big Data Engineer builds what the big data solutions a
rchitect has designed.
Big data
engineers develop, maintain, test and evaluate big data solutions wi
thin organizations.

Most of the
time they are
also involved in the design of big data solutions, beca
use of the
experience they have
with Hadoop based technologies such as Map

Reduce, Hive
,

M
ongo DB or
Cassandra.

A big data
engineer builds large
-
scale data processing systems, is an expert in

data warehousing
solutions and
should be able to work with the latest (NoSQL) database technologies.


2


Perform supervisory duties? No

Education

Workforce Preparation

Work Experience

Can e
xperience and education balance
each other?

Licensure

Certification

Sa
lary/Wages

Employment Outlook

References


Big Data Solutions Architect


Description
:

Big Data Solutions Architecture is an architecture domain that ai
ms to address
specific big data
problems and requirements. Big data solutions architects are traine
d to de
scribe
the structure and
behavior of a big data solution and how that big data solution
can be delivered
using big data
technology such as Hadoop. He or she needs to have
hands
-
on experience with
Hadoop
applications (e.g. administration, configuration mana
gem
ent, monitoring, debugging,
and
performance tuning).


Perform supervisory duties? No

Education

Workforce Preparation

Work Experience

Can e
xperience and education balance
each other?

Licensure

Certification

Salary/Wages

Employment Outlook

References


Big

Data Visualizer


Description
:

One of the most important aspects of big data is the ability to visuali
ze the data in a
way that it is
understandable for senior management of an organization.
Visualizing data will
help them
understand the data and find new
patterns and insights. There a
re some big data
companies that
are developing a completely new way of visualizing data.

If your organization is able to gain

valuable insights with interactive visuals, you can be one step
a
head of your competition. A big
da
ta visualizer can help with creating these important insights.


Perform supervisory duties? No

Education

Workforce Preparation

Work Experience

Can experience

and education balance
each other?

Licensure


3


Certification

Salary/Wages

Employment Outlook

Referenc
es


Big Data Analyst


Description
:

If the Big Data Scientist is king, the Big Data Analyst is it
s servant. A big data
scientist requires a
wide range of skills and capabilities in order to, among others, mas
h up and
analyze different data
sources. The big
data analyst primarily works with data in a given

system
and performing analysis
on that data set. The big data analyst helps the big data scientist

performing the necessary jobs.


Perform supervisory duties? No

Education

Workforce Preparation

Work
Experience

Can e
xperience and education balance
each other?

Licensure

Certification

Salary/Wages

Employment Outlook

References


Big Data Scientist


Description
:

A big data scientist will be in high demand and will be able ea
rn a high
-
wage salary
But to be
successful, big data scientists need to have a wide range of ski
lls, which include those
of the
previous career ladder occupations.


Perform supervisory duties? No

Education

Workforce Preparation

Work Experience

Can e
xperience and education balance
each ot
her?

Licensure

Certification

Salary/Wages

Employment Outlook

References


Big Data Manager


Description
:

A team of big data scientists, analysts and visualizers of course n
eed to be managed.
The big data
manager is the middleman between the technical team members
and the strategic

management of
an organization.


4


Therefore, the big data manager needs to und
erstand both sides of the coin.
Ideally the big data
manager has an IT background with strategic exper
ience.


Perform supervisory duties? Yes

Education

Workforce Preparation

Work Experience

Can e
xperience and education balance
each other?

Licensure

Certification

Salary/Wages

Employment Outlook

References


Chief Data Officer


Description
:

The Chief Data Off
icer (CDO) should be responsible for the over
all big data
strategy within an
organization. If big data is implemented throughout the organizati
on, at all
different levels and
departments, the CDO will have the responsibility to ensure the str
ategy is
imple
mented correctly,
the data is correct and secure and the customers’

privacy is governed
correctly. As data
-
driven
decision
-
making becomes increasingly important in organizati
ons, the
CDO should be a member
of the executive board, reporting directly to the
Chief Executive
Office.


Perform supervisory duties? Yes

Education

Workforce Preparation

Work Experience

Can e
xperience and education balance
each other?

Licensure

Certification

Salary/Wages

Employment Outlook

References














5







Tier Name

Tier
Block

F

O

U

N

D

A

T

I

O

N

1


Personal
Effectiveness



Interpersonal Skills
and Teamwork

Integrity

Professionalism

Initiative

Adaptability and
Flexibility

Dependability and
Reliability

Lifelong Learning


2


Academic
Competencies



Reading

Writing

Mathematics

Science

Communication

Critical and Analytical
Thinking

Fundamental IT User
Skills


3


Workplace
Competencies



Teamwork

Planning and Organizing

Innovative
Thinking

Problem Solving and
Decision Making

Working with Tools and
Technology

Business
Fundamentals


I

N

D

U

S

T

R

Y

4


Industry
-
Wide
Technical
Competencies



Principles of
Information
Technology

Databases and
Applications

Networks,
Telecommunication,
Wireless, and Mobility

Software
Development and
Management

User and
Customer
Support

Digital Media
and
Visualization

Compliance

Risk
Management,
Security, and
Information
Assurance



Tier Name

Block Information

Tier

1

-

Personal
Effectiveness
Competencies

Interpersonal Skills and Teamwork:
Displaying skills to work with
others from diverse backgrounds.


Demonstrating concern for others





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Demonstrating

insight into behavior





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Maintaining open communication




6





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Respecting diversity





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-
浩湤n摮d獳



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hers’ viewpoints



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Integrity:
Displaying accepted social and work behaviors.


Behaving ethically





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Acting fairly





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Taking responsibility





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ity for one’s decisions and actions
and for those of one’s group, team, or department



Understand that past behavior may affect one’s ability to obtain
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Professionalism:
Maintaining a professional demeanor at work.


Demonstrating self
-
control





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-
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Maintaining a professional appearance





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7




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Maintaining a positive attitude





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Take pride in one’s work and the work of the organization


Initiative:
Demonstrating a willingness to work.


Persisting





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Taking initiative





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T
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variety and scope of one’s job



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Setting challenging goals





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Working independently





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Adaptability and Flexibility:
Displaying the capability to adapt to new,
different, or changing requirements.


Employing unique analyses





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Entertaining
new ideas





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8




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Dealing with
ambiguity





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Dependabi
lity and Reliability:
Displaying responsible behaviors at
work.


Fulfilling obligations





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Attending to details





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Complying
with policies and procedures





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Lifelong Learning:
Displaying a
willingness to learn and apply new
knowledge and skills.


Demonstrating an interest in learning





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-
a湡ly獩s映 a獴s
浩獴慫ss



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Participating in training





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necessary to perform one’s role successfully


9




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Anticipating changes in work





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摥ma湤n



呲ea琠畮數灥c瑥搠c楲iu浳ma湣e猠s猠潰灯牴畮楴楥猠瑯ea牮r

Identifying career interests





呡步⁣harge映灥牳潮a氠捡ree爠re癥汯灭e湴⁢y⁩摥湴楦y楮g
潣c異u瑩潮o氠l湴敲e獴sⰠ獴牥湧瑨猬灴p潮猬⁡湤灰潲瑵湩o楥i



䵡步⁩湳 g桴晵氠hareer⁰污湮
湧⁤ c楳i潮猠扡獥搠潮⁩湴egra瑩潮⁡湤n
consideration of others’ feedback, and seek out additional training to
灵牳略⁣a牥e爠g潡汳l


Tier

2

-

Academic
Competencies

Reading:
Understanding written sentences and paragraphs in work
-
related documents.


Comprehension





L潣a瑥Ⱐ畮摥牳瑡湤Ⱐnn搠楮de牰re琠睲楴te渠楮景nma瑩潮⁩渠灲潳o⁡湤⁩渠
摯d畭敮瑳⁳畣栠u猠浡湵a汳Ⱐ牥灯牴猬敭潳Ⱐpe瑴e牳Ⱐr潲浳Ⱐg牡灨猬p
c桡牴猬⁴慢汥猬⁣a汥湤l牳Ⱐ獣桥摵汥猬⁳dg湳Ⱐ湯n楣i猬⁡灰汩ca瑩潮猬⁡湤n
摩牥c瑩潮o



啮摥牳瑡湤⁴桥

灵牰潳r映 物瑴敮r瑥物r汳



䅴瑡楮敡湩湧 a湤⁣o浰牥桥湤⁣o牥⁩摥as



Lea牮⁤e晩湩瑩潮猠潦⁵湦a浩汩a爠瑥牭r



C物瑩捡汬y⁥va汵慴l⁡湤⁡湡lyze⁩湦 牭r瑩潮⁩渠睲楴瑥渠浡瑥t楡汳



I湴n杲g瑥ta湤⁳y湴桥獩ne⁩湦潲浡瑩潮⁦m潭畬u楰ie⁷ 楴瑥渠浡瑥t楡汳i

Attention to detail





Ide湴nfy慩渠楤敡猬⁩浰m楥搠浥a湩湧 a湤⁤n瑡楬猬s獳s湧⁩湦潲浡瑩潮Ⱐ
扩慳b猬⁤s晦e物rg⁰e牳灥c瑩癥猬⁳潵牣e猬⁡湤n牥汩a扩b楴y映 物瑴敮rte物r汳



乯瑥⁤ 瑡楬猬t晡c瑳Ⱐ慮t⁩湣潮獩獴e湣楥猠

Application





I湴n杲g瑥t睨w琠t猠
汥l牮e搠晲潭⁷o楴瑥渠浡瑥物r汳⁷楴栠灲楯爠歮潷汥lge



䅰灬y⁷ a琠t猠汥s牮r搠晲潭⁷o楴瑥渠浡瑥tia氠l漠景汬潷⁩湳o牵r瑩潮猠o湤n
c潭灬e瑥⁳灥c楦楣⁴a獫s



䅰灬y⁷ a琠t猠汥s牮r搠晲潭⁷o楴瑥渠浡瑥tia氠l漠晵瑵oe⁳楴畡瑩潮o


Writing:
Using standard English to

compile information and prepare
written reports.


Organization and development





P牥灡牥 牥灯牴猠瑨慴⁡re⁥asy⁴漠畮摥牳瑡湤⁵獩湧⁰牯 e爠瑥牭楮潬ogy



C潭o畮楣u瑥⁴桯畧桴猬⁩摥s猬⁩湦潲浡瑩潮Ⱐme獳慧s猬⁡湤瑨敲 睲楴瑥渠

10


information which may contain

technical material, in a logical, organized,
efficient, and coherent manner



P牥獥湴⁩摥a猠瑨慴⁡牥 睥汬⁤ 癥汯灥搠l楴栠獵h灯牴楮p⁩湦潲浡瑩潮⁡湤m
ea浰me猠

Mechanics





啳U⁳瑡湤 牤⁳y湴慸⁡n搠獥湴敮ne⁳瑲 c瑵牥



啳U⁣潲牥c琠獰敬t楮gⰠ,畮u瑵慴楯測

a湤⁣a灩pa汩za瑩潮



啳U⁡灰牯p物r瑥tgra浭a爠re.g⸬.c潲oec琠te湳nⰠ,畢橥ut
-
癥牢rag牥e浥湴Ⱐ
湯n獳s湧⁷潲摳d



W物瑥敧楢iy



P牯潦⁲ a搠晩湩獨敤⁤fc畭敮瑳⁦潲⁥牲潲o



䑩獴物扵瑥⁷ 楴瑥渠浡瑥t楡汳⁡灰牯p物r瑥ty⁦潲⁩ 瑥湤t搠d畤楥uce猠s湤n
灵牰p獥猠

Tone





W物瑥⁩渠愠浡湮n爠r灰p潰物o瑥⁦潲⁴桥⁩湤畳瑲y a湤n条湩na瑩潮



啳U慮g畡来⁡灰牯p物r瑥⁦潲⁴桥⁴arge琠慵摩e湣e



啳U⁡灰牯p物r瑥⁴潮t⁡湤⁷潲搠d桯楣e
 .g⸬⁷物瑩湧⁩猠灲潦e獳s潮o氠慮搠
c潵牴o潵猩


Mathematics:
Using mathematics to
express ideas and solve problems.


Quantification





Rea搠d湤⁷n楴e畭 e牳



C潵湴⁡湤⁰污ce畭 e牳⁩渠獥煵q湣e



啮摥牳瑡湤⁲e污瑩潮l桩灳⁢e瑷te渠湵浢n牳r

Computation





䅤搬⁳畢瑲Ac琬畬u楰iy,⁡湤⁤楶n摥 睩瑨⁷桯汥w湵浢敲猬⁦sac瑩潮猬o
摥c業a汳l

a湤⁰n牣e湴n来s



Ca汣畬l瑥⁡癥牡ge猬s牡t楯猬⁰牯灯r瑩潮猬⁡湤⁲n瑥s



C潮癥牴⁤rc業a汳⁴漠晲ac瑩潮猠o湤⁦nac瑩潮猠o漠摥c業a汳



C潮癥牴⁦牡c瑩潮猠o漠灥牣e湴n来猠s湤⁰n牣e湴age猠瑯⁦sac瑩潮猠

Measurement and estimation





呡步⁡湤⁵湤e牳瑡湤n浥m獵牥浥湴猠潦⁴業eⰠ瑥浰敲a瑵牥Ⱐ摩獴ance猬s
汥湧瑨Ⱐ睩摴栬⁨hig桴Ⱐ灥h業e瑥tⰠ,reaⰠ癯汵,eⰠ,e楧桴Ⱐ癥汯h楴yⰠ,湤n
獰sed



啳U⁡湤⁲e灯牴pa獵re浥湴猠m潲oec瑬yⰠ楮捬畤楮,⁵湩 猠潦s
浥m獵牥浥湴



C潮癥牴⁦牯洠潮r a獵牥浥湴⁴漠慮潴
桥爠⡥.g⸬⁦ 潭⁅og汩獨⁴漠浥瑲楣i
潲oI湴敲湡瑩潮o氠ly獴敭映f湩n猠⡓I⤬)⁆a桲e湨ni琠t漠oe汳l畳⤠

Application





Pe牦潲洠扡獩挠浡瑨tco浰畴a瑩潮猠occ畲utely



呲a湳污瑥⁰ ac瑩ca氠l牯扬敭猠b湴漠畳e晵氠浡瑨敭t瑩ca氠數灲p獳s潮o



獥⁡灰牯p物rte慴桥mat
楣i氠景l浵ma猠s湤⁴ec桮楱略i


Science:
Using scientific rules and methods to solve problems.


11



Scientific Method





啮摥牳瑡湤⁴桥⁳c楥湴楦楣整桯搠 楤敮瑩iy⁰牯 汥浳Ⱐl潬oec琠
楮景i浡瑩潮Ⱐ景m洠慮搠癡汩摡瑥⁨y灯瑨敳e猬⁤牡眠c潮o汵獩潮猩⁡湤⁡灰py
扡獩挠獣楥湴楦楣⁲e獥a牣h



䅰灬y⁴桥⁳c楥湴楦楣e瑨潤⁴漠I吠Te獴s湧Ⱐ摥扵杧楮gⰠ,湤n
瑲潵扬敳桯潴楮t

Scientific Invest
igation





F潲浵污瑥⁳ ie湴n晩fa汬y 楮癥獴iga扬攠煵e獴s潮猬⁣潮獴牵r琠
楮癥獴iga瑩潮猬⁣潬oec琠慮搠d癡汵慴l⁤a瑡Ⱐt湤⁤n癥汯瀠獣楥湴n晩f
牥c潭oe湤n瑩潮猠扡se搠潮⁦楮摩湧s



䕶E汵慴l

獣楥湴楦楣 c潮獴牵s瑳⁩湣汵摩湧㨠捯湣汵l楯湳Ⱐc潮晬楣瑩湧⁤ taⰠ
c潮瑲潬猬⁤慴oⰠ楮晥牥湣esⰠ汩浩瑡瑩潮tⰠ煵,獴s潮猬⁳潵牣e猠潦se牲o牳Ⱐr湤n
癡物r扬敳⸠

Application





䅰灬y⁢ 獩c⁳ 楥湴楦楣 灲楮p楰ie猠瑯⁷潲s
-
re污瑥搠灲d扬敭b



Physical



Environmental



Technological



Compliance and Quality Assurance



Communication:
Giving full attention to what others are saying, and
communicating in English well enough to be understood by others.


Listening





Rece楶攬⁡瑴e湤⁴漬⁩湴n牰re琬⁵湤敲獴a湤Ⱐn湤⁲es灯湤⁴漠癥p扡氠
浥獳m来猠s湤瑨n爠r略s



P楣欠潵琠業灯牴p湴⁩湦潲浡瑩潮⁩渠n潭o畮楣u瑩潮o



啮摥牳瑡湤⁣潭灬e⁩湳 牵r瑩潮o



䅣歮潷汥dge 晥e汩ng猠a湤⁣潮oe牮猠潦⁣潭o畮楣u瑩潮o

Communication





䕸p
牥獳⁲s汥癡湴⁩湦潲浡瑩潮⁡灰m潰物o瑥ty⁴漠 湤楶n摵d汳爠l牯異猠
瑡歩湧⁩湴漠occ潵湴⁴桥⁡畤楥湣e⁡湤⁴ne 瑵牥f⁴桥⁩湦潲浡瑩潮
o.g⸬.
瑥t桮楣h氠潲lc潮瑲潶o牳ra氩



C潭o畮楣u瑥⁣汥l牬y⁡湤⁣潮晩摥湴ny



C潭o畮楣u瑥⁵獩湧⁣o浭潮⁅湧汩獨⁣潮癥湴no湳⁩n
c汵摩湧⁰牯 e爠
gra浭a爬⁴潮rⰠa湤⁰nce



呲ac欠汩獴敮s爠re獰潮獥猠s湤⁲nac琠慰灲潰物r瑥ty 瑯⁴桯獥⁲ 獰潮獥s



W桥渠灯獳n扬攬⁥晦ec瑩癥ly⁵獥 eye c潮瑡o琠慮搠湯n
-
癥牢r氠e灲p獳s潮o

Two
-
way communication





P牡c瑩ce a湩湧晵氠n睯
-
睡y c潭o畮楣u瑩潮
椮o⸬⁣潭o畮楣u瑥t

12


clearly, pay close attention and seek to understand others, and clarify
information)



Be⁡扬e⁴漠摥浯湳 牡瑥⁧潯搠汩獴敮楮s⁢y⁳畭ma物r楮i爠 e灥a瑩ng
c潭o畮楣u瑩潮⁢oc欠瑯瑨敲⁳灥ake牳




䅳⁡灰牯p物rteⰠ,f晥c瑩癥ly⁵獥 eye c潮瑡o琬⁰潳瑵牥Ⱐ,湤瑨敲
湯湶n牢r氠捵es



Be⁡扬e⁴漠敦fec瑩癥ly⁡湳睥爠煵r獴s潮猠潦瑨o牳爠 潭o畮楣u瑥⁡渠
楮慢楬ity⁴漠摯⁳漠o湤⁳n杧e獴s桥爠獯畲ce猠潦⁡湳睥牳r

Persuasion/influence





Pe牳畡獩癥sy⁰牥se湴n
瑨潵t桴猠慮搠楤has



䝡楮⁣潭浩瑭e湴⁡湤⁥湳畲n⁳異灯牴⁦o爠灲潰o獥搠楤敡s


Critical and Analytical Thinking:
Using logic, reasoning, and analysis
to address problems.


Reasoning





P潳獥獳⁳畦o楣楥湴潧icⰠ楮摵捴楶攬⁡湤⁤n摵c瑩癥⁲ a獯湩ng a扩b楴y⁴漠
灥牦潲洠橯戠獵oce獳晵汬y



C物瑩捡汬y⁲ 癩e眬⁡na汹zeⰠ,y湴桥獩neⰠ,潭灡oeⰠ,湤⁩湴e牰re琠
楮景i浡瑩潮



䑲a眠c潮o汵獩潮猠晲o洠牥汥癡湴⁡湤⽯n 獳sng⁩湦潲ma瑩潮



啮摥牳瑡湤⁴桥n
p物湣楰ie猠畮摥牬y楮g⁴ e⁲ 污瑩l湳桩瀠p浯湧⁦ac瑳⁡湤t
a灰py⁴桩猠畮摥牳瑡湤楮g 睨w渠獯n癩湧⁰牯 le浳



Be⁡扬e⁴漠摩晦e牥湴na瑥⁢ 瑷te渠nac琠慮搠潰楮楯n



Be⁡扬e⁴漠敦fec瑩癥ly⁡湤⁥晦楣楥湴ny⁰ e獥湴o杩挬⁲ea獯湩ngⰠ,湤n
a湡ly獩s⁴漠潴桥牳r

Mental
agility





Ide湴nfy⁣潮湥c瑩潮猠扥瑷te渠楳n略s



兵楣歬y⁵湤e牳瑡湤Ⱐ潲楥湴⁴漬⁡湤ia牮r眠w獳楧湭敮瑳



S桩晴⁧ea牳⁡湤⁣hange⁤楲 c瑩潮⁷桥渠睯牫楮r 潮畬瑩灬攠灲潪散瑳爠
楳i略s



Be⁡ 睩汬楮iⰠ,晦ec瑩癥,⁡湤⁥晦ic楥湴敡牮er


Fundamental IT User Skills:
Using a computer, communication
devices, and related applications to input, retrieve, and communicate
information.


General Computer, Software, Information and Communication
Technology Knowledge and Skills





䑥浯湳瑲t瑥⁦a浩l
楡i楴y 睩瑨⁴桥⁦畮 a浥湴m氠la灡扩b楴楥猠潦
c潭灵oe牳Ⱐ獯r瑷t牥Ⱐ楮景牭r瑩潮⁳y獴敭猬⁡湤sco浭畮楣u瑩潮猠oy獴e浳



䑥浯湳瑲t瑥⁦a浩汩a物瑹 睩瑨⁴桥⁦畮 a浥湴m氠l物湣楰ie猠潦⁡cce獳s扬攠
瑥t桮潬潧yⰠ楮c汵摩湧⁵ 楶敲獡氠摥獩g測⁡猠瑨sy⁲ela瑥⁴漠畳t牳r
c潭
灵瑥p楺e搠d潮瑥湴⁷o漠桡癥⁤楳慢楬楴楥猬⁳i湳潲y a湤⽯爠n畮u瑩潮o氠
汩浩瑡瑩潮t


13




啮摥牳瑡湤⁴n牭楮潬潧o a湤n晵湣瑩潮o⁣潭oo渠n潭灵oe爬⁳潦瑷t牥Ⱐ
楮景i浡瑩潮⁡湤⁣潭o畮楣i瑩潮⁴散桮潬hgy⁤ 癩ve猬⁣潭灯湥湴猬⁡湤n
c潮oe灴p



啮摥牳瑡湤⁣潭o潮⁴e牭楮潬潧y
re污瑥搠瑯⁴桥⁵獥映瑥c桮潬hgy⁢y
灥潰汥⁷楴栠摩獡扩h楴楥猠i湤⽯爠獥湳潲y⁡湤⁦nnc瑩潮o氠l業楴a瑩潮猬o
楮捬畤楮i⁡cce獳s扬攠ITⰠ,獳s獴s癥⁴散桮潬潧yⰠ,湤n畮楶敲獡氠摥獩gn



啮摥牳瑡湤⁡湤ne晦ic楥湴ny⁵獥⁣潭o潮⁣潭灵oe爠桡牤睡re
 .g⸬.
摥獫瑯s猬慰瑯灳s

瑡扬t瑳ⰠtC⁣潭灯湥湴猬‬⁣a扬b湧⤬⁳)晴fare
 .g⸬.
潰o牡瑩ng⁳y獴敭猬⁡灰汩sa瑩潮猬⁣潭o畮楣u瑩潮Ⱐo潬oa扯牡瑩潮⁡湤n
灲潤pc瑩癩vy⁳潦瑷 牥⤠an搠d潭o畮楣u瑩潮⁤o癩捥s
 .g⸬⁴敬.灨潮yⰠ
睩牥汥獳⁤l癩ve猬s瑷潲欠k湤⁷楲e汥獳⁳y獴敭猩⁴漠灥牦潲洠瑡獫猠a湤n
c
潭o畮楣u瑥⁥f晥c瑩癥ly



Be⁡扬e⁴漠捯湮 c琠捯浭潮⁕獥爠摥癩捥猠瑯e瑷潲t猠s湤⁳ncu牥⁴桥洠
a灰牯p物r瑥ty



啮摥牳瑡湤⁡湤⁢e⁡扬e⁴漠畳e⁷楴栠慰灲潰物ote e瑩煵q瑴e⁣潭o潮o
c潭o畮楣u瑩潮猠oe摩愬⁩湣汵摩湧⁷楲e搠d湤⁷楲ele獳⁴e汥灨潮l猬⁡畤楯u
c潮晥re湣e猬s
癩摥潣潮oere湣e猠s湤湬n湥 c潬oa扯ba瑩潮⁴潯os



啳U⁡⁣潭灵oe爠瑯⁳rarc栠景h湬 湥⁩湦潲ma瑩潮⁡湤⁩湴e牡c琠睩t栠
睥扳楴e猠s湤⁷n戠a灰汩ca瑩潮猠⡥湴敲灲楳p⁳潬畴u潮猬湬楮攠獴潲i猬⁢s潧猬s
獯s楡氠湥瑷潲t猬⁷楫s猩



啮摥牳瑡湤⁨潷⁴漠n物瑩捡汬y e癡汵慴l

潮汩湥⁩湦潲浡瑩潮⁡湤⁢n⁡ware
潦⁲e汥la湴⁣潰y物g桴⁡湤⁤ 瑡⁰t潴散瑩潮⁩獳略猠

Digital Literacy





䑥浯湳瑲t瑥⁡扩b楴y⁴漠捲eate⁡畴桥湴楣ua湩n杦畬⁷物瑴敮⁡湤⁡牴ro牫r
by⁲e灲潤pc楮g a湤慮n灵污瑩湧⁰牥e楳i楮i⁤楧楴a氠le琬⁶t獵s汳Ⱐ慮搠
a畤楯⁰ueces



䑥浯湳瑲t瑥⁡扩b楴y⁴漠捯湳瑲畣琠歮潷汥tge⁢y a潮汩湥a爠湡癩条瑩潮o
瑨牯畧栠歮潷hedge⁤潭 楮猬i
獵s栠h猠楮⁴桥 I湴敲湥琠慮搠潴桥爠ry灥牭e摩愠
e湶楲潮浥n瑳



䑥浯湳瑲t瑥⁡扩b楴y⁴漠捲楴楣i汬y e癡汵慴e⁴桥⁴ 瑵慬⁣桡牡c瑥t楳i楣猠潦
摩d楴a氠le摩愠d汯lg獩摥⁴桥楲⁳潣楡氬⁥c潮潭oc⁡湤⁣畬u畲u氠l浰m楣i瑩潮o



噩獵V汩ze⁧牡灨pc⁲ pre獥湴慴楯渠潦⁣潮ce灴猠潲p摡瑡t

Common IT Applications Use





啳U⁷潲搠灲dce獳sng⁡灰汩ca瑩潮猠o漠o潭灯oeⰠ潲条湩neⰠ,湤⁥摩d
獩s灬攠摯p畭敮瑳⁡湤瑨敲⁢畳 湥獳⁣潭浵湩cat楯湳Ⱐa湤⁰n潤畣e
acc畲a瑥畴灵瑳⁴漠灲楮 爠獨 牥 e汥l
瑲潮tca汬y



啳U⁳瑡湤 牤r景f浵ma猠a湤⁦n湣瑩潮猬⁦潲浡琠an搠浯摩fy⁣潮瑥湴Ⱐa湤n
摥浯湳瑲t瑥⁣潭灥oe湣e 楮⁣iea瑩ng⁡湤n景f浡瑴m湧⁳灲ea摳桥e瑳Ⱐ杲t灨猬p
潲⁣桡牴r



啳U⁳灡瑩a氠獯晴睡牥⁴ 潣 瑥⁰污ce猠s湤⁩湴e牰re琠獰慴ta氠摡瑡



啳U⁡湤慮age⁥汥c瑲
潮楣o楬⁴漠捯浭畮 ca瑥⁷楴栠h灰牯p物rte
e瑩煵q瑴e



啳U I湴敲ne琠慰灬楣t瑩o湳⁴漠獥a牣栠景爠楮r潲浡瑩潮



啳U⁰牥se湴慴楯渠獯晴na牥⁴漠 晦ec瑩癥ly⁳ a牥⁩ 景f浡瑩潮⁡湤⁩摥as


14




啮摥牳瑡湤⁡湤⁢e⁡扬e⁴漠畳e⁳業灬攠摡瑡扡獥s



啳U⁳灲 a摳桥e琬⁤慴abas
eⰠ,湤⁰ne獥湴慴楯渠獯晴睡牥⁢潴栠
楮摥灥湤n湴ny⁡湤⁩渠慮⁩湴敧ra瑥搠ta獨楯s



啳U⁡畤楯⁡湤⁶楤u漠牥c潲摩湧 e煵楰qe湴⁡湤⁳潦瑷a牥⁴漠灲 摵de
摩d楴a氠慵摩漠l湤⁶楤敯n牥c潲摳⁡湤⁣潭o畮楣a瑩潮o



䵡湡ge⁦楬 ⁳瑯 age㨠:獥⁦畮 瑩潮猠o漠獴潲oⰠ牥瑲te癥Ⱐ,湤⁳潲琠
摯d畭敮瑳



啮摥牳瑡湤⁳潣ia氠le摩愠d湤⁴桥楲⁡灰牯灲楡瑥 睯w歰污ke⁵ es



䑯畢汥⁣桥c欠睯k欠ca牥晵汬y⁡湤⁩摥湴楦y⽣/牲ec琠ty灯gra灨楣p氬l
gra浭a瑩ca氠慮搠潴桥爠rr牯r猠

Cyber Safety





啮摥牳瑡湤⁴桥⁩浰潲na湣e映 物癡cy a湤⁰潴n湴na氠慢畳l猠潦⁰s楶慴i
楮景i浡瑩潮



Be⁡扬e⁴漠獴ay⁳ fe⁩渠慮湬楮攬 瑷潲te搠e湶楲潮浥湴



啮摥牳瑡湤⁴桥⁩浰潲na湣e映異da瑩湧 a湤⁵獩湧⁴桥潳 ⁲ ce湴n
獥c畲楴y⁳潦瑷 牥Ⱐ,e戠扲潷獥爬⁡湤ne牡瑩ng⁳y
獴e洠m漠灲o瑥t琠tga楮獴
浡汷m牥Ⱐa湤瑨敲湬 ne⁴桲 a瑳



Rec潧湩ne⁡湤n牥獰潮搠d灰牯p物r瑥ty⁴漠獵獰楣s潵猠癵o湥牡扩b楴楥猠i湤n
瑨牥a瑳t⁷ 戠獩瑥猬⁷e戠汩湫猬⁥浡楬猬⁰潳瑳Ⱐ潮汩湥⁡摶d牴楳敭r湴猬n
灨楳p楮iⰠ癩牵猠楮晥c瑩潮oⰠ,瑣t



Rec潧湩ne⁳ c畲u 睥b

addresses, e.g., “https://” or “shttp://”



P牯瑥c琠慮搠浡湡来 yo畲⁰u牳潮r汬y⁩摥湴楦楡扬b⁩湦潲浡瑩潮



啮摥牳瑡湤⁡湤⁵ne⁰物癡cy⁡湤⁳nc畲楴y⁳ 瑴楮杳渠獯n楡氠湥瑷潲t楮g
a灰汩ca瑩潮猠o漠獨o牥湬y a灰牯灲楡瑥⁰e牳潮r氠ln景f浡瑩潮



Re癩敷⁴桥⁰
楶icy⁰ 汩cy⁡湤⁵湤e牳瑡湤⁷nat⁤ 瑡
汯捡瑩潮Ⱐocce獳s
瑯⁳潣楡氠湥瑷潲歳⤠k渠ap灬pca瑩潮⁣a渠ncce獳⁰物sr⁴漠摯睮汯慤楮 ⁡湤n
楮獴a汬楮i



啮摥牳瑡湤⁴桥n物獫r c潮湥c瑩ng⁴漠慮⁵湳 c畲e搠潲⁵湰牯瑥c瑥搠
湥瑷潲t



啳U⁳瑲潮g⁰ 獳睯s摳Ⱐ灡獳灨牡獥猠a湤⁢
a獩挠sncry灴p潮o

Information and Research Literacy





䑥晩湥㨠Be⁡扬e⁴漠摥 i湥⁡⁰牯 汥洠瑨慴le摳⁩湦潲浡瑩潮⁩渠潲ne爠瑯r
扥⁳潬癥d



䅣ce獳s⁓ea牣栬⁦楮搠a湤⁲n瑲楥癥 a灰牯p物a瑥⁩t景f浡瑩潮⁲m污瑩癥⁴漠
瑨攠瑡獫



䵡湡ge㨠䅰灬y⁡渠nr条湩na瑩潮o氠潲⁣污獳楦楣a瑩潮⁳y獴敭⁴漠潲ga湩ne
牥瑲楥癥搠楮景牭r瑩潮



䕶E汵慴l㨠:e⁡扬攠瑯b摧e⁴ eⁱ畡汩tyⰠ牥汥la湣eⰠ畳,晵汮f獳Ⱐ
e晦楣楥ncyⰠ,湤na摥煵qcy 潦⁩湦潲浡瑩潮⁡湤⁩湦潲浡瑩潮⁳潵牣e猠景s⁴桥
摥晩湥搠灵d灯pe
楮 汵摩n
g⁴桥 a畴桯物uyⰠ扩慳,a湤⁴ 浥汩湥猠潦
楮景i浡瑩潮m



I湴n杲g瑥㨠I湴e牰re琠慮t⁲ 灲pse湴⁤慴n⁡湤⁩n景f浡瑩潮⁧a瑨t牥搬⁵獩ng
煵q汩ty慮 来浥湴⁴潯m猠瑯牧a湩neⰠ,潭oa牥Ⱐc潮瑲o獴Ⱐs畭ua物re⁡湤n
sy湴桥獩ne⁩湦潲浡瑩潮⁦m潭畬u楰ie⁳潵牣es


15




C牥a瑥㨠䅤
a灴Ⱐa灰pyⰠ摥獩s渠潲na畴桯爠楮景u浡m楯渠牥獵汴楮i⁦ 潭⁴桥
牥獥a牣栠瑨慴⁤hsc物扥猠瑨e⁲ 獥a牣栠a湤⁩n猠s湡ly獩猠s湤⁦楮摩湧猬s
晡c楬楴a瑥猠摥c楳i潮
-
浡歩湧Ⱐ,湤⁤e癥汯灳⁣潮c汵獩潮猠o湤n
牥c潭oe湤n瑩潮o



C潭o畮楣u瑥㨠t潭o畮楣u瑥⁴桡琠牥searc栠h湤n楴猠晩湤
楮i猠s晦ec瑩癥ly
a湤⁥晦ic楥湴iy⁩渠 e牳潮ra湤⁴桲潵g栠睲楴瑥測⁶楳畡氬⁡湤⁤楧楴a氠le摩愠楮d
a⁷ y⁴桡琠楳⁡灰牯p物r瑥t景f⁴桥⁩湴敮摥搠a畤楥湣e

Hardware





Ce湴牡氠灲潣e獳sng⁵湩琠⡃t唩



䵥浯my
-

牡湤潭
-
acce獳e浯my
剁䴩⁡湤n牥ad
-
潮oy敭潲y
⡒位(



S瑯牡gee摩愬⁥.g⸬⁩湴e牮r氠桡牤⁤楳欬⁥瑥t湡氠桡l搠摩獫Ⱐ湥瑷潲t
摲楶dⰠ,䐬⁄噄Ⱐ啓BⰠ晬a獨⁤物癥Ⱐ浥浯,y⁣a牤



I湰畴n潵瑰畴⁰潲瑳Ⱐ .g.Ⱐ啓,Ⱐ獥物r氬⁰a牡汬e氬l瑷潲t⁰潲琬⁆楲eW楲i



I湰畴⁤n癩捥猬⁥.g⸬.畳uⰠ步y扯b牤Ⱐr牡c止a汬Ⱐ獣a湮n爬⁴潵c桰h搬d
獴y汵猬oy獴sc欬⁷e戠bame牡Ⱐ摩g楴a氠捡me牡Ⱐ浩cr潰桯湥Ⱐ癯楣,
牥cog湩n楯測⁲i浯me c潮瑲潬Ⱐ慮搠桥a搬潵d栬⁡湤neye灥ra瑥搠
c潮瑲潬oe牳



併瑰畴⁤敶楣e猬⁥.g⸬⁳c牥e湳⽭潮楴潲猬⁰o楮
瑥t猬⁳灥a步牳Ⱐrea摰桯des



䅳獩獴楶攠瑥c桮潬潧y⁤e癩捥猬⁥.g⸬⁶潩.e⁲ecogn楴楯渠獯晴fa牥Ⱐ獣ree渠
牥a摥爬⁳rree渠浡g湩晩e爬r潮
-
獣牥e渠步y扯b牤Ⱐr汯le搠da灴p潮楮gⰠ瑥,t
-

-
獰sec栠


Tier

3

-

Workplace
Competencies

Teamwork:
Working cooperatively with
others to complete work
assignments.


Acknowledging team membership and role





䅣ce灴e浢e牳桩瀠楮⁴桥⁴敡m



Ide湴nfy⁴桥⁲潬敳o eac栠瑥h洠me浢敲



S桯眠汯ya汴y⁴漠 桥⁴敡m



䑥瑥t浩湥⁷ e渠瑯⁢攠a敡摥爠r湤⁷ne渠瑯⁢攠n⁦潬汯睥爠摥pe湤楮n渠

at is needed to achieve the team’s goals and objectives



䕮E潵牡来瑨敲猠瑯⁥s灲p獳⁴桥楲⁩摥a猠a湤灩湩潮o



Identify and draw upon team members’ strengths and weaknesses to
ac桩敶h 牥獵汴s



Lea牮⁦牯洠潴桥r⁴ a洠me浢敲猠

Establishing productive
relationships





䑥癥汯瀠捯湳瑲lc瑩癥⁡湤⁣潯灥牡瑩癥 睯w歩kg⁲e污瑩潮l桩灳⁷h瑨t
潴桥os



䕸桩扩琠tac琠慮搠摩灬潭acy⁡湤⁳n物癥⁴漠扵 汤lc潮獥湳畳



S桯眠獥湳楴楶ity⁴漠 桥⁴桯畧桴猠慮搠潰楮h潮猠潦瑨敲⁴敡洠me浢m牳



䑥汩癥爠r潮獴牵c瑩癥⁣r楴楣楳i⁡
nd voice objections to others’ ideas and
潰楮o潮猠o渠n⁳異灯牴楶攬潮
-
acc畳a瑯ty慮湥r



Cooperate with others and contribute to the group’s effort


16




Re獰潮搠s灰牯p物r瑥ty⁴漠灯 楴楶攠i湤n条瑩癥 晥e摢dc欠

Identifying with the team and its goals






Ide湴nfy⁴桥 g潡汳Ⱐ湯r浳Ⱐma汵敳Ⱐl湤⁣畳瑯u猠潦⁴桥⁴敡m



啳U⁡ g牯異ra灰牯pc栠瑯⁩摥湴nfy⁰牯 汥浳⁡湤n摥癥汯瀠獯汵l楯湳i
扡獥搠潮dg牯異rc潮oe湳ns



䕦晥c瑩癥ly c潭o畮楣u瑥⁷楴栠h汬敭扥牳r⁴桥⁧牯 瀠潲⁴pa洠m漠
ac桩敶h goa汳⁡湤扪lc瑩癥s



Pa牴
楣楰i瑥渠癩t瑵慬⁴敡浳⁡湤⁵獥⁴潯 猠景s⁶ 牴畡氠捯汬慢潲a瑩潮o

Resolving conflicts





B物rg瑨敲猠瑯ge瑨e爠r漠牥c潮o楬e⁤ 晦e牥湣es



Handle conflicts maturely by exercising “give and take” to achieve
灯獩瑩癥⁲ 獵汴猠景s⁡汬⁰ r瑩es



Reac栠景hma氠潲⁩湦潲浡氠m杲geme湴猠n桡琠灲t浯me畴畡氠l潡汳⁡湤l
楮ie牥獴sⰠ,湤扴慩渠n潭浩瑭e湴⁴漠瑨潳e⁡g牥e浥湴猠晲潭⁩湤楶n摵d汳爠
g牯異猠


Planning and Organizing:
Planning and prioritizing work to manage
time effectively and accomplish
assigned tasks.


Planning





䅰灲潡c栠睯w欠楮⁡e瑨潤tca氠la湮nr



P污渠l湤⁳n桥摵汥⁴d獫猠獯⁴桡琠睯t欠楳⁣潭灬e瑥搠潮⁴業e



䭥e瀠瑲pc欠潦⁤e瑡楬猠t漠o湳畲n⁷ 牫⁩猠灥牦o牭r搠dcc畲u瑥ty a湤n
c潭灬e瑥ty



W潲欠o潮o畲ue湴ny渠獥癥牡氠la獫s



䅮瑩捩灡瑥扳瑡t汥猠瑯⁰牯橥c琠捯浰汥瑩潮⁡湤⁤e癥汯瀠捯湴楮ge湣y
灬慮猠瑯⁡摤牥獳⁴桥m



呡步猠湥ce獳慲y c潲oec瑩癥⁡c瑩潮⁷桥渠灲n橥c瑳⁧漠潦f
-
瑲tck



䅰灬y敳獯湳ea牮r搠晲潭⁰牥癩潵v⁴慳歳⁴漠 潲o⁥f晩f楥湴iy⁥ec畴攠
c畲ue湴⁴a獫猠

Prioritizing





P物潲楴楺e⁶ 物潵猠r潭灥瑩湧⁴慳歳⁡湤⁰e牦o牭⁴桥洠煵mc歬y⁡湤n
e晦楣楥湴ny⁡cc潲摩og⁴漠 桥楲⁵igency



F楮搠湥i⁷ay猠潦s条湩n楮i⁷潲欠krea爠灬 n湩湧⁷潲欠瑯k
acc潭灬楳栠睯牫潲e ef晩f楥湴iy

Allocating resources





䑥瑥t浩湥⁰ 牳潮湥氠l湤
瑨敲⁲ 獯畲ce猠se煵楲e搠景d⁡c桩敶楮g⁰牯橥c琠
摥汩癥牡扬敳



䅬汯捡瑥⁴業e⁡湤⁲e獯畲ue猠s晦ec瑩癥ly⁡湤⁣潯牤楮r瑥⁥f景f瑳⁷楴栠h汬
a晦ec瑥搠灡牴楥猠

Project Management





䑥癥汯瀬⁣潭浵湩cateⰠ,湤⁩n灬敭p湴⁡⁰污渠n潲⁡⁰牯橥ct



䑥癥汯瀠愠瑩le汩湥
景r⁳ 煵q湣楮g⁴桥⁡c瑩癩v楥猠潦⁡⁰牯橥ct


17




䭥e瀠瑲pc欠潦⁴業eⰠ,es潵牣e猬⁡獳sg湭敮瑳Ⱐn湤n摥汩癥牡扬敳



䅮瑩捩灡瑥扳瑡t汥猠a湤⁤n癥汯瀠捯湴楮ge湣y 灬慮p



䑯D畭敮琠灬慮猬⁡獳s杮浥湴猬⁣桡nge猬⁡湤⁤el楶敲a扬敳



啮摥牳瑡湤⁡湤⁰na渠n潲⁤o灥湤nnc楥猠i獴数s䄠浵獴⁢ ⁣潭灬e瑥搠
扥景fe⁳瑥瀠B)



䵡湡ge⁡c瑩癩v楥猠瑯ee琠灬a湳⁡湤⁡摪畳d⁰污湳⁡湤⁣潭o畮楣u瑥t
c桡nge猠s猠seeded



䭥e瀠p汬⁰ 牴楥猠楮景sme搠潦⁰牯gre獳⁡湤⁡汬⁲e汥癡湴⁣桡n来猠瑯s
灲潪pc琠t業e汩湥s



䕮Ea来⁩渠灡 a汬el
-
灲pce獳s湧⁴漠 ee瀠浵p瑩灬攠瑡獫猠s潶楮o⁦潲睡牤r


Innovative Thinking:
Generating innovative and creative solutions.


Employ unique analyses and generate new, innovative ideas in complex
areas



Reframe problems in a different light

to find fresh approaches



Entertain wide
-
ranging possibilities to develop unique approaches and
useful solutions



Seek out and entertain diverse perspectives, including those from other
fields and roles



Understand the pieces of a system as a whole
and possess a big picture
view of the situation



Integrate seemingly unrelated information to develop creative solutions



Develop innovative methods of obtaining or using resources when
insufficient resources are available



Demonstrate innovative
thinking by using new and existing technology in
new ways



Find new ways to add value to the efforts of a team and organization




Problem Solving and Decision Making:
Applying critical
-
thinking
skills to solve problems by generating, evaluating, and
implementing
solutions.


Identifying the Problem





䅮瑩捩灡瑥t⁲ecog湩ne⁴桥⁥楳ie湣e映 ⁰牯扬rm



Ide湴nfy⁴桥⁴ 略a瑵牥映瑨 ⁰牯 汥洠ly⁡nalyz楮i⁩ 猠s潭灯湥湴o
灡牴r



䕶E汵慴l⁴桥⁩浰潲瑡湣e映瑨 ⁰牯 汥l



啳U⁡汬⁡癡楬a扬攠牥fe牥湣e⁳y
獴敭猠s漠汯捡瑥⁡湤扴慩渠楮景 浡瑩潮m
牥汥癡湴⁴漠瑨攠灲潢oem



Reca汬⁰牥癩潵vly敡r湥搠楮景d浡瑩潮⁴桡琠t猠牥汥癡湴⁴漠瑨攠灲潢汥o



䑯D畭敮琠瑨攠灲潢汥o⁡湤⁡ny⁣潲牥c瑩癥⁡c瑩o湳⁡汲lady⁴慫e渠n湤n
瑨敩t畴捯浥猠


18


Locating, gathering, and organizin
g relevant information





䕦晥c瑩癥ly⁵ e⁢潴栠 湴敲湡氠牥獯s牣e猠⡥.g⸬⁩湴e牮r氠捯浰畴l爠
湥瑷潲t猬慮畡汳Ⱐ灯汩cy 潲⁰牯re摵牥 g畩摥汩湥u⤠)湤⁥瑥t湡氠
牥獯畲se猠⡥.g⸬⁩湴e牮r琠tea牣栠eng楮敳i⁴漠 潣a瑥⁡湤⁧a瑨e爠楮r潲浡瑩潮o
牥汥癡湴⁴漠瑨攠灲潢oem



䕸a浩湥⁩湦潲浡瑩潮扴a楮敤⁦潲⁲e汥癡nce⁡n搠d潭灬e瑥湥獳s



Rec潧湩ne⁩ 灯牴p湴n条灳⁩渠n楳i楮i⁩湦潲浡瑩潮⁡湤⁴m步⁳瑥灳⁴漠
e汩浩湡瑥⁴桯獥⁧ 灳



佲ga湩ne⽲/潲条湩ne⁩湦潲浡瑩潮⁡猠m灰牯p物r瑥t瑯⁧a楮⁡⁢e瑴e爠
畮摥牳瑡湤楮g映瑨 ⁰牯扬敭



Re晥爠瑨r⁰牯扬r洠m漠o灰牯p物r瑥⁰t牳潮湥氠睨l渠湥ce獳sry

Generating alternatives





I湴n杲g瑥⁰牥癩潵vly a牮r搠d湤ne瑥t湡汬y扴a楮敤⁩湦潲浡瑩潮⁴漠
gene牡te⁡⁶ 物rty映桩gh
-
煵q汩ty⁡汴e牮r瑩癥⁡灰牯ac桥猠瑯⁴桥⁰牯 lem



啳U潧ic⁡湤⁡naly獩
猠瑯⁩摥湴nfy⁴桥⁳瑲 ng瑨猠a湤⁷na歮k獳e猬⁴桥s
c潳瑳⁡湤⁢n湥晩瑳Ⱐ慮搠瑨f⁳桯牴
-

a湤潮g
-
瑥牭⁣o湳n煵q湣e猠s映摩ffe牥湴n
a灰牯pche猠

Choosing a Solution





C桯潳h⁴桥⁢ 獴⁳潬畴楯渠慦瑥t c潮瑥浰污瑩湧 a癡楬a扬攠b灰牯ac桥猠瑯s
瑨攠灲潢汥洬⁥湶楲潮浥n瑡t

晡c瑯牳Ⱐt湤nc潮摵o瑩ng⁣潳琯扥ne晩琠f湡ly獥s



䵡步⁤楦 楣畬琠摥c楳i潮猠o癥渠楮⁨ng桬y⁡浢mgu潵猠潲⁩汬
-
摥晩湥搠
獩s畡瑩潮猠

Implementing the solution





C潭o楴⁴漠愠獯汵 楯渠i渠n⁴ 浥my慮 e爬⁡湤⁤e癥汯瀠愠lea汩獴sc
a灰牯pc栠景f⁩ 灬敭p湴n湧⁴桥 ch
潳o渠獯n畴u潮



佢獥牶r a湤⁥癡汵a瑥⁴桥畴捯浥猠潦⁩浰se浥湴n湧⁴桥⁳潬畴楯渠i漠
a獳敳猠瑨攠湥e搠景f⁡汴e牮a瑩癥⁡灰牯pc桥猠a湤⁴漠n摥湴nfy敳獯湳ea牮rd



䑯D畭敮琠楳u略猬⁰san猬⁡湤⁳潬畴u潮猻⁧e琠慰灲潰物o瑥⁰t牭楳r楯湳i
a湤⁣潭o畮楣u瑥ta灰牯p物r瑥
ly⁴漠 浰mc瑥搠獴慫t桯汤敲猠


Working with Tools and Technology:
Selecting, using, and
maintaining tools and technology to facilitate work activity.


Selection and Application





Ide湴nfyⰠ,癡汵a瑥Ⱐ獥汥c琬⁡湤⁡灰py⁨ 牤睡re ⁳潦瑷 牥⁴潯 猠潲s
瑥t桮潬潧ica氠獯l畴u潮猠o灰牯p物r瑥⁴漠瑨攠瑡獫⁡琠ta湤
n.g⸬⁵獥⁳ a瑩獴sca氠
瑯潬猠瑯⁳桯眠he汩a扩b楴y映摡瑡t



Ide湴nfy⁰潴敮瑩慬⁨ za牤猠潲⁲楳歳⁲ 污le搠瑯⁴桥⁵獥映瑯潬猠慮搠
e
煵楰qe湴



P牥獥湴⁡湤扴n楮⁡灰牯癡氠晲潭⁤oc楳i潮
-
浡me牳⁦潲oac煵楲楮g⁴潯 猠
a湤⁳潬畴u潮o



乥g潴oa瑥⁷楴栠h湤n湡来⁲ la瑩潮獨o灳⁷楴栠癥湤潲猠潦⁴潯 猠s湤n
瑥t桮潬潧ies



佰O牡瑥⁴潯汳⁡湤ne煵q灭敮琠楮⁡pc潲oa湣e 睩瑨⁥獴慢汩獨s搠潰d牡瑩ng

19


procedures and safety standards



䑯D畭敮琠瑯潬猠s湤⁴nc桮潬潧楥猠a湤⁨潷⁴桥y a牥⁵獥搠楮⁴桥
潲条湩na瑩潮o

Keeping Current





See欠潵琠慮搠k潮瑩湵n 汥l牮楮g⁡扯畴敷 a湤⁥浥mg楮g⁴潯 猬s
瑥t桮潬潧ie猬⁡湤整桯摯汯d楥猠瑨i琠tay⁡獳s獴⁩渠獴牥a浬楮i湧

睯w欠
a湤⁩n灲潶楮p⁰牯 uc瑩癩vy



呡步⁣harge映y潵爠o睮⁰w牳潮r氠慮搠l牯re獳s潮o氠l牯睴w


Business Fundamentals:
Knowledge of basic business principles,
trends, and economics.


Situational Awareness





啮摥牳瑡湤⁢畳n湥獳s浩獳s潮⁡湤⁧潡汳l⁩ 灡c琬⁰牯t楴Ⱐ浡,步琠獨慲eⰠ
a湤⽯爠ne灵瑡瑩潮



Understand the industry, trends in the industry, and the company’s
灯獩瑩潮⁩渠o桥⁩湤畳瑲y⁡湤慲步t



Recognize one’s role in the functioning of the company and

understand the potential impact one’s own performance can have on the
獵sce獳映瑨攠srga湩na瑩潮



S瑡y⁣畲牥湴渠潲条湩na瑩潮o氠獴牡瑥t楥猠瑯ai湴慩渠n潭灥瑩o楶敮i獳



啮摥牳瑡湤⁲e汥癡湴ega氠a湤⁲ng畬慴ury⁲ 煵楲e浥湴猠潦⁴桥灥ra瑩潮o

Business

Practices





䅰灬y⁥晦ec瑩癥⁰ 潰汥⁡湤⁰n潪散琠tanage浥湴⁳歩汬s



啮摥牳瑡湤⁦n湤a浥湴a氠慮搠le汥la湴⁢畳楮敳猠i畳瑯ue爠r湤⁳異灬楥i
牥污瑩潮l桩灳



啳U⁰牯 畣琠t浰牯癥me湴⁴ec桮楱略h



C潭灬y 睩瑨⁴桥潲浳 ⁣潮癥湴n潮o氠扵獩湥s猠s瑩煵q瑴e



P牯瑥c琠t湴敬汥n瑵慬⁰to灥牴y a湤⁰n潰物r瑡ty⁩湦潲浡瑩潮



䑥浯湳瑲t瑥⁵湤t牳瑡n摩湧映瑨 ⁩ 灯牴pnce ⁡摤楮d⁶a汵攠瑯⁴桥l
e湴敲灲楳p

Business Ethics





䅣琠t渠瑨攠扥獴⁩湴敲e獴s潦⁴桥⁣潭灡oyⰠ瑨攠c潭o畮楴yⰠa湤⁴桥n
e湶楲潮浥n瑃潭灬y⁷楴栠h灰汩
ca扬攠污睳wa湤⁲nle猠s潶e牮楮g⁷潲欠a湤n
牥灯牴潳pⰠ睡獴攬s⁴ ef琠潦⁣潭灡oy⁰牯 e牴y⁴漠a灰牯p物r瑥⁰e牳潮湥l



䑥浯湳瑲t瑥⁰to晥獳so湡氠整桩捳⁴漠灲潴lc琠t桥⁰物癡cy映瑨 c汩e湴Ⱐn桥
楮ieg物ry映瑨 ⁰牯re獳so測⁡湤⁴桥⁰n楶慣y a湤⁩湴e杲楴y映y潵

a猠s渠
楮摩癩摵慬v

Global Awareness





啮摥牳瑡湤⁨潷nI吠獵灰潲瑳⁧汯扡汩la瑩潮



啮摥牳瑡湤⁴桥⁩浰nc琠潦⁧汯扡汩la瑩潮渠瑨攠o畳楮敳猠u潤ol



I湴n牰re琠a湤⁡摨d牥⁴ ⁧汯扡氠獴a湤n牤猠r湤⁳na湤n牤楺a瑩潮


Tier

4

-

Industry
-
Principles of Information Technology:
Knowledge of Information

20


Wide Technical
Competencies

Technologies (fundamental concepts, systems, platforms, tools, and
technologies), IT industries (hardware, software, and services), the
widespread application of IT in other indust
ries, and the common roles of
IT professionals.

Critical Work Functions


Fundamental IT Concepts





䑩晦ere湴na瑥⁢t瑷ee渠n湦潲浡瑩潮⁡湤⁤m瑡



啮摥牳瑡湤⁴桥n牯汥映湵浢敲⁳y獴e浳



Ide湴nfy⁴桥⁥汥le湴猠潦⁴桥⁳y獴e洠摥癥汯灭en琠t楦i⁣yc汥



䑥獣物扥⁴ e⁲潬 映 ec桮潬潧y⁩渠捯湶e牴楮g⁤a瑡⁡湤⁩湦潲ma瑩潮⁩湴漠
潲条湩na瑩潮o氠歮潷汥摧l



啮摥牳瑡湤⁣潮ce灴猠p映獥牶r爬⁤r獫瑯sⰠ,灰汩ca瑩潮Ⱐo湤⁶楲瑵n汩za瑩潮



啮摥牳瑡湤⁴桥⁰n牰潳r⁡湤⁦n湣瑩潮o 晵湤fme湴慬⁣潭o畮楣u瑩潮o
sy獴敭⁨s牤rar
eⰠ楮捬畤,湧⁥湤⁵ne爠摥癩ce猬⁳睩sc桥猬⁲潵瑥牳Ⱐca扬bngⰠ
睩牥汥獳⁡cce獳⁰潩湴猬⁡n搠牡摩漠d潷o牳



䑥浯湳瑲t瑥⁦畮ua浥湴慬⁵湤n牳瑡湤楮g昬⁡n搠獫d汬猠睩瑨Ⱐ捯浭潮o
潰o牡瑩ng⁳y獴敭猬⁳潦瑷a牥⁡灰汩ca瑩潮猬⁡湤⁰nogra浭楮i慮guages



䑩晦ere湴na瑥⁢t
瑷ee渠sy獴敭猠獯晴睡牥⁡湤nap灬pca瑩潮⁳潦瑷o牥



Ide湴nfy⁡湤⁥灬慩渠pha牡cte物獴rc猠潦⁴桥⁣潭o潮⁴y灥猠潦sa灰汩ca瑩潮o
獯晴睡牥



啮摥牳瑡湤⁴桥⁰潴n湴na氠景l⁩湴eg牡瑩潮o⁳y獴s洠慮搠獯m瑷tre
c潭灯湥湴o



Understand IT’s role in globalization, and globalization’s role in IT



啮摥牳瑡湤⁤楦nere湴⁴ype猠s映楮f潲浡瑩潮⁰o潣e獳s湧
牥al
-
瑩浥Ⱐe癥湴
-
摲楶d測⁢n瑣栬⁥tc⸩



䭥e瀠pb牥a獴映I吠瑲Tn摳⁡湤n眠瑥c桮潬潧楥i



䑥浯湳瑲t瑥湯t汥lge映I吠灲oc畲um
e湴⁰牯ce獳敳
se牶楣e猠a湤n
e煵楰qe湴n



䑥浯湳瑲t瑥湯t汥lge映I吠T煵楰qe湴⁤n獰s獡氠灲潣e獳敳s



䑥浯湳瑲t瑥湯t汥lge映畳f爠ce湴n牥搠摥獩杮⁰g楮捩灬敳⁡湤n
灲pc瑩ce猬⁩sc汵摩湧⁵湩 e牳r氠摥獩g渠n猠楴⁲ la瑥猠t漠畳o牳⁷楴栠摩獡扩h楴楥i



䑥浯湳瑲tt
e⁦畮 a浥湴慬⁵湤n牳瑡湤楮g映灲i湣楰ie猠潦⁡cce獳s扬攠
瑥t桮潬潧y a猠瑨sy⁲e污瑥 瑯⁵獥t猠潦⁣潭灵oe物re搠c潮瑥湴⁷桯⁨o癥
摩獡扩d楴楥猠i湤⁩湤n癩摵v汳⁷楴栠獥湳潲yⰠ,湤⽯爠ru湣瑩潮o氠l業楴a瑩潮o



啮摥牳瑡湤慪潲 I吠T灥c楡汩ia瑩潮⁲o汥猠l湤⁦n湣瑩潮o



䕸灬慩渠瑨攠業灯牴p湣e映g潯搠oec潲摫ee灩pg,⁤潣畭敮瑡瑩潮Ⱐo湤n
楮獴楴畴u潮o氠歮潷汥摧e⁰牥獥牶a瑩潮



䕸灬慩渠瑨攠業灯牴p湣e映楮 潲浡瑩潮⁳oc畲楴y,⁡獳畲s湣eⰠ,湤⁰n楶acy
瑯⁩湤楶n摵d汳Ⱐ潲la湩na瑩潮猬⁩湤畳n物r猬⁡湤⁳潣楥瑩e猠



21



Systems
Integration and Architecture





䅣煵楳q瑩潮⁡湤⁳潵牣楮i



䅲c桩hec瑵te



I湴n牦ac楮g⁴散桮楱略猠扥瑷te渠浯摵ne猬⁳y獴s浳Ⱐ慮搠m潭灯湥湴o



C潭灡瑩扩汩ty⁢ 瑷ten⁩湴e牦ace猠s湤⁡獳s獴s癥⁴ec桮潬hg楥i



佲ga湩na瑩潮o氠捯湴lt



Re煵楲q浥湴m



呥獴sn
g⁡湤ⁱna汩ty a獳畲s湣e



The Role of IT in Business





䑥浯湳瑲t瑥⁢tha癩潲v瑨慴⁲e晬fc瑳⁰牯te獳s潮o氠扵獩湥獳⁥瑨楣猠se.g⸬.
桯湥獴yⰠ楮,eg物ryⰠ,e獰潮獩扩汩ty)



啮摥牳瑡湤⁴桥nc潮oep琠潦⁢畳楮敳猠t湡ly瑩c猠sn搠瑨攠業灯牴d湣e映
e湳畲楮n⁴ a琠摡瑡⁡湤⁩湦潲浡瑩潮⁳y獴敭猠獵灰潲琠扵獩湥獳⁧潡汳⁡湤l
灲潣e獳敳



䕸灬慩渠瑨攠業灯牴p湣e映I吠獥牶楣e敶e氠lgree浥湴猠⡓L䄩⁡湤⁴桥楲
牥污瑩潮l桩瀠h漠獥牶楣e⁰ 潶楳o潮



䑥浯湳瑲t瑥湯t汥lge映瑨f⁤ 瑡t牥煵楲e浥m瑳映扵獩湥獳⁡s瑩癩v楥猠
a湤⁴桥楲⁲ la瑩潮獨o瀠瑯⁰牯pe獳sng⁦畮 瑩潮o



䕸灬慩渠瑨攠湥e搠景d⁢畳楮敳猠u浰慣琠慳獥獳se湴猠慮搠瑨n⁩ 灯牴p湣e
潦楮o浩z楮i⁳y獴敭⁤s睮⁴業e猠s湤⁵獥爠業灡cts



䕸灬慩渠瑨攠p
浰潲瑡湣e映I吠Ty獴敭猠s桡琠慲e⁥asy 景f I吠啳U牳⁴漠畳r
a湤⁴桥⁩浰潲瑡湣e映fse爠獵灰潲t



啮摥牳瑡湤⁴桥n晵湤f浥湴m汳映楮l潵牣楮g
楮瑥t湡汬y ac煵楲e搠d湤n
managed) versus outsourcing (externally managed “cloud
-
based”) IT
獯汵s楯湳



啮摥牳瑡湤⁨潷

a⁒eq略獴⁦潲⁐牯灯獡汳
lFP⤠灲潣e獳⁷潲歳



Explain the importance of coordinating a business group’s need/desire
瑯⁵獥⁰t牳潮r氠摥癩le猠s楴栠fTD猠se煵楲q浥湴猠m漠o牯瑥c琠t湦na獴牵c瑵牥
a湤⁣物瑩捡氠摡la



啮摥牳瑡湤⁨潷na渠I吠摥灡牴浥湴⁩渠n渠潲条湩
za瑩潮⁩猠ty灩ca汬y
潲条湩ne搬⁩d猠浩獳s潮Ⱐ晵湣瑩潮Ⱐ摥c楳i潮
-
浡歩mg 灲潣e獳敳Ⱐa湤⁩湴e牮r氠
a湤⁥瑥t湡氠牯汥s



䑥浯湳瑲t瑥湯t汥lge映污睳⁡湤n牥g畬慴楯u猠睨楣栠牥煵楲e
c潭灬楡湣e⁲e灯牴楮gⰠ楮捬畤楮,慷猠a湤⁲ng畬a瑩潮猠睨楣栠牥煵楲e
acce獳s扩b楴y

o映楮f潲浡瑩潮⁴散桮潬潧y 景f⁥浰moyee猬⁣畳瑯ue牳Ⱐa湤n
浥浢m牳r⁴桥⁰畢汩挠 i瑨⁤t獡扩b楴楥i



䑥浯湳瑲t瑥湯t汥lge映扵獩湥獳⁲s獩s楥湣y a湤⁲n獵浰瑩潮o

22


concepts



䕸灬慩渠瑨攠業灯牴p湣e映畳 爠acce獳s扩b楴y⁩渠慣桩敶楮g⁢畳 湥獳s
g潡汳Ⱐ捯浭畮楣at
楮i⁷ 瑨⁴桥⁰畢汩cⰠ,湤敥瑩湧⁦e摥ra氠敱畡氠
e浰moy浥湴灰潲瑵湩ty 牥煵楲q浥湴m



䕸灬慩渠瑨攠業灯牴p湣e映摥癥汯灩ng⁴桯牯 ghⰠ牥a汩獴sc I吠獯汵T楯湳i
瑨慴⁳異灯牴t条湩na瑩潮o氠潢lec瑩癥s



Be⁡扬e⁴漠 湴敲ac琠睩瑨⁨慲摷d牥⁶ 湤n牳⁡湤n浡湡ge⁶ 湤n

牥污瑩潮l桩灳



啮摥牳瑡湤⁣潭o潮⁨a牤ra牥⁰畲c桡獩sgⰠ汩ce湳楮nⰠ,湤慩湴敮a湣e
a杲geme湴n



啮摥牳瑡湤⁣潭o潮⁢畳楮敳猠灲潣e獳敳⁦o爠楮獴慬汩湧Ⱐ浡湡g楮gⰠa湤n
浡楮瑡楮楮m⁥湴n牰r楳攠桡牤rare⁡湤⁳潦瑷a牥

Technical Content Areas


Computers





䑩獴物扵瑥搠灲dce獳sn朠⡨g摯潰d



La灴潰



䵡楮晲a浥mc潭灵oer



䵡獳s癥ly⁐ara汬e氠捯浰畴e爠re.g⸬⁈I呁CHI SR㈲〱ⰠIB䴠Mee瀠
B汵攩



䵯扩汥⁐桯湥l



乥瑢潯歳



乥瑷潲t⁣潭灵oe爯獥r癥r



Pe牳潮r氠捯浰畴敲



S異u爠䍯浰畴e爠re.g⸬.C牡y)



呡扬整



周楮⁃汩e湴nC汯畤lCo浰畴楮i



噩牴畡氠䵡l桩湥h



Wea牡扬攠b潭灵oe牳r

Information processing Cycle





I湰畴



P牯re獳



併瑰畴



S瑯牡ge



䅲c桩癥h

Types of information processing





Ba瑣t



I湴n牡c瑩癥



䕶E湴
-
摲楶dn



佢橥ct
-
潲楥湴ed



R
ea汴業e


23


Platform Technologies





䅲c桩hec瑵te⁡湤n条n楺a瑩潮



C汩e湴⁶献⁓e牶rr



C汯畤⁣潭灵瑩湧



C潭灵o楮i⁩湦 a獴牵st畲us



C潮湥c瑥搠灬t瑦潲洠mec桮潬潧楥i



C畳瑯uiza瑩潮⁡湤⁥te湳楯ns



䕮瑥牰r楳攠摥灬py浥湴⁳潦瑷 牥



F楲海ire



䡡牤ra牥



I湴n牯灥ra扩b楴y⁷楴栠 獳s獴s癥⁴散桮潬潧y⁤ 癩ves



佰O渠獯畲ne



佰O牡瑩ng⁳y獴敭猠

IT Organizational Structure





周T I吠T楲洯潲条湩na瑩潮



I吠Ta湡geme湴⁡湤⁤nc楳i潮
-
浡歩湧



I吠獵灰T牴⁷楴桩渠愠ho浰慮y



S異灯u琠景t⁢畳 湥獳⁳潬畴u潮o

Systems Sourcing and Installation





Re煵楲q浥湴猠摥癥汯l浥湴



I湴n牮r氠l潬畴楯渠䑥獩sn



䕸瑥t湡氠l潬畴楯渠䕶il畡瑩潮



䵡湡g楮g⁡湤⁥va汵慴楮l⁥瑥t湡氠le煵e獴s⁦潲 P牯灯獡汳
lFP猩



䅮Alyz楮gⰠ,癡汵a瑩湧,⁣潭o畮
楣i瑩湧Ⱐa湤⁳n汥c瑩湧⁡灰牯灲楡瑥
獯汵s楯湳



䑥癥汯灩ng⁡湤⁥ec畴楮i⁩湳 a汬a瑩潮Ⱐ瑲o湳楴楯測⁡湤⁣畴潶敲⁰污湳



䅣瑩癡瑩潮o⁵獥爠rcce獳s扩b楴y⁦ a瑵牥s



䑯D畭敮瑩湧⁳潬畴u潮猠s湤⁴桥楲⁩ 灬敭p湴慴楯湳



呲a楮i湧 g潩og慩 瑥湡湣e e牡瑩潮猠
a湤nU獥牳渠湥眠wy獴敭猠

Systems Administration and Maintenance





䅤浩湩獴牡瑩癥⁡c瑩癩v楥i



䅤浩湩獴牡瑩癥⁤潭慩湳



䅰灬楣A瑩潮猠I湳瑡汬慴n潮⁡湤⁕灤n瑩ng


Databases and Applications:
The use of technology to control and
safeguard the
collection, organization, structure, processing and delivery
of data.

Understand fundamental concepts of database design and the need for
database architectural strategies to fit business or industry
requirements



Demonstrate ability to find and select
the information, appropriate tools,
and processing techniques needed for a task




24


Understand logical and physical components of an information storage
infrastructure



Explain the role and relationships of data, information, and databases in
organization
s, specifically their role in in business intelligence



Describe mechanisms for data collection and management, e.g.,
automated data collection, input forms, source documents, external
devices, interfaces, relational characteristics, and dependencies



Assess the quality, accuracy, and timeliness of given data



Demonstrate knowledge of managing data as official records



Demonstrate knowledge of identifying and protecting privacy data and
sensitive information



Be able to create and query a basic
database



Understand how other applications interact with databases to create and
retrieve data




Data Administration





C潮oe灴猠慮搠p畮摡浥湴慬猠潦⁤n瑡t湡来浥mt



䑡瑡⁩湴tg牡瑩潮



䑡瑡潤t汩ng


Differentiate between databases and flat fil
es




Database Management





䑡瑡⁡rc桩hec瑵te



䑡瑡⁳瑯牡来
潮汩湥Ⱐ ear
-
汩湥Ⱐa牣桩he)



䑡瑡扡獥ⁱ ery慮guages



䵡湡g楮g⁴桥⁤ 瑡ta獥⁥湶楲潮浥nt



䵥瑡摡瑡



Se浡湴楣⁗eb



S灥c楡i
-
灵牰p獥⁤a瑡ta獥s



啳U映gra灨楣p氠癳⸠le瑵慬⁲e灲p獥湴慴楯湳映na瑡扡獥⁳瑲 c瑵牥猠

Data models





䑩浥湳楯湡氠浯摥汳



F污琠晩汥l



䡩H牡rc桩捡氠l潤ol



Log楣a氠摡瑡扡ses



乥瑷潲t潤敬



佢橥c琠摡瑡ba獥s



佢橥ct
-
re污瑩潮慬⁤l瑡ta獥s



Re污瑩潮慬潤敬



Se浡湴楣潤m汳l


25


Business Intelligence





C潭灥瑩o楶攠楮瑥汬ige湣e



䑡瑡⁡naly瑩cs



䑡瑡楮t湧



䑡瑡⁷a牥桯畳hng



P牥摩捴楶攠摡瑡潤t汩湧



We戠b湡ly瑩c猠

Data Protection





䅲c桩癩ng



䑡瑡⁥ncry灴p潮



䑡瑡t獫楮g



Differentiate
between hierarchal and relational databases



Understand metrics used to characterize data and different kinds of data
(structures, unstructured, text
-
based, character limits)



Understand importance of very large, unstructured data sets that have to
be
managed and queried in new ways to find meaning and value (“Big
Data”)



Demonstrate ability to analyze data requirements



Demonstrate familiarity with common database administration and
maintenance tasks



Follow information management standards and g
uidelines



Understand purpose and process of coding and tagging information




Networks, Telecommunication, Wireless, and Mobility:
The
processes, hardware, and software employed to facilitate communication
between people, computer systems and
devices.


Fundamentals of Networking and Telecommunication





Ide湴nfy⁡湤⁤nsc物扥⁤楦ie牥nce猠se瑷te渠Local⁁ ea 乥瑷潲t猠
(L䅎⤬⁗楤攠irea⁎e瑷潲歳
W䅎⤬⁖楲瑵i氠l物癡瑥⁎e瑷潲t猠⡖P丩Ⱐ
I湴n牮r琬⁩湴牡ne瑳Ⱐt瑲t湥瑳Ⱐte汥灨潮yⰠ噯楣e癥r IP
 oIP⤬⁡
湤瑨n爠
湥瑷潲ts



䑥獣物扥 c潭o潮ot睯w欠瑯灯k潧楥i



䑩晦ere湴na瑥⁢t瑷ee渠c潭o潮o瑷潲t楮i⁰牯r潣潬o



䕸灬慩渠瑨攠灵p灯獥⁡湤⁰n潰o牴楥猠潦sIP a摤牥獳楮i



䕸灬慩渠瑨攠灵p灯獥⁡湤⁰n潰o牴楥猠潦s牯畴楮r⁡n搠獷楴c桩湧



䕸灬慩渠䑎S⁣潮oe灴p



䕸灬慩渠瑨攠灵p灯獥⁡湤⁰n潰o牴楥猠潦⁄䡃H



Rec潧湩ne⁣潭o潮o瑷潲t敤楡⁡湤⁣潮oect潲⁴y灥s


26




Ide湴nfy⁡湤⁥灬慩渠瑨攠湥e搠景爠r潭o潮o瑷潲欠浯湩o潲楮o
牥獯畲ses



啮摥牳瑡湤⁢n獩c⁴敬 p桯hy
e.g⸬⁡na汯l⁶献⁤ 杩ga氠獩g湡汳⤠l湤⁨潷⁩琠
楳⁩湴敧
牡te搠楮d漠IP 瑷潲歳



䑥獣物扥⁴ e⁰畲 潳o映湥瑷潲t⁣潮晩g畲u瑩潮o摯d畭敮瑡瑩潮



Rec潧湩ne整桯摳映湥瑷潲t灴 浩za瑩潮



䕸灬慩渠瑨攠p畮u瑩潮o汩tyⰠ楮,eg物ryⰠ,cce獳s扩b楴yⰠ,湤⁳nc畲楴y映
楮ie牮r琠獥t癩ves



䕸灬慩渠摩晦e牥湴⁳敲癥爠r潬敳Ⱐ
瑨敩t⁰畲 潳eⰠ,湤⁨潷⁴桥y⁩湴e牡c琠t渠n
湥瑷潲t⁣潮瑥ot



䑩晦ere湴na瑥⁢t瑷ee渠C汯畤
-
扡獥搠d灰汩ca瑩潮oⰠ汯捡氠獥l癥r
-
扡se搠
a灰汩ca瑩潮猬⁡湤⁡灰汩cat楯湳⁩湳瑡汬敤渠n潣 氠l潭灵oe爬⁡湤湯眠
睨w渠瑯⁣桯潳n⁢e瑷te渠瑨敭



啮摥牳瑡湤ny⁴a獫猠灥s景
牭r搠摵物rg⁴桥 楮ie湡湣eⰠ
a摭d湩獴牡瑩潮Ⱐo湤⁳nc畲楮i映Loca氠䅲ea⁎e瑷t牫r



Ide湴nfy⁣潭o潮o瑷潲欠楮o牡獴牵s瑵牥⁴牯畢汥獨潯s楮i⁴散桮楱略猠



Mobile communication technologies, such as





㑇潢楬e⁤ 瑡⁳y獴e浳



B汵整潯瑨



䑩Dl
-
異⁳u牶楣es



䝐G



'周楲搠来湥ra瑩潮o ⠳()Ⱐ,汯扡氠ly獴敭⁦潲潢 le⁣潭o畮楣u瑩潮猠
⡇S䴩⁡湤ngene牡氠灡cke琠牡摩漠獥d癩ve
 PRS⤠摡瑡⁳t牶楣es



噩牴畡氠灲楶l瑥t瑷tr歳



W楲i汥獳⁦楤敬楴y
 i
-
F椩i

Mobile Operating Systems, such as





䅮摲
潩o



Ba摡



楏i



䵩捲潳潦琠o楮摯睳



Re獥a牣栠楮⁍潴楯渠⡒IM)



Sy浢man

Data Storage Systems concepts, such as





䑡瑡⁍楲t潲楮g



F楢敲
-
Cha湮nl



乥瑷潲t⁁瑴 c桥搠d瑯牡ge
乁S)



RAID



S瑯牡ge 䅲ea⁎ 瑷t牫r⡓䅎)



呡灥 Bac歵瀠ky獴敭猠


27




Wireless and Mobility





Ide湴nfy⁣桡牡cte物獴rcs映 楲i汥獳⁣潭o畮楣a瑩潮⁳oa湤n牤r



Ide湴nfy⁡湤⁤nsc物扥 c潭o潮潢o汥⁤l癩捥猠s湤潢n汥l
c潭o畮楣u瑩潮猠oec桮潬潧楥i



啮摥牳瑡湤⁢n獩c⁲ 摩d⁦ e煵qncy⁣潮ce灴猬⁩湣l畤楮u⁳ g湡氬⁳lgna氠
獴牥湧瑨Ⱐa
湴敮湡Ⱐ,ece楶i爬⁩湴r牦e牥湣eⰠ,湤nc潭o潮⁦oe煵qncy⁢ 湤n



Ide湴nfy⁡湤⁤nsc物扥⁶a物潵猠潰r牡瑩ng⁳y獴敭猠畳u搠楮⁣潭浯渠
浯扩汥⁤l癩捥猠s湤⁤楳cu獳⁴桥楲⁡摶d湴nge猠a湤⁤楳慤癡湴nges



Ide湴nfy⁡湤⁤nsc物扥⁢a獩挠scce獳s扩b楴y⁦ea瑵牥s映浯扩 e⁡湤n
w
楲i汥獳⁤l癩ves



啮摥牳瑡湤⁰n楮c楰ie猠潦⁷楲i汥獳l瑷t牫⁳rcu物ry



䕸灬慩渠瑨攠扥湥晩瑳⁡湤⁤fa睢wc歳映浯扩ke⁣潭灵o楮iⰠ楮捬畤楮,⁩ 猠
e晦ec琠潮⁢畳楮敳i



啮摥牳瑡湤⁣潮ce灴猠p映浯扩fe⁳潣楡i
-
湥瑷潲ti湧⁳ 牶楣es



Location
-
related services (e.g., c
heck
-
in)



Visualization mechanisms (e.g., augmented reality showing
where friends are)


Network Security





Rec潧湩ne⁡湤⁤e獣物re⁴桲 a瑳⁴漠湥瑷潲te搠do浰畴e爠ry獴敭猬s
楮捬畤楮i慬睡牥
癩 畳e猬⁳sywareⰠ,摷a牥)



啮摥牳瑡湤⁴桥⁰n牰潳r⁡湤⁢n獩挠晥a瑵te猠潦⁡ f楲i睡汬ⰠI湴牵獩潮n
䑥瑥t瑩潮⁓y獴敭s(I䑓⤬Da湤nI湴牵獩潮⁐牯瑥c瑩潮oSy獴敭
IPS)



Rec潧湩ne整桯摳映湥瑷潲t⁡cce獳⁳sc畲楴y



䕸灬慩渠瑨攠業灯牴p湣e映畳 爠a畴桥湴楣u瑩潮⁡湤⁲ncog湩ne⁥a浰mes




獣物扥a汷lre⁰牯 ec瑩潮⁰o潣e摵牥猠

Virtualization and Cloud Computing





啮摥牳瑡湤⁶楲瑵n汩za瑩潮⁣潮oe灴猬⁦ea瑵牥猬⁢e湥晩瑳Ⱐ慮搠
c潮獩摥牡瑩潮o



Differentiate types of “cloud services”, including



Infrastructure as a service (IaaS)



Platform as a

service (PaaS)



Software as a service (SaaS)



䑩晦ere湴na瑥⁢t瑷ee渠灵扬pcⰠ,y扲楤Ⱐb湤⁰物癡te⁣汯畤l<



啮摥牳瑡湤⁴桥n景汬潷楮f⁣ha牡c瑥t楳i楣猠潦 c汯畤l⁡湤⁣汯畤l⁳ 牶楣e猠
晲潭⁡⁢畳楮o獳⁰敲獰ec瑩癥:


28




Distribution over the Internet



Environmental im
pact



Hardware and independence



Operating costs



Scalability



Security



Time to market



Variable costs



啮摥牳瑡湤⁡湤ne灬慩渠瑨攠摥c楳i潮慫楮o⁰r潣e獳⁷桥渠c桯潳h湧
扥瑷te渠楮ne牮a汬y⁢畩 琠t湤慮nge搠獥牶楣e猠s湤⁥瑥t湡汬y⁳潵牣e搠
獥牶楣es



䑥獣物扥
瑨e⁩ 灡c琠潦⁣汯畤⁣潭灵瑩湧渠 灰p楣i瑩潮⁡牣桩hec瑵牥
a湤⁴桥⁡灰汩ca瑩潮
-
de癥l潰浥湴⁰o潣e獳



䕸灬慩渠瑨攠汥ga氬⁣潭灬pa湣eⰠ,cce獳s扩b楴yⰠ,n搠灲楶dcy⁩獳略猠
a獳潣楡瑥搠t楴栠h汯畤⁣l浰畴楮i

Data Storage Systems





䕸灬慩渠瑨攠業灯牴p湣e映 e汩a扬e⁡湤⁥晦楣楥湴⁤ 瑡⁢tc歵瀠a湤n
牥獴潲s瑩潮



啮摥牳瑡湤⁴桥n牡灩搠p灡湳楯n映摡瑡⁡湤⁴桥nc桡汬enge⁴桡琠灬 ce猠
潮oI吠Ty獴敭s



䕸灬慩渠瑨攠p潮oe灴猠潦⁤p瑡⁢tc歵瀬⁤楳a獴敲⁲ec潶oryⰠ摡ta 牲潲楮gⰠ
a湤nf
-
獩se⁳瑯
rage



䑥獣物扥⁤楦晥re湴⁴ype猠潦⁤s瑡⁳瑯牡来⁳潬畴u潮猠⡥.g⸬⁒AI䐩



䑥獣物扥 c潭o潮⁤o瑡⁢ c歵瀠k湤⁳n潲age 瑷潲歩湧⁳潬畴u潮猠⡥.g⸬.
S䅎Ⱐ乁SⰠ楓CSI⤠



Foundations of networking





䅲c桩hec瑵te猬⁳畣栠ss



TCP/IP



SNA



Netware



乥瑷潲t⁍潤 汳



OSI model (7
-
layer)



TCP/IP model (4
-
layer)



乥瑷潲t⁣潭灯oe湴n


29




Hubs



Switches



Routers



Firewalls



Access points



Thin Client Access points



WLAN (Wireless LAN) Controller



Transmission media (e.g., coaxial cable, wireless, fiber,
unshielded twisted pair
-
UTP)



乥瑷潲t⁣a灡c楴y⁡湤n灥牦潲浡nce整物rs



乥瑷潲t慰灩 g



乥瑷潲t⁳ 牶r牳ra湤⁳n牶r爠潰e牡瑩ng⁳y獴敭s



I湴n杲g瑩潮o⁤ 獫瑯ss⁩湴漠湥瑷潲t⁳y獴敭s



LA乓ⰠN䅎SⰠ,LA乳ⰠNL䅎猬⁶s牴畡氠湥瑷潲歳Ⱐ楮瑲o湥瑳Ⱐ
e瑲t湥瑳



R潵瑩湧⁡湤⁲n畴ung⁰ 潴潣o




䕴桥牮rt



IP瘴⁡湤nIP瘶



乥瑷潲t⁓瑯牡ge



SAN



NAS


Internet Services





P牯瑯r潬猬⁳畣栠hs



TCP



FTP



UDP



TCP/IP suite



DHCP



I湴n牮r琠t潮湥c瑩潮⁴o獴s湧⁴潯 猠Ⱐ獵捨⁡s



Ping



Trace route



Net stat



Host



Dig



Nslookup


30



Web Management





䅮Aly瑩cs



䭥y⁰ r景f浡湣e⁩湤 ca瑯牳



佰瑩O楺a瑩潮



啴楬楺a瑩潮



I湴n牮r氠癳⸠數瑥t湡氠le戠桯獴楮i



䡵浡渠畳n扩b楴yⰠ楮捬,摩湧⁡cce獳s扩b楴y a湤⁵獡扩b楴y⁢y⁰ 潰汥⁷楴栠
摩獡扩d楴楥猠i湤⁩湤n癩摵v汳⁷楴栠獥湳潲y⁡湤⽯爠ru湣瑩潮o氠l業楴a瑩潮猠

Common
mobile technologies, such as





La灴潰pa湤n瑢潯欠捯浰畴e牳



䵯扩汥⁰桯湥猠s湤n'獭慲琠灨潮敳'



䝬潢G氠灯獩瑩潮楮o⁳ys瑥洠t䝐G⤠摥癩捥s



W楲i汥獳⁤l扩b⽣/e摩d⁣a牤⁰ry浥湴⁴m牭楮r汳



RFI䐠


Software Development and Management:
The process of
designing,
writing, testing, debugging/troubleshooting, and maintaining the source
code of computer programs and of managing and maintaining software in
an organization.



Software Development





Rec潧湩ne⁳瑥灳⁩渠捯浭潮⁓潦瑷a牥⁄ ve汯灭e湴nL楦e⁃ycle
⡓(LC⤠浯摥汳Ⱐe.g⸺



Analyze user needs and software requirements, includingsecurity
and accessibility functions



Design a secure software solution that fits within time and cost
constraints



Implement (develop) software based on design



Test software, make n
ecessary modifications and assure its
quality, accessibility, and usability



Deploy and integrate software



Maintain and administer software



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啮摥牳瑡湤⁡湤ne灬慩渠瑨攠業灯牴p湣e映楮瑥杲g瑩湧⁵ e爠rcce獳s扩b楴y
c潮oe灴猠慮搠獴慮pa牤猠r湴漠n桥⁳潦瑷 牥⁤e癥汯l浥湴m晥⁣yc汥



啮摥牳瑡湤⁣潭o潮⁳潦瑷a牥 a牣桩hec瑵牥猬⁩湣汵摩湧 yere搠d湤n
摩獴物扵瑥搠d牣桩hec瑵te 浯摥汳



䑥獣物扥潤e牮r
瑯潬猠景s潤敬楮 ⁳ 晴fare


31




Rec潧湩ne⁴桥 e楳ie湣e映灬 瑦潲m
-
獰ec楦楣⁤e癥汯灭e湴慬n
牥煵楲q浥湴猬⁥.g⸬.e浢m摤d搠dy獴敭猬潢楬e⁣o浰畴楮iⰠ獰,c楡汩ie搠
摥癩捥猬⁡ug浥湴e搠牥a汩瑹,⁷eara扬攠b潭灵o楮g



啮摥牳瑡湤⁢n獩c⁗e戠摥癥汯灭e湴⁦畮n瑩潮猠o湤⁰
牯re獳敳



Rec潧湩ne⁴桥⁩浰潲瑡湣e映獵 ce獳晵氠c潬oa扯牡瑩潮⁢o瑷te渠
software developers and designers, i.e., a developer’s ability to translate
an “artistic” design into a functioning piece of software



䑥獣物扥⁴ e⁰物湣楰ies映畳 r
-
ce湴敲e搠摥獩g
渠a湤⁵湩癥n獡氠摥獩g渠瑯n
楮捲ease⁵獡扩b楴y



啮摥牳瑡湤⁨潷⁳潦瑷a牥⁤ ve汯灥l猠摯c畭敮u⁴桥楲⁷潲k



Be⁡扬e⁴漠 湴敲ac琠e晦ec瑩癥ly⁷楴栠愠獯晴fare⁤e癥汯灭e湴⁴ea洠
P牯rra浭楮i



啮摥牳瑡湤⁴桥⁩浰潲na湣e映crea瑩ng⁡湤⁵湤e牳瑡湤楮g⁦汯 cha牴猬r

g楣潤i汳Ⱐ慮搠潴桥爠浯摥汳⁴桡琠摥灩t琠獯晴睡牥 g楣⁡湤n晵湣瑩潮



䭮潷⁷桡琠慮ta汧o物瑨r⁩猠慮搠桯 ⁩ ⁷潲歳



啮摥牳瑡湤⁲e污瑩潮l桩灳⁢e瑷te渠獯晴na牥⁰牯gra浳⁡湤⁴桥⁨ 牤ra牥
a湤灥牡瑩ng⁳y獴敭猠shey 牵渠rn



啮摥牳瑡湤⁴桥⁤楦晥re湣e⁢ 瑷een

浡c桩湥hng畡来猠s湤⁨ng桥爠汥癥氠
污湧uage猠s湤⁨n眠w潭o楬e牳⁴牡湳污瑥⁢ 瑷ee渠瑨em



Rec潧湩ne⁣潭o潮⁰o潧ra浭楮i⁡湤⁳c物灴楮朠污湧uage猠s湤n睨w琠
瑨ty a牥⁵ e搠景d



啮摥牳瑡湤⁷na琠潢tect
-
潲楥湴敤⁰nogra浭楮i⁩s



䑥獣物扥⁳ec畲e⁣潤楮g⁰ ac瑩ce猠
a湤⁤nfe湳楶n⁰牯 牡浭楮i
瑥t桮楱略h



啮摥牳瑡湤⁡湤ne灬慩渠瑨攠pe污瑩潮l桩灳⁢e瑷te渠摡瑡扡se猠s湤n
灲潧pa浭楮i



䑥獣物扥 c潭o潮⁢畳o湥獳⁰牯se獳e猠景s⁣潬oect楮i



楮景i浡瑩潮⁡湤⁦ee摢ac欠潮⁳潦瑷k牥⁦畮c瑩潮o汩ty



啮摥牳瑡湤⁨潷⁳潦瑷a牥⁣a渠楮捬畤n⁢畩 t
-
楮⁡cce獳s扩b楴y⁦ea瑵te猠景s
灥潰汥⁷楴栠摩獡扩h楴楥猠i湤⁡汳漠捡渠扥⁤e獩sne搠d渠n⁷ y⁴桡琠楳
c潭灡瑩扬e⁷楴栠慳獩 瑩癥⁴散桮潬潧y⁤e癩捥s



Rec潧湩ne⁴桥⁩浰潲瑡湣e映浡楮iena湣e a湤⁴e獴s湧⁴漠 桥⁣潮瑩湵n

晵湣瑩潮楮o映獯晴fare



Rec潧湩ne慪潲⁳ 晴fa牥⁳ec畲楴y⁣潮ce牮猠(扵晦e爠潶e牦汯眬lX
-
獩se
獣物灴楮gⰠ,QL I湪nc瑩潮Ⱐo瑣⸩⁡湤nc潤楮o a湤慮a来浥湴⁴散桮楱he猠瑯s
浩瑩ga瑥⁴桥m



啮摥牳瑡湤⁨潷⁰牯gra浭e牳⁤潣畭敮琠瑨敩u 睯wk



Be⁡扬e⁴漠 湴敲ac琠
e晦ec瑩癥ly⁷楴栠灲 杲g浭ers

Software Acquisition, Management and Maintenance





Rec潧湩ne⁡湤⁨a癥 晡浩汩a物ry 睩瑨⁣潭浯渠潰敲a瑩ng⁳y獴敭猬⁥sg⸬.
W楮摯睳Ⱐ䵡iⰠL楮畸Ⱐ啮楸Ⱐ楏SⰠ䅮摲潩o



Rec潧湩ne⁡湤⁨a癥 晡浩汩a物ry 睩瑨⁡wce獳s扩b楴y fea瑵te猠潦

a汬
c潭o潮灥牡瑩ng⁳y獴e浳



Rec潧湩ne⁡湤⁨a癥 晡浩汩a物ry 睩瑨⁣潭浯渠w湴敲灲楳p⁳潦瑷a牥

32


applications, e.g., Office Productivity Suites, Customer Relationship
Management, Enterprise Resource Planning, Accounting/Finance,
Database, Human Resource Man
agement, Email, Online Collaboration



啮摥牳瑡湤⁡湤⁢e⁡扬e⁴漠敶 汵慴l⁳y獴敭猠seq畩牥浥湴猠景m⁳潦瑷a牥



啮摥牳瑡湤⁤楦nere湣e猠扥瑷te渠n湴e牰r楳攠桯獴e搠d湤畴n潵牣e搠
獯晴睡牥⁳潬畴u潮猬⁥.g⸬⁣汯畤



Be⁡扬e⁴漠敶 汵慴e⁢ 獩湥獳se摳Ⱐ獯晴睡牥
獯汵l楯湳⁡湤畳i楦y
摥c楳i潮猠景o⁳潦瑷 牥⁳ 汵l楯渠慣煵楳q瑩潮Ⱐ楮捬畤楮i⁢畩 搠癥牳畳⁢ry
潰瑩潮o



啮摥牳瑡湤⁨潷″牤⁰a牴y⁳ 晴fare⁩猠慵g浥湴e搠睩瑨d桥爠獯汵瑩潮o



Be⁡扬e⁴漠 湴敲ac琠睩瑨⁳潦瑷a牥⁶e湤潲猠n湤n浡湡ge⁶ 湤n爠
牥污瑩潮l桩灳



啮摥牳瑡湤⁣潭o潮⁳潦瑷a牥⁰ 牣桡獩sgⰠ汩cen獩湧Ⱐ,湤慩湴敮a湣e
a杲geme湴n



啮摥牳瑡湤⁣潭o潮⁢畳楮敳猠灲潣e獳敳⁦o爠楮獴慬汩湧Ⱐ浡湡g楮g a湤n
浡楮瑡楮楮m⁥湴n牰r楳攠獯晴fa牥



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啮摥牳瑡湤⁴桥⁰n牰潳r昬⁡湤⁤楦nere湣e猠se瑷te測⁵灤nte猬⁰s瑣桥猬s
a湤⁴桩牤
-
灡牴y潤 晩fa瑩潮o



Rec潧湩ne⁴桥⁩浰 c瑳⁣桡nge猠楮⁳潦瑷a牥 a湤n楮ie牲異瑩潮猠o漠
sy獴敭猠睩s氠桡癥渠 湤⁵獥牳⁡湤湯眠桯n⁴漠浩湩nize 条瑩癥
業灡c瑳Ⱐ攮t⸬⁵.e映
a楮瑥湡湣e 睩湤潷w



Be⁡扬e⁴漠摥癥汯瀠慮l慩湴慩渠桩 栠煵h汩ty⁳ 晴fa牥⁤ c畭敮瑡瑩潮o
⡥.g⸬⁩湳.a汬a瑩潮⁡湤⁵灤a瑥⁨楳t潲yⰠc潭灡瑩扩汩ty⁩獳略猬sce湳n
a獳sg湭敮瑳⤠a湤⁣潭ou湩捡瑥⁴桩t⁩湦潲浡瑩潮⁥m晥c瑩癥ly⁴漠
獴慫s桯汤敲s



Rec潧湩ne⁴桥⁳ec畲
楴y⁲楳歳⁡湤⁡cce獳s扩b楴y⁩ 灬pca瑩潮猠o湨n牥湴⁩渠
異摡瑩湧爠浯摩 y楮g⁳ 晴fa牥

Technical Content Areas


Application Architecture





C潮晩o畲a瑩潮⁡湤⁡摡灴慴楯p



䑥灬pyme湴



䑥獩s渠na瑴e牮r



R楳欠ia湡geme湴



Sca污扩汩ty



S瑡湤t牤r



S瑲t瑥t楥猠

Development/Programming Fundamentals





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䅰灬楣A瑩潮⁐牯rra洠䥮瑥牦ace
 PI)


33




Ba獩挠灲og牡浭楮g⁣o湳瑲畣瑳
t獳sg湭e湴Ⱐ慲楴桭整楣⁥灲p獳s潮猬o
汯潰lⰠ,潮摩o楯湳Ⱐ楮灵
琯o畴灵uⰠ,牲潲⁨o湤汩ng)



䑡瑡⁳瑲畣瑵te猠⡬楳sⰠ癥c瑯爬⁡牲ayⰠ獴,c欬ⁱ略ueⰠ瑲,eⰠgra灨Ⱐ浡灳p



䕶E湴
-
摲楶d渠灲n杲gm浩湧



佢橥c琠潲楥湴敤⁰牯g牡浭楮i



P牯rra浭楮i⁣潮c畲ue湴⁰牯ne獳敳



Sec畲u⁣潤楮g⁳瑡湤ar摳



呥獴s湧⽑畡汩ty⁁獳畲a湣e




e爠楮瑥牦ace⽵獥/⁥灥物r湣e
 IU堩

Development/Programming Technologies





䑡瑡扡獥



I湴n杲g瑩癥 c潤楮o



I湴nr
-
sy獴敭猠捯浭畮楣i瑩潮o



䵡c桩湥猠污ng畡来猠s湤⁣潭灩汥ls



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P牯rra浭楮i⁡湤⁳c物灴p湧慮g畡来s



S潦瑷a牥⁳ c畲楴y⁰牡c瑩ce猠

Software Development Life Cycle Models, such as





䅧楬e潤敬



䕶潬畴楯湡iy潤敬



Inc牥me湴慬潤敬



S灩牡氠l潤ol



Wa瑥t晡汬潤敬

Web Development





兵Q汩ty⁡獳s牡湣e




呥c桮楣h氠c潮瑥湴



We戠獩瑥⁡cce獳s扩b楴y



We戠獩瑥⁤t獩s渠n湤⁵na扩b楴y



We戠獩瑥⁤t癥汯灭e湴n灲潧pa浭楮i a湤慩湴n湡湣e



We戠獩瑥tI湴敲ne琠獥t畲楴y


User and Customer Support:
The range of services providing
assistance and technical support

to help users implement and solve
problems related to information technology.



Describe the importance of understanding different user groups and their
perspectives, concerns, and technology uses



Analyze symptoms to identify broad area of user error o
r technical
failure



Identify measurement techniques for increased productivity due to

34


information support implementation



Identify and describe quality assurance concepts



Implements and provides guidance for the evolution of an IT solution
(upgrades)



Understands the importance of identifying and classifying incident types
and service interruptions



Describe the importance of good documentation and recordkeeping in
customer service operations



Describe how call centers typically
operate



Technical Content Areas


Engagement





䅰灬楣A瑩潮猠⡁灰猩



C潭o畮楣u瑩湧⁷楴栠 桥⁵獥r



C潭o畮楴y⁡牣桩hec瑵牥



C潮瑥湴⁤o癥汯灭e湴⁡湤⁣a瑥go物ra瑩潮



䕮Ea来浥湴⁳畣ce獳s浥瑲楣i



Fa浩汩a物ry 睩瑨⁡汴敲na瑩癥整桯摳映 潭ou湩捡瑩湧⁷楴栠畳e牳r
⡢潴栠楮⁰(牳潮⁡湤⁲e浯mely⤠)桯⁨ 癥⁤楳慢楬楴楥猠s湤⽯爠獥湳潲y爠
晵湣瑩潮o氠l業楴a瑩潮o



I湶e湴潲y⁡湤na畤楴映 潮瑥湴⁡獳整猠

Helpdesk Functions





䅤浩湩獴牡瑩癥⁡c瑩癩v楥i



䅰灬楣A瑩潮⁳異灯牴



䅳獥琠ta湡ge浥湴



B畩ud
-
楮⁡ice獳s扩b楴y⁦ea瑵牥猠潦⁰牯摵r瑳



C潭灵o楮i⁩湦 a獴牵st畲u猠s湤n瑷t牫r



C潮晩o畲a瑩潮慮oge浥湴



Inc楤敮琠i湤⁰n潢oe洠ma湡ge浥湴



佰O牡瑩ng⁳y獴敭s



Re汥l獥慮age浥湴



S瑲t瑥t楥猠景f⁥ng
ag楮g⁴桥 c潭o畮楴y



S瑲t瑥t楥猠景f⁳異灯牴 湧⁴桥⁩湴敲潰era扩b楴y映潰o牡瑩ng⁳y獴敭猠慮搠
獯晴睡牥 睩瑨⁡獳楳瑩癥⁴散桮潬潧y⁤e癩捥s



Sy獴敭猠慤浩湩獴牡瑩潮Ⱐ浯湩瑯物湧Ⱐ,湤慩湴e湡湣e



啳U爠灡牴楣楰慴楯渠i畩ue汩湥猯s牯畮r 牵汥s



Demonstrate ability to communicate with users/customers for the

35


purpose of assessing their needs and helping them solve problems



Understand the design and structure of an IT business or product plan



Assess the user implications of new IT solutions, i
ncluding the business
benefits



Explain the importance of maintaining business and process continuity
throughout IT changes such as software or hardware modifications



Provide customer service and support for common software/hardware
issues



Provide
customer services and support for common accessibility issues,
including activating built
-
in software accessibility features and
facilitating compatibility and interoperability with assistive technology
devices



Provide training on new hardware/software



Demonstrate ability to troubleshoot problems in person or remotely




Digital Media and Visualization:
Conveyance of ideas and information
in forms such audio, text, pictures, diagrams, video, photos, maps, 3D
models, et cetera.


Demonstrate
awareness of common audio, video, graphic, mapping, and
animations software



Understand the implications to business of digital media as data



Demonstrate awareness of potential accessibility issues and solutions
related to multimedia presentations, in
cluding creation of text
equivalents of non
-
text elements and captioning of audio material


Describe how bandwidth affects data transmission and on
-
screen image



Be able to work effectively with both technical and creative users of
digital media techno
logies



Technical Content Areas


Alternate text presentations and audio descriptions



Digital media application test and implementation


Digital media design



Digital media production and acquisition


Gaming



Graphics






36


Demonstrate ability
to work effectively with digital environments, such as
user interfaces, that employ graphical communication to effectively find,
interpret, evaluate, use and create images and visual media





Maps



Multi
-
media technology



Multi
-
user applications



Streaming technologies



Utilization and optimization



Videos and dialogues



Visual and functional design




Understand how to organize different media together for effective
communication (design) and how that needs to work together with
technical
functionality (development)



Demonstrate awareness of advanced digital presentation media
technology



Understand the general requirements and impacts on IT systems of
different kinds of digital media (e.g., bandwidth, server and storage
requirements, n
etwork quality of service, processing power)



Understand the basics of audio
-

and video
-
conferencing solutions, their
basic components and how they work



Understand basics of digital printing and common digital printing
devices



Understand the
reasons, constraints, and sacrifices that lead to
compression technologies and recognize major compression technologies
and their uses



Understand the business importance of different kinds of digital media
(e.g., website downtime implications, loss of p
roductivity with loss of
media access, etc.)




Compliance:
The standards, processes, and procedures in place to ensure
products, services, and practices comply with legal and regulatory
requirements.


Abide by a Code of Ethics for professional conduct




37


Differentiate between open source and proprietary licenses



Understand creative commons licenses



Technical Content Areas


Compliance Standards





䅣ce獳s扩b楴y⁳瑡湤a牤r⁩湣汵摩湧⁴桥⁕⹓⸠䕬.ctr潮楣⁡湤nI湦潲ma瑩潮o
呥c桮潬hgy⁁ ce獳s扩b楴y S瑡湤tr摳
卥d瑩潮‵〸⤠)湤⁴桥⁗e戠b潮瑥湴o
䅣ce獳s扩b楴y⁇畩 e汩湥猠⡗C䅇⤠㈮)



䝬潢G氠獴a湤n牤r



I湴n牮r琠獴a湤n牤r



P物癡cy 灲潴pc瑩潮⁳oan摡牤r




c畲楴y⁳瑡湤a牤猠

Important Topics





e䑩獣潶ory



I湴敬汥c瑵慬⁰t潰o牴y



P牯re獳s潮o氠整桩捳



Sa晥g畡牤楮g c潮晩摥n瑩a氠摡瑡

Public Policy





䅣ce獳s扩b楴y⁲e煵楲qme湴猬⁩湣汵摩湧⁴桯獥⁩渠 ec瑩潮‵〸o⁴桥
Re桡扩b楴a瑩潮⁁o琬⁓ec瑩潮′㔵o⁴桥⁔e汥c潭o畮楣u瑩潮猠䅣琬⁴桥′ㅳ
Ce湴畲y⁃潭o畮楣u瑩潮猠s湤⁖楤n漠䅣ce獳s扩b楴y Ac琬⁡湤⁴桥⁗e戠
C潮獯牴極o⁁ ce獳s扩b楴y⁇畩摥汩湥猠⡗C䅇⤠㈮)




楥湴⁰i潧牡洠mana来浥湴灥牡瑩潮猠⡐o伩



C潤o映 edera氠leg畬a瑩潮猠⡃oR)



Fe摥牡氬⁳la瑥ta湤潣nl慷s



IS传Oe煵楲qme湴n



Explain the difference between international, national, state, and local
laws, regulations, and technical standards


Fol
low governance, risk management, and compliance procedures


Identify the main data protection rights for a data subject in your
country



Understand measures to ensure that data and information systems
comply with federal, state, local laws and
regulations, and third party
guidelines



Understand the importance of IT hardware and software accessibility to
users with disabilities or sensory and/or functional limitations




38


Understand Federal laws and international guidance related to
accessibilit
y of technology for people with disabilities



Explain software licensing agreements and the importance of ensuring
that software is properly licensed prior to performing installation



Understand the concept of an End User License Agreement (EULA)




Risk Management, Security, and Information Assurance:
The
standards, issues, and applications used to protect the confidentiality,
integrity and availability of information and information systems.


Risk Management





䕸灬慩渠瑨攠p潮oe灴猠p湤⁵獥映 楳
欠浡湡来浥湴⁦na浥m潲歳oa湤⁨潷n
瑯⁤整t牭楮r⁴桲 a琠teve汳⁵獩湧⁣潮ce灴猠潦⁶畬湥pa扩b楴楥猬⁴桲ia琠獯畲teⰠ
浯m楶慴楯測楫敬楨潯搬⁡湤⁩n灡ct



䕸灬慩渠p潮oe灴猠潦⁲楳i
-
a癯楤慮veⰠ瑲,湳ne牥nceⰠ,cce灴慮ceⰠ
浩瑩ga瑩潮Ⱐo湤⁤n瑥t牥湣e⁩渠 桥⁣潮瑥o琠潦⁡n

organization’s risk
瑨牥獨潬d



啮摥牳瑡湤⁴桥⁩浰潲na湣e a湤⁵獥映 e牳潮湥氠獥l畲楴y a湤n
扡ckg牯畮r⁩湶敳瑩ga瑩潮s



啮摥牳瑡湤⁴桥nc潮oep琠潦⁩湨t牥湴⁲楳欠n渠n湤⁵獥爠扥桡癩潲



Understand “insider threat”



啮摥牳瑡湤⁴桥⁩浰潲na湣e映 rga湩nat
楯i
-
睩we⁡睡牥湥獳映f楳欠
浡湡ge浥湴⁰潬mc楥猠


Data Protection





Data encryption, “encryption at rest”



䑡瑡潳猠灲tve湴n潮⁴散桮楱略猠h湤⁴潯ns



䑡瑡t獫楮g



P物癡cy⁩ 灡c琠慳獥獳浥湴m



Sy獴敭⁳散u物ry⁣潮o牯汳



呥獴⁤慴s慮 来浥湴m

Development





C潮晩o畲a瑩潮⽣桡nge 浡湡ge浥湴



I湳n牥 B畳楮敳猠u湡lys楳i啳U⁣a獥猠s摤牥獳⁢畳i湥獳⁰牯se獳⁳sc畲楴y



Sec畲u⁣潤楮g a湤⁤nfe湳楶攠灲og牡浭楮g



Sec畲楴y a牣桩hec瑵牥⁤e獩sn



Sec畲楴y⁤e癥汯灭e湴n汩晥⁣yc汥



Sec畲楴y⁴敳瑩 g

Oper
ations





Inc楤敮琠ie灯牴楮r



Log慮age浥湴



Pe湥瑲t瑩潮⁴敳瑩湧



Sec畲楴y I湦潲浡瑩潮⁡湤⁅癥湴⁍慮ngeme湴
nI䕍)


39




Sec畲楴y潮 瑯物tg



Sy獴敭⁡湤⁳nc畲楴y⁤潣畭敮瑡瑩潮



呥獴s湧⁡湤n䅰灬楣A瑩o渠潦⁳潦瑷tre⁰ 瑣te猯敲ra瑡⽵灤t瑥t



噵汮V牡扩b楴y a獳敳獭s湴猠

Legal, Regulations, Investigations and Compliance, such as





Fe摥牡氠La睳
FIS䵁Ⱐ,LB䄬⁔e汥l潭o畮楣u瑩潮猩



HIPAA



IS传獴O湤a牤r



Pay浥湴⁃a牤rI湤畳nry S瑡湤trd



Sa牢r湥s
-
佸汥y

Security Classification





䝯癥牮r
e湴



Classified



Controlled but Unclassified (CUI)Unclassified



Secret



Top Secret



Unclassified



Unclassified For Official Use Only (UNCLASSIFIED/FOUO)



I湤畳nry



Confidential



Do Not Forward



Need
-
to
-
know



Proprietary



Restricted



Sensitive


Networking and
Communications





B汵整潯瑨



F楲iwa汬s



I湴牵獩潮⁤e瑥t瑩潮⽰牯瑥t瑩潮



IPS䕃



PKI
偵扬楣⁋ey I湦牡s瑲畣瑵牥)



Sec畲u⁰牯瑯c潬猠⡓SL,⁔LSⰠ䡔,PSⰠ,PA



噏IP



W楲i汥獳l

Physical Security





䅣ce獳sBa牲楥is



B楯ie瑲楣s



C汩浡瑥⁣潮瑲潬


40




F楲i⁰牯 ec瑩潮



䭥y⁣a牤⁴rc桮潬hg楥i



P潷o爠灲潴散瑩潮o

Threats





䅰灬楣A瑩潮



䅴瑡A歳Ⱐ獵捨⁡s



Malware



Denial of Service



Social engineering



I湳楤n爠r桲hat



S潣楡氠䵥摩d



周Tea琠慮aly獩s潤敬



W楲i汥獳l

Forensics





C桡楮映i畳瑯uy



E
-
摩獣潶dry



I湶e獴s条瑩潮⁴散桮楱hes



I湶e獴s条瑩潮⁴潯o猠



Security and Information Assurance Fundamentals





䕸灬慩渠瑨攠p潮oe灴猠潦⁇潶p牮a湣eⰠ,楳欠慮搠C潭灬楡湣e
 RC)



䕸灬慩渠瑨攠湥e搠景d⁡渠潲na湩na瑩潮⁳oc畲楴y⁰牯
杲g洠慮搠瑨m⁵ e⁡湤n
業灯牴p湣e映潲条湩na瑩潮o氠獥l畲楴y⁰潬 c楥i



䕸灬慩渠瑨攠業灯牴p湣e映 湳畲楮g accu牡瑥⁤a瑡⁡湤ne灩pg
楮景i浡瑩潮⁳y獴敭猠慶a楬a扬攠瑯⁡畴桯物ue搠畳ds



䕸灬慩渠p潮oe灴猠潦⁃潮晩摥湴na汩tyⰠI湴n杲楴yⰠa湤⁁癡楬a扩b楴y
 IA)



啮摥牳瑡湤n条氠慮搠leg畬a瑯ty⁲ 煵楲e浥湴猠m湤畳瑩晩fa瑩潮猠景o
浡楮瑡楮楮m⁩湦潲浡瑩潮m獥c畲楴y⁩湣汵摩湧⁴ e⁩ 灯牴p湣e映浡楮ia楮i湧
睯w歩湧湯睬wdge映 a睳Ⱐweg畬慴楯湳Ⱐ摩牥c瑩癥猬⁡湤⁳na湤n牤猠ro爠
楮景i浡瑩潮⁳散畲楴y



啮摥牳瑡湤⁴桥⁩浰n
牴a湣e映 牯瑥c瑩ng⁤ 瑡⁡湤⁩湦潲浡瑩潮⁳y獴敭猠
晲潭⁡oc楤敮瑡氠摩獣汯獵le爠摥獴牵s瑩潮Ⱐ畮o畴桯物re搠dcce獳爠
浯摩晩fa瑩潮Ⱐo湤⁩湡灰n潰物o瑥⁵獥爠浡汩c楯畳ic潭灲潭o獥



䑥獣物扥e瑨潤t⁦潲⁳ec畲u⁵ e映獯 ia氠le摩d



䕸灬慩渠瑨攠畳p⁡湤⁩n灯牴
a湣e映獥cu物ry a睡re湥獳⁰牯gra浳



䕸灬慩渠業灯牴p湣e映 潮晩ou牡瑩潮慮o来浥湴⁴漠獥c畲楴y
潰o牡瑩潮o



啮摥牳瑡湤⁴桥ee搠d潲⁳o灡ra瑩潮o⁤畴 e猠sn搠潴桥d⁢畳 湥獳s

41


controls



啮摥牳瑡湤⁴桥ee搠d潲⁣潮瑲潬猠慮搠灲楶i汥ges⁢ 獥搠潮⁡渠
楮摩癩摵
al’s job duties

Security Operations





䑥獣物扥a橯爠jcce獳sc潮瑲潬⁳y獴敭猠慮搠瑨e楲⁦畮 瑩潮



䕸灬慩渠p潮oe灴猠p湶潬癥搠楮nI吠獥cu物ry⁴ c桮h汯l楥猬⁩湣汵摩ng⁣y扥爠
瑥t牯r楳i⁡湤⁩n猠s潵湴敲浥m獵牥猬⁡湤⁶ 物潵猠ru摩d楮i⁡湤潮n瑯物湧
瑯潬猠s湤⁴
ec桮楱略h



Rec潧湩ne⁰潴敮瑩慬 IT⁳ c畲楴y⁴桲 a瑳ta湤⁲楳歳Ⱐn湣汵摩湧⁣潭o潮o
a瑴ac歳Ⱐ癵k湥ra扩b楴楥猬⁡湤整桯摳⁵獥搠瑯⁣潭灲潭o獥⁳y獴敭s



啮摥牳瑡湤⁶n汵e⁡湤業楴a瑩潮猠潦⁵獥爠r摵da瑩潮



Ide湴nfy⁣潭o潮敡s畲u猠畳敤⁴漠灲潴oc琠灲楶tcy a湤n
c潮晩oe湴na氠
摡瑡



䕸灬慩渠瑨攠湥e搠景d⁲ g畬慲⁢ac歵瀠k牯re摵牥s



䑥浯湳瑲t瑥湯t汥lge映癵汮fra扩b楴y⁩摥湴楦楣a瑩潮⁴散桮楱略猠a湤n
瑯潬s



䕸灬慩渠瑨攠業灯牴p湣e⁡湤⁡灰汩ca瑩潮o⁰ ys楣i氠獥l畲楴y敡獵牥s



䑥浯湳瑲t瑥湯t汥lge映fy獴敭⁰牯瑥c瑩潮⁳e牶楣e猠汩步⁩湴牵獩潮r
摥瑥t瑩潮⽰牥癥湴n潮Ⱐoo浭畮楣u瑩潮猠晩汴e物湧Ⱐ,楲i睡汬慮 来浥湴Ⱐ
浡汷m牥⁤e瑥t瑩潮



䕸灬慩渠p潭o潮⁣潭浵湩ca瑩潮猠灲潴潣潬猠慮搠桯o⁴漠慰灬y⁳ec畲楴y
瑯⁴桥洬⁥⹧⸬.IPS䕃ⰠESLⰠ,LS



䑥浯湳瑲t瑥湯t汥lge映浥瑨潤t⁴漠灲潴 c琠睥戠獥牶楣es



䑥浯湳瑲t瑥湯t汥lge映獥cu物ry c潮oe灴猠p潲⁣汯畤⁳e牶楣es



䕸灬慩渠畳p映 湣ry灴楯渠iec桮潬潧yⰠe.g⸬⁐K䤬⁨I牤⁤r楶攠e湣ry灴p潮Ⱐ
摡瑡⁥湣ry灴p潮Ⱐo湣ry灴p潮
-

-
牥獴Ⱐa湤⁳ncu牥⁣o浭畮楣
a瑩潮猠灲潴潣潬o



䑥獣物扥⁩獳略猠睩瑨⁵湳ec畲u搠啳U爠re癩捥猠潮⁳ c畲u搠dy獴敭猠

Business Resiliency




䕸灬慩渠瑨攠p潮oe灴p⁢畳 湥獳⁣潮瑩湵sty



啮摥牳瑡湤⁴桥⁤楦晥re湣e⁡湤⁵獥映fy灥猠潦sc潮瑩湧e湣y⁰ a湳
n.g⸬.
B畳楮敳猠u潮瑩湵楴y⁐污測⁃潮
瑩湵楴y映 pe牡瑩潮猠s污測⁃物獩猠
C潭o畮楣u瑩潮猠o污測⁄楳慳瑥i⁒ec潶ory⁐污測⁡n搠In景f浡瑩潮⁓y獴敭猠
C潮瑩湧e湣y⁐污湳



Ide湴nfy⁴桥⁴y灥猠潦s䥔⽴ec桮潬潧y⁤楳慳瑥爠獣e湡物潳⁴桡琠浡y⁩ 灡c琠
a渠潲ga湩na瑩潮



Rec潧湩ne灰潲瑵湩瑩e猠景s⁳瑲 瑥gic⁩ 灲潶p浥湴m 瑩ga瑩潮o
扵獩湥獳⁩湴敲牵灴楯渠r湤瑨敲⁲楳歳⁣a畳e搠dy⁢ 獩湥獳Ⱐ牥g畬慴潲yⰠ潲,
楮摵i瑲y
-
獰sc楦楣⁩湩瑩a瑩癥s



䕸灬慩渠扵獩湥獳⁩浰mc琠慳獥獳se湴猠慮搠瑨n楲i畳u



Ide湴nfy⁣潮oe灴猠慮搠pec桮h
煵q猠景s 摩獡獴敲⁲ec潶ory⁡湤⁢畳n湥獳s
牥獴潲s瑩潮



Ide湴nfy⁴y灩ca氠牯汥猠a湤⁲n獰潮獩扩b楴楥猠楮⁤i獡獴敲⁲ c潶ery⁰污湮楮g
ac瑩癩v楥猠i湤⁳nena物潳r


42


Incident Management





䑥獣物扥⁩ c楤敮琠楤敮瑩晩fa瑩潮Ⱐ牥灯牴楮gⰠ浡,a来浥湴Ⱐm湤n
楮癥獴iga瑩潮



䑥獣物扥⁴ e⁵獥映co浰畴e爠r潲o湳楣猠瑯⁰ne癥湴⁡湤⁳潬癥
楮景i浡瑩潮⁴ec桮潬hgy⁣物浥猠s湤⁳ncu物ry⁢ eac桥s



䑥獣物扥⁴ e⁩ 灡c琠潦⁥楳i楮i敧楳ia瑩潮渠瑨攠灲ac瑩ce映摩g楴a氠
景fe湳楣n



䕸灬慩渠瑨攠p潮oe灴p⁥汥l瑲潮楣⁤楳捯 ery
e
-
d楳捯癥
ry)



䕸灬慩渠瑨攠業灯牴p湣e映浡楮ia楮i湧 e癩摥湣e⁩湴e杲楴y a湤⁣桡楮映
c畳瑯uy⁤畲楮g⁴桥 景fe湳楣⁥a浩湡瑩潮⁰o潣e獳



Ide湴nfy⁣物浩湡氠lc瑩癩vy⁩渠牥污瑩潮l桩瀠h漠oy扥牣物浥Ⱐ瑨攠I湴e牮r琬t
a湤nI湴敲ne琠t牡晦ic歩湧

Secure Information System Dev
elopment





䕸灬慩渠pec畲u⁄ 癥汯灭敮琠L楦e⁃ycle



䕸灬慩渠p潮oe灴猠潦⁓ec畲u⁁牣桩hec瑵te⁡湤⁤e獩sn



䕸灬慩渠p潮oe灴猠慮搠瑥c桮楱略猠h潲⁳ecu牥⁳潦 睡牥 c潤楮o a湤n
摥晥湳楶攠灲o杲g浭楮g



䕸灬慩渠p潮oe灴猠潦潤畬eⰠ畮楴⁡湤⁳y獴敭⁳sc畲楴y⁴敳瑩
g



啮摥牳瑡湤⁣潮ce灴猠p映fy獴敭sa湤⁨畭慮⁩湴敲ac瑩潮⁴桡琠o潵汤⁡o晥c琠
獥c畲楴y


Program Management





䅵摩瑩湧



B畳楮敳猠u浰慣琠慳獥獳浥湴



B畳楮敳猠牥c潶ory a湤nc潮瑩湵楴y



Ca灩pa氠灬a湮楮n⁡湤⁩湶n獴se湴



C潮晩o畲a瑩潮慮oge浥湴



䝯癥牮rnce



Inc楤敮琠浡湡来浥湴ma湤⁰n楶慣y⁢牥ac栠牥灯r瑩湧



Pe牦潲浡湣e慮 来me湴



P潬ocy⁤ 癥汯灭e湴



P潬ocy⁥湦n牣eme湴



R楳欠ia湡geme湴



Sec畲楴y a睡牥湥獳⁰r潧ram



Sec畲楴y⁰污湮楮g



Sy獴敭⁡cc牥摩da瑩潮



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