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User Guide
Version 1.0
May 2013
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Contents
Register
Register
Classic
Facebook & Google
Client Are
a
-
Dashboard
Manager account
My Profile
FAQs
subscription
Distributors area (opt
ions)
Synthesis subscription and credits
Go to my bills
Contact Technical Support
& Documentation discussions Foneti
c
My phone numbers
Add a new phone
number list and actions
Legend
Reference: Name
assigned to the number
Country: Country code attached to the selected code
Phone: Your number
Nb. Calls: Total number of calls since its inception
Nb. Absences: Total number of missed calls (not answered or received
outside these hours) since its inception
buttons stock
History
Statistics
Installation
InstallationExpress & widgets list
Advanced Installation:
Configuring
Suppression
Sponsorship Program
Modules CMS
Export data ( options)
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●
Registration
Before you can start using Fonetic ser
vices,
free
registration is required.
100 credits are
available to test your first connection.
Standard Register
Go to the page “
Customer Area
” of the website
www.fonetic.fr
and click on “
Create an
account
” button.
Please fill in your details on the form and click
"Register Now!"
You are redirected to a confirmation page. An email containing your login information has been
sent to
the email address specified previously.
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Now, to create a first telephone number Fonetic. Please fill in the form
"Your Phone
":
Select your account’s default time zone. The widget’s opening hours will be set up according to
this time zone.
Th
en select your country code
(
ex
: 33 for a French phone operator)
For your information, if you
do not subscribe to the
International option
, you will only be able to receive calls and or to add
new phone numbers for the selected area
.
Finally, fill in your
first phone number that you want to activate for Fonetic web callback and click
"continue"
button
.
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You are now redirected to the page
"Sponsorship and Benefits
". If you were sponsored, use
the
"sponsor code"
and click the
"OK"
button.
Or click the
button.
"Skip this step
"
You will now be redirected to the page
"Fonetic rates"
You can
skip subscription step "and return later to this page with
"your rate"
button available in your customer area.
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If you are lucky and beneficiate from a
distributor d
iscount,
a reminder of your benefits is
displayed in a green insert. All subscriptions are automatically calculated with your advantages:.
You can then choose additional options according to your needs.
If you have a coupon code, you can specify it on
Step 3 :
Then click the
“Continue”
button that guides you to
step 4,
(sum up and confirmation order).
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Validate your order by clicking on
"Confirm and pay
" button to load the
PayPal
payment page.
A PayPal account is currently
required
to activa
te the procedure Automated subscription. However, if you
do not want to use the services of our partner PayPal, you can contact Fonetic sales department to
arrange a volume of credits purchase.
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Follow the PayPal procedure. Once payment is confirmed, you w
ill be directed to a subscription
confirmation page located on your customer area.
For your information, the first Fonetic credits will be
automatically loaded on your Fonetic accounts, just after your first payment validation. (24 hours maximum delay )
Y
ou can now start Fonetic’s widget installation and customization by clicking on the link
"DASHBOARD"
located on the main menu.
Facebook & Google
In order to ease and accelerate your registration, you can log in with your Facebook and Google
accounts.
You will be automatically skip the first step of registration.
You should therefore simply click on one of the suggested links, validate the application to
access your accounts. You will then be driven directly to the confirmation step.
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●
Customer Area
-
Dashboard
Account Manager
As a Fonetic Sponsor or Distributor, you can see from this drop down menu all your
godsons/customers accounts. By selecting one of them and clicking on the
"manage
account"
button you can access and manage this account (
only if the owner has
allowed it in its profile page).
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When you load one of your godsons / customers’ user profile, the
Dashboard
top position
band background colour switches to orange.
To come back on your accoune, you simply have to select “
My A
ccount"
and to click on
"manage the account
" button.
My profile
Find on this page a form to edit your profile, change your password, set
up your passwords, edit passwords, manage sponsor access,
newsletter...
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FAQ
Find technical documentation an
d chat rooms around Fonetic
Your subscription
Find the all the information about your subscriptions and options
If you do not have subscribed yet, rates will be then proposed
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Otherwise a reminder of your subscription will be displayed.
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Distributors area
(optional)
If you became a Fonetic distributor, you ll find here a sum up of
all your benefits and commissions, as well as an sponsorship
email invitation tool and a commissions bank transfer form.
Subscription and credits summary
Billing access
Find your credits refills history and links to download bills.
Contact technical support
You can reach technical support using this widget. (note : this widget uses your communication
airtime).
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Documentation & discussions Fonetic
You
can find in this area all technical documentations and chat rooms around Fonetic (FAQ
links to the same page)
My phone numbers
Find here your Fonetic numbers list, links to calls history, calls statistics and various action
buttons.
i.
Add a new phone n
umber
Access to a page with a form to added a new phone
number
Give an easily identifiable name to your
phone .
Ex
: Sales
Set :
●
v潵r 灨潮攠捯c湴ry 捯c攠
(only
available with international option)
●
v潵r 灨潮攠湵m扥r 慳 it i猠慣捥s獩扬攠
from y潵r c
潵湴ry
●
ei摥 潲o湯t t桥 湵m扥r d畲楮朠汩湫ing
䙯湥tic
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Fill in the email notification adress used for
this number.
Set the opening hours of your number.
Outside the days and times defined here,
Fonetic’s widget will record each demand and
an notificati
on email will be sent to the adress
set up above.
To manage jetlag, please set up your number
time zone.
(international option)
-
Customize and open
your Fonetic widget’s opening hours to
countries of your choice
Only country codes for selected countr
ies will
be available to web visitors in the widget.
ii.
List of numbers and actions
1.
Legend
●
Reference
:
phone number name
●
Country code :
Phone number
countrycode
●
Phone:
Your number
●
Nb. Calls:
Phone
total number of calls since its opening
●
Nb. Absences:
Tot
al number of missed calls (not answered or received outside these
hours) since the widget creation date
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2.
Action buttons
a.
History
Access to all widget’s calls history.
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b.
Statistics
Access to all widget’s calls statistics.
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c.
Installation
Go to you phone number widget generator and to installation tools for your
web media (website, email signature, newsletter).
[INFO
-
Using Fonetic & Set up]
install Fonetic on your website
We offer two methods for installing on your website Fonetic"Ex
press".
●
The standard method, called “Express” : the easiest method for set up
●
Advanced
method : reserved to developers or advanced users
Generally, Fonetic application is loaded on your site from a "Popup" window called
"Widget."
For greater flexibility
, you can create and customize as many widgets as desired, for each phone
number.
Each phone number Fonetic has a unique ID :
a unique key
(Advanced use).
Each Widget Fonetic each also has a unique ID :
an Express key
.
The Express key is used in CMS
extensions (Joomla, Wordpress,Prestashop),that mentions
"Express"
label.
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i.
Express Installation & widgets list
1.
Show list of widgets
[Shortcut]
-
From this menu you can view and
access to a list of all your Fonetic numbers’
wi摧整e 慴t慣a敤 to y潵r
慣捯畮t.
To 慣捥獳 to 慮潴桥r li獴, y潵 獩m灬y 桡v攠e漠
獥s散琠y潵r 湵m扥r 慮d 捬i捫 t桥 扵tt潮
“
Widget list display”
2.
Create a new widget
[Unlimited]
Go to the widget generator to add a
customized widget for your number
Why creating multiple widgets
for a single phone number can be useful ?
Creating several
widgets versions can be useful to get, for example widgets with different texts and / or images
made for various websites, etc..
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Details
Phone number reference reminder
Personalize your n
ew widget’s name
Choose your language to translate widget’s
捡cti潮猠i渠t桥 獥s散瑥搠l慮g畡ge.
T桩猠灡r慭整er 敮慢l敳et漠獨潷 潲o桩摥
䙯湥ti挠捯cyright in y潵r wi摧整猠Ew桩t攠
l慢敬F. fts 慣瑩a慴楯渠汥慤猠to 愠 慤摩ti潮慬
捲敤its 捵c獵m灴楯渠灥r 捡c
l.
More
By default, we offer a standard background
illustration for each widget. However, you can
customize it by indicating your image URL.
[Info: optimal size 700 *
400px
-
Download
photoshop editing]
Customize your widget introduction text
Customize your widget button text
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Depending on the background image that you
have set, you will certainly find useful to
customize the following elements colors :
●
text co
lours
●
widget background colour if the image
size is smaller (PS : image vertically
centered and seated right)
●
widget border color
To see directly results and possibly adjust,
click once to register and a second time to
preview your widget just below.
Once you have chose ton see the widget’s
preview, two shortcuts buttons will be
displayed linking to installation guide pages :
email integration (email signatures) and
manual installation (custom widget code to
copy and paste).
Your Express key is also
displayed directly.
This key is mainly used for Fonetic CMS
extensions Fonetic including
"Express"
label.
Preview function allows you to see directly
watch your widget render..
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3.
Widgets list
a.
References
●
Alias :
widget personalized name
●
Hits :
nu
mber of times widget has been displayed
●
Express Key :
custom widget single ID
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a.
Buttons & Actions
●
Email Integration
[Technical Expertise:
Low]
Direct access to
your Express
widget Express pre
-
configured code
to copy and paste to your
email signature
and / or newsletter
[INFO
-
Using Fonetic & Set up]
Widget integration on your email signature.
Using Fonetic widget is easy. to useURL".
Use “simple URL” to embed it
in an email signature : click the "copy code" button or make a copy and
paste of the ur
l.
Use the version "hypertext link" to embed it
in a newsletter or to integrate it as a link on your website
(menu item, footer,etc.) : click the "copy code" button or perform a simple copy and paste of the code into
your HTML editor.
URL Simple Version
Th
e compact widget displays with the default settings
EXAMPLE :
http://widget.fonetic.fr/?s=ea402baa2e8e5927c9041bde0f8b349e
Hypertext linkVersion
The compact widget displays with the default settings
EXAMPLE :
<a href="http://widget.fonetic.fr/?s=ea402baa
2e8e5927c9041bde0f8b349e" title="Fonetic
-
Rappel
immediat">Fonetic Express</a>
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●
Manual installation
[Technical Expertise:
Medium]
Go directly to your Express
widget
pre
-
configured
code to copy and paste into your website
administration.
[INFO Fo
netic use & Set up]
Widget integration on your website
Copy and paste the code below
into your website
source code
, to install "Fonetic Express". We
recommend that you save this code into your homepage file (index) just before the closing tag
</ body>
Fo
netic Express widget code
"Copy and Paste" the code below to install your
Fonetic Express
widget attached to your phone number.
EXAMPLE :
<!
--
Fonetic Widget
--
>
<script type='text/javascript'>
var widgetOptions = {
'key': 'ea402baa2e8e5927c9041bde0f8b34
9e',
// votre cle fonetic (short)
'tab': {
'enabled': true,
// activer le bouton
'animated': true,
// animation du bouton
'inverted': false,
// inversion des couleurs
'label': 'Fonetic Express ',
// label du bouto
n
'color': 'FF6633',
// couleur du bouton
'position': 'middle
-
right',
// position du bouton
'font': 'OpenSans
-
Semibold'
// police du texte
},
'overlay': {
'background_color': '333333',
// couleur de l'overlay
'background_opacity': '70',
// opacite de l'overlay
'border_color': '333333',
// couleur de la bordure
'border_size': '4'
// couleur de la bordure
}
};
(function() {
var el = document.createElement('script');
el.type
= 'text/javascript';
el.src = ('https:' == document.location.protocol ? 'https://' : 'http://') +
'widget.fonetic.fr/widget.js';
var s = document.getElementsByTagName('script')[0];
s.parentNode.insertBefore(el, s);
})();
</script>
<!
--
/Fonetic
Widget
--
>
Parameters are detailed in the table below
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Parameters table
The following parameters details are available to customize your Fonetic widget to your website image.
Parameter
Values
Possible Values
Default
Description of
theparameter
key
(stri
ng)
Your Fonetic Express key
-
-
Expresse
Identification key to
display the widget
enabled
(boolean)
true
false
true
Enable the display
label button trigger
animated
(boolean)
true
false
true
Enable animation
when viewing the
label button trigger
invert
ed
(boolean)
true
false
true
Reverses label button
trigger colour
label
(string)
Your text
Fonetic
-
Reminder
immediate
Label button trigger
text
color
(string)
hexadecimal color code
FF6633
Label button trigger
text colour
position
(string)
top
-
right,
bottom
-
left
top
-
right
bottom
-
left
top right
Label button trigger
position
Font
(string)
Arial
OpenSans
-
Regular
OpenSans
-
Italic
OpenSans
-
Light
OpenSans
-
LightItalic
OpenSans
-
Semibold
OpenSans
-
SemiboldItalic
OpenSans
-
Bold
OpenSans
-
BoldItalic
OpenSans
-
Extr
abold
OpenSans
-
ExtraboldItalic
OpenSans
-
Regular
character to display
the trigger text
background_c
olor
(string)
hexadecimal color code
333333
Overlay Background
colour
background_o
pacity
(int)
0
-
99
70
Overlay opacity
background colour
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border_color
(stri
ng)
hexadecimal color code
333333
Overlay border
colour
border_size
(int)
Size in pixels
4
Overlay edge size
●
CMS Extensions
[Technical Expertise :
Easy]
Your website is made with a CMS
(
Joomla,
a
Prestashop or Wordpress)
? Go to the extensions free
download page.
Its maket Fonetic set up easier with your CMS installation procedure.
You only have a few settings to make (ie. widget key) !
Fonetic is installed on your site!
You can find the
Extensions
user guide
in the
Documents and Discussions
section
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●
Edit Widget Generator
Change your widget’s settings loading the generator with
pre
-
configured
parameters
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●
Delete a widget
The button deletes the custom widget from your phone numbers’ widget list.
e潷敶敲e
獴慴楳ti捳c慮d 桩獴潲楣ol
d慴愠ar攠r散er摥d.
ii.
Advanced Installation
[Technical Expertise :
advanced
]
Installing Advanced allows you to integrate call buttons Fonetic using customizable HTML code
and Javascript libraries during pages load.
HTML development skills is required.
The particularity of this method is that you can customize / create your widgets
"on the fly"
with
your own code and database.
Therefore, it is absolutely
MANDATORY
to use selected phone number
Fonetic unique key
.
Example:
If your site uses Joomla CM
S v1.5 or 2.5, you can download Joomla extensions dedicated for
advanced key.
With this extension, you will not need to modify the source code of and can customize
your widgets directly from your Joomla editor and/or Fonetic plugin .
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[INFO DEV
-
Usin
g Fonetic &
Advanced Set up]
Installing the widget
Installation is very simple. We'll start with javascript widget.js insertion into a HTML page.
<script src="
http://ajax.goo
gleapis.com/ajax/libs/jquery/1.8.2/jquery.min.js
"></script>
<script src="
http://widget.fonetic.fr/clicktocall/v2/widget.js
"></script>
You already use another JavaScript Framework that JQu
ery on your website? No worries! We
planned a version that avoids conflicts Framework. To do this, you have to insert widget.noconflict.js
widget in a HTML page.
<script src="
http://ajax.googleapis.com/ajax/libs/jquery/1.8.2/jquery.min.js
"></script>
<script src="
http://widget.fonetic.fr/clicktocall/v2/widget.noconflict.js
"></script>
References Param
eters
Parameter
Description
Values
Default
Optional
class
fonetic
-
clicktocall
string
-
-
NO
data
-
key
Fonetic unique key attached to your phone number
string
---
NO
data
-
language
widget text language : fr, en, es, it, to, to, fi, cn, pt
string
fr
YES
data
-
copyright
Rebranding
Show or Hide Fonetic copyright
boolean
true
YES
picture
data
-
urlillustration background
string
---
YES
data
-
text
widget text
string
---
YES
-
button
data
button text
string
---
YES
data
-
color
Text color
hex code
000000
YES
data
-
background
background color
hex code
FFFFFF
YES
data
-
border
border color
hex code
FFFFFF
YES
data
-
name
"name" field value
string
---
YES
data
-
email
"email" field
value
string
---
YES
from
"from" field value
string
---
YES
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EXAMPLE : SIMPLE CODE
<a hr
ef="#" class="fonetic
-
clicktocall" data
-
key="
---
key
---
">Mon widget</a>
EXAMPLE : ADVANCED CODE
<a href="#" class="fonetic
-
clicktocall"
data
-
key="
---
key
---
"
data
-
copyright="false"
data
-
image="
https://publicdomainpictures.net/pictures/20000/velka/zebra
-
texture
-
11297063007KgE.jpg
"
data
-
text="Contact the commercial service"
data
-
button="Jungle ?"
data
-
color="CC3366"
data
-
background
="000"
data
-
border="fff"
data
-
name="John Smith"
data
-
email="john....@fonetic.fr"
data
-
from="0788004384"
data
-
language="en">Mon widget</a>
____________________________________________________________________________________
Fonetic
–
developed by NETIVA
Tel:
+33 (0) 950 492 071
-
contact@netiva.fr
page
31
/
34
http://www.netiva.fr
Complete Demonstration
Please find below few examples
online
<!DOCTYPE HTML>
<html>
<head>
<meta http
-
equiv="content
-
type" content="text/html;charset=UTF
-
8" />
<title>fonetic
-
Démonstration widget clicktocall</title>
<script
src="
http://ajax.googleapis.com/ajax/libs/jquery/1.8.2/jquery.min.js
"></script>
<script src="
http://widget.fonetic.fr/clicktocall/v2/widget.js
"><
/script>
<style>
body {width:800px;margin:50px auto;}
header {margin
-
bottom:50px;border
-
bottom:1px solid grey;}
content {}
footer {margin
-
top:50px;border
-
top:1px solid grey;}
/*
--
Gérer la position fixed pour IE6
-
-
*/
*html #fade {position: absolute;}
*html .popup_block {position: absolute;}
</style>
</head>
<body>
<header>
<img src="
http://fonetic.fr/Assets/
images/pub/logo_fonetic_300x100.png
"
alt="fonetic" />
<h1>Démonstration widget clicktocall</h1>
</header>
<content>
<a href="#" class="fonetic
-
clicktocall" data
-
key="
---
key
---
">Utilisation
simple</a>
<br />
<a href=
"#" class="fonetic
-
clicktocall"
data
-
key="
---
key
---
"
data
-
copyright="false"
data
-
image="
http://widget.fonetic.fr/clicktocall/background/grunge.jp
g
"
data
-
text="Contact the commercial service"
data
-
button="Jungle ?"
data
-
color="CC3366"
data
-
background="000"
data
-
border="fff"
data
-
name="John Smith"
data
-
email="john...
.@fonetic.fr"
data
-
from="0788004384"
data
-
language="cn">Utilisation avancée</a>
</content>
<footer>
<p>© <a href="
http://fonetic.fr
">fonetic</a></p>
</footer>
</body>
</html>
____________________________________________________________________________________
Fonetic
–
developed by NETIVA
Tel:
+33 (0) 950 492 071
-
contact@netiva.fr
page
32
/
34
http://www.netiva.fr
b.
Configuration
Change the main settings of your phone number
Give an easily identifiable name to your
phone .
Ex
: Sales
Set :
●
v潵r 灨潮攠捯c湴ry 捯c攠
(only
available with international option)
●
v潵r 灨潮攠湵m扥r 慳 it i猠慣捥s獩扬攠
from y潵r 捯cn
try
●
ei摥 潲o湯t t桥 湵m扥r d畲楮朠汩湫ing
䙯湥tic
䙩ll i渠n桥 敭慩l 湯tifi捡瑩潮 慤r敳e 畳ud for
t桩猠湵m扥r.
p整et桥 潰敮ing 桯ur猠of y潵r 湵m扥r.
l畴獩ue t桥 摡y猠慮搠tim敳efi湥搠d敲e,
Fonetic’s widget will record each demand and
慮 湯tifi捡ti潮
敭慩l will 扥 獥st to t桥 慤re獳s
獥琠異 慢潶攮
To m慮age jetlag, 灬敡s攠獥e 異 y潵r 湵m扥r
tim攠e潮攮
(international option)
-
Customize and open
your Fonetic widget’s opening hours to
捯c湴ni敳 of y潵r 捨ci捥c
l湬y 捯c湴ny 捯c敳 for s敬散瑥搠捯cntrie
猠will
扥 慶慩l慢l攠e漠o敢 癩獩t潲猠i渠t桥 wi摧整.
____________________________________________________________________________________
Fonetic
–
developed by NETIVA
Tel:
+33 (0) 950 492 071
-
contact@netiva.fr
page
33
/
34
http://www.netiva.fr
c.
Delete
Delete your phone number
Sponsorship Program
Do you want to get extra free Fonetic
communication credits ?
It's simple. You just have to
use the dedicated form located on your dashboard
to send email sponsorship invitations You
can also give your sponsor code directly to your network ! You will receive a 15% airtime bonus
on each gondsons’ monthly subscriptions !
____________________________________________________________________________________
Fonetic
–
developed by NETIVA
Tel:
+33 (0) 950 492 071
-
contact@netiva.fr
page
34
/
34
http://www.netiva.fr
CMS Modules
Go to the CMS extension download area.
Export data
(
options)
Capitalize on your incoming calls and take
benefit from data given by your Fonetic users
(phone, name, email) for all your Sales & Loyalty operations!
Indeed, contacts brought by your web media (website, newsletter, email) with Fonetic are made
with
customers or qualified prospects.
Thanks to the
Export option
you can
download a file of all your calls history
in CSV format.
You then just need to prepa
re your emailing or SMS campaigns to increase sales !
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