Certification Framework JN 14032011 - Sita

SITA

Partnership:

Expression of Interest


2011
-
08
-
25


House Rules

2

2

•
Official minutes will be taken during the meeting.

•
All minuted issues and questions will be published and addressed via
the SITA Website to ensure understanding and consistency.

•
Answers to Questions will be published after consultation in the
following format :

•
Company Name (Optional)

•
Person Name (Optional)

•
Question

•
Answer if applicable

•
Helpline function will be created: Piet Kemp 0833766748 via
Procurement process:
piet.kemp@sita.co.za

•
All parties must complete the Attendance Register

•
Partners must indicate Regional Registration in terms of interest (Local
Presence)

Purpose of Partnership
Strategy

•
SITA is to deliver on its mandate as outlined in the
SITA Act, but to also play a critical role towards
broadening the involvement of various industry
partners and suppliers to deliver cost
-

effective ICT
solutions without compromising quality.

•
Purpose of the EOI is to create inclusiveness of all
parties responding as per registration process. No
party will be excluded on any grounds to be
registered on the SITA Data Base!


3

Purpose of Partnership
Strategy (Cont)

•
All parties will be given the opportunity to
obtain compulsory requirements as per EOI.



•
Partnership requirements will focus primarily
on IFMS implementation partners.

4



What is Certification per
Industry Definitions?





Confirmation of certain criteria/characteristics of an
object, person, or organization
.





provided by some form of external review, education, or




assessment.


Professional certification
,





where a person/organisation is certified as being able to





competently complete a job or task, usually by the passing of an




examination.


Product certification
.





processes intended to determine if a product meets minimum




standards, similar to quality assurance.



5

What is SITA Certification?



The process through which SITA will certify
industry partners and departments against pre
defined criteria
–

e.g. process, tools, people &
experience, regulatory requirements, local
presence
-

to assist with ICT services to
government departments.



6

What is Accreditation?


“
The process through which certification of competency, authority, or
credibility is presented.

Organizations that issue credentials or certify third parties against
official standards are themselves formally accredited by accreditation
bodies (such as “SANAS”); hence they are sometimes known as
"accredited certification bodies".

The accreditation process ensures that their certification practices are
acceptable, typically meaning that they are competent to test and
certify third parties, behave ethically and employ suitable quality
assurance.

One example of accreditation is the accreditation of testing laboratories
and certification specialists that are permitted to issue official
certificates of compliance with established standards, such as
physical, chemical, forensic, quality, and security standards
.”



7



Certification Framework
Objectives

•
To Establish a Certification Capability:

To determine certification
standards for service delivery enabling SITA to appoint certified
industry partners for ICT service delivery.

•
To Develop a Certification Model:

To guide the process of the
selection of industry partners in terms of competency levels.

•
To Establish a Certification Process:
To determine the process to
assess, equip and certify partners.

•
To Establish a Monitoring and Evaluation Process:
To review
partner performance and service delivery in order to renew or
terminate partnership. (In accordance with SITA’s improved SLA
management processes.)

8

Principles of Certification

•
SITA will align to industry standards

•
Certification will have a SITA specific approach

•
Assessments will be done for all capabilities

•
All services that can be done by industry role
players will be certified

•
Certification will be for multiple partners/suppliers

•
Partners will pay for Certification, and Training

•
Pricing in line with Industry Benchmarking

9

SITA Capability Areas


for Certification

10

What is a SITA Toolkit per

Capability

•
Breakdown

•
Overall Capability broken down in stages

•
Stages broken down in components

•
Overview

•
Purpose, objective, deliverable and timeframes

•
Activities

•
The main activities

•
Inputs and Outputs

•
Instructions

•
Process steps

•
Role players

•
Supporting material

•
Quality Assurance

•
Governance


11

Certification Elements

•
Individual Requirements


•
䥮摵f瑲礠剥煵楲o浥湴n


•
卉pA

剥煵楲o浥湴猠
⡃慰慢楬楴i T潯汫楴猩


12

Project Management Capability
Individual and Industry Certification
Areas

Individual Requirements

Industry Requirements


Project International Accredited
Certification.

e.g. PMP, Prince II, CPPP, CPPM, CPPD


䑯⁹ 甠桡u攠偲o晥獳so湡氠偲o橥ct
Ma湡来g敮e⁁晦楬楡i楯渠w楴栿

攮朮g偍IⰠ
偍十ⰠA偍G
-
啋
?


MS
project ver. 2003, 2007, 2010


Knowledge of the Enterprise Resource
Planning (ERP) implementation projects.


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a来湣楥猩


䭮o睬w摧攠o映t桥 E湴敲灲楳e
Co湴敮t
䵡湡来浥mt
EC䴩M獹獴s洮


Can you provide proven historical
evidence of past projects undertaken by
the entity within the National and/or
Local Government Departments
/
Industry.

13

Project Management Capability SITA
Certification Areas


•
Product Overview Training

•
SITA Governance and Policies

•
SITA Implementation Methodology Overview

•
SITA Project Management Capability Toolkit

14

Data Management Capability
Certification Areas

Individual Requirements

Industry Requirements

Basic skills requirements include:


Proven data management
training





Do you have affiliation with

DAMA
(Optional)

Basic skills requirements include:


Ce牴楦楣慴楯渠⡯灴楯湡氩㨠

o
DAMA
.

o
Oracle SQL Expert.

o
Oracle PL/SQL Developer
.




Basic skills requirements include:


呯T汳⁏ M


C慮⁹o甠灲o癩摥 桩獴s物r慬⁥癩摥湣n o映
灡獴⁰so橥捴猠畮摥牴慫a渠批⁴桥
e湴楴礠楮 愠湡a楯湡氯灲o癩v捩慬c
Department or local government or
Industry?

Basic skills requirements include:

Proven OOAD and Data Design
Training and experience

15

Data Management Capability
SITA Certification Areas

•
Product Overview Training

•
SITA Governance and Policies

•
SITA Implementation Methodology Overview

•
SITA Data Management Capability Toolkit





16

Business Process
Management Capability
Certification Areas

Individual Requirements

Industry Requirements


Proven business process modelling
training;


偬e慳a 楮摩捡te⁡晦楬楡i楯渠睩w栺

o
Business Process Modelling
Initiative (BPMI)?


Certification:


BABoK
;


BPMN
;


偬e慳a 楮摩捡te⁡晦楬楡i楯渠睩w栺
†

o
BPM Group





偲P癩潵v 歮o睬w摧攠o映t桥⁅湴敲灲楳e
剥獯畲捥s偬慮湩湧n⡅剐⤠業灬i浥mt慴楯渠
灲o橥捴s
.



偬e慳a 楮摩捡te⁡晦楬楡i楯渠睩w栺
†

o
Object Management Group (OMG
)



䭮o睬w摧攠o映t桥 牥r灥捴楶i 晵湣n楯湡氠
摯浡楮⁡湤


Knowledge of the BPM.


Can you provide historical evidence of
past projects undertaken by the entity in
the National Departments, Local
Governments or Industry
.


17

Business Process Management
Capability SITA Certification Areas


•
Product Overview Training

•
SITA Governance and Policies

•
SITA Implementation Methodology Overview

•
SITA Business Process Management Capability
Toolkit




18

Training Management
Capability
Certification Areas

Individual Requirements

Industry Requirements

Basic

skills

requirements

include
:



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䕄呐

煵q汩晩cat楯i

潲

敱畡l

摥dr敥

e
.
g
.

a獳s獳sr

a湤

mo摥dator


偬e慳a

灲o癩摥

慦晩汩慴楯i

睩wh
:


o
MICTSETA

Basic

skills

requirements

include
:



偲o癥v

2

祥yrs

數e敲楥湣e

楮

䥔

卹獴敭e

呲a楮i湧



偬e慳a

灲o癩摥

慦晩汩慴楯i

睩wh
:

o
Any

SETA

o
SAQA

Basic

skills

requirements

include
:



䵓

灲o橥ct

癥v
.

㈰〳
,

㈰〷
,

㈰㄰


偬e慳a

灲o癩摥

慦晩汩慴楯i

睩wh
:
†

o
ETQA

Basic

skills

requirements

include
:



䭮Kw汥摧e

潦

t桥

䕒E

co湣数e
.



19

Training Management Capability
SITA Certification Areas

•
Product Overview Training

•
SITA Governance and Policies

•
SITA Implementation Methodology Overview

•
SITA Training Management Capability Toolkit



20

Solution Management
Capability
Certification Areas

Individual Requirements

Industry Requirements

Basic skills requirements include:


偲P癥渠慰灬p捡t楯渠捯湦楧i牡t楯渠t牡楮楮朻


A晦楬楡i楯i
:


o
Applicable

application

user

group

(E
.
g
.

Oracle,

SAP

etc
)


Basic skills requirements include:


偲P癥渠業灬i浥mt慴楯渠t牡楮楮朻g


Can you provide historical evidence of past
projects undertaken by the entity in the
national/ provincial departments, Local
Governments or Industry
?



Basic skills requirements include:


Ce牴楦楣慴楯渺

A灰汩捡扬p 灲o摵捴 ⡅⹧⸠佲O捬cⰠ十倬⁓䥔
䉥獰潫s et挩

䉡B楣⁳歩汬猠牥煵r牥浥rt猠楮捬畤c㨠


䭮o睬w摧攠o映t桥 E剐;

䉡B楣⁳歩汬猠牥煵r牥浥rt猠楮捬畤c㨠


䑯浡楮 歮o睬w摧d

Basic skills requirements include:


Knowledge to interpret BPM.

21

Solution Management Capability
SITA Certification Areas

•
Product Overview Training

•
SITA Governance and Policies

•
SITA Implementation Methodology Overview

•
SITA Solution Management Capability Toolkit





22

Technology Management
Capability Certification
Areas

Individual Requirements

Industry Requirements


Certification:

o
Certified on tools listed above to perform
highly granular packet analysis, mining,
and decoding of network traffic and to
generate management reports
.



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a獳s獳浥湴猠a湤nor co湦n杵gat楯湳⁡t⁡汬 or
獯m攠o映t桥h摥dartm敮ea氠獩s敳
co畮ur祷楤i



The supplier must provide all the relevant
tools required in order to fulfil the
requirements below:


o
Network discovery


o
Mapping/documentation capabilities


o
Baseline switch and router performance


o
Traffic


monitoring to determine which
protocols are used on the network


o
View device configurations


o
Workstation configurations and
applications



Ce牴楦楣慴楯渺

o
Certified LAN technicians and/or
specialists on various LAN switch
infrastructure. Provide list of equipment
certified on
.



Ce牴楦楣慴楯i

o
A+ or equivalent qualification to perform
workstation assessments and
configurations
.



偲P癩潵v 歮o睬w摧攠o映t桥⁅湴敲灲楳e
剥獯畲捥s偬慮湩湧n⡅剐⤠業灬i浥mt慴楯渠
灲o橥捴s


䭮o睬w摧攠o映t桥 E湴敲灲楳e Co湴敮t猠
Management (ECM) system.


23

Technology Management Capability
SITA Certification Areas


•
Product Overview Training

•
SITA Governance and Policies

•
SITA Implementation Methodology Overview

•
SITA Technology Management Capability Toolkit



24

Change Management
Capability Certification
Areas

Individual Requirements

Industry Requirements


Qualification in Behavioural/ Social Sciences


䅐A传浥浢m牳r楰 (佮汹 慰灬a捡扬c⁴漠
sourcing of resources)


䭮o睬w摧攠o映C桡湧h⁍慮慧敭 湴n慮搠
Co慣桩湧n浥瑨m摯汯杹


偡Pt⁰牯橥捴猠畮摥牴慫a渠批⁴桥 e湴楴礠楮 t桥
湡n楯湡氯i灲o癩v捩慬⁤c灡牴浥mt猠o爠汯r慬a
杯癥牮re湴献


C桡湧h⁍慮慧敭 湴⁣敲n楦楣慴楯i


剥杩gt牡t楯渠睩w栠䑥灡牴浥mt o映L慢o畲


ERP system implementation; e.g. ASAP, AIM,
etc


Co慣桩湧

捥牴楦楣慴楯i

25

Change Management
Capability SITA
Certification Areas


•
Product Overview Training

•
SITA Governance and Policies

•
SITA Implementation Methodology Overview

•
SITA Change Management Capability Toolkit




26


Quality Capability

Certification Areas

Individual Requirements

Industry Requirements


Individual knowledge of CMMI models
and ISO standards will be an advantage


Compliance to ISO 9001 Standard



偲oc敳獥猠com灬楡湴 to⁃MMI L敶敬 ㈠



偡獴⁰ o橥ct猠畮摥uta步渠批⁴桥h敮e楴礠y渠
t桥h湡t楯湡氯l灲o癩湣楡氠摥灡rtm敮e猠or
汯la氠杯癥v湭敮e献

27


Quality Capability SITA

Certification Areas

•
Product Overview Training

•
SITA Governance and Policies

•
SITA Implementation Methodology Overview

•
SITA Quality Management Capability Toolkit


28

Cataloguing and Master
Data Capability

Certification Areas

Individual Requirements

Industry Requirements


Individual knowledge of CMMI models
and ISO 8000 standards
.


Compliance to ISO 8000 Standard


Individual knowledge of
eOTD

Dictionary.


Affiliation (Optional):

DAMA


I湤n癩摵慬vC慴慬a杵g牳⁡湤⁍慳瑥爠䑡D愠
e硰敲楥湣n
.



E硰敲楥湣n 楮 C慴慬a杵g湧n灲o橥捴s


I湤n癩摵慬v歮o睬w摧攠慮搠a硰敲楥湣n o映
t桥 啎卐千 捬慳c楦楣慴楯i

•
Registered Member of ECCMA (Optional)


29

Cataloguing and Master
Data Capability SITA

Certification Areas

•
Product Overview Training

•
SITA Governance and Policies

•
SITA Implementation Methodology Overview

•
SITA Cataloguing and Master Data Capability
Toolkit


30

Support Management


Capability

Certification Areas

Individual Requirements

Industry Requirements


Ability to adopt industry best practices


Implementation Knowledge of ITIL:

o
Service Level Manager

o
Change Manager,

o
Problem Manager
, and

o
Incident
Manager


A扩b楴礠to⁩浰汥浥mt I呉T

31

Support Management


Capability SITA

Certification Areas

•
Product Overview Training

•
SITA Governance and Policies

•
SITA Implementation Methodology Overview

•
SITA Support Management Capability Toolkit


32

Product Development
Capability

Certification Areas

Individual Requirements

Industry Requirements

Basic skills requirements include:


J慶a 灲o杲慭浥爠t牡楮楮朠睩瑨⁡渠
慣捲e摩de搠d湳t楴畴e㬠

A晦楬楡i楯渺

佲O捬c J慶a 偲P杲慭浥爮

䉡B楣⁳歩汬猠牥煵r牥浥rt猠楮捬畤c㨠

J慶a E湴敲灲楳e E摩d楯i

Ce牴楦楣慴楯i

J慶a Ce牴楦楥搠偲P杲慭浥爮

䉡B楣⁳歩汬猠牥煵r牥浥rt猠楮捬畤c㨠


J慶a 却慮摡牤 E摩d楯i

Proven historical evidence of past projects
undertaken by the entity in the
national/provincial departments or local
governments or Industry

Basic skills requirements include:


J慶a 卥牶e爠䙡Fe猬⁓灲楮本 却牵rs

Basic skills requirements include:


Object Relational Mapping

33

Product Development
Capability SITA

Certification Areas

•
Product Overview Training

•
SITA Governance and Policies

•
SITA Implementation Methodology Overview

•
SITA Product Development Management
Capability Toolkit


34

Certification/
Accreditation
Levels

Level 0

Incubate Partner

Level 1

Bronze Partner

Level 2

Silver Partner

Level 3

Gold Partner

Level 4

Platinum Partner

Ability to
Implement in
the 8
Capabilities


None

One

Two

Four

Eight and more

Description

No Industry
Experience.

New on the
market

Can only provide
SITA/Departments
with certified
professionals.

Can provide
SITA/Depts. with
required services but
requires full
management.

Can provide
SITA/Depts. with
required services with
minimum
management.

Can provide
SITA/Depts. with
required services
without management.

Process

Training,
Development and
Mentoring

Managed

Defined

Quantitatively
Managed

Optimizing

People
Competencies
and Skills

Skeleton Staff

No certified
individuals

People
Management

At least 3 certified
individuals

Competency
Management

At least 5 certified
individuals

Capability
Management

At least 10 certified
individuals

Change Management

At least 15 certified
individuals

Tools and
Technology
Capabilities

No experience

Minimum level of
qualifications

Successful
level 0
partner

1 contactable
client reference

>2 contactable client
references



>5 contactable client
references

>2 projects (quality
assessment score >3

>10 contactable client
references

>
4 projects (quality
assessment score > 4

Business
Sustainability
and CSI

Corporate Social
Responsibility

Start
-
Up

Managed
Organizations'

Emerging

Growing

Must include Level 0
partners

Matured

Must include Level 0
partners

Risk

Not Applicable

High

Medium

(Manageable)

Low

(Shared)

Minimal

(Transferred)

Engagement
Model

(Corporate In
-
sourcing

In
-
sourcing

Joint
Ownership/Venture

Consortium,

Strategic

Full Outsource,
Strategic

35

Procurement:

Expression of
Interest (EOI)

Certification Process

Industry

Partners

Capability
Training and
Certification

Implementation

Performance
Review

Final Status
Annual
Refresh

SITA Certification

Award Process

Data Base:
All Applicants
Classified as Partners
per Grouping

RFB / RFQ

Retrain

Retrain

SITA employees to
be certified in line
with capabilities

•

EOI process

•

Supplier list


Incubate

Bronze

Process

Silver

People

Gold

Tools

Platinum

Training

All 11 Sita
capabilities


Determine
partnership
allocation

•
Performance Review:
Quarterly and Annually

•
Check Implementation
Standards

•
Opportunity for Retraining


•

Poor performance: terminate

•

Good performance: re
-
contract


36

SUMMARY


Certification Process

Certification will be
required for the
following capability
areas

Must conform to certain
individual as well as
industry requirements

Individual Requirements`

Industry Requirements


Proven business process

modelling training


P汥l獥 楮i楣it攠eff楬楡t楯i⁷楴h:

o
Business Process Modelling
Initiative (BPMI)?


䍥Ct楦楣it楯i:

†††††
䉁䉯K
㬠

†††††
䉐MN


P汥l獥 楮i楣it攠eff楬楡t楯i⁷楴h:
†

o
BPM Group





Pr敶楯i猠歮kw汥摧攠of⁴h攠
Ent敲pr楳i⁒敳our捥⁐污湮楮i

(
E剐) 業i汥浥湴慴楯n
pro橥j
ts



Please indicate affiliation with:


o
Object Management Group
(OMG
)



Knowledge of the respective
functional domain and


䭮ow汥摧攠of⁴h攠
䉐M


䍡渠Cou prov楤攠h楳瑯r楣i氠lv楤敮捥
of⁰慳 ⁰牯橥捴猠 nd敲t慫敮⁢y⁴h攠
敮e楴y 楮⁴h攠乡t楯i慬a䑥灡牴D敮e猬s
Lo捡氠lov敲n浥mt猠or⁉湤u獴特
.


Categorise

supplier
accordingly

Partner to receive
appropriate training
where required

Project Management Capability

SITA Certification Areas

•
Product Overview Training

•
SITA Governance and Policies

•
SITA Implementation Methodology Toolkit

Certified Supplier:

Service delivery

Quality

Supplier Certified in all
3 area’s

37

SITA Certification Centre

•
Advertise EOI to Industry for new partners on Annual
basis for open ended partner applications

•
Group partners and schedule for Capability Toolkit
Training

•
Assess level of competency of industry partners and
individuals on SITA standards and methodology

•
Certification of Partners

•
Partner and vendor management(Quarterly, Annually)

•
Update industry pre requisites and requirements for
certification

•
Research on Industry trends to stay abreast with latest
technology




38

Estimated Cost for Training
Services

•
Recommended PSI training fee to be charged per person
per day: R1500 per delegate per day.

•
Certification fee per delegate per training course:


R200 per delegate per course attended successfully

•
A recommended re examination fee of R200 will be
applicable for partners failing original examination
assessment.

39

Estimated Partner
Capability Training Cost

Capability Area

Number of
Training Days

Price per Course
@ R1500 per
Day

Certification
Price per
Course @ R200

Total

Cost

Est
.

Project Management

5

R7 500

R200

R7 700

Data Management

6

R9 000

R200

R9 200

Business Process Management

4

R6 000

R200

R6 200

Training
Management

5

R7 500

R200

R7 700

Solution Management

5

R7 500

R200

R7 700

Technology Management

3

R4 500

R200

R4 700

Change Management

5

R7 500

R200

R7 700

Quality Management

4

R6 000

R200

R 6 200

Cataloguing & Master Data

2

R3 000

R200

R3 200

Support Services

3

R4 500

R200

R4 700

Product Development

4

R6 000

R200

R6 200

SITA Implementation
Methodology Overview

2

R3000

R200

R3200

SITA and Government
Induction

1

NA

NA

No
Fee

40





Recommended Fee
per Partner Category

Certification
Levels


Level 0

Intern Partner

Level 1

Bronze Partner

Level 2

Silver Partner

Level 3

Gold Partner

Level 4

Platinum Partner


Registration
Fee


No Charge


R0000?


R0000?


R0000?


R0000?

Registration fee may be applicable per RFB.


Fee will be considered on a sliding scale
subject to approval
.


41

Recommendations

•
EOI issued
–

12 August for IFMS implementation as per Government Gazette

•
Information Session is Compulsory on 25 August 2011 in all 9 regions

•
Close applications for Expression of Interest (EOI) by 9 September 2011

•
Compile list of preferred suppliers by 30 September

•
Toolkit Capability Training/Certification to Commence by 3 October

•
Publish RFB/RFQ by 15 October. Close by 15 November.

•
1
st

round of certified suppliers to implement IFMS SCM solution by 18 January
2012

•
Certification for SCM Core (AM, PMM, CMM) commences 3 October


42

Pre Requisites for EOI

•
Applicants must indicate an interest in providing
ICT services.


•
Applicants must be registered companies/ legal
persons.


•
All applicants will receive training in SITA
processes, (SITA Capability Toolkits), the cost of
which shall be carried by the applicant. This will
not guarantee a contract for services with SITA.



43

Pre

Requisites (2)

•
Only applicants who undergo training and meet the
required competency level shall be certified as
capable. Any applicable RFB will only be
addressed to those partners on the data base that
have been certified in the relevant competency.


•
Should applicants not undergo training within a
specified period, the applicants name shall be
removed from the SITA data base


44

Pre Requisites (3)


•
Applicants will be classified by SITA in accordance
with the standards provided by SITA, in the
following partner categories:

–
Level 0: Incubate Partner;

–
Level 1: Bronze;

–
Level 2: Silver;

–
Level 3: Gold;

–
Level 4: Platinum.

45

Pre Requisites (4)


•
All potential partners will be required to have basic
skills in the applicable capability areas as per
recommended and compulsory requirements,
before allowed on the SITA Capability Toolkit
training. Applicants without the applicable basic
skills will be required to perform self
-
skilling, but
will receive guidance from SITA.

•
A minimum of Grade Twelve (Standard Ten) will
be required from all individual partners.


46

Pre Requisites (5)



•
In order to qualify for Platinum classification,
applicants shall be competent in at least 8 SITA
-
identified capabilities, with the exception of
Cataloguing, Support Services & Product
Development


47

Pre Requisites (6)

•
Partners wishing to be classified on the Level 3
(Gold Partner) and Level 4 (Platinum Partner)
category shall be required to provide mentor
services to Level 0 partners as a qualification
requirement.


•
All bidders must ensure that they continually meet
the minimum requirements per capability as issued
by SITA from time to time, and specifically as
applicable when the RFB is published.

48

Pre Requisites (7)

•
The approved list of service providers will be valid
for a period of three years. The EOI will be re
-
published annually to update the supplier list in
order to allow new members to apply for selection.
Existing suppliers already listed need not re
-
apply
annually.


•
The costs of the SITA Toolkit Capability Training
will be Industry
-
benchmarked and in line with other
professional training institutions. The training fee
will be charged on a rate
-
per
-
day basis.



49

Pre Requisites (8)


•
All members on the SITA database will be grouped
in a partner classification based on responses to
the EOI. All listed members will be required to
undergo compulsory training on the SITA
Capability Toolkits in order to be certified. This will
ensure that partners will be fully capable of
following prescribed methodologies and processes
compliant to SITA Capability Toolkit standards. (As
published per RFQ).



50

Pre Requisites (9)

•
All industry partners which are awarded contracts
will be constantly monitored and evaluated in
terms of expected service deliverables and re
certified on a quarterly basis against the specific
Capability Toolkit standards as published in the
RFQ’s. This monitoring function will not replace
normal agreed contractual/project deliverables in
line with implementation functions.

51

Pre Requisites (10)


•
When bidding for services under an RFB as
published by SITA, the costs for the service will be
regulated by guidelines as provided by National
Treasury.


52

Thank You.

53