Informatica Cloud Express FAQ

elatedmusteringSoftware and s/w Development

Feb 21, 2014 (3 years and 8 months ago)

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Informatica
Cloud

Express
FAQ


I
nformatica Cloud Express Overview


What is Informatica Cloud Express?

O
n Monday Dec
ember

6
th
,
Informatica

announced

a new pay
-
per
-
use pric
ing model
for

our very
p
opular Data Loader Service

for s
alesforce.com

customers
. Pricing
start
s at $99 USD and goes up
based on the number of records that you move every month.
Express introduces usage
-
based billing
starting at $99/month USD for the Data L
oader Service.





Pricing is based on the number of
records (
rows of data
)

that are
processed
(
integrated
/moved
)

each month.



Monthly commitment. No annual subscriptions.



Credit card billing only
.



Flexible

scheduling and

online customer support are included.



Easy

upgrade to more advanced editions of Informatica Cloud for broader and more complex
requirements
,
such as lookups, task flows, and additional end points
.


More information is available
here
.

Wh
y Informatica Cloud Express?

Informatica Cloud Express open
s
the door for organizations of all sizes to leverage the industry
-
leading data integration capabilities of Informatica Cloud


voted the Best Inte
gration Application of
2010
, 2009, and
2008 by sal
esforce.com customers on AppExchange.
As industry analyst and author
David Linthicum put it
:


“This is a wonderful mode
l considering that, while some enterprises do gigs a day in
information flowing between on
-
premise and cloud
-
based systems, many operate with a much
lighter data integration load. In the past, neither customer had the pay
-
as
-
you
-
go option.”


Is Informatic
a Cloud

Express only for Salesforce

customers?

Yes.
Users of Express can move data between
Salesforce and one instance of a database (
MySQL,
Oracle,
Microsoft
S
QL

Server) or f
ile.


How do you purchase Express?

First install the Informatica Trial,

or if yo
u are already have an account,
click the
“Subscribe”

button
which allow
s

you

to purchase Express with
a
credit card within Informatica Cloud.





Do I need an active Informatica Cloud account to purchase Express?

Yes.
You can easily create an account by
signing for a free trial.






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Billing


How does billing work?

When you sign up for Express, y
our credit card will be charged on the last day of each month. Your
fee will be determined by the number of rows that Informatica Cloud processed that month. See

the
table
below
for details.


What is the pricing of the Express tiers based on usage?



*
plus applicable

US state

taxes


Do taxes apply to Informatica Cloud Express?

US state taxes apply if your billing contact address is in the US.


What type
s of Cr
edit Cards do you accept
?

We accept Visa, Master Card and American Express
.


How are different currencies handled?

In the initial release, currency conversion rates will be handled directly by your credit card company.
We are still working with our billing

partner
,
Zuora
,

to make this a more seamless process for
currencies outside of the US.


How will you calculate fees if my data volume changes from month to month?

Fees are

based on the
number of records processed that mo
nth
. Your fees will change as shown in
table above
, plus applicable taxes
. You

will automatically be billed based on
your
usage that month
.


How can I track my usage fees?

Every month, Informatica will email your billing statement. It will show your data
volume and
associated subscription fees.


W
ill I be able to monitor the number of records that Informatica Cloud Express processes
each month?

Yes. In the
Administration

tab of Informatica Cloud
, select

Organization
. The
Monthly Job Row Count

field
will
di
splay the number of records that Informatica Cloud has processed in the current month.

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Once I sign up, h
ow
do

I terminate my
Express
subscription?

You
will be able to

terminate your month
-
to
-
month subscription by contacting Informatica Global
Customer S
upport. Just click the
Support

link in the upper right corner of any Informatica Cloud page
and open a request. Your subscription will be valid until the end of the month in which you initiate the
termination.

Note that
your commitment is monthly. You can
terminate at any time during the month
to make that
your

last month of service.


Data Loader Service
vs. Express


Can you summarize the key differences between DLS and Express?

Both
DLS and Express are for projects that require data in
tegration between Sal
esforce

and 1 named
database instance or file server.




Free Data Loader Service:

M
eant to be used for ad hoc data loading for organizations
performing on
e time (or rare) imports to or e
xports from
Salesforce CRM and Force.com. It
h
as no scheduling

f
unctio
nality, is capped at 10K records/day
,

and is not supported

by
Informatica
.





Informatica Cloud Express:

Ideal for smaller companies looking for basic daily
synchronization between databases
/files

(not applications) and
Salesfor
ce
. It includes
flexible
job

scheduling,

online support
,

and
usage
-
based

billing model based on
the number of
records

processed per month
.


Express F
eatures

S
pecifics


Can I have more than 1 Informatica secure agent installed after subscribing to express edition
of IC?

No, you can ha
ve only 1 secure agent installed after subscribing to express edition of IC.


How many jobs can be run per day after subscribing to express edition?

There is a limit of 250 jobs that can be execute
d per day using express edition, but Express users can
run

unlimited rows per day.


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Am I able
to use SFDC as both source and target

in a Data loader service (DLS)?

When you are using a DLS task, you can either have SFDC as either source or target but not both.



Why

am
I
unable to view DSS (Data synchronization se
rvice) tasks after

subscribing to
Express edition?

Data synchronization tasks will not be visible on IC under Data services> Data synchronization once
you subscribe to Express edition of IC.

In Express Edition you would have access only to Data loader serv
ice. Before subscribing to Express
Edition you can create the tasks using Data loader service and then subscribe, so that you would
have access to the tasks which you have created after you subscribe.


Can I use a lookup feature in DLS tasks?

Lookup featur
e which is used in the step 5 field mapping of a DSS task is not available in express
edition of IC.

Advanced functionality like lookups, task flow, enterpri
s
e applicat
ion integration and
additional e
nd points and Add
-
ons
are not available

in
DLS or Expres
s.


What support is given to Express users?

Express customers have community and online/email support.


Can you summarize e
ach edition of Informatica Cloud?

You can view a
detailed overview of each edition on
the Informatica Cloud website
. Here is a
summary of the key features included in each edition:






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More questions?

Please contact:

cloud_intgration_answers@informa
tica.com

or refer to our

Express community

page.