ITCAM for Application Diagnostics Update

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Oct 31, 2013 (3 years and 7 months ago)

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Tivoli Software

© 2005 IBM Corporation

© 2009 IBM Corporation

ITCAM for Application Diagnostics Update


Tivoli Software


© 2003 IBM Corporation

© 2009 IBM Corporation

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IBM Software Group | Tivoli software

Overview of ITCAM for Application Diagnostics Benefits


Identify performance and availability
issues before they impact users


Enables you to analyze application performance
by utilizing trend or historical analysis


Provides key performance metrics to the Tivoli
Enterprise Portal to help operations and support
teams spot trends and potential delays



Improve MTTR for business critical
applications running on WebSphere or
J2EE



Enables you to view all JEE transactions that are
"in
-
flight" (have not finished execution) to
uncover the root cause of bottlenecks and
perform detailed memory analysis


Helps you correlate and profile transactions that
span multiple subsystems



Can be used to set resource or application
traps to detect and remedy potentially
troublesome situations


Throughput

Health

Resources

Alerts &

Take Actions

Problem

Determination

Memory

Analysis

Application

Trace


Software consistency checker compares key system and JVM metrics on working
and non
-
working systems to help isolate differences that may be causing problems



Improved application lifecycle management


Can exchange information with IBM Rational Performance Tester to help
developers understand the performance of applications in test or production


Provides developers with a diagnostic tool to identify potential issues prior to rollout

Tivoli Software


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IBM Software Group | Tivoli software

ITCAM for Application Diagnostics


What’s New


Key product enhancements


Dramatically reduce TTV through significant install and config enhancements


Improved ease of use with summary workspaces and contextual drill down to deep diagnostics


Improved problem identification in WebSphere VE environments with new monitoring capabilities



Portfolio simplification for ease of purchase

Tivoli Software


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IBM Software Group | Tivoli software

ITCAM for AD 7.1 Install and Configuration Enhancements



Combine TEMA/DC install and configuration


Reduce the number of install panels


Provide clearer descriptions in the install panels


Silent install


Remote deploy


CAM Configuration Manager (CCM)

Tivoli Software


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Common Diagnostic Scenarios


The following slides show some common diagnostics
scenarios using the enhancements introduced in ITCAM for
Application Diagnostics


Diagnose a slow or hung application using summary
workspaces and launch in context


Diagnose a memory leak using summary workspaces and
launch in context


Ensure desired service level for jobs processed by Compute
Grid using the new WebSphere VE monitoring

Tivoli Software


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Diagnose a slow or hung transaction

The itcamdemo application is red.
Flyover shows
WASHighResponseTime situation
was triggered. Click on
itcamdemo icon.

The user can launch in
-
context into
the deep
-
dive features to examine
individual transactions. “Diagnostic
In
-
Flight Request Search” link is
used in this flow.

Flow continues

on next slide

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Diagnose a slow or hung transaction (cont.)

Click on Thread ID

to see Stack Trace data

of this transaction

Managing Server Visualization Engine

(MSVE) is displayed in TEP workspace

Server and request

Information are carried

over from TEP workspace

to MSVE via the link

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Diagnose a memory leak

Suspected Memory Leak provides
line number information in
application code which may cause
the memory leak problem.

Tivoli Software


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Key Benefits of WebSphere VE Monitoring in AD 7.1


ITCAM for AD 7.1 helps to ensure business requirements and SLAs for
applications are met


Monitors ODR health and major KPIs to detect and prevent problems in achieving
performance and prioritization goals


Example: out of the box alert if ODR queue length is high with contextual drill
down to application, deployment targets, and servers to determine cause of
queue backup


Deep dive capabilities reduce MTTR (Mean Time To Repair)


Example: out of the box alert that application failed to meet service policy goal
with contextual drill down to server causing issue and transaction trace to identify
method that is root cause


ITCAM for AD 7.1 reduces problem isolation and diagnosis time in
WebSphere VE environments


Visualizes WebSphere Virtual Enterprise and Compute Grid topologies


Contextual drill down from components such as Dynamic Cluster


Individual Server
quickly narrows down the problem source


Example: out of the box alert that job is running too long with contextual drill down
to job details and deep dive information on call stack shows offending method

Tivoli Software


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IBM Software Group | Tivoli software

Summary


Identify performance and availability issues before they impact users


Displays overall health and availability of web resources in summary views


Identifies performance and availability issues proactively using historical data collection and predictive
analytics (predictive trending, baselining, dynamic thresholding)


Helps correlate and profile transactions that span multiple subsystems to isolate the bottleneck


Improve MTTR for business critical applications running on WebSphere or J2EE


Reduces troubleshooting effort with launch in context from operational views to deep dive problem
determination tools


Traps on errors such as a slow running transaction and change levels automatically to get detailed
problem information


Traces transactions across JVM’s for more precise problem determination


Shows stack trace information for precise problem resolution


Performs memory leak diagnosis


Provides software consistency checker to compare key system and JVM metrics on working and non
-
working systems to help isolate differences that may be causing problems


Improved application lifecycle management


Feeds trapped problem data directly into Rational test tools


Quicker time to value


Comes ready to monitor and expand into constantly changing environments


Automatically monitors any application changes for complete coverage


Monitors 100’s of JVM’s and applications with a single management server without having to trim
critical agent data

Tivoli Software


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ITCAM for Transactions



November, 2010

IBM Confidential

Tivoli Software


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IBM Software Group | Tivoli software

Detect that a
threshold has been
breached and that a
problem occurred, or
is about to happen

Sense

Diagnose

Isolate

Repair

Pinpoint the problem
to a specific part of
the environment and
hand
-
off to the
appropriate specialist

Drill down into
the details and
get to the root
cause of the
problem

Fix the faulty
component,
validate the fix
and roll back into
production

Workflow for Resolving Composite Application Problems

ITCAM for Transactions

Deep
-
dive

tools


ITM


ITCAM for AD


ITCAM for SOA


OMEGAMONs


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Customer Pain


Sensing and Isolating a Problem Today

Bridge Call with

Tiger Team

Check all resources


System Alerts


Health Monitors


OS Statistics


Network traffic


Application log files


Database metrics


Locate Source

of Problem


maybe



Finger
-
pointing: "It's the network
guy

s fault



Recreating the problem is difficult


Problem frequently only
discovered

by accident



Lack of problem isolation
capability wastes time, increases
MTTR, and
costs money

Everything looks normal
… but performance is
still bad

Response time is
terrible; more than
one minute.

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Customer Value


Demonstrating ROI

Every customer case will be different …


…what do
you

lose each year due to poor performance?

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Transactions

Servers

Applications

IT Customer

IT Staff

IT Staff



Monitor
application response

to ensure business expectations are met



Understand
transaction flows

over complex topologies



Monitor infrastructure
performance and availability



Diagnose

application performance issues



Increase application availability and
customer satisfaction



Improve
MTTR

and
MTBF

Composite Application Management and Resource Monitoring

Tivoli Software


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Transaction Root Cause Analysis

3.
Diagnose and repair
through launch
-
in
-
context
into deep
-
dive diagnostics

0.97sec

1.31sec

0.01sec

0.21sec

0.32sec

3.71sec

1.
Response Time Measurement

Start by monitoring transaction
performance and end
-
user problems

2.
Transaction Tracking

Correlate data from app server, MQ,
CICS, IMS, custom instrumentation, etc.
to show topology and isolate problems

End
-
to
-
End Monitoring, Tracking and Diagnosis


1.
Sense

End User

Experience and alert on
threshold violation


2.
Isolate

by measuring
performance data against
baseline through entire
infrastructure


1.31sec

3.
Deep Dive Diagnostics

Launch in context to SME tools where appropriate.

In this scenario, the problem is a WebSphere JEE memory leak.

Tivoli Software


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Transaction Tracking

Tivoli Software


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Problem Isolation Through Transaction Tracking


Unified, end
-
to
-
end transaction
tracking


Heterogeneous environments


fully integrated across distributed and System z


Support for asynchronous

transactions


Extensible, modular

framework


Integrated response time

and transaction tracking

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Enterprise
-
Wide Tracking


Track
inside

domains with correlated techniques


Track
between

domains through stitching

Client

Servlet
Request

JMS
Request

MQ

MQ

MQ

MQ

CICS

EJB
Request

CICS

WAS Domain

MQ Domain

CICS Domain

CICS Domain

MQ Domain

WAS Domain

MQ Domain

MQ Domain

CICS Domain

CICS Domain

DC

DC

DC

Builds topology
mappings using token
-
based and dynamic
correlation

Link

Link

Link

Link

Link

Link

Link correlated
sections with
dynamic correlation

“Stitching” links
correlated sections
through dynamic
correlation

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Transaction Tracking Topology

Red “hot spot”
indicates bottleneck

Synchronous
transactions

Green arrow indicates
start node

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WAS

Deep
-
dive Drill Down In Context

ITCAM for

Transactions

OMEGAMON XE
for Messaging


Launch
-
In
-
Context allows SME
to quickly and easily drill down
to the problem



Speeds MTTR

ITCAM for Application Diagnostics

Tivoli Software


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IBM Software Group | Tivoli software

End
-
User Response Monitoring

Tivoli Software


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Transactions

Why Monitor End
-
User Response?


See what your users are experiencing


Validate production system performance


Identify problems before they affect SLA’s


If you have a problem, find out about it
before

the customers
start complaining

A majority of IT problems
are still being
identified
by customer complaints

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Two Techniques for Response Time Monitoring

Robotic


Transactions

Real End User


Transactions


Web Response Time Monitoring


Monitors actual customer experience


Agentless solution


Client Response Time Monitoring


Monitors real
-
user client desktop applications


Detailed response measurement for VIP customers


Robotic Response Time Monitoring


Repeatable testing of high
-
priority
transactions


Early warning of failures or
performance problems


Internet Service Monitoring


Periodic testing of services that make
systems run


Simple and lightweight

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Real User Monitoring


AppServer

“Click”

Network

Server

Client

Web Server

Measure

Total Transaction Time

Web Applications
-

Agentless


Captures performance and
availability data of actual users for
SLA reporting


Completely non
-
invasive, agentless
monitoring


Monitors network traffic for HTTP(S)
requests to the web server


Windows Applications
-

Agent


Monitors selected Windows
applications


Agent on client

workstation provides

details response time

analysis

Tivoli Software


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Internet Service Monitors
-

Protocols Monitored


DHCP
-

Dynamic Host Configuration Protocol (RFC 2131)


DIAL
-

Dial up Service


DNS
-

Domain Name Service (RFC 1035)


FTP
-

File Transport Protocol (RFC 959)


HTTP
-

Hypertext Transport Protocol (RFC 1945)


HTTPS
-

HTTP Secure Socket Layer (RFC 1945)


ICMP
-

Internet Control Message Protocol (RFC 792)


IMAP4
-

Internet Message Access Protocol (RFC 2060 & 822)


LDAP
-

Lightweight Directory Access Protocol (RFC 2251)


NNTP
-

Network News Transport Protocol (RFC 977 & 850)


NTP
-

Network Time Protocol (RFC 2030)


POP3
-

Post Office Protocol (E
-
mail) (RFC 1081 and 822)


RADIUS
-

Remote Authentication Dial
-
In User Service (RFC
2138 and 2139)



RPING
-

Remote Ping for Cisco and Juniper Routers


RTSP


Real
-
time Streaming Protocol (RFC 2326)


SAA


Cisco Service Assurance Agent


SNMP
-

Simple Network Management Protocol (RFC 1441
-
1452, 1901
-
1908 & 275)


SMTP
-

Simple Mail Transport Protocol (RFC 821 & 822)


TCP PORT
-

Transmission Control Protocol


TFTP


Trivia File Transport Protocol (RFC1350)


TRANSX
-

Transaction Monitor


WMS


Microsoft Windows Media Server


Recent additions:


SIP


Session Initiated Protocol (RFC 3261)


SOAP


SNMP v3

Tivoli Software


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ITCAM for Transactions
-

Current Domain Coverage

MQ 5/6/7

CICS

IBM WAS


WebSphere 5/6/7 tracking supported through BCI technology embedded in
ITCAM for AD


distributed and z/OS


Non
-
WAS JEE support (Weblogic, JBoss, Tomcat, SAP NetWeaver)


MQ 5.3 and up tracked by ITCAM for Transactions natively


distributed and
z/OS


CICS 2.3+ transactions and services, including any CICS hosted applications


(C++, COBOL, Natural, etc.)


CICS


IMSDB


CICS 4.1 SOAP support


CICS Transactions Gateway (CTG) 7.1+


IMS, including IMS Connect and IMS Batch


WebSphere Message Broker v6.0 (distributed)


JDBC tracking through WAS (supports all databases)


DB2 tracking from CAMfCICS and CAMfIMS


Tuxedo Server (FML32 over ATMI) v9/10


MQI Client (used to enable Tuxedo to MQ)

WMB

CTG

IMS

Database

Other JEE

Tuxedo

IMS

CICS

MQI

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SOA

Current Domain Coverage (cont.)


Integrated Service Tracking support through ITCAM for SOA



WebSpere ESB


WebSphere Process Server


WebSphere CE


WebSphere

Datapower


.NET Web Services


Weblogic


AXIS


CICS Web Services


SAP Netweaver


ARM 2.0/4.0 instrumentation supported via native library linkages (libarm)


Siebel SARM


Non
-
BCI WAS tracking (ARM based)


Customer instrumentation possible through our published Transaction
Tracking API (TTAPI), available for a range of languages on both distributed
and z/OS systems. Current language bindings include:



C, C++, Java (distributed)



C, C++, Java, COBOL, PL/I, Assembler (z/OS, including CICS)



.NET

TTAPI

ARM

Siebel

IBM WAS

Tivoli Software


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ITCAM for Transactions

Recent Features

7.1.0.2 (May 2009)

V7.2 (Nov. 27, 2009)



Increased Tracking Domain coverage:



MQ Client, MQ Clustering



NET TTAPI bindings



DB2 on Z/OS (from CICS/IMS)



Z/OS Shared Queues



Tuxedo



Siebel SARM support



Persistent topologies



Web Response enhancements



HTTPS Appliance mode



Siebel transaction support



HTTP QueryString filtering


Long URL support (WebSphere Portal)



Robotic enhancements



RPT 8 Web Services playback



RPT Oracle Forms (BSD)



Robot 7.0.2 support



New Tivoli Common Reports



Enhanced Omnibus events



TBSM default service model



TADDM & TBSM DLA for Response Time services



Maintenance schedules





Increased Tracking Domain coverage



Consolidated and simplified installer



ITM 6.2.2 support



ITM Proxy Agent Services support



Tracking enhancements:



Customized transaction filtering



Flexible baselining



Enhanced TBSM integration



Robotic enhancements:



RFT 8 support



Screen Capture On Failure



Subtransaction thresholding



Web Response enhancements:



User tracking



Session tracking



XML and SOAP over HTTP(S) support



ISM enhancements:



Simplified configuration



AMC workspaces



Increased platform coverage


© 2009 IBM Corporation

IBM Software Group


Tivoli Software

THANKS

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