AAS and Certificate in the Computer and Networking Track Telecommunications Electronics and Computer Technology Educational Effectiveness

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AAS and Certificate in the

Computer and Networking Track

Telecommunications Electronics and

Computer Technology


Educational Effectiveness


Assessment Plan









Version
3.0



Adopted by


The
Telecommunications Electronics and Computer

Technology C
NT

faculty:
May 7
, 200
9



Submitted to


The
Dean

of the
Community and Technical College
:
May 7, 2009

The Office of Academic Affairs:
May 7, 2009



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T
ABLE OF
C
ONTENTS



Mission Statement

________________________________
________________________________
_____________

2

Program Introducti on

________________________________
________________________________
__________

3

Assessment Process Introduction

________________________________
________________________________
__

3

Program Outcomes

________________________________
________________________________
_____________

4

Table 1: Association of Assessment Measures to Program Outcomes

________________________________
_____

5

Assessment Measures

________________________________
________________________________
___________

6

Table 2: Program Outcomes Assessment Measures and Administrati on

________________________________
___

6

Assessment Implementation

& Anal ysis for Program Improvement

________________________________
______

7

General Implementation Strategy
________________________________
_______________________________

7

Method of Data Analysis and Formulation of Recommendatio
ns for Program Improvement

__________________

7

Modification of the Assessment Plan

________________________________
____________________________

7

Appendi x A:
CompTIA
A+

and Net+
Industry Certification Test
s

________________________________
______

8


CompTIA A+ industry certification test



8

Measure Descripti
on:
________________________________
________________________________
________

8

Factors that affect the collected data:

________________________________
____________________________

8

How to interpret the data:

________________________________
________________________________
____

8



CompTIA
network+ industry certification test

________________________________
____________________

10

Measure Description:
________________________________
________________________________
_______

10

Factors that affect the collected
data:

________________________________
___________________________

10

How to interpret the data:

________________________________
________________________________
___

10

Appendi x B
: ccna certi ficati on test

________________________________
_______________________________

11

Measure Description:
________________________________
________________________________
_______

11

Factors that affect the collected data:

________________________________
___________________________

11

How to interpret the data:

________________________________
________________________________
___

11

Appendi x
C
: icsa certification test

________________________________
_______________________________

12

Measure Description:
________________________________
________________________________
_______

12

Factors that aff
ect the collected data:

________________________________
___________________________

12

How to interpret the data:

________________________________
________________________________
___

12

Appendi x
D
: course case studies

________________________________
________________________________
_

13

Measure Description:
________________________________
________________________________
_______

13

Factors that affect the collected data:

________________________________
___________________________

13

How to interpret the data:

________________________________
________________________________
___

13

Appendi x
E
: course practical fi nal exams
________________________________
__________________________

14

Measure Description:
________________________________
________________________________
_______

14

Factors that affect the collected data:

________________________________
___________________________

14

How to interpret the data:

________________________________
________________________________
___

14

Appendi x

H: c
ase study and practical final rubrics

________________________________
__________________

15







M
ISSION
S
TATEMENT

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The Computer and Networking Technologies (CNT) track of the CET department provides entry level
skills and ongoing career education to meet the demand for well
-
trained technicians in networking and

computer system operations. CNT offers opportunities for student success in achieving their ongoing
goals in advanced academic programs.



P
ROGRAM
I
NTRODUCTION


The Telecommunications, Electronics and Computer Technology Department (TECT) provides entry
-
level skills and career education to meet the demand for well
-
trained technicians in the computer
electronics, telecommunications and electronics industries. The TECT Department offers an
Occupational Endorsement Certificate in Cisco Certified Network Ass
ociate (CCNA) and two
undergraduate certificates in the specialized areas of Telecommunications and Electronics Systems
(TES), and Computer and Networking Technology (CNT). Both certificates require 3 full
-
time
semesters to complete. An Associate of Appl
ied Science degree in Telecommunications, Electronics
and Computer Technology can be earned by completing additional required technical and general
education courses.


Graduates from the TECT program can be employed as skilled technical support workers in
fields
including communications, microchip manufacturing, and computer support and repair in private
industry as well as municipal, state and federal agencies.



A
SSESSMENT
P
ROCESS
I
NTRODUCTION

This document defines the educational objectives and expected
outcomes for the Computers and
Networking Technology Track of the Telecommunication Electronics and Computer Technology
(TECT) program and outlines a plan for assessing the achievement of the stated objectives and
outcomes.

The development of the objecti
ves and outcomes consisted of consultation between the TECT
curriculum committee and the Chairperson of the Computer and Electronics Technology Department
(CET).

The faculty met and accepted the objectives, outcomes, and assessment processes.



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P
ROGRAM
O
U
TCOMES


The specific educational outcomes that support the program objectives are to pr
oduce graduates who
are able to demonstrate:




P
roficiency in
the ability to perform
PC
hardware and operating system installation,
troubleshooting and repair.



P
roper cus
tomer service skills
.



E
ntry
-
level tasks for planning, design, installation and troubleshooting Ethernet and TCP/IP
networks
.



E
ntry
-
level employment skills for computer and network technicians.



C
omputer literacy in PC applications and operating systems
.



P
ro
ficiency in
the ability to perform
Cisco router installation and configuration in multi
-
protocol inter
-
networks
.



P
roficiency in
the ability to perform
Cisco switch and VLAN installation and configuration
.



C
onfiguration and maintenance of network and comput
er system security settings
.



A
bility to think critically and solve problems
.



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T
ABLE
1
:

A
SSOCIATION OF
A
SSESSMENT
M
EASURE
S TO
P
ROGRAM
O
UTCOMES





Outcomes

Tool A

Tool B

Tool C

Tool D

Tool E

Proficiency in PC hardware and
operating system installation,
t
roubleshooting and repair.

1

0

0

1

1

Proper customer service skills.

1

0

1

0

0

Entry
-
level tasks for planning,
design, installation and
troubleshooting Ethernet and
TCP/IP networks.

1

1

0

1

1

Entry
-
level employment skills for
computer and network techni
cians.

1

1

1

1

1

Computer literacy in PC
applications and operating
systems.

1

0

0

1

1

Proficiency in Cisco router
installation and configuration in
multi
-
protocol inter
-
networks.

0

1

0

1

1

Proficiency in Cisco switch and
VLAN installation and
configura
tion.

0

1

0

1

1

Configuration and maintenance of
network and computer system
security settings.

1

1

0

1

1

Ability to think critically and solve
problems.

1

1

1

1

1

0 =
Measure

is not used to measure the associated
outcome
.

1 = Measure

is used to measure

t
he associated outcome
.




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A
SSESSMENT
M
EASURES


A description of the
measures

used in the assessment of the program
outcomes

and their
implementation are summ
arized in Table 2 below
. The
measures

and their relationships to the
program
outcomes

are liste
d in Table 1, above
.



There is a separate appendix for each
measure

that
shows the
measure

itself and
describes
its use and
the factors that affect the results.



T
ABLE
2
:

P
ROGRAM
O
UTCOMES

A
SSESSMENT
M
EASURES

AND
A
DMINISTRATION


Measure

Description

Freq
uency/
Start Date

Collection
Method

Administered
by

Tool
A

CompTIA A+
& NET+
Industry Certification Test
s

As required

Testing units

Testing units

Tool
B

Cisco CCNA Certification Test

Annually

Testing units

Testing units

Tool
C

Customer Service Certifica
tion

As required

Testing units

Testing units

Tool

D

Course Case Studies

As scheduled

Instructor
tabulates
scores

Course
instructor

Tool
E

Course Practical Finals

As scheduled

Instructor
tabulates
scores

Course
instructor


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A
SSESSMENT
I
MPLEMENTATION
&

A
N
ALYSIS FOR
P
ROGRAM
I
MPROVEMENT


General Implementation Strategy


The program faculty have been usi
ng most of this plan for

the past few years. The case studies

and practical finals have been used in the courses for years, we are now going to include them

to help

assess the program.

Over the next year
, rubrics will be developed to provide general

guide
lines for

assessing and reporting case study and practical final data.


Faculty will work with the students to setup, log and keep track of the students ta
king

certification exams and their pass rates. Students in the CNT
-
A271 Cisco Academy WAN

Management classes will be required to take the CCNA exam at the end of their course.


Method of Data Analysis and Formulation of Recommendations for Program Improv
ement


The
program
faculty
will m
eet at least once a year to review the data collected using the assessment
measure
s. This meeting should result in recommendations for program changes that are designed to
enhance performance relative to the program’s outc
omes. The results of the data collection, an
interpretation of the results, and the recommended programmatic changes
will

be forwarded to the
O
ffice of Academic Affairs (in the required format) by
June 15
th

each year. A plan for implementing
the recommen
ded changes, including of advertising the changes to all the program’s stakeholders,
will

also be completed at this meeting.


The proposed programmatic changes may be any action or change in policy that the faculty deems as
being necessary to improve
perfo
rmance relative to program

outcomes. Recommended changes
should also consider workload (faculty, staff, and students), budgetary, facilities, and other relevant
constraints. A few examples of changes made by programs at UAA include:

o

changes in course c
ontent, scheduling, sequencing, prerequisites, delivery methods, etc.

o

changes in faculty/staff assignments

o

changes in advising methods and requirements

o

addition and/or replacement of equipment

o

changes to facilities


Modification of the Assessment Plan


The

faculty, after reviewing the collected data and the processes used to collect it, may decide to alter
the assessment plan. Changes may be made to any component of the plan, including the

outcomes,
assessment
measures
, or any other aspect of the plan. Th
e changes
will be

approved by the faculty of
the program. The modified assessment plan
will

be forwarded to the dean/director’s office and the
Office of Academic Affairs.

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A
PPENDIX
A:

C
OMP

TIA
IT

I
NDUSTRY CERTIFICATIO
NS
A+

AND
N
ET
+


A+

I
NDUSTRY CERTIFI
CATION TEST


Measure

Description:


The CompTIA A+ certification is the industry standard validating the vendor
-
neutral skills expected of
an entry
-
level computer technician.


Factors that affect the collected data:


Testing for the A+ certification is volu
ntary on the student’s part as is the reporting of the results of
test.

How to interpret the data:


The industry certification provides an external objective validation of the learning outcomes.

For A+ certification, t
he examinee must pass two exams, the r
equired A+ Essentials Exam and then
one of three elective exams. The A+ Essentials

exam measures essential competencies

for a desktop
computer

service technician with six months of on
-
the
-
job experience. The examinee must
demonstrate basic knowledge of ins
talling, configuring, upgrading, troubleshooting, and repairing
desktop computer systems at the standard defined by this test specification.


The skills and knowledge measured by this exam are derived from an industry
-
wide and worldwide job
task analysis w
hich was validated through a survey of almost
over
2,000 A+ certified professionals.
The results of the survey are used in weighting the domains and ensuring that the weighting is
representative of the relative importance of that content to the job require
ments of a service technician
with six months on the
-
job experience. The intent is to certify individuals in a body of knowledge that
is identified and accepted as the baseline or foundation of any entry
-
level PC technician.



NOTE
: This exam bl
ueprint for

the A+ Essentials

exam includes the weighting, test objectives and
example content. Example topics and concepts are included to clarify the test objectives and should not
be construed as a comprehensive listing of all the content of this exam.


The inform
ation below lists the domains measured by this exam and the extent to which they are
represented in the exam.



PC Components (21%)



Laptop and Portable Devices (11%)



Operating Systems (21%)



Printers and Scanners (9%)



Networks (12%)



Security (11%)



Safety and
Environmental Issues (10%)



Communications and Professionalism (5%)

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The elective exams are designed for measuring the examinee in one of three different work
environments.
The exams also expand on the troubleshooting, preventative maintenance and
upgradin
g skills required for the technician.
The three exams and their domain emphasis are listed
below.


IT Technician
-
Mobile or corporate technicians who have a lot of face to face client interactions.




PC Components (18%)



Laptop and Portable Devices (9%)



Opera
ting Systems (20%)



Printers and Scanners (14%)



Networks (11%)



Security (8%)



Safety and Environmental Issues (5%)



Communications and Professionalism (15%)


Remote Support Technician
-
Help desk or call center remote technicians.




PC Components (15%)



Operating

Systems (29%)



Printers and Scanners (10%)



Networks (11%)



Security (15%)



Communications and Professionalism (20%)


Depot Technician
-
Bench technician, providing hardware support with limited customer interaction.




PC Components (45%)



Laptop and Portable Dev
ices (20%)



Printers and Scanners (20%)



Security (5%)



Safety and Environmental Issues (10%)



Each test consists of 90 to 100

questions, with ninety minutes allowed to complete each exam.

The tests are scored on a scale of 100


900. Minimum passing sco
res

are, 675

for the

A+ Essentials exam and 700

for the
elective exams.


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NETWORK
+

INDUSTRY CERTIFICATI
ON TEST


Measure Description:

The CompTIA Network+ certification exam was developed in 1997. Major corportions formed the IT
Skills Project to identify, cla
ssify and publish skill standards for networking professionals. This job
analysis was used as the foundation of the Network+ certification exam, which became available on
April 30,1999. The Network+ exam was revised on January 31, 2002. To date, there are
more than
70,000 Network+ certified professionals worldwide.

Cornerstone Partners for the CompTIA Network+ Exam

The CompTIA Network+ certification program was established with the support and financial
assistance from the following IT industry experts and

leaders:

3Com Corporation

Compaq Computers

ComputerWorld

Element K

ePresence

gtslearning

IBM

Intel

Lotus

Microsoft

NETg

Novell

Qwest





Factors that affect the collected data:


Testing for the Network+ certification is voluntary on the student
’s part as is the reporting of the
results of test.

How to interpret the data:


The industry certification provides an external objective validation of the learning outcomes.The
CompTIA Network+ certification exam validates the knowledge and abilities of i
ndividuals with at
least nine months of experience in network support or administration. A typical candidate would have
CompTIA's A+ certification or equivalent knowledge and would be able to install, configure and
troubleshoot basic networking hardware, p
rotocols and services.

The exam test four domain areas:



Media and Topologies (20%)



Protocols and Standards (20%)



Network Implementation (25%)



Network Support (35%)

The CompTIA Network+ exam consists of 72 questions to be completed in 90 minutes. The e
xam is
graded on a scale of 100
-
900. The minimum passing score is 646.



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A
PPENDIX
B
:

CCNA CERTIFICATION T
EST


Measure Description:


The Cisco Certified Network Associate certification is a worldwide industry benchmark in networking
capabilities.

Factors

that affect the collected data:


Testing for the CCNA certification is voluntary on the student’s part as is the reporting of the results of
test.

How to interpret the data:


CCNA Certification
:

The CCNA certification (Cisco Certified Network Associate) i
ndicates a foundation in and apprentice
knowledge of networking. CCNA certified professionals can install, configure, and operate LAN,
WAN, and dial access services for small networks (100 nodes or fewer), including but not limited to
use of these protocol
s: IP, IGRP, Serial, Frame Relay, IP RIP, VLANs, RIP, Ethernet, Access Lists,
OSPF, VLSM, CIDR, STP and EIGRP.

The Cisco CCNA exam consists of 50 to 60 questions, including simulations, to be completed in 90
minutes. The passing score is 849 out of 1000.


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A
PPENDIX
C
:

ICSA CERTIFICATION T
EST


Measure Description:


The International Customer Service Association certification is an international benchmark for
customer service representatives.

Factors that affect the collected data:


Testing for the ICSA cer
tification is voluntary on the student’s part.

How to interpret the data:


ICSA certification tests the following learning objectives:


1.

Define the parameters of customer service and the attitudes, knowledge and skills needed to
create and maintain a custom
er service orientation.

2.

Describe how a customer service focus is influenced by the organization’s mission, vision,
resource management and services.

3.

Assess personal attitude, knowledge and skills in relationship to customer service.

4.

Describe ways to measur
e and analyze customer satisfaction internally and externally.

5.

Develop management skills for influencing, correcting and leading a customer
-
driven
organization.

6.

Develop a personal plan for implementing customer service fundamentals in the workplace.


The I
CSA certification test

consists of 40 questions. The passing score is 80%.


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A
PPENDIX
D
:

COURSE CASE STUDIES


Measure Description:


The case studies allow the students to complete a large project that applies the skills gained in the
course.

The format
case studies is that the students are presented with a networking


computer
scenario representative of what occurs in industry and at a level

appropriate to the specific course.
They are then given a number tasks to perform
and
are graded on the completen
ess and accuracy of
those tasks.


Factors that affect the collected data:


Limited equipment availability may reduce the efficiency of this tool.

How to interpret the data:


Each course will provide a list of requirements for the case study, and a points s
cale for each area. The
instructor will then tabulate the total points to provide a final score.


Courses that include case studies:


CNT A162

PC Building, Upgrading and Architecture

CNT A261

Cisco Academy Router Fundamentals

CNT A262

Computer Technical S
upport

CNT A271

Cisco Academy WAN Management



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A
PPENDIX
E
:

COURSE PRACTICAL FIN
AL EXAMS


Measure Description:


The practical finals have the students demonstrate most of the skills being presented in the course.

Factors that affect the collected data:


L
imited time and equipment availability may reduce the overall scope of the exam.

How to interpret the data:


Each course will provide a list of requirements for the practical exam, and a points scale for each area.
The instructor will then tabulate the to
tal points to provide a final score.


Courses that include practical finals:


CNT A160

PC Operating Systems

CNT A162

PC Building, Upgrading & Architecture

CNT A183

Local Area Networks & Net+

CNT A261

Cisco Academy Router Fundamentals

CNT A270

Cisco Academy

Intermediate Routing and Switching

CNT A271

Cisco Academy WAN Management


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APPENDIX

F
:

C
ASE STUDY AND PRACTI
CAL FINAL RUBRICS


Department Rubric: Routing Fundamentals and Cisco Router Installation and
Configuration CNT
-
A261


Description:

This rubric is ba
sed on foundational network fundamentals and Cisco router configuration
requirements and will be used to assess all students completing the Cisco Router Fundamentals course.

The students are presented with a networking scenario representative of what occur
s in industry and at
a level appropriate to the Routing Fundamentals and Cisco Router Installation and Configuration
course. They are then given a number tasks to perform are graded on the completeness and accuracy of
those tasks.


Program Outcomes Measure
d:

Demonstrate entry
-
level tasks for planning, design, installation and troubleshooting


Ethernet and TCP/IP networks.

Demonstrate entry
-
level employment skills for computer and network technicians.

Demonstrate proficiency in Cisco router installation an
d configuration in multi
-
protocol


internetworks.

Demonstrate the configuration and maintenance of network and computer system


security settings.

Demonstrate ability to think critically and solve problems.


How to interpret the data:

The score will ind
icate the level of performance and will be used to assign a letter grade.


Routing and Cisco Router Configuration Rubric Case Study / Practical Final

Assigned Task

Task Requirements

Maximum
Task Point
Value

Points
Earned

Create an efficient IP
addressing

design using
VLSM.

Setup a variable length subnet mask network design
given the requirements. Design the setup to provide the
most efficient use of the IP address assigned.



Assign appropriate IP
addresses and SNM to
the router interfaces.

From the VLS
M design, assign the correct IP addresses
and subnet masks for the router interfaces.



Assign appropriate IP
addresses, SNM and
default gateways to the
hosts.

From the VLSM design, assign the correct IP addresses,
subnet masks and default gateways for th
e hosts in the
network.



Cable the network from
the network diagram.

Cable the network from the network diagram. Select the
correct cables and ports to provide network connectivity.

Cable and setup a console connection to the routers.



Complete the ba
sic
router configurations.

Configure the basic setups for each router in the
network. Include hostnames, IP host tables, all
passwords, interfaces addresses, turn on the interface,
clock rates, interface descriptions, and MOTD.



Configure the required
d
ynamic routing
protocol.

Configure the correct dynamic routing protocol, the
correct version and provide the correct network
statements. (RIP, RIPv2, EIGRP or OSPF.)



If required, configure
static routing, default
Confi
gure static routes, default routes and propagate the
routes to the other routers.



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routes and distribute the
routes.

If required, configure
manual route
summarization.

Disable automatic route summarization and configure a
manual route.



Verify the network
operation.

Using TCP/IP utilit
ies and Cisco IOS show commands,
demonstrate full network connectivity and routing.



If required, demonstrate
network and router
troubleshooting
procedures.

Demonstrate the ability to troubleshoot the network and
routers using TCP/IP utilities, Cisco IOS

show and
debug commands.








Grade Explanation:


Excellent:
Skill is represented and demonstrates an excellent understanding of the outcome.


Score 90
to 100% of the maximum score.


Good:
Skill is represented and contains some errors but demonstrates

a basic understanding of the
outcome.

Score 70 to 89% of the maximum score.


Poor:
Skill is attempted and demonstrates a poor understanding of the outcome, or the skill is not
attempted.

Score
69%
or lower of the maximum score.




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Department Rub
ric: Switching Fundamentals, Cisco Switch Configuration and
Wireless CNT
-
A270


Description:

This rubric is based on foundational network fundamentals and Cisco switch configuration
requirements and will be used to assess all students completing the Cisco S
witching and Wireless
course.

The students are presented with a networking scenario representative of what occurs in
industry and at a level appropriate to the Switching Fundamentals, Cisco Switch Configuration and
Wireless course. They are then given a nu
mber tasks to perform are graded on the completeness and
accuracy of those tasks.


Program Outcomes Measured:

Demonstrate entry
-
level tasks for planning, design, installation and troubleshooting


Ethernet and TCP/IP networks.

Demonstrate entry
-
level empl
oyment skills for computer and network technicians.

Demonstrate proficiency in Cisco router installation and configuration in multi
-
protocol


internetworks.

Demonstrate proficiency in Cisco switch and VLAN installation and configuration.

Demonstrate the c
onfiguration and maintenance of network and computer system


security settings.

Demonstrate ability to think critically and solve problems.


How to interpret the data:

The score will indicate the level of performance and will be used to assign a letter g
rade.



Cisco Switch Configuration Rubric Case Study / Practical Final

Assigned Task

Task Requirements

Maximum
Task Point
Value

Points
Earned

Cable the network.

Cable the network from the network diagram. Select the
correct cables and ports to provide n
etwork connectivity.

Cable and setup a console connection to the router and
switches.



Set the switches and
routers to default states.

Erase the startup configuration and reload the switches
and router. Disable all the interfaces on the switches.



Ass
ign appropriate IP
addresses, SNM and
default gateways to the
hosts.

Assign the correct IP addresses, subnet masks and
default gateways for the hosts in the network.



Configure the basic
switch and router
configurations.

Configure the basic setups for ea
ch router in the
network. Include hostnames, IP host tables, all
passwords, turn on the interface, clock rates, interface
descriptions, and MOTD.



Configure and activate
the switch and router
interfaces.

Configure and activate the interfaces. As necess
ary
assign IP addresses to the interfaces. Configure and
activate a management interface on all the switches.



Configure VTP servers
and clients.

Configure the correct switch as a VTP server and then
setup the other switches as clients. Configure the
d
omain name and passwords.



Configure switch
Configure the VLANs on the VTP server. Verify that


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VLANs.

the other switches are receiving VLAN configurations
from the server. Assign the correct ports to the VLANs.

Configure STP.

Configure STP and RSTP
on the switches. Setup the
configurations to ensure the correct switch will be the
root. Verify that STP is running correctly.



Configure Inter
-
VLAN
routing.

Configure the trunking interface on the router and verify
Inter
-
VLAN routing.



If required,
configure a
wireless access point
and hosts.

Configure a IEEE
-
802.11n wireless access point and
connect to one of the switch ports. Include the required
security settings. Configure a wireless host and set it up
with the same security settings.



If req
uired configure
and demonstrate switch
port security.

Configure port security on one port of a switch. Switch
out the hosts and demonstrate port security by the loss of
connection on that port.



If required, configure
access control lists.
(ACLs)

Config
ure and demonstrate network security using
ACLs. Write and install correct ACLs to control
network traffic as required in the case study or practical
final.



Verify the network
operation.

Using TCP/IP utilities and Cisco IOS show commands,
demonstrate f
ull network connectivity, routing and
switch operation. If required demonstrate wireless
connectivity.

. Demonstrate the proper network
operation based on the ACLs configured for network
security.



If required, demonstrate
network and router
troublesho
oting
procedures.

Demonstrate the ability to troubleshoot the network,
switches and routers using TCP/IP utilities, Cisco IOS
show and debug commands.








Grade Explanation:


Excellent:
Skill is represented and demonstrates an excellent understanding
of the outcome.


Score 90
to 100% of the maximum score.


Good:
Skill is represented and contains some errors but demonstrates a basic understanding of the
outcome.

Score 70 to 89% of the maximum score.


Poor:
Skill is attempted and demonstrates a poor und
erstanding of the outcome, or the skill is not
attempted.

Score
69%
or lower of the maximum score.




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Department Rubric: Cisco Academy WAN Management

CNT
-
A271


Description:

This rubric is based on foundational network fundamentals, Cisco switch con
figuration requirements,
Cisco router configurations, and wide area network technologies and will be used to assess all students
completing the
Cisco Academy WAN Management
.
The students are presented with a networking
scenario representative of what occur
s in industry and at a level appropriate to the Cisco Academy
WAN Management course. They are then given a number tasks to perform are graded on the
completeness and accuracy of those tasks.


Program Outcomes Measured:

Demonstrate entry
-
level tasks for pla
nning, design, installation and troubleshooting


Ethernet and TCP/IP networks.

Demonstrate entry
-
level employment skills for computer and network technicians.

Demonstrate proficiency in Cisco router installation and configuration in multi
-
protocol


inte
rnetworks.

Demonstrate proficiency in Cisco switch and VLAN installation and configuration.

Demonstrate the configuration and maintenance of network and computer system


security settings.

Demonstrate ability to think critically and solve problems.


How
to interpret the data:

The score will indicate the level of performance and will be used to assign a letter grade.



Cisco WAN Configuration Rubric Case Study / Practical Final

Assigned Task

Task Requirements

Maximum
Task Point
Value

Points
Earned

Cable
the network.

Cable the network from the network diagram. Select the
correct cables and ports to provide network connectivity.

Cable and setup a console connection to the router and
switches.



Set the switches and
routers to default states.

Erase the sta
rtup configuration and reload the switches
and router. Disable all the interfaces on the switches.



If required, assign
appropriate IP
addresses, SNM and
default gateways to the
hosts.

Assign the correct IP addresses, subnet masks and
default gateways f
or the hosts in the network.



Configure the basic
switch and router
configurations.

Configure the basic setups for each router in the
network. Include hostnames, IP host tables, all
passwords, turn on the interface, clock rates, interface
descriptions,
and MOTD.



Configure and activate
the switch and router
LAN interfaces.

Configure and activate the interfaces. As necessary
assign IP addresses to the interfaces. Configure and
activate a management interface on all the switches.



If required, config
ure
NAT and DHCP
services on a router.

Configure network address translation and dynamic host
configuration protocol on the required routers.



Configure the required
Configure the correct dynamic routing protocol, the


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dynamic routing
protocol.

correct ve
rsion and provide the correct network
statements. (RIP, RIPv2, EIGRP or OSPF.)

Configure and activate
the WAN serial
interfaces.

Configure and activate the interfaces. As necessary
configure the correct WAN technology for the interface
and assign a clo
ck rate. (PPP, HDLC or Frame Relay.)



If required, c
onfigure
access control lists.
(ACLs)

Configure and demonstrate network security using
ACLs. Write and install correct ACLs to control
network traffic as required in the case study or practical
final.



Verify the network
operation.

Using TCP/IP utilities and Cisco IOS show commands,
demonstrate full network connectivity, routing and
switch operation. Demonstrate the proper network
operation based on the ACLs configured for network
security.



If req
uired, demonstrate
network and router
troubleshooting
procedures.

Demonstrate the ability to troubleshoot the network,
switches and routers using TCP/IP utilities, Cisco IOS
show and debug commands.








Grade Explanation:


Excellent:
Skill is represen
ted and demonstrates an excellent understanding of the outcome.


Score 90
to 100% of the maximum score.


Good:
Skill is represented and contains some errors but demonstrates a basic understanding of the
outcome.

Score 70 to 89% of the maximum score.


Poor
:
Skill is attempted and demonstrates a poor understanding of the outcome, or the skill is not
attempted.

Score
69%
or lower of the maximum score.