Wnat's New in WPS adn WID V7.0

© 2011 IBM Corporation

IBM BPM V7.5
–

WebSphere Software

IBM Business Process Manager v7.5

Business and Technical Overview for

Architects

© 2011 IBM Corporation

IBM Business Process Management

2

Agenda


Current Business Process Management Landscape


The IBM BPM Strategy

–
IBM Business Process Manager v7.5


The Value Proposition for Business and IT


Leveraging Existing Investments in IBM BPM


The BPM Adoption Model

© 2011 IBM Corporation

IBM Business Process Management

3

Fortune 500 Companies:

$488B Lost

in Process Inefficiencies

Business Process Inefficiencies Represent $500B+ Opportunity

Source:

Tech CEO Council Report Oct 2010: “BPM improvements can be expected to yield savings of up to 5% of sales”;
CNN Money U.S. Fortune 500 Revenues, May 2010

Federal Government:


$450B
-

$1.3T

in

Process Inefficiency Costs

Source:

McKinsey & Company
The Case for Government Reform 2009,

“5 to 15% improvement in efficiency of Federal
government operations could generate $450B
-
$1.3T in savings.” Tech CEO Council Report Oct 2010.

Process Improvement is the #1
Priority for CIOs
-

5 years in a row

Gartner, Inc, “Leading in Times of
Transition: The 2010 CIO Agenda”

Source: Sept 2010 Information Week 500 Survey

In a recent
InformationWeek

CIO
survey, Process Improvement was
the #1 priority for CIOs (56% of
respondents): “Make business
processes more efficient” was the
top issue for respondents, even
ahead of “Lower business costs”
and “Improve customer service”.

© 2011 IBM Corporation

IBM Business Process Management

4


Budget

Budget spent
maintaining
existing systems
and processes

Budget
available for
new projects

Business Process Management (BPM) & Business Rules
Management Systems (BRMS) Potentially Save $Millions

With
just One Sigma Shift

in Process Improvement:


Source:
Six Sigma:The Breakthrough Management Strategy
, Mike Harry, Richard Schroeder, 2000.


Time

•
20% margin improvement

•
12
-

18% increase in capacity

•
12% reduction in employees

•
10
-

30% capital reduction

© 2011 IBM Corporation

IBM Business Process Management

5

Root Causes of Business
-
Driven Processes Problems

1.
Informal Tasks and
Communication (ex
Paper or email)

2.
Inefficient Working
Environment Spans
Systems

3.
Inconsistent
Prioritization

4.
Incomplete or
Inaccurate Data Flow
Between Systems

5.
Lack of Control Over
System and Business
Events (Exceptions)

6.
Poor Visibility Into
Process Performance


Business Pains:

•
Cannot Grow
Efficiently

•
Customer Satisfaction

Executive

Management

Customer

Service

Invoice

Reconciliation

Teams

Finance
and Ops

Account

Administration

1

2

3

4

5

6

© 2011 IBM Corporation

IBM Business Process Management

6

Executive

Management

Customer

Service

Invoice

Reconciliation

Teams

Finance

& Ops

Account

Administration

BPM

Benefits:

•
80% Reduction in

Manual Interactions

•
Faster Issue Resolution

1.
Automatically
prioritizes and routes
work

2.
Guides users through
decisions

3.
Standard and
consistent work
prioritization

4.
Leverages exiting
system data Systems

5.
Reacts to business
events and generates
actions

6.
Real
-
time visibility
and process control


BPM Delivers a Layer for Control and Visibility

1

2

3

4

5

6

Confidential

7

1.
Automatically prioritize, route
work and Automate decisions

2.
Guide users through decisions

3.
Standardize resolution across
geographies

4.
Leverage existing systems
and data

5.
Monitor for business events
and initiates action

6.
Real
-
time visibility and
process control

7.
Reduce errors and improve
accuracy

8.
Improve consistency across
geography, channel, division

9.
Analyze Metrics and

Optimize Processes…

Customer Benefits:

•
Huge reduction in manual
interactions

•
Faster Issue Resolution

•
More flexible, responsive
systems

•
Metrics, measurements and
Visibility in business terms


Process & Rules Management Bring Order to Chaos

Process

Executive

Management

Customer

Service

Risk Management

Teams

Finance

and Ops

Account

Administration

Confidential

8

The Essential BPM Capabilities

‣
Modeling


‣
Simulation+

Optimization


‣
Workflow


‣
Rules


‣
Business Data
Mgmt


‣
Human
Interfaces


‣
Documents


‣
Event
Monitoring


‣
System
Integration


‣
Metrics


‣
Analytics

Executive

Management

Customer

Service

Invoice

Reconciliation

Teams

Policy

Administration

Account

Teams

Confidential

9

Shared Model Architecture
–

Roles Based Simplicity with Sophistication

Systems

Manager

Process ScoreBoards

Developer

Service Modeler

Process Inspector

Shared Model

Process Modeler

Business Analyst

Process Coaches

Worker

Process Portal

Business Analyst

Process Optimizer

Workflow

Data

Management

System

Integration

Modeling

Simulation

Business

Rules

Event

Monitoring

Human Interfaces

Metrics

Analytics

Events

Confidential

10

What gets deployed …

Business Analyst

Modeling

Simulation

Managing CODE … instead of PROCESS

Conventional Approach to App Development

Workflow Developer

Workflow

Data

Management

System

Integration

Business

Rules

Event

Monitoring

Biz Logic Developer

Metrics

Analytics

Report Writer

Human Interfaces

UI Developer

Version 1

Version 2

“Visio
-

like”

“Bucket Brigade”

??

In synch?

??

Confidential

11

Shared Model Architecture
–

Rapid, Agile, Iterative BPM

Worker

Developer

Business

Analyst

Manager

Administrator

Process Modeler

BPM

Shared Model

Process Designer

Process Portal

Admin Console

Optimize

Design

Execute

Process Inspector

Process Designer

Process Optimizer

Process Portal

Scoreboards

UI Screen
Flow Coaches

•
Collaborative platform

•
Iterative, shortened development cycle

•
What you model IS what is executed!

•
Single, Shared process model

•
Lower technical effort (less time, cost, risk)

•
Simplicity with Sophistication

(Attractive to BOTH Business and IT)

Confidential

12

IBM BPM In Action


Simplicity

with Sophistication



Engagement
with business and IT



Repeatability
across BPM projects and programs

© 2011 IBM Corporation

IBM Business Process Management

13

Today: The IBM Business Process Management Suite

An unmatched set of capabilities to drive business agility

Leverage “Fit
-
for
-
Purpose”
capabilities that scale with
your needs

Foundational Offerings

Extended Value Offerings

© 2011 IBM Corporation

IBM Business Process Management

14

IBM BPM Solutions today

# of Individual Processes

Process and Integration Complexity

IBM BlueWorks Live

WebSphere Lombardi Edition

WebSphere Process Server

FileNet BPM and IBM Case Manager

•
IBM BlueWorks Live

for cloud
-
based BPM

•
WebSphere Lombardi Edition

for human
-
centric
processes and rapid design and deployment

•
WebSphere Process Server

for requirements driven
by integration and qualities of service

•
FileNet BPM

for active content

•
IBM Case Manager

for case management

© 2011 IBM Corporation

IBM Business Process Management

15


Current Business Process Management Landscape


The IBM BPM Strategy

–
IBM Business Process Manager v7.5


The Value Proposition for Business and IT


Leveraging Existing Investments in IBM BPM


The BPM Adoption Model

Agenda

© 2011 IBM Corporation

IBM Business Process Management

16

IBM Announced April 5
th
, 2011:
IBM BPM Vision of
“
One BPM
”


A multi
-
year strategy delivered over multiple releases


Leverage the
best

of all offerings


All

starting points are valid based on customer needs


Protect and extend
all

customer investments


Create the best and broadest BPM suite in the market

IBM
Business
Process
Manager

IBM Case
Manager /
FileNet
BPM

WebSphere
Lombardi
Edition

WebSphere
Process
Server

IBM Case
Manager /
FileNet
BPM

IBM BPM
Software

© 2011 IBM Corporation

IBM Business Process Management

17

IBM BPM Vision: The Platform for
“
One BPM
”


Single unified process
design

environment

–
Leverage IBM Process
Center for lifecycle
governance

–
Fit
-
for
-
purpose design tools




Unified process
run
-
time

infrastructure

–
All process engines move forward

–
Integrated J2EE environment




Common
user experience

–
Widgets, Business Space and mashups

–
Universal inbox

© 2011 IBM Corporation

IBM Business Process Management

18

IBM Business Process Manager
-

Built on SOA Infrastructure

Systems

SOA

BPM

Executive

Management

Customer

Service

Invoice

Reconciliation

Teams

Finance

& Ops

Account

Administration

IBM Business
Process Manager

–
BPM can abstract the “business
process”

from underlying
systems and services.

–
Over time,
IT can consolidate
those services into a common
set

of services within one SOA
layer.

–
Users of the process are not
affected

as services and systems
are merged, replaced, or updated
.

© 2011 IBM Corporation

IBM Business Process Management

19

Out
-
of
-
box

Process Portal

Configurable

Business Space

Optional

Microsoft Add
-
ons

BPMN

Rules

Monitoring

BPEL

ESB

Process Server

Process

Designer

Governance of Entire BPM Life Cycle

Shared Assets

Versioned Assets

Server Registry

Design

Deploy

Improve

Measure

Business & IT Authors

IT Developers

Authors & Administrators

Process End
-
Users
Process Owners

Integration
Designer

Process Center

BPM Repository

Backward
compatibility,
easy migration
from WLE &
WPS

IBM BPM
widgets work
with IBM
WebSphere
Portal

IBM Business Process Manager v7.5

© 2011 IBM Corporation

IBM Business Process Management

20

Integration Designer & Process Designer Roles

Process Designer


Business Author builds a fully
executable human
-
centric BPMN
process in the Process Designer


Business
-
led human
-
centric BPM
process improvement projects.

–

Human Interaction

–

Playbacks for Engagement

–

Visual Analysis & Optimization

–

Rapid Change Deployment




Integration Designer


IT Developer builds integrations and
straight
-
through BPEL processes with
Integration Designer


Integration and System
-
centric
process orchestration

–
Access to back
-
end systems

–
Straight
-
Through Processing with
transactions and Recovery

–
Security

–
Runtime governance

–
Complex schema support



All resources stored
in the BPM
Repository

Common execution
environment

© 2011 IBM Corporation

IBM Business Process Management

21

Seamless Collaboration Across Roles


Imports the Process Application


Generates Service
Implementations


Unit Tests Services


Delivers Services to Repository


Authors a Process Application


Defines Service Interfaces for
Implementation by Integration
Developer


Wires the Implemented Services to
the Process


Unit Test the Process

Business

Process Owner

Integration

Developer

Business

Process Owner


BPM Repository

Shared Assets

Versioned Assets

Server Registry

© 2011 IBM Corporation

IBM Business Process Management

22

IBM Business Process Manager
-

Shared Model Architecture

Worker

Business
Developer

Business

Analyst

Manager

Administrator

Business Modeler

Process Center

Shared Model

Process Designer

Process Portal

Admin Console

Optimize

Design

Execute

Process Inspector

Process Designer

Process Optimizer

Process Portal

Scoreboards

Process Coaches

•
Collaborative platform

•
Repeatable & iterative development cycle

•
What you model is what is executed

•
Shortened cycle of development

•
Decrease maintenance workload

•
No code approach

Integration
Developer

Process Designer

New in v7.5

© 2011 IBM Corporation

IBM Business Process Management

23

Different configurations
match typical
entry points or stages
in a company’s BPM program


Extended support for high
-
volume process

automation, with high quality
-
of
-
service


Built
-
in SOA components for extensive

enterprise
-
wide service integration, orchestration

Complete set of advanced BPM capabilities

Configured for typical BPM projects

IBM Business Process Manager: Three Editions


For multi
-
project improvement programs,

with high business involvement


Basic system integration support


Rapid time
-
to
-
value: improved user productivity


For small number of users
–

single server,

no clustering


Low entry price


Easy to install, easy to use

Configured for first BPM project

Advanced

Standard

Express

Transformation

Program

Project

© 2011 IBM Corporation

IBM Business Process Management

24

Advanced

Standard

Express

WLE
-
compatible execution

Process Designer (BPMN)

Collaborative editing / Immediate playback

Interactive “process coach” UIs

ILOG
-
based process rules

Real
-
time monitoring & reporting

Performance analytics & optimizer

Performance Data Warehouse

Process Center / Shared asset repository

Unlimited process authors & end
-
users

High availability: clustering / unlimited cores

WPS
-
compatible execution

Integration Designer (BPEL / SOA)

Built
-
in Enterprise Service Bus (ESB)

Transaction support

Integration adapters

Flexible Business Space user interface

IBM Business Process Manager
v7.5

Configurations and Capabilities

200 users / 3 authors


4 cores prod / 2 cores dev / no cluster


= Advanced
capabilities
available to WPS
/ WID customers

© 2011 IBM Corporation

IBM Business Process Management

25


Current Business Process Management Landscape


The IBM BPM Strategy

–
IBM Business Process Manager v7.5


The Value Proposition for Business and IT


Leveraging Existing Investments in IBM BPM


The BPM Adoption Model

Agenda

© 2011 IBM Corporation

IBM Business Process Management

26


•
High scalability and availability enabled by the embedded
WebSphere Application Server.

•
Exploits proven power of SOA
-
based process automation,
integration, and reliability.


Simplicity

Power

Visibility

Governance


•
Simplified, easy
-
to
-
use tooling enables full business
participation & IT collaboration.

•
Single model
-
driven design environment enables rapid
playback, deploy, time
-
to
-
value.



•
Unified tools & repository support large
-
scale sharing,
versioning, and reuse of assets.

•
Process Center centralizes process deployment visibility and
control across all environments.



•
Built
-
in process monitoring and analytics simplify effort of
process optimization.

•
Real
-
time control of tasks allows you to improve process
outcomes while in
-
flight.


IBM Business Process Manager Business Value

Most powerful BPM platform on the planet

© 2011 IBM Corporation

IBM Business Process Management

27

IBM BPM Offers Simplicity

Process Center

Shared Model

Optimize

Design

Execute

•
Collaborative platform

•
Repeatable & iterative development cycle

•
What you model is what is executed

•
Shortened cycle of development

•
Decrease maintenance workload

•
No code approach

Instant Playback

•
Simplified, easy
-
to
-
use
tooling enables full
business participation &
IT collaboration.

•
Single model
-
driven
design environment
enables rapid
playback, deploy,
time
-
to
-
value.

© 2011 IBM Corporation

IBM Business Process Management

28

Powerful BPM Enabled by Advanced SOA Capabilities


Enhancing IT productivity while increasing agility with IT Driven BPM


Runtime for straight
-
through processes

–
Advanced process automation

–
Transaction integrity

–
Failure and error recovery


Inherits qualities of service from WebSphere
Application Server platform

–
Advanced clustering and failover capabilities

–
Single set of administration tools


Integrated, open standards
-
based ESB

–
Providing a flexible connectivity infrastructure for
integrating applications, data and services


Runtime Flexibility

–
Modify execution of in
-
flight process instances


© 2011 IBM Corporation

IBM Business Process Management

29

IBM BPM Supports Full BPM Lifecycle Governance


Unified BPM asset repository and control center

–
Makes is easy to share and version processes and
service assets



Team
-
oriented development of multiple projects

–
Concurrent editing with merge
-
less development,
simplified snapshot versioning, and back
-
in
-
time views.



Centralized installation and tracking of process
application versions

–
On any IBM Business Process Manager test or
production server or cluster

–
With optional one
-
click migration of in
-
flight processes



Integrated design time experience

–
Makes it easier for a multi
-
user team to define everything
needed for a process application

–
Including integration services developed by the
integration developer


© 2011 IBM Corporation

IBM Business Process Management

30

IBM BPM Offers Visibility and Optimization


User recommendations prompt iterative enhancements


Optimizations through:


Real
-
time scoreboards

Provides out
-
of
-
box visibility into work
-
in
-
progress, along
with the ability to take corrective action if necessary


Integrated Performance Data Warehouse

Automatically correlates performance event streams
directly back to the specified metrics of the process
model driving execution.


Process Optimizer

-
Detects bottlenecks and violations of performance
thresholds and displays them directly upon the
process model diagrams using visual heat map
overlays.

-
Get insight into root causes of process performance
by clicking into any part of a process heat map to view
underlying in
-
flight process status, or historical audit
trails.

-
Candidate for process optimizations can be simulated
and compared against historical benchmarks, with
heat map overlays to show improvements or
degradations.

© 2011 IBM Corporation

IBM Business Process Management

31

The IBM BPM Strategy
–

Supporting All BPM Solution Patterns


Line
-
of
-
Business Driven, Rapid Implementation, Low Entry Point

IBM Business Process Manager Express

and
Standard Editions


Straight
-
Through Processing, Integration Requirements, IT Driven

IBM Business Process Manager Standard

and
Advanced Editions


Active Content
-
Focused BPM

FileNet BPM


Case Management

IBM Case Manager


Business Rules Management System

WebSphere ILOG BRMS


Event
-
Driven BPM

WebSphere Decision Server

(WebSphere Business Events and
WebSphere ILOG BRMS)

© 2011 IBM Corporation

IBM Business Process Management

32


Current Business Process Management Landscape


The IBM BPM Strategy

–
IBM Business Process Manager v7.5


The Value Proposition for Business and IT


Leveraging Existing Investments in IBM BPM


The BPM Adoption Model

Agenda

© 2011 IBM Corporation

IBM Business Process Management

33

How do existing BPM customers move onto the Unified Platform?

WebSphere

Lombardi Edition

WebSphere


Process Server

Single, comprehensive platform
that scales from project to
program

Unified BPM asset repository
and control center for easy
sharing, versioning, and
governance

Added simplicity and ease
-
of
-
use

Built
-
in process monitoring &
analytics

Powerful, robust embedded
WebSphere Application Server

•
Entitled to
IBM Business Process Manager
Standard

•
Upgrade path:
Standard

to
Advanced
Configuration


•
Entitled to
IBM Process Server Advanced

and
IBM Integration Designer

•
Upgrade path: trade up to
Advanced

Configuration

by buying
Process Center

and
Process Designer

•
Adds:

•
Richer, more flexible “Business Space”
for human interaction

•
Powerful integration and orchestration
of enterprise services

•
Easy migration path from WLE and
Teamworks

•
Full backward compatibility with existing
assets

•
Adds:

•
Powerful way to quickly create process UI
through “coaches”

•
Flexible change management through
rapid playbacks

•
Easy migration path from WPS

•
Full backward binary compatibility

100% preservation of

Customer’s investment

© 2011 IBM Corporation

IBM Business Process Management

34

Migration Path
–

from WebSphere Process Server

Advanced Process Server and
Integration Designer

Add Process Center
and Process Designer
for full Advanced
configuration

WebSphere

Integration
Developer

WebSphere


Process Server

WebSphere

Dynamic Process
Edition

Advanced Configuration

© 2011 IBM Corporation

IBM Business Process Management

35

Migration Path
–

from WebSphere Lombardi Edition

WebSphere

Lombardi Edition

Standard configuration

Trade up from Standard to
Advanced Configuration

© 2011 IBM Corporation

IBM Business Process Management

36


The Current Business Process Management Market


The IBM BPM Strategy

–
IBM Business Process Manager v7.5


The Value Proposition for Business and IT


Leveraging Existing Investments in IBM BPM


The BPM Adoption Model


Agenda

© 2011 IBM Corporation

IBM Business Process Management

37

Proven Prescription for Adopting BPM

IBM offers the fastest and most cost effective
approach

to successfully navigating your BPM journey.

Journey

Stage

Customers
Goals

& Context

Succeed with an
Initial Project

Establish a
Program

Adopt within

LOB/Enterprise

Identify Business
Challenge & Value

Maturity

Time

•
Where do we begin?

•
How do we get started?

•
How do we incorporate a
solution
-
focused
approach?

•
How do we become self
-
sufficient on multiple
projects?

•
Can a CoE help us and
how can we develop one?

•
How do we scale up

to meet company
-
wide
demand, while avoiding
risk of falling short?

•
How do we ensure the
transformation is
sustainable?

Maturity

Challenges

•
How can I drive immediate
business value?

•
How do we build skills &
become self
-
sufficient?

•
How do I train my LOB and
IT by role & function?

© 2011 IBM Corporation

IBM Business Process Management

38

Unique value realized

Building capabilities for smarter processes

Business Process Management and Business Rule Management Systems

Identify a Project

Extend Initial Project into a
Program

Transform by Integrating
Processes and Rules
Across the Enterprise

Process Transformation

Define and Automate a Business
Process or
Decision


Extend automation with greater
integration across the enterprise



Further optimize processes and
decisions with situational context


Provide detailed visibility into
running processes and decision
points with configurable
dashboards

Increase productivity / efficiency
by automating simple workflows
and decision points

Program

1

Project

2

Transformation

3


Process Understanding


Efficiency


Agility


Risk of Non
-
Compliance


Customer satisfaction


Flexibility


Operational Costs


Efficiency


Growth

© 2011 IBM Corporation

IBM Business Process Management

39

Thank You

Merci

Grazie

Gracias

Obrigado

Danke

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