© 2011 IBM Corporation
IBM BPM V7.5
–
WebSphere Software
IBM Business Process Manager v7.5
Business and Technical Overview for
Architects
© 2011 IBM Corporation
IBM Business Process Management
2
Agenda
Current Business Process Management Landscape
The IBM BPM Strategy
–
IBM Business Process Manager v7.5
The Value Proposition for Business and IT
Leveraging Existing Investments in IBM BPM
The BPM Adoption Model
© 2011 IBM Corporation
IBM Business Process Management
3
Fortune 500 Companies:
$488B Lost
in Process Inefficiencies
Business Process Inefficiencies Represent $500B+ Opportunity
Source:
Tech CEO Council Report Oct 2010: “BPM improvements can be expected to yield savings of up to 5% of sales”;
CNN Money U.S. Fortune 500 Revenues, May 2010
Federal Government:
$450B
-
$1.3T
in
Process Inefficiency Costs
Source:
McKinsey & Company
The Case for Government Reform 2009,
“5 to 15% improvement in efficiency of Federal
government operations could generate $450B
-
$1.3T in savings.” Tech CEO Council Report Oct 2010.
Process Improvement is the #1
Priority for CIOs
-
5 years in a row
Gartner, Inc, “Leading in Times of
Transition: The 2010 CIO Agenda”
Source: Sept 2010 Information Week 500 Survey
In a recent
InformationWeek
CIO
survey, Process Improvement was
the #1 priority for CIOs (56% of
respondents): “Make business
processes more efficient” was the
top issue for respondents, even
ahead of “Lower business costs”
and “Improve customer service”.
© 2011 IBM Corporation
IBM Business Process Management
4
Budget
Budget spent
maintaining
existing systems
and processes
Budget
available for
new projects
Business Process Management (BPM) & Business Rules
Management Systems (BRMS) Potentially Save $Millions
With
just One Sigma Shift
in Process Improvement:
Source:
Six Sigma:The Breakthrough Management Strategy
, Mike Harry, Richard Schroeder, 2000.
Time
•
20% margin improvement
•
12
-
18% increase in capacity
•
12% reduction in employees
•
10
-
30% capital reduction
© 2011 IBM Corporation
IBM Business Process Management
5
Root Causes of Business
-
Driven Processes Problems
1.
Informal Tasks and
Communication (ex
Paper or email)
2.
Inefficient Working
Environment Spans
Systems
3.
Inconsistent
Prioritization
4.
Incomplete or
Inaccurate Data Flow
Between Systems
5.
Lack of Control Over
System and Business
Events (Exceptions)
6.
Poor Visibility Into
Process Performance
Business Pains:
•
Cannot Grow
Efficiently
•
Customer Satisfaction
Executive
Management
Customer
Service
Invoice
Reconciliation
Teams
Finance
and Ops
Account
Administration
1
2
3
4
5
6
© 2011 IBM Corporation
IBM Business Process Management
6
Executive
Management
Customer
Service
Invoice
Reconciliation
Teams
Finance
& Ops
Account
Administration
BPM
Benefits:
•
80% Reduction in
Manual Interactions
•
Faster Issue Resolution
1.
Automatically
prioritizes and routes
work
2.
Guides users through
decisions
3.
Standard and
consistent work
prioritization
4.
Leverages exiting
system data Systems
5.
Reacts to business
events and generates
actions
6.
Real
-
time visibility
and process control
BPM Delivers a Layer for Control and Visibility
1
2
3
4
5
6
Confidential
7
1.
Automatically prioritize, route
work and Automate decisions
2.
Guide users through decisions
3.
Standardize resolution across
geographies
4.
Leverage existing systems
and data
5.
Monitor for business events
and initiates action
6.
Real
-
time visibility and
process control
7.
Reduce errors and improve
accuracy
8.
Improve consistency across
geography, channel, division
9.
Analyze Metrics and
Optimize Processes…
Customer Benefits:
•
Huge reduction in manual
interactions
•
Faster Issue Resolution
•
More flexible, responsive
systems
•
Metrics, measurements and
Visibility in business terms
Process & Rules Management Bring Order to Chaos
Process
Executive
Management
Customer
Service
Risk Management
Teams
Finance
and Ops
Account
Administration
Confidential
8
The Essential BPM Capabilities
‣
Modeling
‣
Simulation+
Optimization
‣
Workflow
‣
Rules
‣
Business Data
Mgmt
‣
Human
Interfaces
‣
Documents
‣
Event
Monitoring
‣
System
Integration
‣
Metrics
‣
Analytics
Executive
Management
Customer
Service
Invoice
Reconciliation
Teams
Policy
Administration
Account
Teams
Confidential
9
Shared Model Architecture
–
Roles Based Simplicity with Sophistication
Systems
Manager
Process ScoreBoards
Developer
Service Modeler
Process Inspector
Shared Model
Process Modeler
Business Analyst
Process Coaches
Worker
Process Portal
Business Analyst
Process Optimizer
Workflow
Data
Management
System
Integration
Modeling
Simulation
Business
Rules
Event
Monitoring
Human Interfaces
Metrics
Analytics
Events
Confidential
10
What gets deployed …
Business Analyst
Modeling
Simulation
Managing CODE … instead of PROCESS
Conventional Approach to App Development
Workflow Developer
Workflow
Data
Management
System
Integration
Business
Rules
Event
Monitoring
Biz Logic Developer
Metrics
Analytics
Report Writer
Human Interfaces
UI Developer
Version 1
Version 2
“Visio
-
like”
“Bucket Brigade”
??
In synch?
??
Confidential
11
Shared Model Architecture
–
Rapid, Agile, Iterative BPM
Worker
Developer
Business
Analyst
Manager
Administrator
Process Modeler
BPM
Shared Model
Process Designer
Process Portal
Admin Console
Optimize
Design
Execute
Process Inspector
Process Designer
Process Optimizer
Process Portal
Scoreboards
UI Screen
Flow Coaches
•
Collaborative platform
•
Iterative, shortened development cycle
•
What you model IS what is executed!
•
Single, Shared process model
•
Lower technical effort (less time, cost, risk)
•
Simplicity with Sophistication
(Attractive to BOTH Business and IT)
Confidential
12
IBM BPM In Action
Simplicity
with Sophistication
Engagement
with business and IT
Repeatability
across BPM projects and programs
© 2011 IBM Corporation
IBM Business Process Management
13
Today: The IBM Business Process Management Suite
An unmatched set of capabilities to drive business agility
Leverage “Fit
-
for
-
Purpose”
capabilities that scale with
your needs
Foundational Offerings
Extended Value Offerings
© 2011 IBM Corporation
IBM Business Process Management
14
IBM BPM Solutions today
# of Individual Processes
Process and Integration Complexity
IBM BlueWorks Live
WebSphere Lombardi Edition
WebSphere Process Server
FileNet BPM and IBM Case Manager
•
IBM BlueWorks Live
for cloud
-
based BPM
•
WebSphere Lombardi Edition
for human
-
centric
processes and rapid design and deployment
•
WebSphere Process Server
for requirements driven
by integration and qualities of service
•
FileNet BPM
for active content
•
IBM Case Manager
for case management
© 2011 IBM Corporation
IBM Business Process Management
15
Current Business Process Management Landscape
The IBM BPM Strategy
–
IBM Business Process Manager v7.5
The Value Proposition for Business and IT
Leveraging Existing Investments in IBM BPM
The BPM Adoption Model
Agenda
© 2011 IBM Corporation
IBM Business Process Management
16
IBM Announced April 5
th
, 2011:
IBM BPM Vision of
“
One BPM
”
A multi
-
year strategy delivered over multiple releases
Leverage the
best
of all offerings
All
starting points are valid based on customer needs
Protect and extend
all
customer investments
Create the best and broadest BPM suite in the market
IBM
Business
Process
Manager
IBM Case
Manager /
FileNet
BPM
WebSphere
Lombardi
Edition
WebSphere
Process
Server
IBM Case
Manager /
FileNet
BPM
IBM BPM
Software
© 2011 IBM Corporation
IBM Business Process Management
17
IBM BPM Vision: The Platform for
“
One BPM
”
Single unified process
design
environment
–
Leverage IBM Process
Center for lifecycle
governance
–
Fit
-
for
-
purpose design tools
Unified process
run
-
time
infrastructure
–
All process engines move forward
–
Integrated J2EE environment
Common
user experience
–
Widgets, Business Space and mashups
–
Universal inbox
© 2011 IBM Corporation
IBM Business Process Management
18
IBM Business Process Manager
-
Built on SOA Infrastructure
Systems
SOA
BPM
Executive
Management
Customer
Service
Invoice
Reconciliation
Teams
Finance
& Ops
Account
Administration
IBM Business
Process Manager
–
BPM can abstract the “business
process”
from underlying
systems and services.
–
Over time,
IT can consolidate
those services into a common
set
of services within one SOA
layer.
–
Users of the process are not
affected
as services and systems
are merged, replaced, or updated
.
© 2011 IBM Corporation
IBM Business Process Management
19
Out
-
of
-
box
Process Portal
Configurable
Business Space
Optional
Microsoft Add
-
ons
BPMN
Rules
Monitoring
BPEL
ESB
Process Server
Process
Designer
Governance of Entire BPM Life Cycle
Shared Assets
Versioned Assets
Server Registry
Design
Deploy
Improve
Measure
Business & IT Authors
IT Developers
Authors & Administrators
Process End
-
Users
Process Owners
Integration
Designer
Process Center
BPM Repository
Backward
compatibility,
easy migration
from WLE &
WPS
IBM BPM
widgets work
with IBM
WebSphere
Portal
IBM Business Process Manager v7.5
© 2011 IBM Corporation
IBM Business Process Management
20
Integration Designer & Process Designer Roles
Process Designer
Business Author builds a fully
executable human
-
centric BPMN
process in the Process Designer
Business
-
led human
-
centric BPM
process improvement projects.
–
Human Interaction
–
Playbacks for Engagement
–
Visual Analysis & Optimization
–
Rapid Change Deployment
Integration Designer
IT Developer builds integrations and
straight
-
through BPEL processes with
Integration Designer
Integration and System
-
centric
process orchestration
–
Access to back
-
end systems
–
Straight
-
Through Processing with
transactions and Recovery
–
Security
–
Runtime governance
–
Complex schema support
All resources stored
in the BPM
Repository
Common execution
environment
© 2011 IBM Corporation
IBM Business Process Management
21
Seamless Collaboration Across Roles
Imports the Process Application
Generates Service
Implementations
Unit Tests Services
Delivers Services to Repository
Authors a Process Application
Defines Service Interfaces for
Implementation by Integration
Developer
Wires the Implemented Services to
the Process
Unit Test the Process
Business
Process Owner
Integration
Developer
Business
Process Owner
BPM Repository
Shared Assets
Versioned Assets
Server Registry
© 2011 IBM Corporation
IBM Business Process Management
22
IBM Business Process Manager
-
Shared Model Architecture
Worker
Business
Developer
Business
Analyst
Manager
Administrator
Business Modeler
Process Center
Shared Model
Process Designer
Process Portal
Admin Console
Optimize
Design
Execute
Process Inspector
Process Designer
Process Optimizer
Process Portal
Scoreboards
Process Coaches
•
Collaborative platform
•
Repeatable & iterative development cycle
•
What you model is what is executed
•
Shortened cycle of development
•
Decrease maintenance workload
•
No code approach
Integration
Developer
Process Designer
New in v7.5
© 2011 IBM Corporation
IBM Business Process Management
23
Different configurations
match typical
entry points or stages
in a company’s BPM program
Extended support for high
-
volume process
automation, with high quality
-
of
-
service
Built
-
in SOA components for extensive
enterprise
-
wide service integration, orchestration
Complete set of advanced BPM capabilities
Configured for typical BPM projects
IBM Business Process Manager: Three Editions
For multi
-
project improvement programs,
with high business involvement
Basic system integration support
Rapid time
-
to
-
value: improved user productivity
For small number of users
–
single server,
no clustering
Low entry price
Easy to install, easy to use
Configured for first BPM project
Advanced
Standard
Express
Transformation
Program
Project
© 2011 IBM Corporation
IBM Business Process Management
24
Advanced
Standard
Express
WLE
-
compatible execution
Process Designer (BPMN)
Collaborative editing / Immediate playback
Interactive “process coach” UIs
ILOG
-
based process rules
Real
-
time monitoring & reporting
Performance analytics & optimizer
Performance Data Warehouse
Process Center / Shared asset repository
Unlimited process authors & end
-
users
High availability: clustering / unlimited cores
WPS
-
compatible execution
Integration Designer (BPEL / SOA)
Built
-
in Enterprise Service Bus (ESB)
Transaction support
Integration adapters
Flexible Business Space user interface
IBM Business Process Manager
v7.5
Configurations and Capabilities
200 users / 3 authors
4 cores prod / 2 cores dev / no cluster
= Advanced
capabilities
available to WPS
/ WID customers
© 2011 IBM Corporation
IBM Business Process Management
25
Current Business Process Management Landscape
The IBM BPM Strategy
–
IBM Business Process Manager v7.5
The Value Proposition for Business and IT
Leveraging Existing Investments in IBM BPM
The BPM Adoption Model
Agenda
© 2011 IBM Corporation
IBM Business Process Management
26
•
High scalability and availability enabled by the embedded
WebSphere Application Server.
•
Exploits proven power of SOA
-
based process automation,
integration, and reliability.
Simplicity
Power
Visibility
Governance
•
Simplified, easy
-
to
-
use tooling enables full business
participation & IT collaboration.
•
Single model
-
driven design environment enables rapid
playback, deploy, time
-
to
-
value.
•
Unified tools & repository support large
-
scale sharing,
versioning, and reuse of assets.
•
Process Center centralizes process deployment visibility and
control across all environments.
•
Built
-
in process monitoring and analytics simplify effort of
process optimization.
•
Real
-
time control of tasks allows you to improve process
outcomes while in
-
flight.
IBM Business Process Manager Business Value
Most powerful BPM platform on the planet
© 2011 IBM Corporation
IBM Business Process Management
27
IBM BPM Offers Simplicity
Process Center
Shared Model
Optimize
Design
Execute
•
Collaborative platform
•
Repeatable & iterative development cycle
•
What you model is what is executed
•
Shortened cycle of development
•
Decrease maintenance workload
•
No code approach
Instant Playback
•
Simplified, easy
-
to
-
use
tooling enables full
business participation &
IT collaboration.
•
Single model
-
driven
design environment
enables rapid
playback, deploy,
time
-
to
-
value.
© 2011 IBM Corporation
IBM Business Process Management
28
Powerful BPM Enabled by Advanced SOA Capabilities
Enhancing IT productivity while increasing agility with IT Driven BPM
Runtime for straight
-
through processes
–
Advanced process automation
–
Transaction integrity
–
Failure and error recovery
Inherits qualities of service from WebSphere
Application Server platform
–
Advanced clustering and failover capabilities
–
Single set of administration tools
Integrated, open standards
-
based ESB
–
Providing a flexible connectivity infrastructure for
integrating applications, data and services
Runtime Flexibility
–
Modify execution of in
-
flight process instances
© 2011 IBM Corporation
IBM Business Process Management
29
IBM BPM Supports Full BPM Lifecycle Governance
Unified BPM asset repository and control center
–
Makes is easy to share and version processes and
service assets
Team
-
oriented development of multiple projects
–
Concurrent editing with merge
-
less development,
simplified snapshot versioning, and back
-
in
-
time views.
Centralized installation and tracking of process
application versions
–
On any IBM Business Process Manager test or
production server or cluster
–
With optional one
-
click migration of in
-
flight processes
Integrated design time experience
–
Makes it easier for a multi
-
user team to define everything
needed for a process application
–
Including integration services developed by the
integration developer
© 2011 IBM Corporation
IBM Business Process Management
30
IBM BPM Offers Visibility and Optimization
User recommendations prompt iterative enhancements
Optimizations through:
Real
-
time scoreboards
Provides out
-
of
-
box visibility into work
-
in
-
progress, along
with the ability to take corrective action if necessary
Integrated Performance Data Warehouse
Automatically correlates performance event streams
directly back to the specified metrics of the process
model driving execution.
Process Optimizer
-
Detects bottlenecks and violations of performance
thresholds and displays them directly upon the
process model diagrams using visual heat map
overlays.
-
Get insight into root causes of process performance
by clicking into any part of a process heat map to view
underlying in
-
flight process status, or historical audit
trails.
-
Candidate for process optimizations can be simulated
and compared against historical benchmarks, with
heat map overlays to show improvements or
degradations.
© 2011 IBM Corporation
IBM Business Process Management
31
The IBM BPM Strategy
–
Supporting All BPM Solution Patterns
Line
-
of
-
Business Driven, Rapid Implementation, Low Entry Point
IBM Business Process Manager Express
and
Standard Editions
Straight
-
Through Processing, Integration Requirements, IT Driven
IBM Business Process Manager Standard
and
Advanced Editions
Active Content
-
Focused BPM
FileNet BPM
Case Management
IBM Case Manager
Business Rules Management System
WebSphere ILOG BRMS
Event
-
Driven BPM
WebSphere Decision Server
(WebSphere Business Events and
WebSphere ILOG BRMS)
© 2011 IBM Corporation
IBM Business Process Management
32
Current Business Process Management Landscape
The IBM BPM Strategy
–
IBM Business Process Manager v7.5
The Value Proposition for Business and IT
Leveraging Existing Investments in IBM BPM
The BPM Adoption Model
Agenda
© 2011 IBM Corporation
IBM Business Process Management
33
How do existing BPM customers move onto the Unified Platform?
WebSphere
Lombardi Edition
WebSphere
Process Server
Single, comprehensive platform
that scales from project to
program
Unified BPM asset repository
and control center for easy
sharing, versioning, and
governance
Added simplicity and ease
-
of
-
use
Built
-
in process monitoring &
analytics
Powerful, robust embedded
WebSphere Application Server
•
Entitled to
IBM Business Process Manager
Standard
•
Upgrade path:
Standard
to
Advanced
Configuration
•
Entitled to
IBM Process Server Advanced
and
IBM Integration Designer
•
Upgrade path: trade up to
Advanced
Configuration
by buying
Process Center
and
Process Designer
•
Adds:
•
Richer, more flexible “Business Space”
for human interaction
•
Powerful integration and orchestration
of enterprise services
•
Easy migration path from WLE and
Teamworks
•
Full backward compatibility with existing
assets
•
Adds:
•
Powerful way to quickly create process UI
through “coaches”
•
Flexible change management through
rapid playbacks
•
Easy migration path from WPS
•
Full backward binary compatibility
100% preservation of
Customer’s investment
© 2011 IBM Corporation
IBM Business Process Management
34
Migration Path
–
from WebSphere Process Server
Advanced Process Server and
Integration Designer
Add Process Center
and Process Designer
for full Advanced
configuration
WebSphere
Integration
Developer
WebSphere
Process Server
WebSphere
Dynamic Process
Edition
Advanced Configuration
© 2011 IBM Corporation
IBM Business Process Management
35
Migration Path
–
from WebSphere Lombardi Edition
WebSphere
Lombardi Edition
Standard configuration
Trade up from Standard to
Advanced Configuration
© 2011 IBM Corporation
IBM Business Process Management
36
The Current Business Process Management Market
The IBM BPM Strategy
–
IBM Business Process Manager v7.5
The Value Proposition for Business and IT
Leveraging Existing Investments in IBM BPM
The BPM Adoption Model
Agenda
© 2011 IBM Corporation
IBM Business Process Management
37
Proven Prescription for Adopting BPM
IBM offers the fastest and most cost effective
approach
to successfully navigating your BPM journey.
Journey
Stage
Customers
Goals
& Context
Succeed with an
Initial Project
Establish a
Program
Adopt within
LOB/Enterprise
Identify Business
Challenge & Value
Maturity
Time
•
Where do we begin?
•
How do we get started?
•
How do we incorporate a
solution
-
focused
approach?
•
How do we become self
-
sufficient on multiple
projects?
•
Can a CoE help us and
how can we develop one?
•
How do we scale up
to meet company
-
wide
demand, while avoiding
risk of falling short?
•
How do we ensure the
transformation is
sustainable?
Maturity
Challenges
•
How can I drive immediate
business value?
•
How do we build skills &
become self
-
sufficient?
•
How do I train my LOB and
IT by role & function?
© 2011 IBM Corporation
IBM Business Process Management
38
Unique value realized
Building capabilities for smarter processes
Business Process Management and Business Rule Management Systems
Identify a Project
Extend Initial Project into a
Program
Transform by Integrating
Processes and Rules
Across the Enterprise
Process Transformation
Define and Automate a Business
Process or
Decision
Extend automation with greater
integration across the enterprise
Further optimize processes and
decisions with situational context
Provide detailed visibility into
running processes and decision
points with configurable
dashboards
Increase productivity / efficiency
by automating simple workflows
and decision points
Program
1
Project
2
Transformation
3
Process Understanding
Efficiency
Agility
Risk of Non
-
Compliance
Customer satisfaction
Flexibility
Operational Costs
Efficiency
Growth
© 2011 IBM Corporation
IBM Business Process Management
39
Thank You
Merci
Grazie
Gracias
Obrigado
Danke
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