TIGER BY THE TAIL THE BUSINESS END OF DRUPAL

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Nov 12, 2013 (3 years and 8 months ago)

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TIGER BY THE TAIL


THE BUSINESS END OF
DRUPAL

Romy Bolton| Director, Web and Mobile Development



Aug 10, 2013

Romy Bolton
romy
-
bolton@uiowa.edu



Director in ITS
-

Enterprise Services


Light App Dev, Web Dev, Mobile and
PM


UI Grad, grew up in Iowa City


BA/SA Six Sigma


Built a corporate intranet in 1994


One spouse (faculty),
t
hree Kids (two in
college

)
, three Dogs,
Skyrim
,
Starcraft
, Cooking and RAGBRAI

Brief History


Static Web service since 1996


Lime/Fog


the tilde


Free Service


Small student team for light design


Minimal web influence on campus


~2400 active sites remaining

Drivers for Change


Navigation = “Jarring Experience”


Desire for Light
B
randing Consistency


Licensing

and Headaches
Dreamweaver


Site and Page Management Issues

Drivers for Change


Joomla
, Drupal, Static, .NET,
WordPress


Accessibility “Rating”


Fix This


Too Much for One Person


Staff Turnover

2010
-

2011



Investigate Options


SiteFinity


Ektron


Drupal


Initially ITS liked
SiteFinity


Opportunity to Deep
D
ive into
Drupal

Summer 2011


One developer, one server admin, and
hired a contract dev


Brought up a server, named it after a
bird


Hung a shingle…..more or less


And Waited…..

“A year from now we will either be
swamped or be a miserable failure”


Today


Roughly 12 developers


Built approximately 100 sites


College of Pharmacy


Office of the Vice President for Research


President


Provost


Outreach


Monthly Patch/Update Cycle


Continuous Integration







Today


Multiple server platforms







And We
are
100% Cost Recovery





What?
!?!??
!








Financial Models


Hourly Billing @$65


% of FTE


100%


50%


25%


Barter Eggs, Milk and Butter





Financial Models


Hiring


Customer
Thoughtfulness


Prioritization








Tough Conversations


Big
Change


Colleagues


Enjoy the Process


Help the Have
Nots


Pros

Cons

What Changed?


Some staff turnover


Expectations


Complexity


data sources


Other Drupal services


IowaNow


Digital Signage


Mobile







Our Story


Value for the Expense


Focus on
Content Not Technology


Partnership


Accessibility


Technical and Data Enhancements


Maintenance






What We Got Mostly Right






What We Got Mostly Right


Shared Service Model


Site Request Form


Card Sorts
-
Results



Technology


Tools
-

Jenkins,
Drush
,
GitHub


UI Bar (and now footer)


Open Physical Environment






What We Got Mostly Right


Hiring the Right People


Staff and Team Composition


Dev Ops


Themer
/Front End


Developer (2)


One Lead, one Second per Project


One Large, 2 Medium/Small


Contract and Students





What Has “Evolved”


Communication


Project Managers


ActiveCollab


Base Theme (Parallaxy and Gravitas)


Module Choices


Mobile First


No more Wireframes


In Browser


MOUs (when we use them!)







Suggestions Welcome!


Requirements Documentation


Content Migration


Customer Engagement


Too Much


Too Little


Web
vs

Print


Service Documentation and Training


Scheduled Maintenance/Issues





Where are We Going?


Bigger and More Complex Sites


Additional Services Built on the Drupal
Framework


Digital Signage


Campus Calendar


Standard Service






Dialogue


Where are You?


What are Your Challenges


What are You Building?






Dialogue


Where are You?


What are Your Challenges


What are You Building?



THANK YOU