Building Service Excellence - Mentor Global Consultants

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Nov 12, 2013 (3 years and 11 months ago)

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MENTOR
Human Capital Solutions

MENTOR FZ LLC


Dubai Knowledge Village, Block 6, office F07, P. O. Box 500771, Dubai, UAE. Mobile:
+971508767979; phone: +97143644583; fax: +97143664588; email: admin@Mentor
-
GC.com

Dubai

Knowledge Village
2013


Visit us on
www.Mentor
-
gc.com



MENTOR

Brief Company Profile


MENTOR
in a Glance

Global best
practices

A research based
consulting company

Build partnerships with
its clients’ organization

People &
Organizational
Development

Aligning Strategies,
People and Processes

Providing Human Capital
solutions that work

Worldwide
Network

40+ Global and regional
clients

400+ Global Consultant
and Expert

Visit us on
www.Mentor
-
gc.com


MENTOR FZ LLC


Dubai Knowledge Village, Block
6
, office F
07
, P. O. Box
500771
, Dubai, UAE. Mobile: +
971508767979
; phone: +
97143644583
; fax: +
97143664588
; email: admin@Mentor
-
GC.com

What MENTOR is about?

MENTOR FZ LLC


Dubai Knowledge Village, Block 6, office F07, P. O. Box 500771, Dubai, UAE. Mobile: +971508767979; phone: +97143
644583; fax: +97143664588; email: admin@Mentor
-
GC.com

Leadership
Development

Management
Skills

Monitoring &
Evaluation

Service
Excellence

Entrepreneurship

Coaching &
Mentoring


Human Resource
Management

Organizational
Effectiveness

Visit us on
www.Mentor
-
gc.com


MENTOR
Human Capital Consulting Areas

MENTOR FZ LLC


Dubai Knowledge Village, Block
6
, office F
07
, P. O. Box
500771
, Dubai, UAE. Mobile: +
971508767979
; phone: +
97143644583
; fax: +
97143664588
; email: admin@Mentor
-
GC.com

Compensations
& Benefits

Learning &
Development

Organizational
Development

Job Analysis
and Evaluation

Career Plans

Talent
Acquisition

Succession
Planning

Visit us on
www.Mentor
-
gc.com


How MENTOR is different?

MENTOR FZ LLC


Dubai Knowledge Village, Block 6, office F07, P. O. Box 500771, Dubai, UAE. Mobile: +971508767979; phone: +97143
644583; fax: +97143664588; email: admin@Mentor
-
GC.com

International
Affiliations

World Class
Consultants

Links HR to
Business Results

Long Term
Implementation
Support

Fit International
Best Practices

Research Based
Consulting

Visit us on
www.Mentor
-
gc.com


MENTOR
Learning Effectiveness

MENTOR FZ LLC


Dubai Knowledge Village, Block 6, office F07, P. O. Box 500771, Dubai, UAE. Mobile: +971508767979; phone: +97143
644583; fax: +97143664588; email: admin@Mentor
-
GC.com

Pre
-
Work
26%
Learning
Event
24%
Follow
-
up
50%
Learning Effectiveness
MENTOR

approach
in learning
effectiveness

Visit us on
www.Mentor
-
gc.com


MENTOR
interactive training

MENTOR FZ LLC


Dubai Knowledge Village, Block 6, office F07, P. O. Box 500771, Dubai, UAE. Mobile: +971508767979; phone: +97143
644583; fax: +97143664588; email: admin@Mentor
-
GC.com

Training
Methodology
Components

Simplicity &
Practicality

Application
Driven
Content

Workplace
Linked
Activities

Highly
Proficient
Instructors

Discussions

Case
Studies

Role Play

Videos

Brain
Storming

Running
Scenarios

Games

Visit us on
www.Mentor
-
gc.com


MENTOR
Learning Outcome
Tracking & Evaluation

MENTOR FZ LLC


Dubai Knowledge Village, Block 6, office F07, P. O. Box 500771, Dubai, UAE. Mobile: +971508767979; phone: +97143
644583; fax: +97143664588; email: admin@Mentor
-
GC.com

Level
1
: Reaction

To what degree
participants react
favorably to the
learning event

Level 2: Learning

To what degree
participants
acquire the
intended
knowledge, skills,
and attitudes
based on their
participation in
the learning event

Level 3: Behavior

To what degree
participants apply
what they learned
during training
when they are
back on the job

Level 4: Results

To what degree
targeted
outcomes occur,
as a result of the
learning event(s)
and subsequent
reinforcement

Action


Action plans
designed by
participants to
apply learning
into workplace

Track


Tracking tools
are placed to
line up the
efforts of the
management

Monitor


Engage the
management
and L&D to
monitor
progress

Report


Reporting
results and
achievement
to evaluate
outcome

Visit us on
www.Mentor
-
gc.com


MENTOR
HRM Consulting Approach

MENTOR FZ LLC


Dubai Knowledge Village, Block 6, office F07, P. O. Box 500771, Dubai, UAE. Mobile: +971508767979; phone: +97143
644583; fax: +97143664588; email: admin@Mentor
-
GC.com

HRM as a
Talent
Management
Solution

People
Strategies

Training Needs
Analysis

Succession
Planning

Organizational
Design &
Development

Rewards
Schemes

Visit us on
www.Mentor
-
gc.com


MENTOR

global
team and international network has enabled it to deliver projects &
build partnerships successfully all around the world surpassing cultural and language
barriers
. During years of operations
,
MENTOR

engagements and projects were
assigned to over 30 cities’ locations around the world.

MENTOR FZ LLC


Dubai Knowledge Village, Block 6, office F07, P. O. Box 500771, Dubai, UAE. Mobile: +971508767979; phone: +97143
644583; fax: +97143664588; email: admin@Mentor
-
GC.com

MENTOR
Global Reach

Visit us on
www.Mentor
-
gc.com


A researched based organization

MENTOR FZ LLC


Dubai Knowledge Village, Block 6, office F07, P. O. Box 500771, Dubai, UAE. Mobile: +971508767979; phone: +97143
644583; fax: +97143664588; email: admin@Mentor
-
GC.com

MENTOR Global Consultants

A researched based organization providing its customers with worldwide best practices in
Strategies, Leadership, Management, Service Excellence, Organizational Effectiveness and
lot more through consulting, capacity building, training and organizational development.


MENTOR

has a worldwide network of thought leaders associate consultants and trainers
who represent the best in their domains.


MENTOR

has served prime organizations worldwide like: The
United Nations
, Dubai & Abu
Dhabi
Governments
, Iraq Government, Shell, BAT, HSBC, ADCB, DIB, ARB, QIB, ADIB, EMAAR,
TECOM, MADAR, AAC, Ajman Bank, MAF, HYDRA, IIIT, SCC, KAEC, KDC,
OilSERV
, KAKO, etc…


MENTOR

remains one of the most active organizations in building partnerships with its
clients and have always been able to meet its clients expectations and go beyond.


We Speak Our Client Language

Visit us on
www.Mentor
-
gc.com


Aiming toward Differentiation

MENTOR FZ LLC


Dubai Knowledge Village, Block 6, office F07, P. O. Box
500771,
Dubai, UAE. Mobile: +971508767979; phone: +97143644583; fax: +97143664588; email:
admin@Mentor
-
GC.com

Visit us on
www.Mentor
-
gc.com