Mid Year Rates Customer Forum Presentation 060707

decorumgroveInternet and Web Development

Aug 7, 2012 (5 years and 1 month ago)

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Agenda


Welcome

Director, P.K. Agarwal



Background

Melissa Matsuura





CPU

Robert Jenkins





Dedicated Web Hosting

Dane Wilson




Websphere

Janis Stadler



Wide Area Network

Brian Parks


BREAK



Q&A

Panel




Introduction


Welcome!



P.K. Agarwal

Director, Department of Technology Services



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Background





Melissa Matsuura, Manager

Financial Management Branch

Background

Data Centers Challenges (historical)



In the past we were restricted to increase rates
due to Budget impacts on our customers.



Over
-
collected on mainframe rates and

under
-
collected on non
-
mainframe rates.



There were many different rates that were
complex and difficult to understand.

Background, continued

Solutions:



Consolidation of HHSDC and Teale has offered us the
opportunity to address many of these challenges.



DTS has adopted Rate Setting Guiding Principles with
support from the Technology Services Board (TSB)



DTS must receive approval through rate packages in
order to implement rate adjustments.



The first rate package, FY 2006/07, included the
simplest adjustments and was implemented July 1, 2006
along with revised DTS invoices.


Background, continued

Overall Goals of the Rate Adjustments:



Align rates where there are common or similar
services at both DTS data center facilities



Eliminate rates, where possible, in an effort to
simplify the cost
-
recovery model for DTS
customers



Bring each service to, or as close to, breakeven
as possible


FY 2006/07 Phase II

(or Mid Year)


Includes adjustments to 4 Service Areas:



CPU



Dedicated Web Hosting


WebSphere Wide Area Network



Approved by the TSB on January 16, 2007 and
announced by DTS on January 19, 2007.



Some customers are impacted negatively, largely due
to the new network rates.



DOF will provide budgetary assistance.



Mitigation of Customer Impacts


Budget Control Language (CS 15.25) added to
the FY 2007/08 Budget



Authorizes DOF to adjust appropriation items as
a result of DTS’ Mid
-
Year Rate Package



DOF will address departmental needs on case
-
by
-
case basis

Rate Change for

z/OS CPU Utilization

Robert Jenkins, z/OS Platform

Engineering Division

Rate for z/OS CPU includes:



All hardware and software (except dedicated software)


24x7 support


Applications hosted on this service



-

ADABAS and DB2 databases



-

CICS and IDMS transaction monitors



-

Websphere



-

IBM HTTP Server (IHS)



-

Time Sharing Option (TSO)



-

Batch Work


All of these applications co
-
exist, sharing data and
resources in our most available, reliable, scalable and
secure environment.


Service Description

10


No change to the billing method except for the
rate per normalized hour.



Credits for CPU were made retroactive to

July 1, 2006. Credits appeared on the February,
March and (some customers) April 2007 invoices.


Service Billing


Comparison of the New

and Existing Rates


New DTS Rate

Effective

July 1, 2006

(Retroactive)


Existing DTS Z/OS
CPU Rate

Net Decrease in CPU
Billing Rate




$1,044 per

normalized hour








$1,392 per

normalized hour






$ 348 per

normalized hour




(25 percent reduction)


Rate Changes for

Dedicated Web Hosting Support

Dane Wilson, Internet Section

Engineering Division

Service Description


Hardware, OS, web software and network connectivity
maintained by the DTS


Customized environments available


Statistical reports available


Flexibility in regards to content and applications


Non
-
shared environment provides dedicated processing
and storage


Support and server components charged separately


The Dedicated Web Hosting Service provides
customers with a non
-
shared web server with the
following features:

Comparison of the New and Existing Rates


New DTS Rate

Effective

July 1, 2007

Existing Gold Camp
Rate for Dedicated
Web Server

Existing Cannery Rate

for Assigned

Internet Hosting


$848 per web
server/per month



$500 one
-
time
web set
-
up
charge per web
server



These rates are
for web
support

only. The web
support rate is in
addition to
server platform
rates (i.e. Wintel,
Solaris, or AIX).

$2,950 per web server/per
month







Services include: server
platform and web
support


Category 1: $2,056 per
web server/per month



Category 2: $2,714 per
web server/per month



Category 3: $3,001 per
web server/per month



Category 4: $3,691 per
web server/per month



Categories 1


4 refer to
the size and capacity of the
server



Services include server
platform and web support

Customer Impact



The rate change will result in a 16% decrease to
Gold Camp customers and a 20% increase to
most Cannery customers.




Cannery customers subscribed to the Assigned
Internet Hosting Category 1 will see
approximately a 20% increase. Customers
subscribed to Categories 2, 3 and 4 will see a
decrease in their charges for this service.



Current Billing vs. Future Billing

Current


Cannery Billing



RESOURCE DESCRIPTION COMP CODE QTY RATE UNITS


CHARGES


ASSIGNED INTERNET HOSTING
-
CAT1 (I113) 1.000 $2,056.00 WEB SERVER $2,
056.00



Gold Camp Billing




DEDICATED WEB SERVER (I101) 1.000 $2,950.0000 SERVER


$2,950.00







Future


DTS Billing


WINTEL SERVER TIER 1 (M101) 1.000 $1,630.00 SERVER


$1,630.00

WEB HOSTING SUPPORT (I101) 1.000 $848.00 SERVER


$848.00








Rate Changes for

WebSphere Application Server Support

Janis Stadler, eCommerce Unit

Engineering Division

Service Description

Web and Application Support




HTTPServer


Apache with SSL




Application Server with J2EE




On Midrange Systems (Windows/AIX)

Comparison of the

New and Existing Rates

New DTS Rate
Effective

July 1, 2007

Existing Gold Camp

Web/App Server
(IHS/WebSphere)

Existing Cannery Rates for

WebSphere Application
Server

App. Server Support

$1,484 per server/



per month

Web Server Support

$ 848 per server/



per month


Web/App Server Support

$2332 per server/


per month




Web Server Support

$848 per server /


per month



Web/App Server Support

$2,332 per server/


per month

Per Application Per Month

Prod, Category 1:

$1,108.43

Prod; Category 2:

$1,160.15

Prod, Category 3:

$1,195.54

Prod, Category 4:

$1,435.75

Test, Category 1:

$ 512.68

Test, Category 2:

$ 580.17

Test, Category 3:

$ 597.21

Test, Category 4:

$ 717.88

Customer Impact


The WebSphere rate change will result in an
increase for Cannery customers.



The Gold Camp customers will not be impacted
by this rate change.

Current Billing vs. Future Billing

Current


Cannery Billing



RESOURCE DESCRIPTION COMP CODE QTY RATE UNITS


CHARGES


(EXAMPLE 1)



PROD WEBSPHERE APPL SERV
-
CAT1 (M604) 3.000 $1108.43 APPLICATION

$3,325.29





Gold Camp Billing




(EXAMPLE 2)




WINTEL SERVER TIER 1 (M101) 1.000 $1,630.00


SERVER $1,630.00


WEB/APP SERVER (WEBSPHERE) SUPPORT (M601) 1.000 $2,332.00 SERVER


$2,332.00



Future


DTS Billing


(EXAMPLE 1)


WINTEL SERVER TIER 1 (M101)


1.000 $1,630.00 SERVER

$1,630.00


APP SERVER (WEBSPHERE) SUPPORT (M601)


1.000 $1,484.00 SERVER

$1,484.00



(EXAMPLE 2)


WINTEL SERVER TIER 1




(M101) 1.000 $1,630.00 SERVER

$1,630.00


APP SERVER (WEBSPHERE) SUPPORT (M601) 1.000 $2,332.00 SERVER


$1,484.00


WEB SERVER SUPPORT (I101) 1.000 $848.00


SERVER $848.00

Wide Area Network Services

Brian Parks, Network Architecture and Planning

Engineering Division

Wide Area Network Services

History


Two different networks, business models and
rate structures


Objectives


Simplify


Recover costs


Enterprise approach


Network Service Rate Categories

Customer
Field Office
DTS
Statewide
Backbone
Internet
Data
Center
Backbone
Access
Backbone
Access
Edge
Equipment
Cust
HQ
Rates
1
&
2
Rate
3
Rate
5
Rate
4
Staff
Service 1
-

Access Equipment
Lease (routers, etc.)

Service 2
-

Access Site Support

Service 3
-

Access Circuit

Service 4


WAN Backbone
Support

Service 5


WAN Bandwidth
usage


Remote Access

Network Service Rate Categories
Cont’d.

DTS Firewall
DTS LAN switch
A
B
C
High Availability
D
DTS provisioned Router
MAN
E
Site
-
to
-
Site
VPN
F
Customer HUB Networking
G
General Internet Protocol network
Private
,
statewide Internet Protocol
network
1
2
Remote Access
Dial
H
Individual
VPN
I
Customer provided and provisioned circuit and equipment
J
Network Service Rate Categories

Cont’d.

Additional rates related to set
-
up or special
requests, and remote access:



DTS installation fee of $500 for circuit
installations, relocations or deletes, and SNA
equipment installs, swaps, or de
-
install.



Carrier installation fees.



Consulting Services chargeable by the hour.

See Rate Schedule.


Service 1: Access Equipment Lease
(i.e. routers)


Customer leases access equipment from DTS.



Rate is based on the average cost of remote
site device. Unique configurations are
individually priced for each customer.



DTS provides technology refresh, based on
estimated 5
-
year life of equipment.



Service 2: Access Site Support

Includes:



DTS network management and support of access
equipment and circuit providing connectivity to

Tier 2 site.


Premium Services:



Customer may choose from several additional options
for each access device.



Options “b” through “g” are additional support services
available for DTS provisioned routers

Service 2: Access Site Support,
cont’d.

DTS Firewall
DTS LAN switch
A
B
C
High Availability
D
DTS provisioned Router
MAN
E
Site
-
to
-
Site
VPN
F
Customer HUB Networking
G
$68/mo

$276/mo

$72/mo

$1,048/mo

$209/mo

$20/mo/site

$241/mo

Service 2: Access Site Support



Basic Service

a. DTS Provisioned Router


Premium Services

b.

Firewall

c. LAN Switch

d. High Availability

e. MAN Services (Metropolitan Area Network)

f. Site
-
to
-
Site VPN (Virtual Private Network)

g. HUB Networking

Service 3: Access Circuit



Essentially a “pass
-
thru” of the CALNET cost
for the access circuit, plus a nominal DTS
handling charge.



Carrier and DTS installation fees apply.



Service 4: Statewide WAN
Backbone Support


Recovers costs of equipment comprising the backbone,
and network management of and support costs relative to
the backbone, otherwise known as CSGnet.



General Internet Protocol network
Private
,
statewide Internet Protocol
network
1
2
$105/mo

$205/mo

Brick 1 (CSGnet) represents the current Gold Camp support model.


Bricks 1 and 2 represent the current Cannery support model.


Service 4: Statewide WAN
Backbone Support,
cont’d.

1. General IP Network includes:


Open access to the Internet


Managed statewide network up to the CSGnet port


Access to DTS
-
managed servers (including mainframe
systems), and customer owned resources


Tunnels, upon request


2. Private, Statewide IP Network includes:


Services provided for the General IP Network


Additional access restrictions and Firewall protection from
the Internet at DTS host and WAN POP sites

Service 5: Statewide Backbone

Bandwidth Usage




Formula
--

25 % of Circuit costs (Rate 3)



Charge recovers all of the backbone circuit
costs.



Based on current ratio of backbone circuit
costs to access circuit costs (will change over
time).



Will not be applied to back
-
up circuits that
have no active traffic/utilization.

Remote Access: Two Options

Remote Access
Dial
H
Individual
VPN
I
$3.85/hr

$4.40/mo



Dial Up (h): User dials a nationwide 800
number from their computer to access the DTS
statewide network.



Individual VPN (i): User accesses the statewide
network using VPN client software and their
own Internet access service.


Customer Provided and Provisioned
Circuit and Equipment (j)

Customer provided and provisioned circuit and equipment
J
$1,013/mo

Customer:


Provides access network to CSGnet.




Is responsible for the circuit and equipment at their site.



Is responsible for security at the customer site, and for
budgeting for technology refresh.



DTS provisions the Tier 2 port and deploys an Isolation
LAN segment to connect customer equipment to DTS
infrastructure.

Customer Impact



Assuming customer networking utilization remains constant:



Cannery network customers in general will see a decrease in
their network connection charges.



Gold Camp network customers in general will see an increase in
their network connection charges. (under
-
recovered in the past)



DTS staff have met with most significantly affected departments.



We have a team focused on updating and refining the impacts.



DOF will provide budgetary assistance.



Potential solutions will also need to consider the impact of
CALNET II.

Network Policy Implications


Enterprise Network Model



DTS to own the edge access equipment
(typically routers)



Network management use of COTS tools



Network to recover full network costs


(Service 1) Edge/Access Device Lease

$ 159.00

(Service 2) Edge/Access Device/Line Support

$ 241.00

(Service 3) Access Circuit Pass
-
through + 5%

$ 380.47

(Service 4) Backbone Support

$ 310.00

(Service 5) Bandwidth Usage

$ 87.26

Total

$ 1,177.73


Network Access


$ 875.00

Comm Link**


$ 669.65


Total



$ 1,544.65

Comm Link


Detail **

Provided for Info only; not included on invoice


Vendor Frame Relay T1 Port Cost

$ 297.00

Frame Relay T1 Local Loop Cost

$ 96.00

Tiered Router Rate *

$ 192.00

O/H


14.47%

Total

$

669.65

Multiprotocol Subscription

$1,000.00

Circuit Pass
-
through

$ 400.72

Router


Customer owned

$
---

Router Maintenance

$ 51.45

Total

$1, 452.17

New DTS Billing

Current Cannery

Current Gold Camp

Usage Assumptions:


Router: 2600I/4

Circuit: T1

CIR: 64K

Interlata: No

Current Billing vs. Future Billing

CALNET II



CALNET II Transition Homepage:

http://www.dts.ca.gov/stnd/calnet
-
transition.asp?key=217



CALNET II Homepage:
http://www.calnet.ca.gov

Questions and Answers


Thank You!



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Representative, or call: (916) 454
-
7225.