Revving up for RFID

cribabsurdElectronics - Devices

Nov 27, 2013 (3 years and 7 months ago)

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Revving up for RFID

in Contra Costa County Library

Alameda Free Library

Alhambra Public Library

Berkeley Public Library

Carlsbad City Library

Cerritos Public Library

El Centro Public Library

El Dorado County Library

Folsom Public Library

Fresno County Public Library

Long Beach Public Library

Los Angeles Public Library

Monterey County Free Library

Murrieta Public Library

Napa City
-
County Library

National City Public Library

Ontario City Library

Orange Public Library

Oxnard Public Library

Porterville Public Library

Rancho Cucamonga Public Library

Riverside County Library

San Bernardino County Library

San Mateo Public Library

Santa Monica Public Library

Shasta Public Library

Ventura County Public Library

Eureka Project Proposal

Develop effective yet flexible recommendations to assist
libraries transitioning to Radio Frequency Identification
(RFID) to facilitate a more self service model



RFID Implementation Plan




Customer and Staff Talking Points




RFID Best Practices for Staff




RFID Advisory Panel




Transition of other libraries to RFID in CCCL

RFID Tagging at Danville

Strategic Planning in CCCL

New approach to customer service as library customers
indicate their preference for more self
-
directed service



Enhance self
-
service accessibility



Fewer fixed service points

Self
-
checkout machines

Self
-
return station and slots

External and Internal Customers



General library patrons who check out materials



Customers with reference or readers’ advisory questions



Public computer users who require assistance



Libraries outside of CCCL who may be transitioning to RFID



RFID Tagging Staff and Volunteers



Circulation and reference staff at RFID libraries



Volunteer RFID self
-
check greeters



RFID/AMHS (automated materials handling system) and

Single Service Desk/Roving Reference task teams

Progress of RFID Project



Piloted RFID and the Digital Library Assistant
hand
-
held wand at the Danville Community Library



Co
-
chaired the Single Service Desk/Roving
Reference task team



Joined the new RFID/AMHS task team to develop
countywide RFID implementation strategies



Completed a draft RFID implementation plan,
staff best practices and staff and customer talking
points to serve as guidelines for other community
libraries



Provided support to Brentwood and Lafayette
Libraries with the initial tagging of their collections

3M RFID Conversion Machine

RFID Next Steps in CCCL




Assemble RFID Advisory Panel
-

Training, guidance, questions




Continue to explore effective functions of the DLA at Danville
-

daily router, weeding reports, inventory




Formal approval of RFID implementation plan, staff and
customer talking points and staff best practices from County
Librarian and Senior Management




Assist and/or advise future CCCL libraries transitioning to
RFID
-

New Walnut Creek Library in June 2010, Kensington
Library and others

RFID Success Measures



Smooth transition

of community
libraries to RFID
-

Initial tagging, staff
training, public education




Effective and ongoing RFID support

for staff and volunteers
-

Additional
training, questions, etc.




80/20 Self
-
service model

for library
users
-

Self return rate, self
-
checkout
usage, public confidence




Ability to
maximize new RFID and
DLA wand technology

to reduce staff
time spent on daily or regular tasks


Community Impact



Provides CCCL patrons
additional autonomy

in the
library so they have the capability to explore and
conduct transactions independently




Frees up staffing and resources

as usage continues to
increase to be more available to better assist patrons,
develop library programming, conduct community
outreach, etc.




Positions the CCCL as a leader

in innovative library
technology