Email:

cottonseedfearnotElectronics - Devices

Nov 7, 2013 (3 years and 7 months ago)

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Email:

Revolution in the Workplace


The Beginning


Started in 1965 as a way for multiple users of a
time sharing mainframe computer to
communicate


SDC’s Q32 and MIT’s CTSS


Advanced Research Projects Agency Network
(Arpanet)


Government project started in the 1960’s



Began as a way to communicate during Cold War


The First Email


First official email sent October 29, 1969
from UCLA to Stanford


However not the whole message got across
before the computers crashed

Ray Tomlinson


1971


Ray Tomlinson sent a message
from one computer to another with the
same program


Computers were in the same room


Tomlinson was both sender and recipient


Computers needed to be on a like network


1971


Tomlinson created the user @ host
address


Dial Up


1978


dial up connection was created so
emails could be sent over the phone lines


Initially only a few lines connected the east
and west coast

Refining Email


In the 1980’s system of sending email began to
become refined


Initially:


Recipient would only be able to receive and read email


Email was not able to be saved or sent to someone else


Messages could only be sent if the computers were attached
to the same network


New program emerged called the MSG


Allowed recipient of emails to reply to sender

First Public Emails


1988


the first public email was sent


MCI Mail was one of the first to create a
network to use this application


1993


internet was becoming more
publically used and other communication
systems signed on


AOL and Delphi


Microsoft and Lotus

Advantages of Email in the
Workplace


Less expensive


Email is limitless


Allows sender to create an email and review it prior to
sending it


Allows receiver to read the message on their own time


Allows messages to be sent to multiple people at once


Built in storage


Enabling society to take steps toward becoming paperless


Can save valuable time

Advantages Cont’d


Improve employee efficiency


Contain calendar and reminder features


Open line of communication


Can increase communication between
employer and employee


Can increase communication between
businesses and clients

Drawbacks to Having Email in the
Workplace


Email for personal use


Receiving an abundance of email


Volume of email sent all the time is staggering


Reported increase in stress


Some emails are annoying and have too
much information


Mental fatigue


Loss of work

Drawbacks Cont’d


Impersonal


Face to face communication is sometimes
preferable


Informal communication


Employers have implemented monitoring
programs

Email Etiquette


Important that the sender comes across as
professional


Consider who the email is being sent to


Subject lines are very important


Do not ramble on


Watch spelling and grammar


Always respond in a timely manner

Do Not Use Email When…


Negotiating something


If you have a list of questions


If feelings are involved


If person receiving email has a history of
not responding in a timely manner

Marketing in Email


Marketing is one of the biggest uses of email in
business today


Marketing is all about communication


Getting your product, service, or brand out there


Needs to be creative


E
-
marketing


Less expensive than traditional print of media
advertising


E
-
Marketing Strategies


Compelling subject line


Make it stand out


Body of message should be clear and
concise


Avoid rambling


Give the audience what they want




SPAM and Worms


SPAM


Unsolicited commercial email


CAN
-
SPAM act of 2003


Worms use email to replicate themselves


First email worm affected UNIX computer


Combination of both reduces usefulness of
email as a practical tool


Summary


Email has changed business communication by
leaps and bounds


Brought about a different way of communication
between coworkers, employer and employee,
and business and consumer


More permanent and accessible than a phone


Saves businesses time and money