Citi FRO Websphere Lombardi Edition Introduction

converseoncologistInternet and Web Development

Aug 7, 2012 (4 years and 10 months ago)

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IBM Business Process Management

Overview and Demonstration of IBM BPM In Action!

(Every Friday at 11am Central Timezone)


Web Conference:
http://BPMwebDemo.com


Attendee Dial
-
in: 888
-
426
-
6840 Passcode:
>>>
94653046#
<<<

http://BlueworksLive.com

The simplest way to get started
with BPM


Process Discovery

“Modeling for Documentation”

The quickest way to deliver
robust process applications



Process Implementation

“Modeling for Execution”

Confidential

2

Agenda


BPM introduction and Case Study


10 min



Demonstration:
BlueworksLive.com

& IBM BPM


40 min



Questions and Answers


10 min


2

Confidential

3

Typical Business
-
Driven Processes Problems


Human to Human and Human to System Processes



Current operational “fire”



One Sigma quality .. a 32% error rate



Individual or group heroics make the process work



Poorly understood end
-
to
-
end metrics within LOB



Change 3
-
8 times per year

3

Confidential

4

Process Improvement Requires A “Third Way”

Flexibility

Low cost/time

Build

Buy

Customized

Unique

High TCO

IT bandwidth



Reduced time

Initial Cost

Standard Feature set

Reliance on vendor

Response to Change



“Third Way”

+

+

-

-



+

+

-

-

-



Process
-
improvement requirements are likely to be unique, which favors build rather
than buy. And the timeframes and costs of both are often not compatible with process
improvement, so a ‘third way’ is required.

BPM

Confidential

5

Executive

Management

Customer

Service

Risk Management

Teams

Finance
and Ops

Account

Administration

1.
Informal tasks and
communication

(e.g. Paper, email, spreadsheets)

2.
Inefficient working
environment spans systems

3.
Inconsistent prioritization

4.
Inconsistent decision making

5.
Incomplete or inaccurate
data flow between systems

6.
Lack of control over systems
and business events
(exceptions)

7.
Poor visibility into process
performance


Customer Problems:


Cannot grow efficiently


Poor customer satisfaction


Limited visibility

Business Chaos Begs for Process Improvement

1

2

3

4

5

6

Confidential

6

1.
Automatically prioritize, route
work and Automate decisions

2.
Guide users through decisions

3.
Standardize resolution across
geographies

4.
Leverage existing systems
and data

5.
Monitor for business events
and initiates action

6.
Real
-
time visibility and
process control

7.
Reduce errors and improve
accuracy

8.
Improve consistency across
geography, channel, division

9.
Analyze Metrics and

Optimize Processes…

Customer Benefits:


Huge reduction in manual
interactions


Faster Issue Resolution


More flexible, responsive
systems


Metrics, measurements and
Visibility in business terms


Process & Rules Management Bring Order to Chaos

Process

Executive

Management

Customer

Service

Risk Management

Teams

Finance

and Ops

Account

Administration

Confidential

7

IBM Business Process Manager
-

Built on SOA Infrastructure

Systems

SOA

BPM

Executive

Management

Customer

Service

Invoice

Reconciliation

Teams

Finance

& Ops

Account

Administration

IBM Business
Process Manager


BPM can abstract the “business
process”

from underlying
systems and services.


Over time,
IT can consolidate
those services into a common
set

of services within one SOA
layer.


Users of the process are not
affected

as services and systems
are merged, replaced, or updated
.

The Value of Business Driven Change


Eliminating up to 80% of

the “human touches” in

Invoice Reconciliation


Standardized Mall Branch


office processes and made


tasks easier for staff.


Reduced time to


document and comply


with NERC regulations


Built supplier on
-
boarding system
for 40% less than code based
alternative in 66% of the time


Saves $2M per quarter

by resolving Distressed

Shipments more effectively

Cut “engineering” time

of designers on car systems

by 20% in one year.


Identified issues in their lending
process, eliminated bottlenecks and
identified areas of waste


Implemented Full Audit Trail for
Compliance in their Grants Process


1
st

major Pharma to be compliant


End Cap Product Display
Management, optimization and
delays identified months in advance

Efficiency

Effectiveness

Agility

8

Confidential

9

The Essential BPM Capabilities


Modeling



Simulation+

Optimization



Workflow



Rules



Business Data
Mgmt



Human
Interfaces



Documents



Event
Monitoring



System
Integration



Metrics



Analytics

Executive

Management

Customer

Service

Invoice

Reconciliation

Teams

Policy

Administration

Account

Teams

Confidential

10

BPM Roles
-
based Development


Rapid, Agile and Iterative

Worker

BPM Developer

Business

Analyst

Manager

Administrator

Process Modeler

BPM

Shared Model

Process
Center

Process Designer

Process Portal

Admin Console

Optimize

Design

Execute

Process Inspector

Process Designer

Process Optimizer

Process Portal

Scoreboards

UI Screen
Flow Coaches


Collaborative platform


Iterative, shortened development cycle


What you model IS what is executed!


Single, Shared process model


Lower technical effort (less time, cost, risk)


Simplicity with Sophistication

(Attractive to BOTH Business and IT)

Integration
Developer

Integration
Designer

BlueworksLive.com

Confidential

11

http://BlueworksLive.com

The simplest way to get started
with BPM


Process Discovery

“Modeling for Documentation”

The quickest way to deliver
robust process applications



Process Implementation

“Modeling for Execution”

IBM Business Process Mgr v7.5

Confidential

12

IBM BPM In Action


Simplicity

with Sophistication: “Business friendly while IT Savvy”



Power

with Integration Middleware



Visibility

for Business Stakeholders: Dashboards, reports and more



Governance

throughout
Design
-
time and
Run
time

BPM Tour
WLE Collab
OF BPD XL

OF Full BFS
BW Simple Build

BW Analysis BP Exports BW Doc
QS BFS
BW Simple Diag

BW>PD L
Coach BFS

BD Search
OF BPD

ILOG Short

ILOG 1

ILOG 2
Process Designer OF Optimization Process Portal
Proc, Rules,
Events

BW Collab

BPM 75 Adv
Integration

BPM75 a
Snap Depl 2
Snap Depl 1

SnapDesign

Sandbox

bwl s

bwl m

Designer

Portal

Optimizer

BW>PD S
bw bpm e2e

Questions?

13