Customer Showcase: How Malik Management is using ... - Channel 9

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Nov 20, 2013 (3 years and 11 months ago)

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The world’s leading knowledge organization in
General
Management, Leadership and
Governance. Prime address for education,
consulting, application
of
management
systems and solutions for mastering
complexity.



»
Our mission is to provide solutions for reliably functioning organizations
of all kinds by answering the question




What is right and good management?


»
Established in 1973 as a foundation by the Society for Management
Research at the University of St.
Gallen
, Switzerland.

»
Converted into
Malik
Management Inc., St.
Gallen
, in 1984 for research
and practical application based on the
Malik
Management Thinking
System.

»
Today,
Malik
Management is unique in its integrated scientific approach
to general management, educating and consulting more than 12’000
executives per year.

»
Some 300 employees with scientific qualification and practical experience
in the business, public, academic and scientific domains.

»
The
Malik
Networks in Management Cybernetics as well as Management
Bionics are the largest worldwide.


The Malik Viable System Model
®
(VSM)

Is

there

an invariant
structure



„ …
to

control

a
complex

system
?“

a)

f
ulfill

the

purpose

of

an
organisation

(do
what

the

client

is

paying

for
),

b)

must
autonomously

cope

with

the

complexity

and

dynamics

of

their

environment
,

c)

thus

need

high
autonomy

and

their

own

resources

(
budgets
,..)

d)

and

assign

part

of

their

autonomy

to

the

whole

system

and

must
abide

by

the

rules

of

the

game

to

benefit

from

it
.

Examples

Regions
,
countries,
projects
,
states
,
p
roduction

lines
,
product

groups

etc.

a)

regulates

the

interplay

of

the

operative
units

b)

helps

avoiding

possible

conflicts

c)

and

enables

self
-
coordination

between

the

operative
units

(Systems
1).

Examples


Control
-
systems,
rules

and

r
egulations
,
guidelines
,
common

language
,
i
mplicit

rules

of

the

game
,
standards

etc.

a)

optimises

of
the

cooperation

between

the

Systems
ONE,

b)

distributes

the

disposable

resources

for

the

optimisation

of

the

whole
,

c)

identifies

and

realises

synergies

and

ensures

the

use

of

experience

and

knowledge
,

d)

implements

existing

success

potentials

into

ROI

e)

and

releases

regulations

and

ensures

that

they

are

followed
.


Examples

Operative
planning
,
b
udgeting
,
annual

targets
,
definition

of
rules

and

regulations

etc.

a)

direct

observation

of
the

Systems
One,

b)

supplies

System THREE
with

unfiltered

information

to

enhance

decision

making

(
what

is

really

happening
?),

c)

checks

whether

the

settlements

are

followed

as

agreed
,

d)

checks

whether

the

processes

are

effective

and

efficient
;
whether

activities

and

quality

meet

the

expecations

e)

and

is

an informal
information

channel

for

the

System
3.

Examples



Ad
-
Hoc
inspections
,
mystery

shopping
,
direct

customer
,
employee

contact

etc.

a)

recognises

and

interprets

the

environment

and

develops

an
understanding

of

the

organisation

within

her
environment

(
opportunities

&
risks
),


b)

makes

suggestions

for

future

development

and

consults

with

System 3 (
ensures

adaptability
),


c)

builds

up

future

potential
for

success


d)

and

communicates

with

the

environment

(
media
,
associations
,
actionnairies
,
authorities
, etc.).


Examples



Strategy

development
,
recruiting
,
benchmarking

etc.

a)

defines

the

purpose

of

an
organisation
: „
What

business

are

we

really

in
?“,


b)

sets

the

standards
,
values

and

barriers
,


c)

works

on
the

corporate

policy

and

supervises

the

organisation



d)

and

guards

the

interplay

of System 3


4
and

makes

normative
decisions

in
cases

of
emergency
.


Examples


Corporate Identity, Corporate
Governance
, Rules
of

Conduct

etc.

Each

viable

system

is

embeded

into

a
viable

system

and

consists

of

viable

systems

itself
.

This
way
,
the

entire

system

with

all
its

units

and

managerial

functions

-

including

products
,
client

groups

and

regions

-

is

described

in
one

single

model
.

Project Procedure

Definition

Basic Structure

Structure follows Strategy

1


Critical Management

Task Identification

… always keeping the
c
ustomer
p
erspective

2


Critical Management
Task
Alocation


… anchored on all levels


3

Deep Structure

Deduction

… ensuring long term viability

6

System Function

Chart

Completion

… clarifying interfaces

4

Job Description

Elaboration

… and responsibilities

5

SharePoint as persistence store
Server component
(
see details
)
VSMi Client
VSMi Client
VSMinteractive
2
.
0
Business Layer
Data Layer
Presentation Layer
Licensing
SharePoint
(
Data lists
,
Document Libraries
,
Workflows
,
User Authentication
,
File Versioning
)
SharePoint Online
On Premise
SharePoint
Server
Business Model
Role
Management
(
User
Authentication
,
Rights
)
SharePoint
Connection
(
Office
365
,
Local
,
Network
)
Excel Export
SharePoint Data
(
Create
,
Update
,
Get Upload
,
Download
)
UI
Visio
One Control switching between
Visio Viewer and Visio Drawing
Control
(
View
,
Create
,
Update
)
License Check
Diagrams
(
Editable
/
Viewable
/
Exportable
)
Server Installer
(
creates lists
,
workflows and
base data
)
Interface
Interface
Improved client comment pane,
including presence information

Improved and with
presence integration

Title

Day

/ Time

Room

What's New in Visio and Visio Services 2013

Monday


11:00am

Reef

CRM BI and Workflow tracking with Microsoft Visio

Tuesday

5:00pm

Banyan ABCD

Developing SharePoint Workflows with SharePoint Designer 2013 and Visio Pro 2013

Tuesday


5:00pm

South Seas
Ballroom CDFJI

Customer

showcase:
Bringing business agility using Visio Services, Azure, Windows
Phone and SharePoint Online to Deliver Australia

Wednesday


9:00am

South

Pacific
Ballroom F

Customer

showcase: H
ow Malik Management is using Visio for High
-
End Business
Process Consulting Services

Wednesday

10:30am

South

Pacific
Ballroom F

Ask

the Experts

Wednesday

6pm

Expo Floor

Developing Advanced BI Visualizations with Visio & SharePoint in Office 365 with
Azure data integration

Thursday


10:30am

South Seas
Ballroom

E

Lab: Building a Market Trends dashboard using Visio Services in SharePoint 2013

All

4 Days

Labs

Lab: Design BI dashboards with PerformancePoint Services 2013


All 4 Days

Labs

maria.sourla@mzsg.ch
sl@oneassist.de
http://myspc.sharepointconference.com

MySPC