<company name>Business Improvement Strategy Overview

confidencetoughManagement

Nov 20, 2013 (3 years and 4 months ago)

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<
COMPANY

NAME
>

B
USINESS

I
MPROVEMENT

S
TRATEGY

O
VERVIEW

Chris Coles

V1.04

provided by www.AdaptiveBMS.com

Proposed <company name> Improvement Model

<group>
Strategy & Goals

<company name>
Strategy
& Goals

Employees

Training and
Support

Reporting &
measures

Improvement t
asks
set
and allocated to teams

Balanced Score Card

Culture

Empowerment

R
esponsibility

Company
Processes

Customer/Market
R
equirements

Meeting Customer/Market
R
equirements

Identify Improvement Activity

<group>
Strategy &
Goals

<company
name>
Strategy
&
Goals

Individual
Improvement
Tasks

Balanced
Score Card


Annual review of <company name> and <group> 12 month strategy


Cross functional team decides and agrees goals for the coming year via
the Balanced Score Card review:


Financial goals


Customer focused goals
-

What product, service, value items do we
need to develop


Process improvement goals


Learning and growth goals
-

What skills do we need to develop?


Cross functional team defines: Improvement tasks, measures and
responsibilities

Reporting and Measures


Set regular disciplined high level reporting/measurement reviews


Share and promote monthly measures locally and with <group>


R
eported measures to be simple and minimal, but correct




Training
and
Support

Reporting and
measures

Improvement
t
asks progress

Company
Processes

Customer/Market
Requirements

Generating Improvement Momentum


Include teams when deciding projects and measures


Ensure management support for improvement activity and measures


Identify and realise training and support needs


Advertise success using newsletters and KPI boards



Employees

Training and
Support

Improvement t
asks
set and
allocated to teams

Empowerment

Responsibility

Company
Processes

Expected
Results


Improved competitiveness, through:


Improved value for our customers


Improved value for our investors


Customer focused products and services


Quicker response time


Better products than our competition





Questions

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