Business Operations

confidencetoughManagement

Nov 20, 2013 (3 years and 7 months ago)

97 views

BUSINESS OPERATIONS

Business Management

Today’s Objectives


Identify workplace safety & security
measures.


Analyze components included in policies
& procedures manuals.


Interpret staff interrelationships
illustrated in a variety of organizational
charts.


Organize work teams.


Investigate the impact of implementing
quality control measures.

…now what? How do you know if you
are on track with your mission & vision
statements and your company goals?

You set your goals..

Action Plan


Once goals are set, you need an action
plan.


An action plan describes how a goal
will be achieved


it is a plan of action!


Business activities should be scheduled
and assigned to achieve established
action plans.


Responsibilities should be delegated to
achieve established action plans.

You need action plans for…


Safety & security


Policies & procedures


Organizational charts / work teams


Quality control


…among other things

Safety & Security

Workplace Safety & Security


Owners & managers must
consider safety standards and
threats to security.


Safety includes following
OSHA
regulations
.


OSHA stands for
occupational
safety & health administration
.

Workplace Safety & Security


Safety and security are ensured by:


Providing training for employees


can be
formal or informal


Conducting regular inspections of equipment
and work areas


Safety and security measures are put into
place to protect:


Human resources (your employees)


Other assets such as property, equipment,
etc.

Policies & Procedures

Policies and Procedures Manuals


Training employees usually includes
learning the company’s policies and
procedures.


Policies

are guidelines used in making
decisions regarding specific, recurring
situations within an organization


Procedures

are lists of steps to be
followed for performing certain work in
daily operations of the business.

Organizational Charts

Organizational Charts


An organizational
chart includes all
employees, their
working
relationships, and
occupational roles.


Depicts the
structure of an
organization


Includes direct lines
of authority &
responsibility

Types of Organizational Charts

Line Organization


Top
-
management has
complete control


Chain of command is
clear and simple


Most frequently used
for small businesses
where the owner has
complete control and
distinction between
managers /
employees is clear

O
WNER

G
ENERAL

M
ANAGER

S
HIFT

L
EADER

S
HIFT

L
EADER

E
MPLOYEE

E
MPLOYEE

E
MPLOYEE

E
MPLOYEE

Line
-
and
-
Staff Organization


Combines line
organization with
staff departments that
support & advise


Multiple layers of
management


Line Positions are
directly involved in
primary activities


Staff positions
indirectly support line
functions

Matrix Organization


Most complex
organizational
structure


Employees may be
in one manager’s
group but working
on a project for
another manager
depending on their
skills / expertise

Making Decisions for a Business


Rely on one
individual to make
decisions and
provide direction
for the company


Common with
small businesses


Several employees
responsible for
making business
decisions and running
the business


Rely on a team
environment at
different levels in the
business

Centralized

Decentralized

Organizing Work Teams

Organizing Work Teams


Organizing employees to work in groups
toward a well
-
defined goal


Ad hoc

teams may be formed to address a
specific issue at any given time


Other teams produce specific products or
parts of a product.


Dyads

are teams that work as liaisons
between the customer and the supplier

Quality Control

Quality Control


Quality control is the process of
inspecting products to ensure that
they meet the required quality
standards.


Checking completed products for faults


Achieved through inspection


Quality inspectors measure or test every
product, samples from each batch, or
individual samples at random.

Quality Control


The main objective of quality control
is to ensure that the business is
achieving the standards it sets for
itself.


Perfection is not possible


there is
always some variation.


Quality control involves setting
standards for
how much

variation is
acceptable.

Questions?

Spartan Plaza Tasks for Today

1.
Continue writing / revising the
Operational
Plan

section of your business plan
according to the
Business Plan Guide
.


Focus on determining your standards for quality control
in the “Quality Measures and Safety” part of the
Operational Plan.

2.
Continue writing / revising the
Organizational Plan

section of your
business plan.


Research at least 2 examples of policies and procedures
manuals from companies in your industry. Use these as
a guide to help you develop the “Labor, Staffing, and
Training” part of the Organizational Plan.