Level Platforms Delivers Salesforce.com Integration for MSPs

colorfuleggnogSoftware and s/w Development

Feb 17, 2014 (7 years and 5 months ago)


Press Release  

Level Platforms Delivers Salesforce.com Integration for MSPs

Ottawa, ON, Canada, September 18th, 2012 – LPI Level Platforms Inc., developer of
Managed Workplace a leading remote monitoring and management (RMM) software
application used by thousands of managed service providers (MSPs) globally, today
announced a deep integration with Salesforce.com. Now available, the Salesforce.Com
Service Desk Module provides full two-way case and device synchronization between
Managed Workplace and the Salesforce.com cloud to help Level Platforms Partners simplify,
streamline and automate their IT service operations.
“With an increasing number of MSPs deploying or evaluating Salesforce.com, we are now
fully supporting the sophisticated customization capabilities of the platform so our Partners
can streamline their businesses and operate more efficiently,” said Gordon Rielly, CTO Level
Platforms. “For example, by enabling surfacing of custom Salesforce.com objects for alerts
and devices these business objects flow seamlessly into all Salesforce.com workflows
around case and device management. This allows our Partners to fully monitor and manage
vital business data delivered by Salesforce.com from within their regular workflow in
Managed Workplace.”
With the Salesforce.Com Service Desk Module, Level Platforms Partners can easily
synchronize information between devices, link Managed Workplace sites and Salesforce.com
accounts, and coordinate ticket and case assignments. As a result, MSPs using
Salesforce.com no longer have to mine critical operational data from multiple sources.
Instead, Managed Workplace collects the information and feeds it into Salesforce.com,
where it can be addressed by the relevant elements of the business, from trouble ticket
identification and resolution to billing and reporting. This provides MSPs with improved
workflows to increase efficiencies and streamline operations.
Available now
The Salesforce.com Service Desk Module is now available for Level Platforms’ Partners. Log
in to the Partner Portal for details. To learn more Managed Workplace and how to become a
Partner, visit www.levelplatforms.com.

About Level Platforms

Level Platforms provides Managed Workplace®, the remote monitoring and management
software and services platform used by thousands of IT service providers around the world
to deliver comprehensive IT support to small and midsized businesses. Level Platforms’
hybrid agentless technology, extensive management and automation features, deep
integration into the IT ecosystem and fully integrated white label support services, allow IT
services providers to remotely support all of the information technology products and
services their end customers rely on from a single web-based dashboard. “See All. Manage
All. Service All.” For more information, visit www.levelplatforms.com.
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Press Contact
Ed Goffin
Tel: 613-232-1000, Ext. 276
Email: egoffin@levelplatforms.com
Web: www.levelplatforms.com