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colorfuleggnogSoftware and s/w Development

Feb 17, 2014 (3 years and 8 months ago)

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Application Architecture


TeleCanor Integrated Communications (TIC) platform

Content


1. Telephony Integration


2. Web Access


3.
Email & Networking


4. Unified Messaging


5. CTI


Desktop Connectivity


6. Other Modules


Administration


LDAP


7. Complete Architecture

1. Telephony Integration

Voice Server Architecture

PBX

1. Analog / Digital Integration

2. IP Integration

3. T1/E1/ISDN Interface

EEAM

Enterprise Edition Access
Manager

Voice

Server

2. TAPI / Mitai / SIP

3. Intel / Eicon

1. Intel

Serial Integration

SMDI / MCI

EEAM

Speech Services

ASR / TTS

Sybase
-

DB

2. Web Access

Voice Server Architecture


Web Client
-

http & https


WAP Client

SRM


Service Recovery Management.

EEAM

Enterprise Edition Access Manager

WAP Client

Web Client

EEAM

Sybase
-

DB

Internet Information

Services

Internet

SRM

Web Reports

WEB Client

WAP Client

3. Email & Networking

Voice Server Architecture

VPIM

3. VPIM Client

1. POP3 / IMAP

Internet

VPIM


Voice Profile for Internet Mail

EEAM

Enterprise Edition Access Manager

EEAM

Sybase
-

DB

POP3

IMAP4

2. SMS / MMS / SMTP

4. Unified Messaging

Voice Server Architecture

MS Exchange

IMAP TSE


Transparent Storage Engine

EEAM

Enterprise Edition Access Manager

IMAP TSE

Gateway

EEAM

Sybase
-

DB

IMAP4

To any Email Server

Contacts Synchronization

IMAP4 Synchronization and
web services

Message and Call Logging

MAPI

5. CTI


Desktop Connectivity

Voice Server Architecture

UMST


Unified Messaging System Tasks

EEAM

Enterprise Edition Access Manager

TIC Mobile

TIC Client Manager

EEAM

Sybase
-

DB

UMST

Client PC or Devices

IP Dialer


Outlook

Extension


MS Fax agent

6. Other Modules

Voice Server Architecture

System


Administrator PC

MMC


Microsoft Management Console

LDAP


Lightweight Directory Access Protocol

EEAM

Enterprise Edition Access Manager


MMC / Snap In

Administration

EEAM

Sybase
-

DB

LDAP

Active Directory

LDAP Server

7. Complete Architecture

Sybase
-

DB

UMST

IMAP TSE

Getaway

Internet

Email Server

Speech

Services

PBX Interface

Intel/IP/TAPI

PBX

Web

Applications

IIS

LDAP

TIC Mobile

PDC

MMC

Snap In

TIC Client


Manager

Remote

Administration

Voice

Server

POP3

IMAP4

VPIM

EEAM

10

Esna’s UC Server Software


Middleware at the core of all enterprise communications



Single platform for voice, mobility, messaging, and presence



Directs communications based on established workflows and policies



Proven integration with diverse enterprise telephony systems



Proven integration with major email platforms



Proven integration with enterprise databases



Adds substantial value to business applications



Simplifies management of communication infrastructure for IT
professionals


User

Access

Unified Communications

Architecture


Browser

TIC services

GroupWare

Solutions

Enterprise

portals

Business

Applications

MS Exchange

2000/2003/2007

Lotus Dominos

Novell GroupWise

Google Apps

ZIMBRA


IMAP servers

BEA EIP

MS Sharepoint

IBM WebSphere

Microsoft CRM,
Oracle


Salesforce.com,
Frontrange, ACT


SAP, Netsuite

Binnacle

POP3

IMAP

WIFI

SIP

DTMF

Speech

HTTP

HTTPS

XML

VXML

SIP

SOA

IMAP

Universal access

Gateway to content

UC Server Architecture Overview
(continued)

Windows Desktop

TIC Services

Telephony Infrastructure

Client Gateway
Services (UMST)

SMTP Server/IMAP
POP 3 Access

Directory Gateway
Services (LDAP)

Mail Server Gateway Services (TSE)

Database Access Component (EEAM)

Web Gateway
Services:

HTML, WML, IMAP,
POP

Admin Tool

Reporting Tool

Utility Services

IP PBX:

SIP/3Com/Avaya

IP Access:

SIP/TAPI/MITAI/VTI

PBX CTI Stream:

SIP
-
CSTA/
TAPI/CSTA/MITAI

Outlook,

Lotus Notes,
GroupWise

Mobile Device: J2ME,
BlackBerry, Windows

CRM, Other DB:
Salesforce, SQL
Server, Custom
Access

WWW

WAP

IMAP/POP

Desk Phone XML

LDAP Active
Directory

License Manager

SMS Connector

Voice Server, FAX Server, IVR Engine

Telephony Gateway Component (EEVoice) Voice, Fax, CTI Services

Speech Services: Nuance ASR/TTS

IP Access:

SIP/TAPI/MITAI/VTI

TDM Access:

Dialogic/Eicon

CTI Services:

CSTA/MITAI/TAPI/SIP

Client

Applications

Back Office

Applications

Mail Server:

Exchange,
Dominos,
GroupWise, IMAP

Client DB, CRM

Live Communication
Server

Database (Sybase)

13

TIC Server Architecture Overview


Highly modular solution


TIC services can be enabled / disabled individually


Easy to customize based on customer needs



Deployable on a single server or on a cluster of servers



Primary Server Components


Communication system abstractions (wrappers)


TIC engines / services


Relational databases


Technical libraries



Unparalleled Interoperability


More than 100 different PBXs from all major vendors: Cisco, Nortel, Alcatel, Siemens, Avaya, NEC, 3com, etc.


Integrated IP telephony support: SIP, TAPI, CSTA, SIP
-
CSTA


Out of the box connectors to enterprise applications: Salesforce.com. MS CRM, MS Outlook, Goldmine, Act, etc.


All major email platforms: Microsoft, IBM, Novell, any IMAP
-
compliant platform


Databases: Sybase, MS SQL, MySQL, Oracle, any other SQL database


3rd party technology: ASR, TTS, Fax



Application Architecture


TeleCanor Integrated Communications platform