The Role of Statistics in Organisational Knowledge Management

collardsdebonairManagement

Nov 6, 2013 (3 years and 9 months ago)

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The Role of Statistics in
Organisational Knowledge
Management

What do we mean by
knowledge management?

A definition


“Knowledge management is applying the collective
knowledge and abilities of the entire work force to
achieve specific organizational objectives.”


--
Knowledge Management Working Group of the Federal

Chief Information Officers Council (US 2001)


Not simply data and information management or
technological tools and processes

The promise


“If we only knew what we know, we would be 30
percent more productive.”



--

Lewis Platt, CEO Hewlett
-
Packard (1992
-
1999)

Why the focus on KM at FaCS?

Complexity of issues requires drawing
information selectively from an
expanded range of sources

A line of policy enquiry through
disparate sources

Producing a tightly crafted story

Knowledge base = information + skills,
judgement and experience


The Changing Nature of
Information Needs

Types of inquiry


Interaction of many factors (social, behavioural,
economic)


Pathways, transitions (longitudinal analysis)

Types of Information


Contextual


Basic background details and characteristics


Targeted


Focused on specific policy questions


Value
-
added


Modelling, statistical analysis

FaCS Knowledge Model

Information Sources


Research community

Data providers

Centrelink

NGOs

Customers

Community

Press

International

Policy

Development and Advice

Strategic

Partnerships

Minister

Program

Delivery

Evaluations

Branches

Knowledge

Networks

Data Strategies and Services Section, 2002

KM
-

Where is FaCS at?

Knowledge and Information Committee

ISB


Information solutions and tools, library,
INAs

Fact Sheets


distilling killer points

Strategic Plan


knowledge investment and
management

Research and Evaluation Committee


research in a knowledge capability context

Bringing it all together in a knowledge
framework

FaCS Knowledge Framework
(draft)

Organisational Culture

Skills and Abilities

Organisational Design

Various Information
Systems

Information

Evidence
-

Based Policy

raison d’être



HR needs


resource mobilising


policy questions


info management needs


policy opportunities/problems




right behaviours



right capacities



right infrastructure



right access



right knowledge



right products

FaCS Outcomes

Policy Strategies Section, 2002

Fact Sheets

A key tool in promoting policy ideas

Synthesing the key facts relating to
policy questions

Types


Minister’s fact sheets


Regular fact sheet/newsletters


Knowledge framework information sheets

Knowledge Framework
Information Sheets

A process starts with an information audit

Summary of sources

Information sheets on target groups or
specific policy issues

Useful in identifying data gaps

A basis for research agenda and development
of strategic information partnerships

Information Needs Analysis

Identifying key sources of information

Understanding the nature of
information flows

Questionnaire of information usage in
the last 3 mths

Aim to improve information resources
and access for FaCS staff

How do stats fit in?

Statistics are a key knowledge product

Statistical sources are seen as one
among many information sources

Relatability of data becomes more
important

Development of indicators and
performance measures

Changing role for ABS?

Stats units / outposted officers

Become knowledge brokers in
knowledge market

Leadership role in data usage and
management

Networks assume greater importance as
importance of knowledge sharing
increases

Statistical Co
-
ordination

National Statistics Service


agencies seeking to obtain greater
knowledge from their administrative
information resources

Information Development Plans (IDPs)


bringing together information needs across
sectors, jurisdictions and agencies

Discussion

Do you see similar trends in the
approach to knowledge in your
agencies?

Do these trends have implications for
the role of the ABS?

How do we promote the role of the
stats units in a KM context?

Issues/Lessons

Must gain high level support from the
start

Must be linked to corporate objectives

Cannot be bound by technical tools and
processes