The cure for what ails you: tackling inappropriate workplace behaviour

collardsdebonairManagement

Nov 6, 2013 (4 years and 1 day ago)

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The cure for what ails you: tackling
inappropriate workplace behaviour

Virginia Masters
Senior Executive Lawyer

T
03 9242 1201

virginia.masters@ags.gov.au

November 2011

2

What are the symptoms?


undercurrents of dissatisfaction


absenteeism and staff turnover


‘off the record’ complaints


formal allegations of misconduct


coordinated complaints


whistleblower reports


retaliatory attacks

3

What is the diagnosis?


complaint about another’s conduct


complaint about management action


private interpersonal dispute



you must know what you are dealing with


wrong diagnosis could have bad consequences


4

What is the prescription?


informal mediation


informal counselling


formal mediation


dispute resolution under EA


disciplinary action


performance management


separating the parties



pick the correct remedy for the situation

5

What is the prognosis?


can the parties be trusted to work together?


is the relationship salvageable?


what can you do to support recovery?



irretrievable situations are best ended


voluntary separation


attrition


termination of employment

6

Thank you

ANY QUESTIONS?