Q6 – What are typical knowledge-management applications?

collardsdebonairManagement

Nov 6, 2013 (3 years and 10 months ago)

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© Pearson Prentice Hall 2009

9
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1

Q6


What are typical knowledge
-
management applications?


The characteristics and goals of knowledge management applications and systems
are to


Create value for an organization from its intellectual capital


Share knowledge among and between employees, managers, suppliers, and customers


Include knowledge that is known to exist in documents or employees’ brains


Foster innovation by encouraging the free flow of ideas


Improve customer service by streamlining response times


Boost revenues by getting products and services to market faster


Enhance employee retention rates by recognizing the value of employees’ knowledge
and rewarding them for it


Streamline operations and reduce costs by eliminating redundant or unnecessary
processes


Preserve organizational memory by capturing and storing lessons learned and the best
practices of key employees.



The three major categories of knowledge assets are data, documents, and
employees.

© Pearson Prentice Hall 2009

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2

Q6


What are typical knowledge
-
management applications?


Two key technologies for sharing content in KM systems are:


Indexing

the single most important content function in KM
applications. It’s an easily accessible and robust means of determining
if content exists and includes a link to obtain the content. It’s used in
conjunction with search functions.


RSS, Real Simple Syndication

a standard for subscribing to content
sources on Web sites. It uses an RSS Reader program that helps users


subscribe to content sources.


periodically check sources for new or updated content through RSS feeds.


place content summaries in an RSS inbox with a link to the full content.


© Pearson Prentice Hall 2009

9
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3

Q6


What are typical knowledge
-
management applications?

Fig 9
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19 Interface of a Typical RSS Reader


This figure shows a typical RSS reader. The left pane shows RSS sources.
Entries are grouped into categories predetermined by the user.

© Pearson Prentice Hall 2009

9
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4

Q6


What are typical knowledge
-
management applications?

Fig 9
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20 Blog Posts of SharePoint Team Member


Blogs provide an easy way to share knowledge as seen in this figure. You
can use RSS feeds to subscribe to thousands of blogs.

© Pearson Prentice Hall 2009

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5

Q6


What are typical knowledge
-
management applications?


Another form of knowledge management are expert systems. Here
are characteristics about them along with some of their problems:


They capture human expertise and format it for use by nonexperts.


They are rule
-
based systems that use if…then rules.


They gather data from people rather than using data
-
mining
techniques.


They are difficult and expensive to develop.


They are difficult to maintain because the rules are constantly
changing.


They have been unable to live up to the high expectations set by their
name
.

© Pearson Prentice Hall 2009

9
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6

Q6


What are typical knowledge
-
management applications?

Fig 9
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21 Alert from Pharmacy Clinical Decision Support System


This is an example of the output from a medical expert system that is part
of a decision support system. Based on the system’s rules, an alert is
issued if the system detects a problem with a patient’s prescriptions.