Presentation Slides on Knowledge Management | 2008 Conference

collardsdebonairManagement

Nov 6, 2013 (4 years and 6 days ago)

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Don’t Lose Your Memory:

Technology for Knowledge
Management

GFOA Annual Conference

June 17, 2008

Agenda


What is Knowledge Management?


Concepts in KM


Transforming Knowledge


An approach to KM

KM Defined

Forces to contend with



Retirement and Employee Demographics



Impact of New Technology



Social Networking



Electronic Documentation

KM Defined

Impact on the organization



Vast amounts of raw data created every day



Many ways to store data and information



Many more ways to transmit that information


KM Defined

Governments need to take
advantage of data and information…


And reduce their risk

KM Defined

KM is a group of systems and practices for
identifying, capturing, storing and
disseminating information



Not just one system


All types of information

KM Defined

Some examples:



Document Management


Enterprise Content Management (ECM)


Succession Planning


Green Initiatives


Business Intelligence projects

KM Defined

Most governments undertake these types of
projects discretely:




Legal might lead document management



HR leads succession planning



IT leads electronic messaging



Facilities leads green initiatives


KM Defined

But all these projects are intended to
transform intellectual capital into
organizational value

Value

KM Defined

Document
Management


ECM & Tech Projects


Succession Planning


Green Initiatives

KM
Program

KM Defined

A programmatic approach has several
benefits:


Best utilization of scarce resources


Prioritization based on organizational needs


Leverage staff experience and expertise


Fosters innovation


Improve productivity


Concepts in KM

Some important concepts that
provide a framework for a KM
program….


Concepts in KM

1. There are two general types
of information,
explicit

and
tacit


Concepts in KM

Explicit


Discrete data and information


Concepts in KM


Tacit


Data and information in people’s heads


Concepts in KM



2. Tacit and Explicit Knowledge often
conflict….

“I know that’s what the manual says, but
this is how we really do it”

Concepts in KM



3. Not all information is valuable


The explosion of communication
modalities means that you need a
triage function.

Concepts in KM



4.

Need to recognize how people
communicate and share information and
knowledge


People know more than what they say,
and they say more than what they write
down…

Transforming Knowledge

It’s important to understand how knowledge
is transformed, because that is how value
is created….

Let’s look at this from the perspective of
explicit and tacit information categories

Transforming Knowledge

Explicit to Explicit



Combining departmental budgets into an
organizational budget



Materials availability, labor resources,
contracts, etc. become a project or capital plan



ERP, Data Warehouse, or Business
Intelligence Systems

Transforming Knowledge

Explicit to Tacit



Interpretation of policies, audit results,
consulting reports, etc.



Repair vs. replace and other decision
-
making



Examples include expert systems and
employee development programs

Transforming Knowledge

Tacit to Explicit



Documentation of Standard Operating
Procedures



Process reengineering



Succession Planning

Transforming Knowledge

Tacit to Tacit



Highly variable, informal, and social



Job
-
sharing



Expert
-
Novice problem solving teams



Brown
-
bag lunch series

An Approach to KM

So how do we tackle developing a KM
program? What do we need to do?

An Approach to KM

First, get these in place…



Executive level understanding



Develop a KM project portfolio, and prioritize
those projects



Develop a business case for the highest
priority projects

An Approach to KM

Executive Involvement


Recognize the size and importance of a KM
program


Not just support, but involvement


Executive level accountability

An Approach to KM

KM Portfolio


Bring together project managers


Identify similarities in both current and
planned projects


Prioritize projects in the portfolio based on
overall organizational value

An Approach to KM

Business Case


Develop a program charter and vision
statement


Document costs, benefits and risks of the
program as a whole


Obtain board
-
level approval for the program
as a whole

An Approach to KM

But who is doing all this?



Consider establishing a Program Management
Office (PMO)



Identify leaders and executive sponsors



Develop specific plans for staffing and
communications.

An Approach to KM

Technology Components



E
-
mail, IM, and related storage



Data Warehousing and Business Intelligence



Training and e
-
Learning systems



Electronic document management



Enterprise systems