Knowledge Manager

collardsdebonairManagement

Nov 6, 2013 (3 years and 7 months ago)

69 views

Career
Investigation

Knowledge Manager

Juliet Aders, Chung
-
Yang Lee, Lebo Molefi, Lynn VanLeer

Outline

Introduction


1. Overall job description

2. Responsibilities and requirements


Career path


Resources and outlook

Introduction


Job description

Knowledge

Manager
:



a self
-
starter, self
-
educator, keen observer


helps to improve the development of knowledge
management


contributes significantly to research, planning,
strategy, communication, leadership and achieving
the operational goals of the knowledge
-
focused tasks
of the organization.



Typical job description


Research

Developing and implementing a system to capture best practices


Planning

Support knowledge initiatives and processes


Strategy

Creating, managing, and promoting a proactive, integrated, and

effective division
-
wide strategy for managing information and

sharing knowledge


Communication

Providing ongoing training and support staffs relating to the

knowledge management systems and its uses



Leadership

Coordinating the division's KM working group and team
-
based

knowledge coordinators





Academia



Accounting

/

Finance



Chemical



Consultant



Manufacturing



Medical



Information

Technology

/

Management



Law



Libraries



And

more


Introduction


Areas of Work


Typical Responsibilities


Planning & Strategy


Develop a knowledge management strategy


Manage & leverage knowledge content


Create knowledge repositories


Communication & Leadership


Curator of Books and Journals


Monitor the internet/ intranet


Monitor information from government and business
sectors

Typical Responsibilities


Research


Search for and observe knowledge trends in your
industry


Training & Knowledge Sharing


Share trends


Keep up to date with research trends and developments


Working

Conditions



Office Environment



Meetings & Collaborations



Workshops



Knowledge sharing



Connecting people with people or content



Deadlines



Shared Culture




Typical Career Paths

There is nothing typical!


Titles previously held:


Project Manager


Content Manager


Analyst (Data or Knowledge)


Internal Communications Manager


Knowledge Coordinator


Can report to:


Chief Information Officer


Knowledge Architect


Director of Information Technology


Operations Director


Typical Career Paths

Most positions are industry specific


Knowledge Managers are ‘subject area’

experts for the organization


Emphasis is on skill set and experience



Project management


Content management


Workflow Strategy


Analysis


Critical thinking


Problem solving


Communication

Background Required


Bachelor’s degree, sometimes a Master’s



Technology


Business Administration


Computer Science


Information Systems


3
-
5 years of experience (average)


varies depending on the field


Example: Law firm wanted someone with 10
-
15
years in IT, with 3 years in a law firm, preferred a
JD.


Job Outlook

Knowledge Managers with IT experience



Computer and Information System Managers



Fast growth through 2014



IS Managers held about 280,000 jobs in 2004



Job opportunities will be best for applicants with computer
related experience and a masters MBA w/technical core or MIS
degree; strong communication and administrative skills



Median annual earnings in May 2004
$92,570




Salary range of $71,650
-
$118,330. Salaries varied based on
industry.
www.bls.gov/oco/ocos258.htm







Job Outlook

Other Knowledge Manager positions…


Computer Systems Analyst


Fast Growth through 2014


Median annual earnings
$66,460

with a range of
$52,000
-
$82,980.
ww.bls.gov/oco/ocos287.htm





Operations Research Analyst



Slow Growth through 2014


Median annual earnings
$60,190

with a range of
$45,640
-
$78,420.
ww.bls.gov/oco/ocos044.htm








Academic & Professional Resources

CIO


http://www.cio.com/km/km
/


Magazine and online resource produced by IDG which
focuses on business, technology and leadership. Their
website contains an excellent section on Knowledge
Management.


Journal of Knowledge Management (JKM)


www.emerald.insight.com/info/journalsjkm/jkm.jsp


Quarterly publication by Emerald which focuses on
innovative strategies in real world situations and supports
the development and application of KM theories.


Journal of Information Science (JIS)


http://jis.sagepub.com/


International journal by SAGE publications covering topics of
interest to all those researching and working in the sciences
of information and knowledge management.



Academic & Professional Resources
cont…


KM Network



http://www.kmnetwork.com/


Website is part of Brint.com and is an excellent resource for
business technology management and KM. It contains
white papers, helpful KM links, etc
.


Project Management Journal


http://www.pmi.org/info/PIR_PMJournal.asp


Research quarterly of the Project Management Institute
making project management indispensable for business
results.


IBM Systems Journal


http://www.research.ibm.com/journal/sj45
-
4.html


Online journal containing white papers focusing on
innovative business solutions and current technology
issues. It uses RSS feed to update their subscribers as new
issues are posted.



Academic & Professional Resources
cont…


Knowledge Management Magazine


http://kmmag.com/


Good industry resource, very current containing blogs, helpful
links, but more informal



Kuwait Institute for Scientific Research


http://www.kisr.edu.kw/isd/ISB/v5i1/Knowledgemanagement.htm


List of resources is very complete providing the many KM links
we have not singled out for this presentation. Seems like an
unlikely source, but a great compilation of KM links and is in
English



Professional Organizations


World Intellectual Property Organization


World Intellectual Property Organization


One of 16 specialized agencies of the United Nations, WIPO promotes the
protection of intellectual property throughout the world through
cooperation among nations. Located in Geneva, Switzerland.


Global Knowledge Economics Council


Global Knowledge Economics Council

An international forum dedicated to global knowledge economics and
fostering knowledge economics cooperation.



KM Certification Board


KM Certification

Board

An independent, non
-
profit organization for setting professional standards
and providing certification for knowledge management professionals.


Knowledge Management at APQC


Knowledge Management at APQC


American Productivity & Quality Center is a leader in KM, helping launch it
as a key business practice in 1996. They conduct original research,
training, and conferences in KM. APQC's Carla O'Dell and Jack Grayson are
co
-
authors, about sharing internal best practices.






Professional Organizations
cont…



SCIP


SCIP.ORG


Home of the Society of Competitive Intelligence Professionals,
"an organization of individual CI professionals from countries
across the globe". Located in Washington, DC area.


Knowledge Management Consortium International


Knowledge Management Consortium International


Knowledge and Innovation: Journal of the kmci
.


Society of executives, knowledge managers, scientists, and
practitioners developing a shared vision, common
understanding, and aligned action about knowledge
management." Located in the


Washington, DC area.



Association of Knowledgework


Association of Knowledgework

A professional community of knowledge workers and managers,
organized into moderated communities of practice
.





Professional Organizations
cont…

European Consortium of the Learning
Organisation


European Consortium of the Learning Organisation


Consortium that explores "new directions for successful business
and people development in a learning organisation perspective."
Located in Belgium.




Society for Organizational Learning


Society for Organizational Learning


A membership organization that is a "global learning community
dedicated to building knowledge about fundamental institutional
change." Located in Cambridge, Massachusetts USA.



Knowledge Management Professional Association


Knowledge Management Professionals Association

KMPA is an organization of customer service and support
professionals who gather to exchange, leverage and promote the
best practices of knowledge management. [New]


Professional Organizations
cont…

The Peter Drucker Foundation



http://www.pfdf.org/


Focused on leadership, change, collaboration


The Know Network


http://www.knowledgebusiness.com


“A global community of knowledge
-
driven organizations
dedicated to networking, benchmarking and sharing best
practices leading to superior performance.”



KMPro


http://kmpro.org/


Professional society and web service that contains listservs,
discussion forums, Communities of Practices, chats and blogs,
knowledge base & KM glossary. Also offers several training
opportunities and conferences to the members



Sources Used for Job Listings


Careerbuilder.com

http://www.careerbuilder.com


Monster

http://www.monster.com


OneUmbrella

Australian site lists knowledge and library jobs

http://www.oneumbrella.com


TFPL, UK

British site that focuses on knowledge and
information/library jobs

http://www.tfpl.com/permanent_recruitment/clients
/knowledgerecruit.cfm




Sources


ACM Career Resource Center (CRC). (n.d.). Retrieved Dec. 1, 2006, from


ACM:
http://campus.acm.org/crc/


Egan, M. (2000) Knowledge
-
Sharing at the World Bank.
Knowledge Management Review,
3:3,

24
-
28.


Field, J. J. (1998). A New Year, New Challenges, and New Opportunities.
Information
Outlook,

2:1, 5.


Foote, N. W., Matson, E. and Rudd, N. (2001). Managing the

knowledge manager.
The McKinsey Quarterly

. Retrieved Dec. 2, 2006, from

http://www.mckinseyquarterly.com/article_page.aspx?ar=1075&l2=18&l3=30&srid=116&
gp=1


McKeen, J. Staples, S., Cohen, D. (2002). Review Examining Knowledge Managers. 5:1,
10
-
12.


Profile
-
Ewen D. (2001). Knowledge Management Review, 4:3, 7.


Rosenbaum, H. (2006).
The practice of strategic information management and leadership

(PowerPoint presentation). Retrieved November 20, 2006, from
http://www.slis.indiana.edu/faculty/hrosenba/www/L501/classes/siml_practice/index.
htm


Rumizen, M. C., Ph.D. (2002).
The Complete Idiot’s Guide to Knowledge Management
.
Indianapolis, IN:Alpha Books/Pearson Education.