Knowledge Management Tools and Knowledge Portals

collardsdebonairManagement

Nov 6, 2013 (3 years and 10 months ago)

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1

Knowledge Portals and
Knowledge Management
Tools

Lecture Eleven

(Chapter 11, Notes;

Chapter 13, Textbook)


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Portals: The Basics

Portals are considered to be

virtual workplaces

that:


Promote

secured


knowledge
sharing among different
categories of end users


Provide access to stored
structured data


Organize unstructured data


Copyright


TI䕓


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Web
-
based applications
providing a single point of
access to online information


An emerging tool for


Simplify access to data stored
in various application systems


Facilitate collaboration among
employees


Assist company in reaching
customers

Portals: The Basics (cont’d)


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Evolution of the Portal Concept

Information
Portals


Chapter 11: Knowledge Management Tools and Knowledge Portals

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From
Information

to

Knowledge Portal


Focus on how it will be used by
the knowledge workers


A key component in the
knowledge management
architecture


Allow producers and users of
knowledge to interact

Evolution of the Portal Concept
(cont

d)


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Knowledge portals

provide

two kinds of interfaces:


The
knowledge producer

interface


The
knowledge consumer

interface

Evolution of the Portal Concept
(cont

d)


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Portals and Business
Transformation

Portals can meet (or transform)
Today

s Business Challenges


Shorter time to market


Staff turnover


More demanding customers and investors


Explosion of key business information in
electronic documents


Speed by which the quantity and kinds of
content is growing


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Benefits of Knowledge Portals

Productivity

Locating Documents

Collaboration

Better Decisions

Quality of Data

Sharing Knowledge

Identifying Experts

E
-
mail Traffic

Bandwidth Use

Time in Meetings

Phone Calls

Response Times

Redundant Efforts

Operating Costs

Time to market


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Key Infrastructure Components
of Knowledge Portal


Business intelligence
(knowledge)


Content management
(dynamic)


Data management (structured)


Data warehouses and data
marts (analytical)


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Layers of Knowledge Portal
Architecture


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Categories of Portal Tools


Gathering


Categorization


Distribution


Collaboration


Publish


Personalization


Search/navigate



Chapter 11: Knowledge Management Tools and Knowledge Portals

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Collaboration


Collaboration tools
create a KM system that
supports information
sharing and reuse


Enable multiple users
work together in a
coordinated fashion over
time (and space) via the
portal

Kuala Lumpur,
Malaysia

Sydney,
Australia


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Types of collaborations


Asynchronous collaboration



having no time or space constraints.


Queries, responses, or access occur anytime
and anyplace


Synchronous collaboration



interaction that occurs immediately (within
few seconds).


It can use audio, video, or data technologies


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Collaboration Toolset


Comfortable e
-
mail systems


A Web browser


Simple search functionalities


Collaboration services with a
multipurpose database


Web services


Indexing services for full
-
text
search of documents


Well
-
organized central storage
locations


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Content Management


Categorization and Publishing


Use
metadata

to define types of
information


Categorize similar documents into
named groups


Directory/Indexing capability to
automatically manage growing warehouses
of enterprise data


Provide dynamic taxonomy maintenance



Chapter 11: Knowledge Management Tools and Knowledge Portals

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Intelligent Agents


Gathering
and Personalization


Software that executes a range of
tasks autonomously (e.g., comparing,
learning, searching)


Discover previously unknown
relationship details between
organization and customers


Analyze customer

s demand
priorities by learning from their
purchasing experience


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Intelligent Agents Services


Customized online customer services


Profile customers based on records


Integrate customer profiles into
group marketing activities


Predict customer requirements


Negotiate prices and payment schedules


Execute financial transactions on
customer

s behalf


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Critical Issues for

Knowledge Portals


Responsiveness to user need


Content structure in large systems


Content quality requirements


Integration with existing systems


Scalability


Hardware

software compatibility


Synchronization of technology with
the

capabilities of users


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Portal Vendors

Vendor

KM Portal

Product

Feature Summary

Best Uses

Lotus/IBM

Lotus Raven 1.0 (in
beta)



Intelligent taxonomy



QuickPlace
collaboration tool



Assigns value to
data based on how
often it is used



Portal replication



Facilitates content
management



Self
-
creating and refining
taxonomies



Personnel resources linked to
data sources



Advanced collaboration



Easy portal repurposing



Rapid application development
with associated KM packages

Open Text

MyLivelink Portal 1.0
with Livelink 8.5.1
KM software



Integrated work
flow



Quick integration of
features



Quick portal
deployment



Integrated KM



Document management and
work flow



Custom collaboration spaces
(personal, project, or enterprise)


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Vendor

KM
Portal

Feature Summary

Best Uses

Plumtree

Plumtree
Corporate
Portal 4.0

• Automatic population

• E
-
mail, voice, and
wireless notification

• Integration with LDAP
directories

• E
-
room tools

• Easy and extensive
content and application
integration

• Scalability

• Advanced security

• Trainable taxonomies

• Various data access

• Customization and
extensibility

Woolamai

WebMeta
Engine
1.0

• Quick integration

• Flexible portal interface

• Knowledge taxonomy
adapts to data views

• Data
-
mining functionality

• Web site statistics

• Usability

• Tracking site statistics

• Content streaming to
wireless devices


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Final Lecture will be on




Managing Knowledge
Workers