Knowledge Management Systems

collardsdebonairManagement

Nov 6, 2013 (3 years and 11 months ago)

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Knowledge Management Systems


Week 1 Schedule

-
Web Site


http://www.ischool.utexas.edu/~i385q

-
Syllabus Review

-
Personal Introductions

-
BREAK

-
Readings Discussion

The Big Question(s)


How can KMS help people coordinate,
discover & organize information and
knowledge?


How can intranets, groupware, weblogs,
wikis, instant messaging, search engines,
PIMs & email in both individual and
organizational contexts help us manage
knowledge?


Are certain types of KMS suitable for certain
types of tasks, groups or roles?

Syllabus and Topics Overview


Weekly Work

-
Readings


Primary


Secondary

-
Blogging

-
Class Work

-
Discussions


Participation is the key to getting something
out of this course


Cooperation & Collaboration with others in
class

Assignments


Discussions

-
Class discussions

-
Class blog


Presentations

-
Book report (see Assignments page)

-
Weekly topic (Secondary readings)


KMS evaluations

-
Examine a KMS for utility, practicality & potential

-
Use the KMS for an extended period


Research Papers

-
Gradual, weekly assignments for full paper

Rules for Assignments

-
All assignments due at the
absolute beginning of class
(do
not be late)

-
Late assignments are penalized 20% per 24 hour period after
the beginning of class


You are responsible for making sure the assignment is
received


E.g. Due at Noon today, turned in tomorrow at Noon =
-
20%. Turned in a week later = 0.


Arrangements can be agreed upon for known issues

-
Travel, Serious Illness or Work

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Do not mail attachments to me unless agreed upon

-
Make assignments Web accessible


When required, notify class of your assignment via blog
or class listserv


Posting or sent email times count as submission times

Tools for KMS work


Web browser (HTTP)

-
Firefox


News or Feed Reader (RSS, Atom)

-
Web Based


Google reader

-
Windows


FeedDemon


Thunderbird (also for email)

-
Macintosh


NetNewsWire

(Lite version)


Blog posting tool (XML
-
RPC)

-
MarsEdit

-
Ecto


Tools for Graduate School


Text creation & editing tool

-
Spell & Grammar checking (not a substitute for proofreading)

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Formatting & Style markup

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XHTML Output (not MS Word)

-
Learn one tool well, rather than many tools a little


Bibliography (Information Database)

-
EndNote


Notes, Information Management tools

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OneNote

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OmniFocus

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Text files


Analysis

-
Calculations

-
Charts

KMS & Tools


Tools make the rules

-
The functionality of what you use defines the possibilities of
your work

-
Learning a few tools well makes work more productive


Use tools that support collaboration

-
Open file formats

-
Easy availability


Where to find tools

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iSchool IT Lab

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Campus Computer Store

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Versiontracker.com & Download.com

-
Sourceforge.net

Types of Blogging Systems


Why not blog yourself?


Putting Weblogs to Work


Blog Tools

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Blogger

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Movable Type

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TypePad

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LiveJournal

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Radio Userland

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WordPress


Class Blog:
WordPress

Personal Introductions


Why KM?


Tools you use to organize your information


Tools you use to organize your
knowledge?


Background that might be applicable


Anything else

Readings Discussion


Prusak, L.
Where Did Knowledge Management
Come From?



Ruggles, Rudy. (1998)
The State of the Notion:
Knowledge Management in Practice
.
California Management Review. Vol 40, No. 3.
pp 80
-
90.

Where did KM come from?


Replacement for Info Mgmt or MIS?


Globalization (Competition)


Ubiquitous Information Technology

-
Organizing information to get to knowledge

-
IT Costs are small(er)


Support & training vs. Hardware & software

-
We can capture knowledge as developed


Knowledge Centric Organizations

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Personal knowledge more valuable than before

-
“judgment, design, leadership, better decisions,
persuasiveness, wit, innovation, aesthetics, and humor” i.e.
more focus on people than before

-
Strategic Approach for Working with Knowledge as Core
Function of the Organization

Where did KM come from? (2)


Not just about moving data around


Help organizations do things (k centric)


Focus on Users, not Technology


Sociology

-
“Human Capital”

-
Social Networks


Philosophy
-

“know how” & “know what”






What other fields apply to KM?


So is KM just recycled?


Back
, but to the
Future
?

-
Is the pendulum swinging away from KM?


Information Management

-
User focus


Quality Movement

-
Information development & coordination quality


Human Capital

-
Individuals are the assets

-
Improve personal and group work


Not re
-
engineering the organization

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Cutting and optimizing without much future focus

-
IT can replace people


Outsourcing non
-
critical (KM producing) tasks


State of the Notion: KM in Practice


1998, Broad Study of 431 Corporations


Activities

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Generating new K

-
Accessing K from outside

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Using K in Decision Making

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Embedding K in work

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Representing K in technology

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Facilitating K growth

-
Transferring K

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Measuring K (p 81)

KM Efforts Underway

Accomplishing KM

-
How can any one, any group do all these?



Is the
Journey

to KM the Reward?


Does making people aware of Knowledge help
to establish KM?


Can a focus on rewarding and acknowledging
KM work enable KM in an organization?


How can a KMS help or hinder the KM
process?

KM Project Priorities

KM & KMS Challenges


Is it possible to get beyond a buzzword?


Can technology solve everything?


Can people solve everything?


Can organizations and groups solve
everything?

KM Difficulties

KM Barriers

A new view of KM


Technology

-
Innovation

-
Adoption

-
Implementation


People

-
Behavior

-
Personality


Organizations

-
Culture

-
Industry

-
Environment

KM as a Network


Networking metaphors are apt

-
Routing (around damage)

-
Frequency

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Latency

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Information Gain

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Entropy

-
Chaos and Complexity Theory


-
The whole is greater than the sum of its parts.


is the greater than Knowledge?

Questions about KM or KMS?


Terminology


Theories


Empirical studies


System descriptions


Organizational environments


Class Work: what’s a KMS?


Features that a distributed knowledge collection tool
should have

-
Collaboration

-
Coordination

-
Creation

-
Collection (retrieval)


What would you look for to determine whether to
build or buy for a blog system?

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Platform

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Content Management

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Open format

-
Extensibility


Group blogs or individual blogs

-
Feeds, trackback and guest accounts

-
Tracking multiple blogs
-

specialized vs. generalized

Topic Selection (next week)


Choose a topic (week) to overview & lead the
discussion about our readings

-
What was interesting about the readings?

-
What were the great ideas?

-
What were bad ideas?

-
How can the concepts be used by people or
organizations?


How can a KMS help coordinate, discover,
organize information & knowledge?


Your own point of view about KM, KMS + the
practicality & promise of these tools and
procedures