Knowledge Management for

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Nov 6, 2013 (3 years and 5 months ago)

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Knowledge Management for
Tourism Crises and Disasters


Nina Mistilis

University of New South Wales

n.mistilis@unsw.edu.au





Pauline Sheldon

University of Hawaii

p.sheldon@hawaii.edu




Mistilis & Sheldon

BEST Education Network Jamaica 2005

2

BACKGROUND

Tourism is


Especially vulnerable to disasters


Fragmented, making response difficult
to initiate & coordinate


Information intensive & in chaos has
exacerbated information needs

Mistilis & Sheldon

BEST Education Network Jamaica 2005

3

KNOWLEDGE NEEDS FOR
DISASTERS


Knowledge is a powerful resource to
help governments, organisations &
communities prevent, mitigate, plan for
& recover from disasters & crises


Destinations need knowledge in 3 stages
of disaster management


Pre
-
disaster prevention & planning


disaster situation management


post disaster resolution & return to normality

Mistilis & Sheldon

BEST Education Network Jamaica 2005

4

RESEARCH OBJECTIVES


To create the framework for a tourism
destination’s public sector knowledge
management system for preventative
planning & management of disasters
(stage 1& 2)


To recommend the various types of
knowledge and information needed


To recommend the specifics of
information system architecture


To suggest further research

Mistilis & Sheldon

BEST Education Network Jamaica 2005

5

KNOWLEDGE FRAMEWORK FOR
DISASTER MANAGEMENT


Each stage needs its particular knowledge base (KB)


The Framework identifies and structures the
information and processes to build each knowledge
base (KB)


Each stage has a knowledge base


KB1 is for preventative planning (that is the pre crisis stage)


KB 2 is the management plan for the tourism disaster (that
is the crisis stage)


KB3 for recovery handling (the post crisis stage).


All are interconnected and part of one system
-

content not duplicated.

Mistilis & Sheldon

BEST Education Network Jamaica 2005

6

THREE STEPS OF
BUILDING

THE
KNOWLEDGE FRAMEWORK

Align with these three stages where knowledge is :

1.
retrieved & stored

2.
processed to develop KB1 for preventative
planning (the pre crisis stage)

3.
disseminated
-

action aligns with Knowledge
Base KB2 & leads to KB3

Mistilis & Sheldon

BEST Education Network Jamaica 2005

7


Ongoing review

Articulate with

wider disaster plan

Disaster is the
trigger trigger




The trigger

triggertri
gger

Stakeholder

consultation

KNOWLEDGE FRAMEWORK FOR DISASTER


MANAGEMENT IN A LEA
RNING DESTINATION

Knowledge Retrieval and Storage

(Pre
-
Crisis)
Planning


KnowledgeProcessing

Knowledge Dissemination

and Action

Assess

possible

disasters

Capacity

audit for

recovery

planning

Local

expertise,

best

practices and

s
tory telling

Outside

expertise,

best

practices

DATABASES

OF:

Possible

disasters with

probablities

Disaster relief

agencies

Funding agencies

Case bases of

previous

disasters

Human experts

Insurance firms

Environmental

and social


scanning devices

Investors

Data

:

Acquistion

Maintenance

Creation

Linking

Categorization

Indexing

Filtering

Preventitive

Planning

KB1

Management

Plan for

Tourism

Disaster

KB2

Policies and

priotities

Legislation and

regulatio
n

Manuals


Trial and

testing of

policies

Stakeholders

TOURISM

CENTRAL

COMMAND

CENTE
R

Ongoing situational

awareness

General

Crisis

Center

Enact policies

and procedures

Develop Real

Time Casualty

Status

Initiate Media

Commun
iation

Recovery

Planning
KB3

Monitoring

and warning

systems

Mistilis & Sheldon

BEST Education Network Jamaica 2005

8

Agencies Responsible for
Development of Knowledge Bases


National and Regional tourism
organizations


Visitors and Convention Bureaux at the
local and provincial levels


In conjunction with other national
government agencies related to the
disaster (e.g. health)


In conjunction with international disaster
agencies.



Mistilis & Sheldon

BEST Education Network Jamaica 2005

9

Future Research


Integration of electronic and non
-
electronic knowledge


Methods to capture tacit knowledge
to make it explicit


Consideration of management
authority and personnel needs for
the knowledge framework.

Knowledge Management for Tourism
Crises and Disasters


QUESTIONS?

Nina Mistilis






Pauline Sheldon