Exploiting Human Knowledge Management and Human Capital

collardsdebonairManagement

Nov 6, 2013 (3 years and 9 months ago)

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Exploiting Human Knowledge
Management and Human Capital

Cheryl Myles

Branch Development Manager, CIPD

Human knowledge
management




“the greatest challenge
we have is to know
what we know”


Lew Platt, CEO Hewlett
Packard


strategic and communicated
commitment from senior
management


identify KM as a core process
for organisational success


create a KM vision and define a
knowledge sharing culture


train staff in knowledge sharing
skills


build KM principles into existing
processes and systems


Culture building




One of the key
characteristics of a
KM culture is that
‘blame’ is outlawed:
when things go
wrong, the shared
concern is to learn
from it. Otherwise,
innovation will be
restricted as people
are afraid to make
mistakes”.


CIPD, (2006)

Buckman Laboratories

1.
Database access

2.
Talk to best informed

3.
Decisions close to impact

4.
Contribute to knowledge
database

5.
Opportunity for individual growth

6.
Everyone participates

7.
KISS principle

8.
All to be involved in engagement
with the ‘front line’


http://www.knowledge
-
nurture.com/



Foster innovation and
experimentation


“… the most successful
examples of human capital
management and reporting are
those involving cross
-
functional
teams”


Gates, (2003)



Create ‘think tanks’ or
communities of practice.

Learning programme
development


“Knowledge is created and held by
people: passing on knowledge is a
fundamental part of learning”


CIPD, (2006)



use pre
-
work assignments


provide opportunities to share
information


bring in ‘experts’ to share their
knowledge


encourage learning transfer


use post
-
course assignments or
action learning sets


use virtual discussion groups

Human capital



“…. human capital is a precarious
organisational asset. This is
because the potential mobility of
individual employees undermines
the firms ability to derive full benefit
from the skills they bring to the
organisation.”



Scarbrough and Elias, 2002

Human capital
management


CEO held to
account


define human
capital and how it
affects business
results and how
ROI can be
calculated


human capital
management is a
journey

HC journey

Developing a route map


identify who should be involved in the human
capital team.


review your current capital management journey
and plan what is required for you to move onto the
next stage


review the Guide, take each step, and tick off all
the checklist's items.


embark on the journey to capital measurement and
reporting

CIPD Resources

Subject areas


http://www.cipd.co.uk/subjects/corpstrtgy/hmncapital/


http://www.cipd.co.uk/subjects/corpstrtgy/knowman/

Factsheets


http://www.cipd.co.uk/subjects/corpstrtgy/knowman/s
upknowman.htm?IsSrchRes=1