Emerging trends in KM:

collardsdebonairManagement

Nov 6, 2013 (4 years and 7 days ago)

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Emerging trends in KM:

Insights from
KMWorld

2012

Gordon Vala
-
Webb

November 8th, 2012

Agenda

1.
A short survey

2.
Who are we?

3.
KMWorld 2012

4.
Key Trend: From stocks to flows

5.
Key trend: From inside to outside

6.
Key tips and tricks

7.
The ending

Survey Says …











Attended KM
World?



KM vs. other



How long been
in KM?

The DIKW pyramid must die

1. Who are we?









Who are our sponsors


and thanks!


Bank of Montreal


University of Toronto iSchool


The Knowledge Management Institute of
Canada


Dynamic Adaptation

Who is Blake Melnick?








B
.
A,

B
.
Ed
.
,

M
.
Ed
.
,

CKP,

CKM




CKO



Knowledge
Management Institute
of Canada


Advisor



Faculty of
Management, Royal
Roads University


Founding Team
Member



Institute for
Knowledge Innovation
and Technology


Who is Gordon Vala
-
Webb?


Dynamic Adaptation


Business and practice
advice on KM and
social enterprise

KM Director:


PwC Canada


Gov’t agency


2. KM World









KMWorld 2012 #KMworld

Knowledge Sharing & Learning:

Communication

Collaboration

Innovation





Enterprise
Search
Summit

Taxonomy
Boot Cam

KM
World

Sharepoint

Symposium

erging


3. Key Trends: from stocks to flow


















John Seely Brown


Stocks and Flows

Implications: We need a new model

1.
Start from desired business results

2.
Link the KM strategy to that result

3.
Focus KM efforts / measure success

4.
People at the centre as active doers

5.
Context sensitive

Implications: Rethinking Knowledge Work
(Davenport)


The DIKW pyramid must die

Co
-
ordination

Network

Transaction

Expert

Routine

Work

Interpretation /

Judgement

Individual

Group

Adapted from

“Rethinking knowledge work”

by Thomas Davenport, Feb 2011

Content
mgmt and
information
presentation

Networking

Expertise
location

The Construcal Law: Bejan & Zane



. . . all of nature is composed of flow systems
that change and evolve their configurations
over

time so that they flow more easily, to create
greater access to the currents they move


Implication: Design

1.
Define Your System

2.
Identify the Flows

3.
Start Simple:

Allow only one feature of your
system to change at first

4.
Add a Degree of Freedom:

Allow a second
feature to change freely. As you investigate
find another best feature, and adopt it

5.
And Another…


6.
And so on

KM World Presentations


John Seely Brown


Entrepreneurial Learner (key note)


Jeremey Bentley


Content Intelligence for Big Data


Gordon Vala
-
Webb


Flow systems and KM


The DIKW pyramid must die








4. Key Trends: from inside to outside








Questions?


Source: Forest and Stewart “KM for customers”

Implication: Thinking Big (social)







Our Clients
Issues







Professional
Knowledge

What our people
know

Ian Coyne,

Finding answers through crowd sourcing


Implication: Think Mobile


Judge Group has delivered a mobile version of their
intranet called mLink. Powered by HTML5, mLink can
be viewed on tablets and smartphones.


The project has been delivered with very little
budget, but has remained focused on user need. It
includes access to core intranet content such as news
and HR data, as well as to EDGE, the firm’s
customised applicant tracking system

Strategy for knowledge managers

KM World Presentations


Ian Coyne



Finding Answers through Crowdsourcing


Ian Forrest, Thomas A. Stewart



KM for customers: The Next Frontier


James Robertson


B102: Delivering enterprise mobility


B106: Intranet showcase


http://www.steptwo.com.au/papers/kmc_iia2012/index.html

http://www.steptwo.com.au/products/iia
-
report/winners
-
iia


Emerging Trends in KM

5. Tips & Tricks

Positioning Social Networking and
Knowledge Management Systems

Use social

networking

to
quickly connect and interact
with global colleagues:

S
hare a link

A
sk a question

F
ind a resource

A
nswer a post

R
ecognize a colleague

I
nform about your activities

S
uggest an idea

Use Knowledge Management systems to access
knowledge assets and expertise to sell work and
deliver value


Finding and reusing knowledge assets to deliver
value to clients throughout the project life cycle


Accessing our collective experience through
documents and quals


卨Swc慳a湧 ex灥pti獥s慮搠fi湤n湧 ex灥pt猠癩v 灲潦ol敳e
⡷桩捨(i湣汵摥d獯捩慬

湥tw潲ki湧

f敥摳d


䍯湮散瑩湧⁡ 搠c潬o慢潲ati湧 睩w栠h潭o畮uti敳


䍯Ctri扵bi湧 k湯睬敤来 慳獥ts


Deloitte

s 獯捩慬s浥摩d st潲y


Copyright 2012 Accenture. All rights reserved

Proven practices for microblogging

Tag success stories


Use #
wins

to tag threads as success stories


#
advanced

an opportunity


#
connected

in person or expanded a social
network


#
delivered

work


#
found

a needed resource


#
improved

upon an existing solution or
invented a new one


#
learned

or developed personally


#
profits

or revenue realized


#
reused

a solution to save effort or expense


#
solved

or avoided a problem


#
won

new business

Use daily themes


#
MM Meeting Monday

-

Inform about an
upcoming meeting, event, call, or location
where you will be or in which you will
participate in the coming week


#
TT Tuesday Tip

-

Share a tip, trick,
technique, link, or proven practice


#
WW

Wednesday Wish

-

Suggest an idea,
request an enhancement, or let others know
what you are wishing for


#
ThTh

Thankful Thursday

-

Recognize a
colleague, show appreciation for an
accomplishment, or let others know what
you are thankful for


#
FF

Follow Friday

-

Recommend topics,
groups, or people to follow

Copyright 2012 Accenture. All rights reserved


Deloitte

s 獯捩慬s浥摩愠st潲y


Ten Social Media Tips for Leveraging the
Serendipity Economy

1.
Go big or go home

2.
Integrate Social Profiles with Performance

3.
Make the System Accessible

4.
Give people permission to collaborate

5.
Track results

6.
Learn from Failure

7.
Look beyond productivity and efficiency

8.
Executives: lead by doing not by saying

9.
Celebrate value

10.
Be patient


"Serendipity Economy"


From Vision to Reality


The Twelve Secrets

25

1.
Adoption is not the end
game

2.
Adoptable solutions
solve real problems

3.
It

s personal

4.
You
can

prepare

5.
It

s about change

6.
It

s about comfort

7.
It

s about
communications

8.
It

s about support

9.
It

s about fun!

10.
It

s about listening

11.
You

re never done

12.
It

s about sharing

www.Dynamic Adaptation.com

26

“Building Online Community”

Copyright © 2012 Accenture All rights reserved.

27

1.
Don’t lose sight of your objectives

2.
Focus on behaviors not activities

3.
Data is king

4.
Spread the recognition

5.
People will game the system

6.
Start small, evolve

7.
Not a silver bullet

Networker

Chatterbox

Blogger

Knowledge Builder

Curator/Cultivator

“Gamifying
Knowledge
Management”

Making Your Organization Smarter

Five big data habits of highly effective
organizations:

1.
Federate instead of consolidate

2.
Think organizationally, act individually

3.
Leave no document unturned

4.
Drive value from data

5.
Demand simplicity and usability


© 2012 Perceptive
Software, LLC. All rights
reserved.

The Eureka!
Triangle

(
is this your reality?)

1.
Think ‘information’ not just ‘intranet’ or ‘content’

2.
Recognise the need to provide users with search, browse and alert options

3.
Be alert to developments in search technology

4.
Consider how search could enable the intranet to be an open door to
enterprise information and data


www.intranetfocus.com


Alerts

Search

Browse

Eureka!

“Information architecture and search “

KM World Presentations

Garfield et al


Deloitte’s social media story

Daniel W. Rasmus



Serendipity Economy

Susan Hanley


From Vision to Reality

Catherine Shinners


Building online community from strategy

Hsu & Kaukonen


Gamifying knowledge management

Charles Kaplan


Making organizations smarter

Martin White


Information architecture and search

6. The Ending

To do …


1) We appreciate your feedback


please complete the
feedback form.


2) To read the KM World 2012 presentations:
http://www.kmworld.com/Conference/2012/presentations.aspx


3) To learn more about . . .


KMIC CKM program:
http://www.kminstitute.com/ckm



KM Masterclass:
http://www.dynamicadaptation.com/?page_id=29


Thank You


Blake Melnick


The Knowledge Management Institute of
Canada


www.kminstitute.ca


Gordon (at) DynamicAdaptation.com

www.DynamicAdaptation.com

Twitter: @dynamicadaptatn


This

publication

has

been

prepared

for

general

guidance

on

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of

interest

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and

does

not

constitute

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advice
.

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should

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and,

to

the

extent

permitted

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law,

Gordon

Vala
-
Webb

and

Dynamic

Adaptation

does

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or

assume

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liability,

responsibility

or

duty

of

care

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act,

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publication

or

for

any

decision

based

on

it
.



©

2012

Gordon

Vala
-
Webb
.

All

rights

reserved
.