The role of IT in Knowledge Management

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Nov 6, 2013 (3 years and 7 months ago)

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The role of IT in
Knowledge Management

Sin Chung Kai

Legislative Councillor (IT)

8 July 2005

2

We are in a knowledge
-
base
society!


Most of our work is information
based


Organizations compete on the
basis of knowledge


Products and services available
in the society are increasingly
complex


Life
-
long learning is inevitable
needed

3

Why KM in knowledge
-
base
business economy?


Foster innovation


By encouraging the free flow of ideas


Improve customer service


By streamlining response time


Boost revenues


By getting products and services to
market faster


Enhance employee retention rates


By recognizing the value of employees’
knowledge and rewarding them for it


Streamline operations and reduce
costs


By eliminating redundant or
unnecessary processes

4

The role of IT in KM


Information technology, by itself is
not KM


However,


KM is often facilitated by IT


IT provides solutions to KM


IT is a tool to increase the “efficiency”
and “capability” of KM




facilitates document management,
data storage, access of information,
the dissemination, exchange and
sharing of ideas

IT, as a facilitator of KM

5

Knowledge

Creating

more

values

via IT…

Enhancing
efficiency!

Higher
productivity!

6

Upcoming Issues in ICT in
next 24 months


New Strategic Framework for Innovation
and Technology Development


CEPA3


VoIP


Broadband Wireless Access (BWA)


Merger of Broadcasting Authority (BA) and
Office of the Telecommunications Authority
(OFTA)


IPv6


STEPS campaign to fight against spam


Professional development and
Qualifications framework

7

The new strategic framework


Focus
-

to identify key technology focus
areas where Hong Kong has
competitive advantages



Market relevance
-

to adopt a demand
-
led, market
-
driven approach in driving
the innovation and technology
programme



Industry participation
-

to closely
involve the industry in defining the key
focus areas and other stages of
innovation and technology development

8

The new strategic framework


Leverage on the Mainland
-

to
utilize the production base in the
Greater PRD as the platform for
developing our applied R&D and
commercialization of applied R&D
deliverables



Better coordination
-

to strengthen
coordination among various
technology
-
related institutions and
the industry

9

Two
-
tier system


Tier one: 5 R&D centers


Information and communications
technologies (ICT)


Nanotechnology & advanced materials


Textile & clothing


auto parts & accessory systems


logistics & supply chain management
enabling technologies


Tier two: support R&D projects under
the focus themes


Digital entertainment


Mechanical watch movements

10

ICT R&D center


Proposed to be run by ASTRI


4 technology areas:


Communications Technologies


Consumer Electronics


IC design


Opto
-
electronics


Aim to be the de
-
facto hub for HK and
PRD
-
based companies to conduct R&D
activities


Role of the centre:


Conduct industry
-
oriented research


Provide a platform for the exchange of IP and
technology


Engage in technology development, transfer and
knowledge dissemination


IP commercialisation

12

Projects instantiated in 05
-
06
by ASTRI

13

Projects instantiated in 05
-
06
by ASTRI

14

Digital entertainment


Set up an Incubation
-
cum
-
training Center
at Cyberport


Support start
-
up local digital entertainment
companies


Aims to nurture up to
45

local companies


Provide rent free office space, equipment
and advanced digital media production
facilities at favorable terms


Business development, promotion &
marketing, partnership matching,
technology & entrepreneurship training
also be provided at subsidized rate

15

Next step…


The admin support the proposals
submitted by various R&D institutes /
universities


ICT R&D Center


at a maximum ITF
funding of
$1700M for 5 years


Operation cost: $292.9 m


R&D project cost: $1799.3 m


Incubation
-
cum
-
training Center at
Cyberport


$30.77M for 40 months



Centers can be set up in late 2005 if
amount of funding have to be
approved by the Finance Committee
of Legco

16

CEPA3


CEPA 1 in Oct 2003:


Liberalized 5 telecom value
-
added services


CEPA 2 in Jan 2004, HK companies/
residents are allowed to:


Apply computer information system integration
(SI) qualification certification


Sit for the qualification examinations for
computing technology and software
professionals


Set up internet culture business units and
internet online service business premises


CEPA 3:


To be concluded by CPG & HKSARG in mid
-
2005


IT industry organized a CEPA3 Forum in May
2005 to articulate their wish

17

CEPA3
-

Industry’s wish list


Provide national treatment for HK’s IT
businesses


Include Hong Kong made software in the
scope of “Mainland good & services” under
the Government Procurement Law


Accelerate the exchange of knowledge
between HK
-
PRC


To enhance training, education, and networking
of IT professionals of both places in a view to
help improve competitiveness of IT practitioners
in the Mainland


To facilitate the set
-
up of branches or chapters
for international professional associations

18

CEPA3
-

Industry’s wish list


Recognize HK as a designated center of IT
activities


Promote the collaboration between Hong
Kong and Mainland on the matter of IPR


Establish PRD Telecom Special Zone


Allow HK digital entertainment companies
to obtain majority shareholding in
Mainland
-
HK joint venture and follow the
same track of content scrutiny


Incorporate HK into the Mainland’s ICT
roadmap


Relax the Value
-
added tax collection policy


19

VoIP


Industry consultation closed on 4
Dec 04


Minimum and proportionate level
of regulation to be applied to
VoIP


Upheld “technology neutrality”
principle


The administration propose a two
-
tier
regulatory framework:


To help protect consumer interest


To allow innovative services to develop in
response to market demands







…at the same time

20

Two
-
tier regulatory framework


Services that are similar to conventional
telephone services:


Be required to have a higher level of consumer
protection


Subject to essentially the same regulatory
requirements as conventional telephone services,


the need to ensure a high quality level of service,


to allow users to access "999" emergency services,


to provide directory enquiry services, and


to comply with backup power supply requirement for
network equipment


Enjoy the same rights and obligations of number
portability as provided for conventional telephone
services


Other type of IP telephony service


More relaxed


Be required to provide any
-
to
-
any connectivity,
calling line identification functionality

21

Broadband Wireless Access
(BWA)


Industry consultation to be closed on
14 Mar 2005


3.4
-
3.6 GHz band proposed to be
allocated


Three 14 MHz x 2 paired blocks and
four 20 MHz unpaired blocks are
available


Subject to payment of Spectrum
Utilization Fee


Assigned by auctioning


Market to decide technical standard
to be used


Initially proposed to be for “fixed”
services

22

Broadband Wireless Access
(BWA)


Problems in the initial proposal


Restricting use of spectrum to “fixed”
services


Deviates from “technology neutrality”
principle?


Restrict business case for the use of BWA
spectrum


Timeframe


BWA is expected to be rolled out by 2007
as Type II interconnection of FTNS will be
fully withdrawn by 2008


The auction of BWA spectrum to be taken
place some time late this year or early
next year

23

Merger of BA and OFTA


The existing institutional
framework


BA and OFTA as two separate
entities which operate under
different legislative framework and
institutional basis in dealing with
broadcasting and telecoms industry
respectively


The basis of merger


Convergence of communications
technologies and markets


Broadcasting/telecoms services


Mobile/broadcasting services


Fixed/mobile service

24

Merger of BA and OFTA


Worldwide examples of merger


In the UK,
Office of Communications
(Ofcom)

is formed by merging the
functions of five regulatory bodies:


the Independent Television Commission, the
Broadcasting Standards Commission, the
Office of Telecommunications, the Radio
Authority and the Radiocommunications
Agency.


In Australia,
the Australian
Communications and Media Authority
(ACMA)

was established on July 1, 2005 by
merging the Australian Communications
Authority (ACA) and the Australian
Broadcasting Authority (ABA).

25

Merger of BA and OFTA


The new institutional framework


A single regulatory body


To formulate quick and coordinated
responses to facilitate the provision of the
emerging services


To put in place appropriate measures to
safeguard public interests


Regulatory philosophies


Adopt competition
-
based regulation


Reduce its rule
-
making role


Keep regulation to a minimum


An active tripartite arrangement


As a partner with the stakeholders from the
industry and the public

26

IPv6


The move to IPv6 is gathering
momentum in Asian countries


the Mainland


Japan


Korea


Singapore


These countries have worked on
the overall requirements for the
IPv6 network, neighbor
configuration, stateless address
collocation and mobile IPv6
applications

27

IPv6


Factors to be considered for HK
migrating to IPv6


Local demand for Internet services
based on IPv6


Technical maturity of IPv6


The availability of applications that
can make the best use of IPv6
features


waiting for the so
-
called
“killer application”


HK is still “watching” over the
IPv6 development

28

IPv6


Factors to be considered for HK
Development in the past


Early 2003


An Internet2 Project
was launched to provide academic
and research services, including
IPv6 to universities in HK


Mar 2004


the Hong Kong Internet
Exchange (HKIX) started operation
of HK IPv6 Exchange (HK6IX)

29

IPv6


Development in progress


The Hong Kong Internet Registration
Corporation (HKIRC) to offer IPv6 domain
name services in 2006


The Government set up a liaison group


to ensure timely and smooth communication


to share knowledge and experience among
stakeholders of Internet infrastructure


to monitor progress on development and
adoption of IPv6 in HK


The Government to include IPv6 as a
technical standard in future review of its
Interoperability Framework.


30

STEPS Campaign


S


Strengthening existing
regulatory measures


T


Technical solutions


E
-

Education


P
-

Partnerships


S


Statutory measures

31

The regulation of SPAM


Regulatory measures


Fax


penalize advertisers who
continue to spam recipients on the
“not
-
to
-
call” list by reducing the
timeframe required to cut off their
access to telecom services


SMS/MMS


extend existing dole of
practice for mobile network
operators


Technical solutions


Collaborate with the industry to
organize seminars, conferences
and exhibitions to promote the
latest anti
-
spam technical solutions

32

The regulation of SPAM


Education


Campaign to raise the level of
public awareness


Partnerships


Develop a common blacklist to
filter spam at local ISP level


Statutory measures


Enact legislation to regulate
spamming


Full draft legislation to be
introduced to LegCo next year

33

IT Professionalization

Profession….

“… the practice of it directly influences human well
-
being and
requires mastery of a complex body of knowledge and
specialized skills which are acquired through formal
education and practical experience.”

The Online Ethics Center for

Engineering and Science


Yes
,
because


our society has become highly
dependent upon the use of IT;


IT professionals are required to have
practical experience;


IT professionals have to undergo formal
education & training for performing IT
-
related jobs.


34

IT professionalization
-

PRC

Computing technology and software qualification
examination
中國計算機技術與軟件專業技術資格
(水平)考試



One of the popular IT exams in the Mainland, more
than 1 million candidates joined this exam (as at the
end of 2003)


5 examination areas with 3 levels


software, network, application technology,
information system, information services


National recognized, monitored by MII


A Test Center was set up in Hong Kong in Aug 2004


Hong Kong citizens could join the exam in Hong
Kong


信息產業部電子教育中心

http://www.ceiaec.org


http://www.ogcio.gov.hk/chi/itind/tc_doc/compqualex
am.pdf

35

IT Professionalization


HK

Hong Kong Institution of Engineers
-

Information discipline



The only legal recognition for IT
professional in HK


Provide a legal path for information
engineers to register


Qualified IT professionals may
register as professional engineers
under Information discipline, HKIE

36

IT Professionalization


HK

Apart from the path of HKIE, how can
we further promote IT profession?



Actively working on Reciprocal
Recognition Agreements with
various countries/regions, e.g.
Australia, UK, USA, Japan, Germany,
Canada, South Africa, Ireland


Mutual recognition with British
Computer Society (BCS)


Promote IT professionalism by
accreditation

37

IT Professionalization


HK

Latest development: Reciprocal Recognition
between HKIE and Hong Kong Computer
Society

(HKCS)





HKCS full members can apply Registered
Professional Engineer (RPE), a recognized
statutory registration in Hong Kong

HKIE

(information discipline)

HKCS

(Full member)

38

IT Professionalization


HK


A consultation paper on
Introducing a
Registration System for IT Professionals

was published in July 2002


Consensus of the IT
-
related bodies:


Registration system would benefit the long
-
term
development of IT sector


A working group was formed in 2003


Members come from 17 IT
-
related organizations


Served as a focal point for members of the industry to
give advice and recommendations on this issue



HKIE is the coordinator of the working group.


The way forward:


Conduct
a review

Industrial
consultation

Reach
consensus

39

Proposed Registration Framework
for IT Professionals


Academic Formation


A recognized degree in ICT areas or
equivalent


Experience Formation


A min. 4 (or 5) year relevant post
-
graduation experience in ICT related
professions



A commonly accepted policy of recognizing
/ accrediting an academic qualification &
relevant experience should have been
established at the parent qualifying body

40

Proposed Registration Framework
for IT Professionals


Assessment Mechanism


One or more: interview, examinations,
essay writing


Continuing Professional
Development (CPD) requirements


For the purpose of attaining registration
or maintenance of registration status


Should be considered and developed at
a later stage after establishing and
implementing the proposed framework


Non
-
traditional systems


By means of the concept of Total
Professional Formation to qualify those
different from the above described
framework

41

Qualifications Framework (QF)


Covers the mainstream,
vocational and
continuing education
sectors


Comprises seven levels,
each is characterized
by its generic level
descriptors which
specify the common
features of
qualifications at the
same level


42

The way forward


However, for our IT sector…


Life
-
cycle of ICT skill is short


Technologies are ever
-
changing


Many sub
-
sector under ICT industry




EMB will set up an Industry Training
Advisory Committee (ITAC) for ICT sector
shortly


Help to implement QF


Develop an industry training specifications


Formulate a recognition of Prior Learning
mechanism


Promote QF

Thank you

http://www.sinchungkai.org.hk